Dodge Journey Complaints

5,556 consumer complaints on file.

#11119249August 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, AN OIL SPOT WAS NOTICED UNDERNEATH THE VEHICLE. THE CONTACT INSPECTED THE ENGINE COMPARTMENT AND NOTICED OIL IN THE ENGINE. THE VEHICLE WAS TAKEN TO RANCO CHRYSLER JEEP DODGE (8010 BALBOA AVE, SAN DIEGO, CA 92111, (858) 560-7100) WHERE IT WAS DIAGNOSED THAT THERE COULD BE AN INTERNAL FAILURE WITH THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118918August 10, 2018
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AT AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD., PEMBROKE PINES, FL 33027, (954) 446-8775), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKE WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,666.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118672August 9, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR LOCKING AND UNLOCKING ON ITS OWN, NO KEY DETECTED, THE CAR WAS STATIONARY, IN MY YARD AND AT DIFFERENT STORES, THE CAR HAS BEEN LOOKED AT SEVERAL TIMES IN THE PAST 2 YRS, UNKNOWN,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118790August 9, 2018
AIR BAGS, UNKNOWN OR OTHER
I BOUGHT MY 2014 DODGE JOURNEY A FEW MONTHS AGO AND EVERYTHING WAS FINE THEN MY AIRBAG LIGHT CAME ON. THE MY CHECK ENGINE LIGHT CAME ON AND IT BECAME SLUGGISH AND JERKY. I HAVE A 4 YEAR OLD SON THAT IS IN THIS VEHICLE EVERYDAY. I AM CONTACTING YOU TO FIND OUT IF THERE ARE ANY RECALLS THAT I NEED TO HAVE TAKEN CARE OF. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118616August 8, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
A SHORT IN THE DRIVERS DOOR WIRING HARNESS CAUSES HEAD LIGHTS TO FLASH, TURN SIGNALS TO FAIL TO OPERATE, SPEEDOMETER FAILURE, CRUISE CONTROL FAILURE, AND WARNING LIGHTS TO FLASH. IT ALSO FEELS LIKE ABS IS DISABLED. THIS PROBLEM OCCURS AT RANDOM WHILE DRIVING. VEHICLE HAS BEEN TAKEN TO DEALERSHIP AND DIAGNOSED AND THE PROBLEM CONFIRMED BY TECHNICIANS. THE ESTIMATED REPAIR COST IS OVER $900 AND THE PARTS NEEDED FOR THE REPAIR IS ON NATIONAL BACKORDER FOR AT LEAST THREE WEEKS. THIS PROBLEM OCCURS WITH NUMEROUS MODEL YEARS OF THE DODGE JOURNEY. I HAVE EXPERIENCED THIS PROBLEM REPEATEDLY BOTH WHILE VEHICLE IS STATIONARY AND WHILE OPERATING ON STREETS AND HIGHWAYS. THE ONLY REMEDY IS TO PULL OVER AND REPEATEDLY TURN THE VEHICLE ON AND OFF AS WELL AS OPENING AND CLOSING THE DOOR ON THE DRIVER SIDE. THIS BECOMES EXTREMELY HAZARDOUS ON THE HIGHWAY AS THERE IS NO WAY TO UTILIZE THE SAFETY SIGNALS AND OPENING AND CLOSING THE DRIVERS DOOR CREATE A HAZARD TO OT HER VEHICLES ON THE HIGHWAY. I NEED A COPY OF THE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118653August 8, 2018
ELECTRICAL SYSTEM
