Dodge Journey Complaints

5,556 consumer complaints on file.

#10617464July 29, 2014
ELECTRICAL SYSTEM
DVD SYSTEM STOPPED WORKING. THOUGHT DVD WAS JUST STUCK IN THE PLAYER. TOOK THE VEHICLE TO THE DEALER TO FIX AND WAS INFORMED IT JUST QUIT WORKING. HAVE NOT HAD THE VEHICLE 3 MONTHS AND NOW HAVING TO WAIT FOR A NEW DVD SYSTEM, HOPING NO OTHER ISSUES ARISE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616902July 28, 2014
ENGINE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND ALL OF THE CYLINDERS CEASED IN THE ENGINE. THE CHECK ENGINE AND TIRE AIR PRESSURE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 161,414.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616915July 28, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE BRAKE PAD DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT AND THE CONTACT MANAGED TO STOP THE VEHICLE WITH THE REMAINING THREE BRAKE PADS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND ALL FOUR BRAKE PADS WERE REPLACED. THREE MONTHS LATER, THE BRAKE PADS NEEDED TO BE REPLACED AGAIN, AS WELL AS THE ROTORS. THE BRAKE PADS WERE REPLACED ELEVEN TIMES. THE VEHICLE WAS NOT DIAGNOSED OR SUCCESSFULLY REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616362July 25, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN ON INTERMITTENTLY. THE CONTACT MENTIONED THAT WHILE ATTEMPTING TO START, THERE WOULD BE AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS ONLY ABLE TO START WHEN IN NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER AND THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616137July 24, 2014
AIR BAGS
THE ORC MODULE WENT OUT THAT CONTROLS THE SAFETY FEATURES OF MY VEHICLE. FOR EXAMPLE, AIR BAGS AND SEAT BELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616156July 24, 2014
FUEL/PROPULSION SYSTEM
I LEFT DALLAS,TEX. SUNDAY,JULY,20TH.HEADED TO LONG BEACH,CA. MY SUV STOPPED APPROX. 4 TIMES.THERE WAS LIKE A KNOCKING SOUND OR A JOLT BEFORE EACH STOP. THERE WERE NO WARNINGS ON THE DASHBOARD, NO STEAM FROM UNDER THE HOOD EITHER, BUT I NOTICED WHEN I ALLOWED IT TO SET IDLE FOR APPROX. 5MINS. I LOOKED UNDER THE HOOD,NOTHING APPEARED TO BE WRONG.THE SUV RESTARTED.THIS WAS REPEATED 3 MORE TIMES.I ARRIVED IN LONG BEACH,CA. AT APPROX.11:30A.M. WEDNESDAY,I DROVE TO LAS VEGAS, NO PROBLEMS! RETURNING FROM THERE TO CA., IT STOPPED AGAIN IN BAKER,CA. IT WAS TOWED TO BARSTOW,CA. THE TOWER AND THE MECHANICS AT THE 76 GAS STATION COULDN'T FIND A PROBLEM, BECAUSE NO LIGHTS APPEARED IN THE DASHBOARD. I HAD TO SLEEP AT THE STATION OVERNIGHT IN MY VEHICLE. I POURED GAS TREATMENT FLUID IN TANK. IT SEEMED TO HELP. THE NEXT MORNING I RETURNED TO LONG BEACH WITH NO PROBLEMS. I HAVE NOT ATTEMPTED TO DRIVE IT YET. WILL BE LEAVING HERE TO RETURN TO TEXAS ON SUNDAY. WILL TAKE SUV TO DODGE DEALER. YOU MAY E-MAIL ME AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615590July 23, 2014
