Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11440403November 14, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
Since I purchased my 2017 Dodge Caravan, a piece of the door panel came off while driving down the road. The rear air cuts in and out. The horn cuts in and out. The driver side sliding door will stick shut and not open and when it does open it makes a loud buzzing sound every time the door opens or locks. Now at 110,000 miles, the car not starting, then starting but acting like its about to die. Battery and alternator both tested good and we are being told it is probably a faulty computer system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440026November 10, 2021
SEATS
Inadvertent deployment of front passenger automatic headrest restraint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440070November 10, 2021
STRUCTURE:BODY
The left side sliding door will not open at all. Tried to unlock manually will not open have to use other side for kids to get out of van. I did some online research saying the the lock actuator on sliding door seized. To me this is major safety hazard. If anything should be able to open manually but cannot even with key fob will not open. Theo locking switch does not move at all stuck in middle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439693November 8, 2021
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door would not unlock or open. The door lever was inoperable. The dealer was made aware of the failure and the contact was on his way to have the vehicle diagnosed. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact to take the vehicle to a dealer for diagnosis. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439797November 8, 2021
ELECTRICAL SYSTEM
Side slider door lock actuator on passenger side makes lots of noise and the lock actuator on left side without notice has stopped working also at same time. This lock mechanism issue prevents the slider door locks or handles from working inside and outside the vehicle. Remote does not work for these doors either, but still work for front doors and hatch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439811November 8, 2021
STRUCTURE:BODY
- Left side sliding door will not unlock to open; * safety concern of rear passengers being trapped if right side slider is hit in an accident - Right side sliding door will not lock; * Safety concern for burglary or car-jacking - I will put the Grand Caravan in Bettenhausen Chrysler/Dodge/Jeep (Orland Park, IL) for repairs on Nov 11, 2021! - Stellantis/Chrysler should reimburse me for these repairs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439512November 5, 2021
STRUCTURE:BODY
The doors make an extremely startling noise everytime we exit the car or open the door
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439146November 3, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
Vehicle's rear sliding doors intermittently jam locked, one, or the other, or both. The respective sliding locks will not budge, not by remote, not from the button on the driver's door, and especially, not even manually, from the sliding lock on the doors themselves. Sometimes a buzzing sound is heard from one or the other of the the locks when commanding to lock electrically, including when the car starts moving at over 20 mph or so, and all doors lock automatically. I understand that electrical commands ("power" this and that) may stop working at some time in the life of a car, but at least they can be so engineered that in case of the door locks not to jam the lock in the locked position! I understand there are a few hundred complaints about these locks, all jamming, all in the locked position, on all vans w/sliding doors built by Chrysler. What would it take for the Chrysler-Fiat, or whatever they're called now, to fix the problem and issue a recall?? A fire? Injuries? Worse, God forbid? Can you imagine when the injured party lawyers find out there have been hundreds of similar complaints and no recall? ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439148November 3, 2021
STRUCTURE:BODY
Our drivers side back sliding door lock mares a loud buzzing sound but doesn’t lock. This is a huge safety issue as my 3year child sits by that door and could potentially open the door. There has been no warning signs. Our van is only 4 years old it should be having expensive issues like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438834November 1, 2021
ELECTRICAL SYSTEM
Passenger power sliding door made buzzing sound when unlocking and the next day was stuck in the lock position. The door cannot be opened from the inside or outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438896November 1, 2021
UNKNOWN OR OTHER
Both back sliding door locks are inoperable. The passenger side made a buzzing noise for a while and now won't lock at all and the drive side will not unlock even, manually flipping the switch does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438905November 1, 2021
ELECTRICAL SYSTEM, ENGINE
