Dodge Journey Complaints

5,556 consumer complaints on file.

#11128543September 10, 2018
ELECTRICAL SYSTEM
HORN HAS BEEN GOING OFF RANDOMLY. IT HAS GONE OFF WHILE SITTING, LOCKED AND UNLOCKED, PARKED IN THE DRIVEWAY AS WELL AS IN THE GARAGE. IT HAS GONE OFF IN ALL TYPES OF WEATHER, HOT, COLD AND RAIN OR SHINE. IT HAS ALSO GONE OFF WHILE DRIVING. I HAVE LOOK FOR AND NOT SEEN ANY LIGHTS OR INDICATORS FLASHING OR GOING OFF WHILE THE HORN WAS HONKING AND HAVE ONLY BEEN ABLE TO STOP IT BY REMOVING THE FUSES. I REINSTALL THE FUSES AND IT MAY GO A DAY, A WEEK OR MORE BEFORE IT DOES IT AGAIN. SAM LEMAN CHRYSLER JEEP RAM FIAT MORTON HAS BEEN VERY HELPFUL IN TRYING TO REPAIR THIS ISSUE BUT IT IS GETTING VERY COSTLY. RECENTLY TRIED TO ALLOW A RELATIVE TO TAKE A DRIVING TEST TO OBTAIN THEIR DRIVERS LICENSE BUT THE CAR WILL NOT PASS THE SAFETY INSPECTION WITHOUT A HORN. DRIVING WITHOUT A HORN IS A SAFETY ISSUE AND IS AN ISSUE ON NUMEROUS CHRYSLER CARS AND IN MY OPINION CHRYSLER NEEDS TO RESOLVE THIS ISSUE. AT THIS TIME I PUT THE FUSES IN WHEN WE DRIVE IT HOPING THE HORN WILL NOT GO OFF WHILE DRIVING AND THEN REMOVE THE FUSES WHEN WE PARK IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128308September 9, 2018
POWER TRAIN
CRANKSHAFT POSITION SENSOR (CKP) YESTERDAY I WAS DRIVING DOWN TRAFFIC FILLED PLEASANT HILL RD. IN DULUTH, GA AND THE CHECK ENGINE LIGHT CAME ON. WITHIN SECONDS I LOST POWER, I COULD NOT USE MY BRAKES AND STEERING. I ALMOST REAR-ENDED SOMEONE. I PUSHED THE START BUTTON AND THE CAR HESITATED. I TRIED ONCE MORE AND IT BEGAN TO START. I MADE IT TO ADVANCED AUTO AND THEY CODED IT ( P0335) HOME AND HAVE NOT DRIVEN THE VEHICLE SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127963September 6, 2018
ENGINE
"TAKATA RECALL" IT IS TO MY UNDERSTANDING THAT THIS TYPE OF VEHICLE SHOULDN'T HAVE NO ISSUE WITH THE ENGINE AT 98000, DRIVING AT 40 MPH THE ENGINE STOP WORKING AND NOW WE HAVE TO BUY A NEW TRANSMITION... HOW IS THIS POSSIBLE... THIS IS UNACEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124207September 4, 2018
SERVICE BRAKES, STEERING
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124245September 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
KEY FOB SHOULD NOT GO OUT SO SOON. CAR DO NOT START. I CHANGED BATTERY. IT WILL UNLOCK AND LOCK DOORS BUT DO NOT START. I CALLED DODGE 8004236343 AND THEY TOLD ME THAT I CAN START IT WITH THE KEY BUT THERE IS NO WHERE TO PUT THE KEY OTHER THAN THE DOOR. THEN THEY ASKED ME TO PUT THE KEY FOB TO THE PUSH START ON THE OPPOSITE SIDE OF WHERE I INSERT THE EMERGENCY KEY AND PRESS TO START AND THAT DID NOT WORK. THEY WALKED ME THROUGH STEP BY STEP AND IT STILL DOES NOT WORK. PLUS MY CAR SHAKES WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124248September 4, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH OVER A BUMP IN THE ROAD, THE FRONT PASSENGER SIDE SEAT BELT PRETENSIONER FRACTURED AND DETACHED FROM THE BASE OF THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, THE CONTACT SCHEDULED AN APPOINTMENT WITH NAPLETONS RIVER OAKS CHRYSLER/DODGE (17225 TORRENCE AVENUE, LANSING, IL 60438). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.*DT *TR *DT UPDATED 10/26/18*JB *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124271September 4, 2018