FAULTY TIPM . CAR STARTS INTERMITTENTLY. DEALERSHIPS AND ALL MECHANICS ARE UNABLE TO RESOLVE. THERE ARE DODGE FORUMS EVERYWHERE COMPLAINING ABOUT THIS PROBLEM WHY WONT DODGE RECALL IT ALREADY? MY ANTITHEFT LIGHT COMES ON AND DISABLES THE CAR. WHEN TRYING TO START THE CAR, SOME DAYS IT STARTS AND SOME DAYS IT DOESN'T. NO ERROR CODES COMING UP. THE DEALERSHIP HAS REPLACED BATTERY, ALTERNATOR, NEUTRAL SAFETY SWITCH, AND STARTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118364August 7, 2018
ELECTRICAL SYSTEM:WIRING, AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE WIRE HARNESS UNDERNEATH THE DRIVER'S SEAT WAS CAUSING THE AIR BAG WARNING INDICATOR TO ILLUMINATE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118378August 7, 2018
UNKNOWN OR OTHER
ENGINE LIGHT ON - DETECTED THAT THE ENGINE OIL PRESSURE SENSOR CIRCUIT NEEDS TO BE REPLACE. FAILURE CODE ZZ. ACCORDING TO THE TECHNICAL SERVICE BULLETIN; THIS HAS BEEN AN ON-GOING PROBLEM WITH THE DODGE JOURNEY BUT HAS YET TO BE A RECALL ON THIS ISSUE. THE VEHICLE WAS STATIONARY WHEN THE ENGINE LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118070August 6, 2018
SERVICE BRAKES, ENGINE, STEERING
THE VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING DOWN FORD ROAD IN DEARBORN MI. THE STEERING WOULD NOT MOVE. THE ENGINE TURNED OFF. THE BRAKES LOCKED UP. THE CAR WOULD NOT START TO MOVE OUT OF ONCOMING TRAFFIC. IT WAS TOWED TO FIRSTONE COMPLETE AUTOCARE AND SERVICED. RECEIVED THE VEHICLE BACK ON SATURDAY THE 4TH OF AUGUST. AGAIN DROVE THE VEHICLE AND ON A BRIDGE ON ECORSE RD IN TAYLOR MI. THE VEHICLE DID THE EXACT THING. IT WAS TOWED BACK TO FIRESTONE. FIRESTONE RETURNED THE VEHICLE ON AUGUST 6TH AND SENT IT TO DEALERSHIP FOR REPAIR. FIRESTONE SAID THEY SAW NO PROBLEM. COULDN'T UNDERSTAND THE PROBLEM. BOTH INSTANCES OF STALLING I HAD MY 7 YEAR OLD. BOTH INSTANCES WE WERE NEARLY REAR ENDED MULTIPLE TIMES. BOTH TIMES THE VEHICLE SHUTS DOWN WITH NO STEERING, NO BREAKS, AND WONT RESTART. IT WAS A DEATH TRAP. FIRSTONE CAN VERIFY MY PICK UP LOCATIONS BOTH TIMES. USED GOCH AND SONS TOWING THROUGH FIRESTONE ON 8/5. USED UNITED TOWING IN DEARBORN ON 8/3. FIRESTONE ALSO HAS VEHICLE RECORDS ON FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118149August 6, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WIFE GOT INTO CAR TO GO TO STORE TOLD ME DONE LIGHTS WOULD NOT GO OFF. I TRIED EVERY SWITCH IN THE CAR BUT NOTHING WOULD TURN THEM OFF. I SENT HER TO STORE ANYWAY KNOWING THAT BATTERY WOULD NOT DIE IN THAT AMOUNT OF TIME. WIFE RETURNED FROM GROCERY STORE STATING SOMETHING SMELLS HOT. I LOOKED IN CAR AGAIN AND I ALSO SMELLED BURNT WIRING. I LOOKED AT THE MIDDLE SEAT LIGHT AND SAW SMOKE. I QUICKLY POPPED THE LENS OFF THE DOME LIGHT AND SAW DRIPPING MELTING PLASTIC. I