within in the past month the following issues took place: 1. vehicle would not start (battery is less than 1 year old) vehicle was jumped 2. while backing out of the drive way, midway into the street, the car shut off completely and would not start. Engine was running fine, wasn't a "stall". All electrical components shut off. While attempting to put car in neutral to push, the vehicle than started. 3. The day prior to this, my wife reported that while driving on the highway the dashboard lights completely shut off, they then started flashing on and off while driving. 4. This same issue happened on 10/30/21 The car has not yet been taken in for service for this problem. After the incident listed in #4 the battery warning light remained on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438482October 28, 2021
STRUCTURE:BODY, SEATS
The Driver side sliding door does not open, and the passenger side sliding door does not lock. Both pose a danger in the event of an emergency or can cause an emergency when a passenger opens door in moving vehicle. The stow and go seats in second row do not always latch and can begin closing when a passenger is sitting on the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438527October 28, 2021
POWER TRAIN
Driving home on the highway. Van began making a loud whirring sound when accelerating. Noise had gotten louder over a few days. Took van in to be checked. Service tech said transmission pump is failing and the part has a safety recall. NHTSA Campaign ID Number 16V461000. Chrysler's number for this recall is S44. Called Chrysler customer service and was told the vin for our vehicle was not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438548October 28, 2021
UNKNOWN OR OTHER
The rear passenger driver side door of my 2017 Dodge Grand Caravan is stuck in the "locked" position. It will not open automatically when I press any of the buttons and I cannot manually open because it is stuck in the locked position. I called my Dodge dealer today, October 28th, and they said they would have to diagnose the problem and the earliest diagnostic appointment they have is December 7th! I told them it is a safety issue and I have kids that sit in the back and need to be able to get out in case of an emergency, so is there any way they can just get it "unstuck" so I can manually do it. I don't care if they can't get it to work automatically, but physically so we can open and close it. He said "no"! It sounds like an "actuator problem", but without diagnosing, there is nothing they can really do. So now I am stuck with what I consider a very unsafe vehicle and they're not too concerned about it. Is there anything you can do to help me with this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438325October 27, 2021
POWER TRAIN
While coming out of a curve I stepped on the throttle but the car didn’t respond. It acted like the transmission had failed. I then swerved to the shoulder so we wouldn’t be rear ended but a semi which was following us. I put the vehicle in park and turned it off. When I restarted the vehicle it wouldn’t come out of 1st gear. I have since had the vehicle inspected and was told the tans axle pump was bad which is a known recall for the previous 2 years. But can’t find out if the 2017 is part of the recall. The vehicle on has 88,000 miles on it so the transmission shouldn’t have any issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438371October 27, 2021
ELECTRICAL SYSTEM
Driver side middle sliding door will not open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438178October 26, 2021
ELECTRICAL SYSTEM
Lock actuator failure on driver side rear sliding door. This is a concern for a two year old vehicle and poses a safety risk for passenger/child egress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438192October 26, 2021
STRUCTURE:BODY
Purchase vehicle in April 2021. Discovered after 3 days that left sliding door did not lock when the rest of the vehicle was locked. When the door was opened with the car locked the alarm sounded. Returned to dealer who replaced the door actuator. The repair has lasted 6 months and has now presented itself again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438201October 26, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Beginning about the time my regular warranty expired, about 40,000 miles, my rear sliding car door on the drivers side began making a loud buzzing sound when hitting the lock door button. It makes this sound every time the car door is locked. A month or so after it began making that noise, the door became stuck and would not open. It did not matter if the door was unlocked or not the door could not be opened at all. Then all of a sudden out of nowhere, the door became unstuck. A few weeks after that it became stuck again. This makes no sense, as I haven't done anything to warrant this issue. The right side sliding door also will not lock when the lock button is pressed. I have to manually open the door to lock or unlock the back sliding door on the right side. This is so frustrating. This issue is no longer "covered" by the warranty and it is incredibly annoying, not to mention expensive to have fixed. I bought this car new! It would seem to me the door being stuck and not being able to open is a major safety hazard. This should be a recall and customers should not have to pay 1,000$ or more to have this fixed. I cannot afford to have this fixed at this time so I am just having to live with it. I pray that if we are ever in a car accident that my children and I will be able to open the door and exit the vehicle safely and not be trapped inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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