Dodge Journey Complaints

5,556 consumer complaints on file.

#10682651February 10, 2015
ELECTRICAL SYSTEM
DECEMBER 8, 2014 I WAS DRIVING MY 2010 DODGE JOURNEY WHEN THE HORN STARTED TO RANDOMLY HONK AS IF THE ALARM HAD GONE OFF....THERE WAS NO CONTROL OVER THE HONKING AND IT STARTLED ME AND DISTRESSED THE OTHER DRIVERS IN VICINITY. AIRPARK DODGE DEALERSHIP IN SCOTTSDALE AZ STATED THE COMPUTER SOFTWARE NEEDED UPDATING AND THAT SHOULD FIX THE PROBLEM. FEB 1ST, 2015 THE CAR RANDOMLY STARTED HONKING WITHIN THE GARAGE NO KEY IN THE IGNITION AND NO ONE HAD DRIVEN THE CAR ALL DAY. THESE EPISODES, 10 IN ALL, WERE DIFFERENT THAN THE LAST TIME AS THE HONKS WERE SHORT IN DURATION, I WAS ABLE TO CAPTURE IT ON VIDEO. AIRPARK DODGE WAS UNWILLING TO DO MORE THAN WHAT CHRYSLER STAR RECOMMENDED AND WANTED TO GIVE ME BACK THE CAR WITH THE PROBLEM UNDIAGNOSED. I AM STILL AWAITING A PROPER DIAGNOSIS AS I SEE RANDOM UNCONTROLLED HONKING AS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682089February 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT "BAD KEY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682262February 9, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED TO START. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681814February 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS CONCERNED FOR THEIR SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681426February 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681606February 5, 2015
ELECTRICAL SYSTEM
I AM THE OWNER OF A 2010 DODGE JOURNEY SXT AWD. I FINANCED THE VEHICLE IN NOV 2011. AT THE TIME OF PURCHASE, THE VEHICLE HAD A LITTLE MORE THAN 19,000 MILES. ALMOST 4 YEARS LATER, I NOW HAVE 96,000 MILES DUE TO MY CONSTANT TRAVEL IN MY CITY OF RESIDENCE AND OUT OF STATE. THE FIRST INCIDENTS WITH THE VEHICLE STARTED IN LATE 2012 WITH THE VEHICLE NOT STARTING WHEN ATTEMPTING TO TURN IT ON. YOU WOULD HEAR A CLICK BUT IT WOULD NOT START HOWEVER THE DASH WOULD LIGHT UP. THIS CONTINUED TO HAPPEN FOR SEVERAL MONTHS ON AND OFF UNTIL MY HUSBAND CONTACTED THE DEALERSHIP AND WE WERE TOLD ABOUT THE RECALL. VEHICLE WAS TAKEN IN AND RECALL ISSUE FIXED OR SO WE THOUGHT. VEHICLE STARTED SAME ISSUE OF NOT STARTING ALL OVER AGAIN. CONTACTED DEALERSHIP AND WAS TOLD NO FURTHER RECALLS WERE ON THIS VEHICLE. JUMP FORWARD TO OCT 2014. I MOVE TO VA AND I'M OUT ONE DAY SHOPPING AND THE VEHICLE AGAIN DOES NOT START. THIS HAS BEEN GOING ON SINCE THAT TIME OFF AND ON. AND NOW AS OF FEB 2015 I STARTED HAVING A BAD KEY MESSAGE COME UP WHEN I ATTEMPT TO TURN ON MY CAR. HAPPENED TWICE WHILE OUT ON FEB 4TH AND AGAIN TODAY ON FEB 5TH. ATTEMPTED TO TURN ON CAR 4 TIMES BEFORE IT WOULD START, EACH TIME GIVING ME THE MESSAGE BAD KEY. THIS IS RIDICULOUS. THIS VEHICLE IS A PIECE OF CRAP AND DODGE/CHRYSLER REFUSES TO ADDRESS THESE ISSUES. I HAVE READ SEVERAL STORIES ON LINE FROM PEOPLE WHO ARE HAVING THESE SAME ISSUES AND MORE IN ADDITION TO THIS. I AM AFRAID THAT THIS VEHICLE WHEN START SHUTTING DOWN WHILE I AM DRIVING NEXT. IT IS THE MOST UNRELIABLE VEHICLE I HAVE EVER OWNED. I CANNOT TRADE IT IN BECAUSE I OWE MORE MONEY THAT THIS VEHICLE IS WORTH. I TRULY REGRET EVER BUYING IT. SO NOW INSTEAD OF THE CAR NOT TURNING ON AT ALL ONE WAY, IT NOW DOES THE SAME THING BY WAY OF THE KEY. THE OTHER KEY I HAVE STOPPED WORKING IN EARLY 2013 SO I ONLY HAVE ONE KEY AND CANNOT AFFORD TO PAY $300 FOR A NEW KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681091February 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AT TIMES. IN ORDER TO GET THE VEHICLE TO START, THE STEERING WHEEL HAD TO BE SHAKEN FROM SIDE TO SIDE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE THE CONTACT AWARE THAT EVEN THOUGH THEY RECEIVED A RECALL NOTICE, THE VEHICLE WAS TWO MONTHS PAST THE DATE TO BE INCLUDED IN THE RECALL. IN ADDITION, THE CONTACT STATED THAT THE DRIVER SIDE MASTER POWER SWITCH STOPPED WORKING AND FAILED TO CONTROL ALL THE WINDOWS. THE FAILURE MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681090February 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680797February 3, 2015
ENGINE
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT INTERMITTENTLY THE VEHICLE FAILED TO START. THE CONTACT MENTIONED THAT EVENTUALLY THE VEHICLE WOULD RESUME NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE STARTER WAS DEFECTIVE AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE FAILURE PROGRESSED AND THE VEHICLE BEGAN TO FAIL TO ACCELERATE AND SOMETIMES STALL WHILE DRIVEN AT LOW SPEEDS. THE VEHICLE WAS TAKEN AGAIN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680827February 3, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680830February 3, 2015
ELECTRICAL SYSTEM
I WAS DRIVING ON EXPRESSWAY, CHARGING SYSTEM LIGHT CAME ON, ENGINE POWER WAS ERRATIC, VEHICLE SLOWED AND RPMS WENT TO 4000, RADIO STOPPED, AIR BAG LIGHT CAME ON, ABS LIGHT CAME ON. I EXITED EXPRESSWAY, PARKED VEHICLE AND SHUT IT OFF. VEHICLE WOULD NOT RESTART UNTIL BATTERY WAS RECHARGED. MECHANIC DETERMINED THAT THE ALTERNATOR HAD FAILED. AUTO REPAIR SHOP INSTALLED A NEW MOPAR ALTERNATOR AND RECHARGED THE BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680359February 1, 2015
ELECTRICAL SYSTEM
MY 2009 DODGE JOURNEY HAS BEEN TO RICK HENDRICKS JEEP CHRYSLER DODGE RAM AT LEAST 3 TIMES TO REPAIR THE RECALLED IGNITION PART. I BELIEVE THE FIRST TIME IT WAS TAKEN IN WAS NOVEMBER 22 AND THEY STATED THE PARTS WERE NOT RELEASED YET FOR THE REPAIR. THEY THAN CALLED ME BACK TWO MORE TIMES STATING THE PARTS WERE IN BUT THEY WEREN'T. MY LAST VISIT WAS ON DECEMBER 20 AND AFTER 5 HOURS OF WAITING I WAS TOLD THE PARTS WERE STILL NOT IN. I HAVE WASTED 15 HOURS IN WAITING AND GAS FOR TWO CARS. THEY TOLD ME THEY WOULD CALL ME WHEN THE PART COMES IN BUT NO PHONE CALL YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680109January 31, 2015
STEERING
POWER STEERING FLUID LEAKS, I HAVE LOOKED UP RECALLS AND FOUND ON SOME YEARS OF DODGE JOURNEYS THAT THERE HAVE BEEN RECALLS DUE TO CRIMPED LINES THAT LEAK AND CAN CAUSE ENGINE FIRES DUE TO THE FLUID LEAKS, ALSO I FOUND THAT THERE WAS A RECALL ON MY VEHICLE THAT DID NOT GET SERVICED BEFORE I BOUGHT THE CAR AT THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680120January 31, 2015
ENGINE AND ENGINE COOLING
CARRY IT TO THE DEALER DUE TO ANTI FREEZE LINK AND TIRE WONT KEEP AIR. THEY FIXED THE THERMOSTAT BOTH AND FIXED THE ANTIFREEZE PROBLEM AND DID A GREAT JOB I DON'T HAVE NO PROBLEM. WHAT I DO HAVE A PROBLEM WITH I WAS CHARGE $8.91 FOR A O RING WA 07011001 I KNEW NOTHING ABOUT NOR DO I KNOW WHY OR WHAT IT WAS FOR WASN'T TOLD ABOUT IT UNTIL IT WAS DONE AND TIME FOR ME TO PAY FOR THERE SERVICES.BUT THE PROBLEM AM HAVING NOW IS IT WONT START AND I SEE OTHER OWNERS HAVING THE SAME PROBLEM AND NO ONE FROM THE COMPANY IS TRYING TO HELP US THIS IS NOT OUR FAULT WHERE CAN WE GET HELP....... PLEASE HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679875January 30, 2015
SERVICE BRAKES
THIS IS THE SECOND TIME IN A YEAR THAT WE HAVE REPLACED THE ROTORS ON THIS VEHICLE. THERE IS CURRENTLY A TSB ON THIS ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679902January 30, 2015
STEERING
TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT ON TWO OCCASIONS THE POWER STEERING HOSE DETACHED FROM THE CRIMPED, WHICH RESULTED IN FLUID LEAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V475000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679924January 30, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE FUEL GAUGE STOPPED WORKING CAUSING LOW FUEL TO FLASH ALL THE TIME AND THE CHECK ENGINE LIGHT TO STAY ON. TRANSMISSION TRIES TO SHIFT INTO ANOTHER LEVEL AT APPROX. SPEED OF 35 TO 40 MPH CAUSING BUCKING O RESURGING MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680078January 30, 2015
ELECTRICAL SYSTEM
I RECEIVE A NOTICE ABOUT 6 MONTHS FOR A RECALL #L25/NHTSA 14V-373 TO REPLACE THE IGNITION SWITCH I CALL ONTARIO DODGE DEALER AND THEIR SAY THAT DON'T HAVE THAT PART AND MAY BE TAKE A LONG TIME TO BE FIXED MY CAR I START HAVING PROBLEMS MANY TIMES TO START I CALL CHRYSLER GROUP RECALL ASSISTANCE CENTER AND STILL NO ANSWER THEIR DON'T HAVE ENOUGH PARTS AND MY CART ALREADY DIE COMPLETE AT ENTRANCE OF FREEWAY PLEASE HELP ME TO RESOLVE THIS PROBLEM BEFORE SOMETHING HAPPEN THANK VERY MUCH !!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679700January 29, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN IN ORDER TO START THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679583January 28, 2015
ELECTRICAL SYSTEM
WE HAVE HAD MANY PROBLEMS WITH THIS SUV. ELECT. AND MECH. THE ENGINE WILL JUST SHUT OFF. SEVERAL LIGHTS STAY ON. THE DEALER CLAIMS THAT THEY FIXED THE IGNITION SWITCH A FEW MTHS. AGO BUT THEY DID NOT. EVERY TIME IT HAS BEEN IN THE DEALER TO FIND WHAT WAS WRONG, THEY COULD NOT FIND ANYTHING. FOR EXAMPLE WE THE BATTERY AND LESS THAN A YEAR LATER THE BATTERY IS DEAD SOMETHING ELECTRICAL IS DRAINING THE BATTERY, THE ARE MANY OTHER PROBLEMS WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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