DISCONNECTED THE LIGHT AND TOSSED IT OUT IN THE LAWN. DODGE SENT AN INSPECTOR TO LOOK AT THE EVENT AND I RECEIVED A LETTER STATING THAT ANY DONE LIGHT WILL BECOME HOT IF LEFT ON. I ASKED THEM IF THEY WERE SUPPOSED TO SMOKE, MELT AND ALMOST DRIP ON A 3 YEAR OLD CHILD'S HEAD. EVEN THE HARNESS MELTED. THEY DON'T THINK THIS IS A BIG DEAL BUT I BELIEVE (AND OTHER PEOPLE HAVE LOOKED AT IT ) BELIEVE IT IS. VERY DANGEROUS! I'VE LEFT A DOME LIGHT ON IN MANY CARS OVER THE YEARS AND NONE STARTED MELTING. I'VE TRIED TO RELAY THIS TO DODGE BUT CAN'T GET ANYONE BUT A LEVEL 1 PERSON TO TALK TO. I'M REALLY BESIDE MYSELF ON THIS. I CAN'T UNDERSTAND HOW THIS IS A BIG DEAL. I'M HOPING BY CONTACTING THIS AGENCY I CAN GET A RESOLUTION AND POSSIBLY PREVENT SOMEONE FROM GETTING SERIOUSLY INJURED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11115425August 2, 2018
ELECTRICAL SYSTEM
MY VEHICLE'S HORN SOUNDS INTERMITTENTLY WHILE STATIONARY, IN MOTION AND WHETHER THE ENGINE IS RUNNING OR NOT. IT SOUNDS ON CITY STREETS AS WELL AS HIGHWAYS. I HAD MY VEHICLE IN THE DEALERSHIP SEVICE 4 TIMES FOR THIS ISSUE. A REPAIR WAS ATTEMPTED TO CHANGE THE FUSEBOX BUT THAT DIDN'T RESOLVE THE ISSUE. I TOOK IT BACK TO THE DEALERSHIP AFTER THE FAILED REPAIR AND I WAS TOLD THEY COULDN'T RECREATE THE ISSUE SO THERE WAS NO SERVICE THEY COULD PROVIDE. THE BLOWING HAS CREATED INCIDENTS OF ROAD RAGE WHILE I WAS DRIVING AND ON A SEPARATE INCIDENT STARTLED A DRIVER WHO WAS WAITING FOR PEDESTRIAN TO CROSS THE STREET CAUSING THEM TO ALMOST HIT THE PEDESTRIAN BECAUSE MY CAR STRARTED BLOWING VIOLENTLY AT THEM. THIS ISSUE IS A RISK TO MY AND MY FAMILY'S SAFETY. I CONTACTED CHRYSLER SERVICE CENTER AND WAS ALSO TOLD THE DEALERSHIP HAD TO BE ABLE TO RECREATE THE ISSUE. IT'S A TIMING ISSUE AND THE VEHCLIE'S MALFUNCTION IS UNPREDICTABLE. I NEED HELP RESOLVING THIS SAFETY HAZZARD. I HAVE BEEN TOLD THAT WARPED CLOCK SPRINGS MAY BE THE ISSUE BUT IT IS UNKNOWN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115487August 2, 2018
ENGINE
WHILE DRIVING ON A HIGHWAY THE SPEED OF TRAFFIC WAS INCREASING BUT AFTER STEPPING ON THE ACCELERATOR SEVERAL TIMES I DISCOVERED THE VEHICLE WAS NOT RESPONDING. THE ENGINE HAD DIED WITH NO WARNING LIGHTS DISPLAYED. I LOST POWER STEERING AND POWER BRAKES. ONCE I GOT THE VEHICLE STOPPED I PUT IT IN PARK, STEPPED ON THE BRAKE AND PUSHED THE IGNITION BUTTON AND THE VEHICLE STARTED. THE VEHICLE IS ABOUT SIX MONTHS OLD WITH AROUND 10,000 MILES. THE NEXT MORNING WE TOOK IT STRAIGHT TO THE DEALERSHIP BUT BECAUSE THERE WERE NO WARNING LIGHTS OR CODES DISPLAYED THEY SAID THERE WAS NOTHING THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114910July 31, 2018
ELECTRICAL SYSTEM