SEATS
WHILE DRIVING DOWN THE ROAD THE PASSENGER HEADREST DEPLOYED FOR NO REASON. IT HIT MY FIANCE IN THE BACK OF THE HEAD. WE WERE SLOWING DOWN FOR A STOP SIGN ON A COUNTRY ROAD FROM APPROXIMATELY 45 MPH. WHEN WE GOT HOME WE EXAMINED THE HEADREST AND NOTICED BROKEN PLASTIC PIECES IN SIDE AND A METAL PIN LAYING IN THERE. I AM THE ORIGINAL OWNER AND THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124325September 4, 2018
AIR BAGS
GOING AT 45 MPH HIT FALLING TREE HEAD ON AIR BAGS NEVER DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11124370September 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
'TAKATA RECALL' WHEN I PUT MY KEY IN AND TRY TO TURN OVER MY VEHICLE IT WILL NOT START. IT APPEARS THAT THE IGNITION SWITCH IS MALFUNCTIONING . AND I'VE BEEN STUCK ON THE SIDE OF THE ROAD WITH TWO KIDS AND IT'S BEEN HAPPENING FOR MONTHS AND NOW I'M STUCK ON THE SIDE OF THE ROAD, BECAUSE NORMALLY IT WOULD TURN OVER AFTER A FEW TRIES BUT NOW IT WON'T TURN AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124141September 3, 2018
AIR BAGS
MY SON WAS DRIVING IN HEAVY RAIN WHEN THE VEHICLE HYDROPLANED IN WHICH THE VEHICLE CRASHED AND HIT THE GUARD RAIL. DURING THE INVESTIGATION THE IT WAS ASKED IF THE THE AIR BAGS DEPLOYED. THE AIR BAGS DID NOT DEPLOY DURING THE ACCIDENT. THIS WAS A VERY SERIOUS FRONTAL IMPACT WITH MINOR INJURIES. *TT *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11124177September 3, 2018
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING MY CAR THROUGH TOWN(35MPH) WHEN IT JUST SHUT OFF. I DIDN'T HAVE POWER STEERING OR BRAKES. NO ALERT LIGHTS COME ON. I MANAGED TO PULL INTO A GAS STATION, PUT IT IN PARK THEN IT RESTARTED AFTER I PUSHED THE BUTTON. I DID CHAT WITH CHRYSLER AND THEY SAID NO RECALLS OR ISSUES SHOWED UP FOR MY CAR. AFTER GOOGLING MY EXPERIENCE, I FOUND NUMEROUS OTHER COMPLAINTS FROM PEOPLE HAVING THE SAME PROBLEM. IF I HAD BEEN GOING FASTER ON THE HIGHWAY OR EVEN ON OUR CURVY BACKROADS I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED! I DRIVE MY CHILDREN IN THIS CAR AND I'M SCARED TO DEATH TO GET BACK IN IT. I'M STILL PAYING ON NB THIS CAR AND IT'S A DEATHTRAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123922September 1, 2018
ELECTRICAL SYSTEM
I HAVE HAD NOTHING BUT PROBLEMS SINCE DAY ONE OF BUYING THIS CAR. INTERMITTENTLY LAGS OR DOES NOT START FOR LONG PERIODS OF TIME. RADIO GOES IN AND OUT LIGHTS COME ON AND OFF WHILE DRIVING. SOMETIME THE BRAKE LIGHTS WORK SOMETIMES THEY DONT NO ONE KNOWS WHY. GOT STUCK IN A PARKING GARAGE FOR NINE HOURS ONE DAY BECAUSE THE CAR LOST ALL POWER COULD NOT PUT IT INTO NEUTRAL AND I COULD NOT FIND A TOW TRUCK SMALL ENOUGH TO TOW ME OUT. THEN 9 HOURS LATER IT STARTED. NOW I SMELL BURNING UNDER THE DASH AND MY AC ONLY WORKS ON THE PASSENGER SIDE WHILE THE DRIVER SIDE BLOWS OUT HOT. THERE IS DEFINITELY SOMETHING WRONG WITH THE WIRING OF THIS CAR. THIS CAR HAS BEEN TO THE DEALERSHIP OVER 20 TIME UNDER WARRANTY FOR ALMOST ALL THE SAME PROBLEM WITH JO RESOLVE. THEY CANT RECREATION THE PROBLEMS SO I PAY DEDUCTABLES AND RENTAL CAR FEES TO GET BACK THE SAME BROKEN CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123982September 1, 2018
SERVICE BRAKES
