Dodge Journey Complaints

5,556 consumer complaints on file.

#10607746July 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE FRONT END OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES AND WAS HOSPITALIZED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 84,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10607822July 2, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,854. UPDATED 09/05/14*LJ THE COSNUMER STATED THE VEHICLE LOSES ALL BRAKES, DASH LIGHTS, AND STEERING. UPDATED 09/11/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607366July 1, 2014
ELECTRICAL SYSTEM, POWER TRAIN
MY 2009 DODGE JOURNEY HAS NOT REGULARLY STARTED FOR OVER A YEAR OFF AND ON. WHEN TURNING IT TO THE STARTING POSITION IT WILL JUST CLICK. IT WILL NEVER START IN PARK AND AFTER MUCH RESEARCH I HAVE FOUND THAT PUTTING IT INTO NEUTRAL WOULD START IT WHICH WORKED FOR A LITTLE OVER A YEAR. NOW OVER A YEAR LATER OF PUTTING IT INTO NEUTRAL TO START I AM FINDING THAT ITS NOT WORKING ANY LONGER. I HAVE HAD THIS VEHICLE SINCE 2012 SO ONLY A YEAR AFTER I BOUGHT THIS I STARTED HAVING THE PROBLEMS. IN 2013 I REPLACED THE STARTER AND IT DIDN'T START 2 HOURS AFTER REPLACING IT. I HAVE RESEARCHED AND HAVE SEEN I AM NOT THE ONLY ONE WITH THIS PROBLEM. I AM A MOTHER OF 3 KIDS AND CAN NOT BE STRANDED SOMEPLACE BECAUSE CHRYSLER DOESN'T WANT TO TAKE THE RESPONSIBILITY TO RECALL THE PROBLEM AND FIX IT!! THIS PROBLEM NEEDS TO BE FIXED FOR ALL OF US EXPERIENCING IT!! WHY HASN'T IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607439July 1, 2014
SERVICE BRAKES, STEERING, WHEELS
I DO NOT FOR THE LIFE OF ME UNDERSTAND WHY THERE HAS NOT BEEN A RECALL ISSUED FOR THE 2010 DODGE JOURNEY FOR THE BRAKE, TIRE, AND ROTOR ISSUE! I HAVE HAD TO REPLACE THE TIRES WHICH WERE AN ARM AND A LEG BECAUSE THEY ARE NOT A COMMON TIRE/SIZE , THEY WANTED ME TO SWITCH TO A DIFFERENT TIRE SIZE WHICH THEN WOULD AFFECT THE SPEEDOMETER.. NO WAY.. I HAVE HAD TO PUT 3 SETS OF ROTORS ON THE CAR AND 2 SETS OF BRAKES, AND GOING ON 2ND SET OF TIRES.. YOU CAN'T TELL ME THERE ISN'T AN ISSUE.. IF I COULD GET RID OF THE LEMON I WOULD BUT FINANCIALLY I AM NOT IN A POSITION TO. I HAVE A FRIEND WITH AN IDENTICAL CAR/COLOR AND WE HAVE THE SAME STORY.. RIDICULOUS! PLEASE HELP THE OWNERS OF THIS LEMON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607562July 1, 2014
ELECTRICAL SYSTEM
ON MARCH 4,2011 MY WIFE ,KIDS, AND MYSELF WENT OUT TO DINNER AND WHEN WE GOT BACK TO OUR 2009 DODGE JOURNEY IT WOULD NOT START. I HAD TO CALL A TOW TRUCK AND INCONVENIENCE A FAMILY MEMBER BECAUSE MY FAMILY NEEDED A RIDE HOME. I HAVE TAKEN THIS VEHICLE TO SEVERAL CHRYSLER DEALERSHIPS AND NO ONE CAN FIGURE OUT WHY THIS VEHICLE STARTS WHEN IT WANTS TO. WE TRAVEL A LOT AND HAVE TO RENT A VEHICLE TO DO SO. IT IS NOW 2014 AND CHRYSLER STILL DOESN'T HAVE A SOLUTION FOR MY TROUBLED CAR. WE ARE TERRIBLY DISAPPOINTED IN THIS VEHICLE AND CAN'T TRUST IT. WITH THIS BEING AN ISSUE YOU WOULD THINK CHRYSLER WOULD RECALL AND DO RIGHT BY THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607062June 30, 2014