MY 2010 DODGE JORUNEYS HORN GOES OFF ALL ON ITS OWN. WHEN ITS PARKED, IN THE MIDDLE OF THE NIGHT AND ALSO WHEN I AM DRIVING. SOMETIMES IT WILL GO ON FOR A FEW MINUTES TO WHERE I HAVE TO PULL THE FUSES TO GET IT TO STOP. ALSO THE CAR WONT ALWAYS START, I HAVE TO PUSH THE BRAKE AND PUT IT IN N IN ORDER TO GET IT TO START. THERE ARE TIMES JM AT A REDLIGHT OR IN TRAFFIC AND IT WILL JUST SHUT OFF AND NOT TURN BACK ON. IT CLICKS BUT WILL NOT START. SOMETIMES IT TAKES MULTIPLE TIMES TO GET IT TO START. IVE TAKEN IT TO THE SHOP TO TRY TO GET ALL THIS FIXED AND THEY CANT SEEM TO FIND THE CAUSE OF EAITHER PROBLEM. ITS EMBARASSING WHEN YOUR DRIVING DOWN THE ROAD AND YOUR HORN STARTS BEEPING AND PEOPLE IN FRONT OF YOU START GETTING MAD. ALSO DANGEROUS WHEN IT JUST SHUTS OFF AND WONT START BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115003July 31, 2018
ELECTRICAL SYSTEM
MY 2010 DODGE JOURNEY SXT IS EXPERIENCING MAJOR ELECTRICAL PROBLEMS DUE TO THE HORN HONKING ON IT'S OWN AS IF IT WERE POSSESSED! IT OCCURS WHILE DRIVING AS WELL AS WHEN PARKED OVERNIGHT. I HAD IT SERVICED SEVERAL MONTHS AGO WHEN PROBLEM STARTED AND DEALER CHANGED CLOCK SPRING STATING IT WAS FIXED. WELL THE PROBLEM REOCCURED AND NOW IT HAS DRAINED THE BATTERY COMPLETELY DEAD SEVERAL TIME TO THE POINT OF NEEDING A NEW BATTERY. AFTER JUMP STARTING CAR AND LEAVING IT IDLE FOR 30 MIN. TO CHARGE SYSTEM I TRIED TO DRIVE IT IN FOR SERVICE BUT THE CAR WOULDN'T SHIFT CORRECTLY, MAKING IT IMPOSSIBLE TO DRIVE TO SERVICE STATION. THIS IS A DANGEROUS PROBLEM THAT I HAVE NEVER EXPERIENCED WITH ANY OTHER VEHICLE I'VE OWNED. THIS IS ALSO A COMMON OCCURRENCE AMONG THOUSANDS OF DODGE JOURNEY OWNERS FOUND ON INTERNET TECH ASSIST SIGHTS. THE DODGE MANUFACTURER SERVICE REP. ADVISED ME TO FILE A COMPLAINT DUE TO EXTENDED COVERAGE BEING OUT OF DATE. PLEASE ADVISE ON WHAT MY LEGAL OPTIONS ARE HERE IN NEW YORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115039July 31, 2018
VEHICLE SPEED CONTROL
WHILE HAVING MY CRUISE CONTROL ON I PASSED A SEMI GOING UPHILL. AS SOON AS I GOT AROUND IT AND BACK INTO THE RIGHT LANE IT LOST SPEED SIGNIFICANTLY. I PULLED ONTO THE SHOULDER AND STOPPED. AFTER ABOUT 30 SECONDS I PULLED BACK ONTO THE HIGHWAY AND BUILT UP MY SPEED AGAIN. ABOUT 10-20 MINUTES LATER THE EXACT SAME THING HAPPENED AGAIN. I DID NOT FEEL SAFE PASSING ANYMORE VEHICLES. I CONTINUED ON HOME WHICH WAS 2 1/2 HOURS AWAY. JUST 1 MILE BEFORE GETTING HOME MY ENGINE LIGHT CAME ON. ALL THIS HAPPENED ON SUNDAY JULY 22 ABOUT 1 PM. WE HAD JUST PURCHASED THIS DODGE ON JULY 17, 2017. MONDAY I WENT TO THE DEALERSHIP WHERE WE HAD PURCHASED IT. THEY TOLD ME THAT THERE WAS A RECALL ON THE CRUISE CONTROL. WHEN I LOOKED UP ANY RECALLS IT DOESN'T SHOW ANY. IS MY DEALER LYING TO ME? ARE THEY HIDING SOMETHING I SHOULD KNOW