SOME DAYS MY BRAKE PEDAL FEELS MORE FIRM AND WILL STOP ON A DIME THAN OTHERS TIMES IT FEELS SPONGY OR SOFT AND GOES TO THE FLOOR IT DOES STOP THE VEHICLE BUT WHEN IT'S SPONGY IT TAKES LONGER ALMOST AS IF I'M DRIVING A FREIGHT TRAIN AT 60 MILES AN HOUR HIGHWAY IN OR IN TOWN DRIVING AS OF TODAY I DON'T HAVE ANY OTHER COMPLAINTS OTHER THAN THE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123888August 31, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I BOUGHT A 2009 DODGE JOURNEY IN APRIL OF 2017. A WEEK AFTER HAVING IT THE PROBLEMS STARTED. FIRST IT WAS A BACKING PLATE...NO BIG DEAL...THEN IT WAS THE TRANSFER CASE...THEN MY SPEEDOMETER QUIT WORKING AND A FEW LIGHTS ON THE DASH BOARD. I WAS THANKFUL THAT THEY TRIED FIXING IT OVER SEVERAL MONTHS. THEN THEY SAID WE WILL GIVE YOU 6,000 FOR IT....WHEN I PAID A LITTLE OVER 10,000 FOR IT...NO WAY! THEN SEPTEMBER CAME AROUND FOR INSPECTION AND I TOLD THEM IT SOUNDS LOUD COULD YOU TAKE A LOOK AT THE EXHAUST. WELL THEY PASSED THE INSPECTION....I TOOK IT BACK A WEEK LATER AND SAID IT STILL SOUNDS LOUD...WELL YOU NEED A WHOLE NEW EXHAUST! WHY DID YOU PASS IT KNOWING IT NEEDED THIS? I WAS TOLD WELL AT LEAST YOU CAN STILL DRIVE IT. HERE I AM A YEAR LATER FOR ANOTHER INSPECTION AND IT WON'T PASS NOW BECAUSE OF THE EXHAUST...I ASKED ABOUT THE SPEEDOMETER AND THEIR RESPONSE WAS WE WILL LET THAT SLIDE BECAUSE IT'S BEEN A ONGOING PROBLEM SINCE YOU BOUGHT IT. SO IS IT OK FOR THEM TO BE DOING THIS TO ME? NO SPEEDOMETER...MILES ON IT ARE DEFINITELY NOT RIGHT BECAUSE THEY DON'T MOVE...I HAVE 3 CHILDREN I DRIVE AROUND IN THIS CAR...I HAVE TO DRIVE MY SON TO PITTSBURGH CHILDREN'S HOSPITAL EVERY SO OFTEN. AM I IN THE WRONG OR ARE THEY? I WAS NEVER ASKING FOR ANY MONEY BACK OR A BRAND NEW CAR...I WAS ONLY ASKING FOR THEM TO MAKE IT RIGHT WITH US AND THEY THINK THEY HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123543August 30, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO YAKIMA CHRYSLER/JEEP/DODGE/RAM (2300 GOODMAN ROAD, UNION GAP, WA 98903) WHERE THEY DETERMINED THAT THE CRUISE CONTROL FAILED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE INCORRECT CODE WAS ENTERED WHEN THE VEHICLE'S COMPUTER WAS REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 11,063.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123357August 29, 2018
STEERING
MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122997August 28, 2018
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123111August 28, 2018
SEAT BELTS
THE CAR WAS STATIONARY WHEN I HAD MT 8 YEAR OLD STEP DAUGHTER TO SEAT ON THE 3RD ROW OF THE CAR AND SHE WAS PUTTING THE SEAT BELT ON THE LEFT SIDEOF THE CAR AND SHE WAS NOT ABLE TO SINCE THE BUCKLE CAME OFF. I TOLD HER TO MOVE TO THE OTHER SIDE AND SAME THING HAPPEN. THE BUCKLE PART ON BOTH SIDES CAME OFF. THIS IS A BIG SAFETY ISSUE FOR ME SINCE I OLWAYS USE THE 3RD ROW IN MY CAR AND NOW I CAN'T SINCE WE CAN'T USE THE SEAT BELLTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122760August 27, 2018
SEATS, UNKNOWN OR OTHER
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11122112August 24, 2018
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN WAS SOUNDING WITHOUT BEING PRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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