SERVICE BRAKES
I WAS TRAVELING APPROX. 65 MPH AND WHEN I APPLIED THE BRAKES THE STEERING WHEEL STARTED SHAKING SO BAD I NEARLY LOST CONTROL OF THE VEHICLE. DEALER TELLS ME IT IS CAUSED BY WORN BRAKES AND ROTORS. THE BRAKES WERE CHANGED AT 8600 MILES, AND THE CURRENT BRAKES HAVE APPROX. 18000 MILES.THE THE DEALER TELLS ME THEY WILL DO NOTHING TO CORRECT THIS PROBLEM UNLESS I PAY FULL PRICE FOR EQUIPMENT PLUS LABOR. WIT THE LOW MILEAGE ON THIS SET OF BRAKES I FEEL DEALER OR DODGE SHOULD AT LEAST FURNISH THE NEW BRAKES AND ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606871June 29, 2014
ELECTRICAL SYSTEM
AFTER HAVING THE VEHICLE FOR LESS THAN A YEAR IT BEGAN TO NOT START AT TIMES. EVERYTHING COMES ON IN THE CAR, WHEN KEY TURNED IT MAKES A CLICKING SOUND BUT DOES NOT START. IT WILL NOT START USING THE KEYLESS START OR BY JUMP STARTING IT. CAR WAS TAKEN INTO DEALER AND A RECALL WAS FOUND ON THE IGNITION WHICH WAS CORRECTED. HOWEVER THE VEHICLE STILL DOES THIS INTERMITTENTLY AND HAS FOR THE LAST 3 YEARS. IT CAN GO MONTHS WITHOUT DOING IT. HOWEVER HAS RECENTLY BEEN DOING THIS DAILY. IT IS VERY FRUSTRATING AND CAN SOMETIMES VARY BETWEEN MINUTES AND HOURS OF STARTING. ONCE IT STARTS THERE ARE NOT ANY ADDITIONAL ELECTRICAL PROBLEMS. THIS MAKES THE CAR VERY UNRELIABLE AND UNSAFE AS IT COULD OCCUR IN A SITUATION OF NEEDING TO LEAVE AN AREA QUICKLY OR IN AN EMERGENCY SITUATION. I AM A SINGLE MOM AND HAVE ONLY ONE VEHICLE. IF CALLED INTO WORK WHILE "ON CALL" STATUS I HAVE ONLY 30 MINUTES TO ARRIVE. WHICH IS A FRUSTRATING AND A WORRY SOME SITUATION WHEN THE CAR WILL NOT START IMMEDIATELY. I CANNOT BE WITHOUT MY CAR WHILE THE DEALER TRIES SEVERAL THINGS TO FIX IT NOR CAN I AFFORD TO TRY VARIOUS PROBLEM FIXES WHEN OBVIOUSLY WITH THE NUMEROUS COMPLAINTS THERE IS AN INTERNAL PROBLEM WHICH SHOULD CONSTITUTE A RECALL. I AM STILL PAYING ON THIS VEHICLE AND OWE OVER $12,000.00 WHICH CREATES ADDITIONAL FRUSTRATION AS THE VEHICLE IS UNRELIABLE AND CREATING UNSAFE SITUATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606665June 28, 2014
TIRES, TIRES:TREAD/BELT
NEARLY BALD TIRES AFTER 24,000 MILES AND TWO YEARS. NEITHER THE DEALERSHIP OR THE TIRE MANUFACTURER WILL TAKE RESPONSIBILITY OF ANY KIND. GOT STUCK IN VERY LOW LEVELS OF SNOW, SLIDE IN WET CONDITIONS, ETC. KUMHO TIRES TOLD ME THAT THESE TIRES ARE MADE OUT OF A COMPOUND THAT ARE NOT MEANT TO LAST MORE THAN 20,000 MILES. I FEEL DODGE IS DELIBERATELY CHEATING THEIR CUSTOMERS BY PUTTING SUCH TIRES ON A VEHICLE THEY ARE SELLING OR LEASING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606603June 27, 2014
ELECTRICAL SYSTEM
WHILE SITTING IN TRAFFIC MY CAR CUT OFF AND WOULDN'T START UP AGAIN I JUST RECENTLY TOOK MY CAR TO PEP BOYS AUTO AND THE DIAGNOSTIC TEST PROVE THAT THE IGNITION SWITCH IS STUCK IN PARK WHICH CAUSED THE STARTER TO GO OUT AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605559June 24, 2014
ELECTRICAL SYSTEM
I BOUGHT THE CAR IN OCTOBER 2013 AND WITHIN 2 MONTHS OF HAVING THE CAR IT STARTED READING BAD KEY. THEN IT WENT TO NOT STARTING SO I WENT AND HAD A NEW KEY MADE BECAUSE ALL OF THE DEALERSHIPS SAID IT WAS THE CHIP IN THE KEY WAS BAD. THE PROBLEM KEPT GETTING WORSE AND SOMETIMES IT TAKES 25 MINUTES TO START MY CAR. SO I FINALLY TOOK IT TO THE DEALER AND HAD IT PUT ON THE COMPUTER AND THEY SAID IT CAME BACK THAT THE WIRELESS CONTROL MODULE WAS GOING BAD. AS I WAS READING ON THE INTERNET MULTIPLE PEOPLE HAS HAD OR IS HAVING THE EXACT SAME ISSUE WITH THE SAME PART. THE WARRANTY DOES NOT COVER THIS PART. PLEASE HELP IT IS GOING TO COST OVER 500.00 AND IF THE OTHER JOURNEYS R HAVING THIS PROBLEM THEIR IS OBVIOUSLY AN ISSUE WITH THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605702June 24, 2014
ELECTRICAL SYSTEM
THE IGNITION SWITCH IN THE CAR GETS "LOOSE" OVER TIME. THIS CAUSES THE KEY TO MOVE TO A DIFFERENT POSTION, WHEN THIS HAPPENS ALL ELECTRICAL GOES OUT OR GOES ON/OFF IN RAPID SUCCESSION. I CAN JIGGLE THE KEY AND CAN GET THE ELECTRICAL TO WORK AGAIN. AT BEST, THIS IS VERY DISTRACTING AND I TAKE MY EYES OFF THE ROAD. AT WORST I HAVE LOST ELECTRICAL COMPONENTS SUCH AS THE CRUISE CONTROL WHILE DRIVING THE DEALER HAS REPLACED THE PART 2 TIMES. NOTE - NANCY NELMS IS THE OWNER OF RECORD AND THIS COMPLAINT IS ON FILE WITH CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605755June 24, 2014
SERVICE BRAKES, WHEELS
WE WERE ON OUR WAY TO CHURCH AND THE STEERING WHEEL STARTED SHAKING AT ABOUT 55 MPH SO WE SLOWED DOWN AND IT STOPPED. AS WE CONTINUED ON TO CHURCH THE WHEEL STARTED SHAKING AGAIN AND WE DROVE A LITTLE FASTER AND THEN SLOWER. WE MADE IT TO CHURCH AND AS WE PARKED THE CAR WE NOTICED A BURNING SMELL. WHEN I GOT OUT OF THE PASSENGER SIDE OF THE CAR THERE WERE METAL PLATES POPPING OUT OF THE WHEEL. I NOTICED THE CAP ON THE WHEEL WAS MELTED. THE METAL PLATES WERE TOO HOT TO PICK UP AND THE WHEEL WAS EXTREMELY HOT. WE DID SOME RESEARCH ON THE INTERNET AND FOUND COMPLAINTS ON LEMONLAW.COM. THERE ARE ALSO 12 REPORTED COMPLAINTS ON CARCOMPLAINTS.COM. IF DODGE KNOWS THERE IS A PROBLEM LIKE THIS; WHY ISN'T THERE A RECALL? I JUST HAD THE OIL CHANGED AT THE DODGE DEALERSHIP AND THEY DID AN ALL POINT CHECK UP. THE ONLY THING THEY RECOMMENDED WAS A TUNE-UP. NO PROBLEM WAS FOUND WITH THE BRAKES. THE MECHANIC TOLD ME THAT THE CALIPER GOT SO HOT IT DAMAGED THE CERAMIC BRAKE PADS AND ROTOR. HE SAID THE CALIPER COULD HAVE LOCKED UP AND WE COULD HAVE GOTTEN IN ACCIDENT. WE ARE FORTUNATE THAT DID NOT HAPPEN HOWEVER IT CERTAINLY COULD HAVE. THE REPAIRS WERE OVER $400. I SHOULD NOT HAVE THIS EXPENSE ON THIS NEW OF A VEHICLE. THIS IS THE FIRST DODGE I HAVE EVER OWNED AND LOVED THIS VEHICLE UNTIL NOW. NOW I AM NOT SURE I WILL EVER OWN ANOTHER ONE. VERY DISAPPOINTED TO SAY THE LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605499June 24, 2014
ELECTRICAL SYSTEM
I JUST RECENTLY PURCHASED MY 2009 DODGE JOURNEY IN 2013 AND IMMEDIATELY NOTICED THAT SOMETIMES WHEN I CRANK MY CAR MOMENTS LATER IT WILL JUST CUT OFF. IN ORDER TO GET THE CAR TO CRANK UP AGAIN YOU HAVE TO PLACE THE GEAR BACK IN PARK AND PLACE YOUR FOOT ON THE BRAKE OR IT WILL NOT DO ANYTHING. I CONTACTED THE DEALERSHIP AND WAS TOLD THAT ELECTRICAL AND IGNITION PROBLEMS ARE OFTEN DIFFICULT TO DIAGNOSE. I'M STILL DEALING WITH THIS PROBLEM AND WITH TWO KIDS AS PASSENGERS I'M STARTING TO BECOME VERY NERVOUS ABOUT OUR SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605375June 23, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605417June 23, 2014
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 78,103.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605406June 23, 2014
SERVICE BRAKES
BRAKES & ROTORS REPLACED AT UNDER 30.000 MILES. NOW FAILING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605006June 22, 2014
SERVICE BRAKES
BEFORE BUYING THIS CAR IN 2013 WE TOOK IT ON A TEST DRIVE. WE NOTICED THAT THE BRAKES WERE NOT WORKING PROPERLY. UPON INSPECTION THE BRAKES HAD LITERALLY CRUMBLED APART AND THE DEALER SAID THEY WOULD REPLACE AT NO COST TO US AND THAT WE SHOULDN'T LET THAT DISCOURAGE US FROM THIS PURCHASE. IN ADDITION, WE NOTICED THAT THE TRANSMISSION SEEMED TO SHIFT ABNORMALLY FAST AND HARD. AGAIN LIKE WITH THE BRAKES WE EXPRESSED OUR CONCERN BEFORE WE PURCHASED. THE SALESPERSON THEN RESPONDED BY SAYING THAT WAS HOW THOSE CARS ARE AND THAT THEY WOULD RESET THE TRANSMISSION FOR US. THEY DID THIS AT THE SAME TIME THEY REPLACED ALL BRAKE PARTS. PROGRESSIVELY OVER THE NEXT FEW MONTHS THE ISSUES WITH THE TRANSMISSION WORSENED. IT STALLED IN REVERSE SEVERAL TIMES. IT ALSO SHIFTED FROM 1ST TO 2ND IN LESS THAN 3 SECONDS AND INCREASINGLY HARD AS WELL AND ONCE IT HITS THIRD IT LOSES POWER. I MERGED ONTO THE INTERSTATE THE OTHER DAY AND THE RPMS WERE ABOVE 6 BEFORE IT FINALLY DECIDED TO SHIFT. AT THIS POINT THE CAR HAD LESS THAN 70,000 MILES ON IT AND WE TOOK IT TO THE DEALER TO FIND OUT THE TRANSMISSION NEEDED REPLACED. I KNEW IT NEEDED THAT BEFORE WE BOUGHT IT, THEY JUST WAITED UNTIL IT BECAME AN ISSUE. NOW WE WERE TOLD THE TRANSMISSION WAS ACTUALLY MISSING TEETH. I AM SO ANGRY BECAUSE I PURCHASED THIS CAR AND HAVE 5 YEARS OF PAYMENTS TO MAKE AND 6 MONTHS IN IT NEEDS A TRANSMISSION. I BELIEVE THIS IS A DEFECT IN THE MANUFACTURE OF THIS VEHICLE IN ADDITION TO THE BRAKES. THIS IS NOT FAIR TO THE AMERICAN PEOPLE WHO WANT TO BUY AN AMERICAN CAR TO LATER FIND OUT IT WAS ACTUALLY MANUFACTURED IN MEXICO FOR "AFFORDABILITY". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604944June 21, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
FIRST INCIDENT WAS SOMETIME IN APRIL 2014. WHILE DRIVING THE ENGINE STALLED (TURNED OFF) THREE TIME DARING THAT SAME DAY. I SUBMITTED AN INCIDENT REPORT TO THIS OFFICE. CALLED DODGE CORPORATE OFFICE AND SPOKE TO A REPRESENTATIVE NAMED [XXX]. SHE HELP US GET THE LOCAL DEALERSHIP FIX THE PCM FLASH THROTTLE BODY, WHICH THE DEALERSHIP STATED WAS CAUSING THE PROBLEM. DODGE HAS A RECALL ON FOR THIS PCM PROBLEM ON THE 2010 AND SOME 2009 JOURNEY MODELS. MY VIN NUMBER WAS NOT COVERED ACCORDING TO DODGE, BUT NOT VIN NUMBERS ARE STATED ON THE RECALL NOTES. THE SECOND INCIDENT HAPPEN AROUND A WEEK AN HALF AFTER THE FIRST ONE AND AFTER THE DEALERSHIP SAY IT WAS FIXED AND SAFE TO DRIVE. MY WIFE WAS DRIVING WITH THE KID ON BOARD AND WHILE EXITING THE FREEWAY, THE ENGINE STALLED (TURNED OFF) AND HAD TO USE THE EMERGENCY BRAKE TO AVOID HIT OTHER CARS. CALLED [XXX] AT CORPORATE AND TOOK CAR BACK TO DEALERSHIP. DEALERSHIP NOW IS SAYING THE PROBLEM IS THE WIN MODULE, WHICH AGAIN IS ON THE RECALL FOR THE 2010 JOURNEY, BUT NOT ON THE 2009. ASKED DEALERSHIP MANAGER ([XXX]) IF THIS WOULD FIX THE PROBLEM. HE STATED HE IS NOT SURE, BUT THAT IS THE NEXT DIAGNOSTIC STEP TO TAKE. I ALSO ASKED HOW MUCH IT WOULD COST TO FIX HE STATED $700 AND THEY WOULD NOT COVER IT, BECAUSE MY VIN NUMBER IS NOT COVERED UNDER THE RECALL. [XXX] AT CORPORATE WAS TRYING TO REDUCE PRICE, BUT DEALERSHIP IS NOT WILLING TO WORK WITH DODGE CORPORATE. MISTY AUTHORIZED A RENTAL CAR, I'M HAVING TO PAY FOR THE INSURANCE INCASE I HAVE AN ACCIDENT. THIS NEEDS TO BE INVESTIGATED AND ALL 2008, 2009, AND 2010 NEED TO BE COVERED UNDER THE RECALL. ALL MODELS ARE HAVING THE SAME PROBLEMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604872June 20, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING WITHOUT WARNING THE VEHICLE WOULD STALL. WHILE STARTING THE VEHICLE IT WOULD SHUT OFF WHEN THE GEAR SHIFTED INTO DRIVE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE; HOWEVER, THE SPARK PLUGS WERE REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE CURRENT MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604442June 19, 2014
ENGINE
WHILE THE CAR IS IN MOTION, BEING DRIVEN, IT STALLS AT LEAST ONCE PER WEEK FOR NO APPARENT REASON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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