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE CONTACT STARTED THE VEHICLE, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, BOTH FRONT POWER WINDOWS FAILED TO OPERATE WHEN ENGAGED. THE FAILURES WERE SPORADIC. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615704July 23, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING AT 15 MPH ALL OF A SUDDEN PANEL LIGHTS TURNED OFF, SPEED AND RPM INDICATORS TURNED OFF, AIR CONDITIONER OFF, POWER WINDOWS WOULD NOT WORK. TURN SIGNALS, HEADLAMPS AND BRAKE LAMPS DID NOT WORK. ENGINE WAS STILL ON SO I PULLED TO THE SIDE AND RESTARTED THE CAR A FEW TIMES UNTIL ALL POWER WAS RESTORED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615288July 22, 2014
SERVICE BRAKES
THE BRAKES AND ROTORS HAVE NEEDED TO HAVE WORK SEVERAL TIMES AND NEEDS TO BE TAKEN IN FOR THE SAME THING ABOUT EVERY 2-4 MONTHS. THIS IS A MANUFACTURER DEFECT PER THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615353July 22, 2014
ELECTRICAL SYSTEM, ENGINE
LIKE MOST OF THE PEOPLE POSTING, I HAVE ALSO EXPERIENCED THE SAME ISSUES. MY JOURNEY WILL OFTEN TIMES NOT START ON THE FIRST, SECOND, THIRD OR FOURTH TRY. AT TIMES IT TAKES 1 MINUTE TO START, AT OTHER TIMES IT TAKES AN HOUR OR MORE. ADDITIONALLY, I HAVE EXPERIENCED THE VERY CONCERNING RANDOM HONKING. IT HAPPENS WHEN THE CAR IS TURNED OFF, DRIVING DOWN THE ROAD OR JUST STOPPED AT A RED LIGHT. THE HONKS CAN LAST ANYWHERE FROM 1 SECOND TO MINUTES WORTH OF INTERMITTENT BEEPS. THIS IS BY FAR AND AWAY THE ABSOLUTE WORST CAR I HAVE EVER PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614996July 21, 2014
SERVICE BRAKES, STEERING
METAL SCRAPING SOUND WHEN DRIVING BELOW 20MPH AND STOPS WHEN BRAKES ARE PUSHED. SOUNDS VERY SIMILAR TO MANY ONLINE COMPLAINTS I'VE READ. RECALLS ISSUED FOR SIMILAR MODELS WITH THE SAME YEAR, BUT NOT MINE. VERY FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615009July 21, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SINCE DECEMBER WHILE DRIVING THE VEHICLE ALL OF A SUDDEN THE RADIO, BLINKERS AND FRONT/BACK AND HEAD LIGHTS TURN OFF. I LITERALLY HAVE TO PULL THE VEHICLE OVER AND TURN THE CAR OFF AND RE-START THE ENGINE TILL IT HAPPENS AGAIN AND HAVE TO DO THE SAMETHING. I TOOK IT TO THE DEALERSHIP WHERE WE JUST PURCHASED THE VEHICLE TWO WEEKS PRIOR AND THEY STATED IT WAS ONLY A FUSE. IT CONSTANTLY STILL HAPPENS WHICH IS A SERIOUS SAFETY ISSUE ESPECIALLY WITH CHILDREN IN THE VEHICLE. IT ALSO TAKES SOMETIMES 3-5 TRIES TO START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615035July 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT AFTER INSERTING THE KEY IN THE IGNITION, THE VEHICLE FAILED TO START. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSE THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,207. UPDATED 9/8/14*CN THE CONSUMER REQUESTED REIMBURSEMENT FOR PARTS AND LABOR. UPDATED 1/13/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615101July 21, 2014
SERVICE BRAKES
MY STEERING WHEEL WAS SHAKING WHEN I BRAKE, THIS IS DUE TO SUB PAR ROTORS. THERE ARE MANY OTHERS WITH THIS SAME PROBLEM, AND CHRYSLER RECALLED THE 2010 JOURNEY'S FOR THE SAME ISSUE, BUT REFUSE TO TAKE RESPONSIBILITY FOR THE 2011'S BECAUSE, ACCORDING TO THEIR CUSTOMER CARE REP, NOT ENOUGH PEOPLE HAVE COMPLAINED YET. MY VEHICLE HAD UNDER 31,000 MILES WHEN THIS NEEDED TO BE FIXED. ROTORS SHOULD AND DO LAST MUCH LONGER THEN 3 YEARS AND 31,000 MILES. I HAVE JUST HAD THE ROTORS REPAIRED AT MY OWN EXPENSE, $300.00 FOR THE FRONT ROTORS. CHRYSLER SHOULD REIMBURSE ME FOR THIS EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611332July 17, 2014
AIR BAGS
WHILE SITTING PARKED IN A PARKING SPACE WITH NO OTHER CARS OR PEOPLE AROUND; THE FRONT AIR BAGS DEPLOYED. THANKFULLY NO ONE WAS IN THE CAR, THE IGNITION WAS OFF, AND THE KEYS WERE IN MY HAND. CAR HAS BEEN AT CHRYSLER DEALERSHIP SINCE THAT DAY. SAID IT WOULD TAKE A COUPLE OF WEEKS. MAKING ME WONDER IF THEY HAVE DISCOVERED A LARGER ISSUE (JEEP LIBERTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611354July 17, 2014
SERVICE BRAKES
I WAS DRIVING THERE WAS A LOUD POP, I DIDN'T KNOW WHAT IT WAS UNTIL I TRIED TO STOP. I BARELY HAD ANY BRAKES THE BRAKE PAD HAD BROKEN SO I HAD TO HAVE BRAKES PUT ON IT. I HAD JUST PURCHASED THE VEHICLE ALREADY HAVING TO PUT BRAKES ON AT 33000 MILES I THOUGHT SOMETHING MAY BE WRONG BUT DIDN'T KNOW FOR SURE. EVER SINCE THEN I HAVE TO PUT BRAKES EVERY 3000 MILES AND ROTORS TOO SOME TIMES. SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE SOMEONE GETS HURT OR KILLED, I KNOW THERE HAVE BEEN SEVERAL COMPLAINTS ABOUT THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610606July 15, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. THE CONTACT INDICATED THAT IN SOME INSTANCES THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610679July 15, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
MY 2012 DODGE JOURNEY REAR WINDSHIELD WIPER IS ACTING UP. IT WON'T START UNLESS THE WIPER SWITCH IS OFF AND THE CAR IS IN REVERSE. IT WILL NOT WORK IF I HAVE THE SWITCH ON. ALSO, I HAVE ONE TAIL LIGHT THAT'S BOTHERSOME. IF I OPEN ANY OF MY DOORS, ALL OF THE TAIL LIGHTS WORK. WHEN I TURN MY LIGHTS ON, ONE OF MY TAIL LIGHTS APPEARS TO BE OUT ALONG WITH MY LICENSE PLATE LIGHTS. I'M NOT SURE WHAT COULD BE CAUSING THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610797July 15, 2014
SERVICE BRAKES
REAR BRAKES AND ROTORS NEED TO BE REPLACED AT 25,119 MILES DODGE EXTENDED THE WARRANTY FOR THE FRONT BRAKES ONLY. COST TO REPLACE REAR BRAKES AND ROTORS IS $370.00 BRAKES SHOULD NOT GO BAD AFTER 25K MILES DODGE APPEARS TO BE AWARE OF THE PROBLEM BUT REFUSES TO EXTEND THE WARRANTY FOR THE REAR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610300July 14, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
SEVERAL TIMES OVER THE PAST 2 YEARS THE TOUCH SCREEN COMPUTER SYSTEM HAS SHUT DOWN AND REBOOTED WHILE DRIVING, TWICE WHILE DRIVING ON RESIDENTIAL STREETS AT 25 MPH AND AT LEAST ONCE ON THE HIGHWAY. ADDITIONALLY THE CRUISE CONTROL HAS ONLY INTERMITTENTLY WORKED. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS MORE THAN FIVE TIMES TO HAVE IT CHECKED, EVERY TIME THEY UPDATE THE SOFTWARE, AND CHANGE EITHER THE CRUISE CONTROL MODULE OR THE CLOCK SPRING. NOTHING HAS FIXED THIS PROBLEM. DEALER HAS STATED THEY WILL CONTACT CHRYSLER BUT NO INFORMATION IS PASSED BACK TO ME - IF THEY EVEN CALLED, PROBABLY SAID IT TO GET ME TO LEAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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