ABOUT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114510July 30, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 75 MPH, STEAM WAS SEEN COMING FROM THE HOOD AND THE COOLANT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (KEN GARFF WEST VALLEY CHRYSLER JEEP DODGE RAM FIAT, 4175 W 3500 S, WEST VALLEY CITY, UT 84120, 801-955-7448) WHERE IT WAS DIAGNOSED THAT BUBBLES WERE FOUND WITHIN THE COOLING SYSTEM. THE VEHICLE WAS REPAIRED, BUT THE SYMPTOMS RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114649July 30, 2018
UNKNOWN OR OTHER
I THOUGHT THIS VEHICLE CAME WITH A BACK UP CAMERA? I THOUGH IT WAS MANDATORY THAT ALL VEHICLES SOLD AFTER MAY 2018 WILL HAVE A BACK UP CAMERA INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114381July 29, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL NOT START AT TIMES, HAVE TO LET SIT FOR ABOUT AN HOUR BEFORE IT WILL START. HAVE BEEN HAVING ISSUE FOR MONTHS. CHANGED BATTERY BUT THAT HAS NOT HELPED. I HAVE POWER TO THE CAR BUT THE ENGINE WILL NOT TURN OVER. SENSOR IN STEERING WHEEL FOR AIRBAG IS ALSO LOOSE, LIGHT COMES ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114445July 29, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHILE IN MOTION ON 7/25/18 THE VEHICLE STOPPED RUNNING, BATTERY LIGHT CAME ON, RADIO TURNED OFF, WIPERS STARTED GOING ON, AND LIGHTS DIMMED. TRIED TO RESTART AND WOULDN'T SHOWING BATTERY LIGHT, ABS LIGHT, SYMBOL WITH LIGHTNING BOLT, AND SAID IT COULD NOT DETECT KEY. VEHICLE WAS TOWED AND DIAGNOSED WITH CODE P0622, AND WAS TOLD I NEEDED AN ALTERNATOR. REPLACED THE ALTERNATOR ON 7/28/18. ON 7/29/18, THE CAR WAS RUNNING GOOD, AFTER ABOUT A HALF HOUR THE BATTERY LIGHT CAME ON AND THE CAR SLOWLY STARTED TO SHUT DOWN WHILE IN MOTION WITH MY WIFE AND CHILDREN IN THE CAR. I THEN REPLACED THE BATTERY. AFTER DRIVING 2 MILES THE BATTERY LIGHT CAME ON, THE ENGINE STARTED TO REV HIGH AND GO LOW, OTHER DASH LIGHTS CAME ON, THE A/C TURNED HOT AND THE CAR STARTED TO COME TO A CRAWL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114242July 28, 2018
UNKNOWN OR OTHER
AS I WAS DRIVING HOME FROM WORK, I WAS AT A STOP LIGHT WHEN MY ENGINE STALLED. I PUT MY CAR BACK INTO PARK TURNED OFF THE THE CAR AND TURNED IT BACK ON. WHILE STILL DRIVING HOME AS I WAS GETTING OFF THE FREEWAY AND MAKING A LEFT HAND TURN MY CAR THEN SHUT DOWN AGAIN AND I LOST ALL POWER STEERING. I FINISHED MAKING THE TURN IDLING TO A STOP AS I HAD TO TURN OFF MY CAR YET AGAIN. I TURNED IT BACK ON AND MADE IT HOME FINE. THIS CANT BE SAFE FOR MY CAR WHILE IN DRIVE MOVING TO JUST COMPLETELY SHUT DOWN. THE CAR IS ONLY TWO YEARS OLD AND IT'S THE FAMILY CAR. THANKFULLY THE KIDS WHERE NOT IN THE CAR OR IT SHUT DOWN WHILE I WAS ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey