Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11459783April 5, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459508April 4, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while her husband was driving at an unknown speed, the vehicle stalled without warning. The contact's husband managed to pull off to the side of the road and had the vehicle towed to an independent mechanic. The vehicle was then towed to a dealer where the vehicle was diagnosed with transmission failure. Upon investigation, the contact discovered NHTSA Campaign Number: 16V461000 (Power Train) which she linked to the failure. The manufacturer was notified of the failure and a case was filed. The contact was then referred to NHTSA for additional assistance. The vehicle was not repaired. The failure mileage was approximately 105,000. The consumer stated the vehicle was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459444April 3, 2022
UNKNOWN OR OTHER
Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459242April 1, 2022
UNKNOWN OR OTHER
My 2018 dodge grand caravan drivers side rear sliding door stopped opening 2 weeks ago without warning. It is stuck in a locked position and cannot be unlocked by overhead button, manually, interior door button, key fob or outside handle. This is a huge safety issue in case of emergency where my children would not be able to get out of the car. Upon investigation, this is a known, huge problem with these vans. This is a very expensive and unsafe problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459258April 1, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2012 Dodge Grand Caravan. The contact stated that she turned off the vehicle and left the ignition key in the ignition switch; however, the radio light and unknown instrument panel lights remained illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459290April 1, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Rubber fuel line in main engine bay is leaking fuel and cracked I have seen others that have burned down for this issue. Dodge fiat Chrysler needs to be aware that all 1996 to 2000 dodge caravans and Chrysler town and country’s could burn down if this fuel issue isn’t fixed I have already had to pay out of pocket to fix one vehicle I’m not doing it again.. my phone number if anyone at you’re agency would like to call me my cell is [XXX] thanks PLEASE HELP!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459096March 31, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while at stop sign the vehicle lunged forward without warning. The vehicle was driven to the dealer to be diagnosed; however, the mechanic was unable to duplicate the failure. The vehicle was taken a second time to the dealer to be diagnosed and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacture was notified. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458937March 30, 2022
STRUCTURE:BODY
Driver side sliding door does not latch under normal use. It will constantly cycle through opening and closing to no end. This will happen when driving which is a major safety issue. I found the following workaround (which is an unreasonable daily activity for a family): 1. Park Car 2. Turn on Child Lock 3. Put Key in Accessory 4. With Drivers Window Down, and all doors closed except the Drivers Sliding door, press lock button on the door panel. 5. Close Drivers Side Sliding Door 6. NEVER let people in/out the defective door or will have to repeat the above steps. I received a letter from Fiat Chrysler identifying issues with the Power Lock Actuator, however it does not address the Door Latch. In my case the Passenger Door Power Lock Actuator was defective and replaced under a new extended warranty, but not the Latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459031March 30, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When driving the vehicle at random times the vehicle will shut off without warning. This becomes very unsafe as you lose all power to everything. Steering, breaks, etc. Took the vehicle to a dealership to have this issue fixed. Parts and labor cost 1500 dollars and did not solve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458791March 29, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY, ENGINE
This vehicle was reported as parked and unoccupied when a fire started in the engine compartment
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11458909March 29, 2022
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
transmission went totally out, sliding door makes loud buzzing noise when unlocking and locking air bag light on dash wont go off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458564March 28, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driver side sliding door will not open. Is locked and can not use this door to enter or exit the van. We bought this 2018 Dodge Grand Caravan about 2 years ago only had this car for 2 years doors been stuck for 1 year I would say. It just stopped working one day!!! We have 2 disabled children and if something happens our children can not get out . There have been alot of complaints on this!! Why hasn’t anything been done?? . My one child is not able to understand if he needs to get out another way. My other child climbs in from the back hatch back . or over the front seat to the back! Come on enough fix my door. I should not have to put out thousands of dollars to fix something that has been a known problem. Shame on dodge For not fixing a problem where they put lives in danger!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458620March 28, 2022
UNKNOWN OR OTHER
I have my 2nd dodge grand caravan that I have trouble with the automatic doors keep opening and shutting over and over even with something like a body in the way. I had a 2016 that I had the same problems with and had it in over and over the dealerships kept telling me they could not duplicate the problem I finally traded it in for this one and have battled the same problems with this one. I have a damaged nerve in my dominant right arm and the doors will open and shut over and over the only way to stop them is to jerk on the door handle hard this causes me agony for weeks . I am on a permanent 15 # lifting pushing pulling restriction with this arm and I have to jerk pretty hard to get it to stop as I said the pain is severe then for weeks. It doesn't do it real frequently but when it does it is a problem. One time with this van the door shut on me and bruised my arm another time I put a big container of laundry detergent in the door thinking it would stop when hitting something that hard well I had to pull the soap out as It was hitting against it so hard I was afraid the detergent bottle would break.. I have a Dodge executive on my case and he keeps telling me he will call me back and does not. I have had both vehicles in to 3 different dealerships multiple times and told the same thing we can not duplicate the problem. Recently my Aunt is in a wheelchair and she has a caregiver that women was in the passenger side back door laying over the seat to put my aunts stuff in the van. Thankfully I had the other back door open and was standing there watching her. The door will pop real loud then start opening and closing I yelled for her to get out and she jumped out fast enough not to get injured buy she was laying over the seat that door would have hit her at the waist and could have really injured her had I not been standing there. The door opened and shut Over and over until I told her to jerk the handle to stop it and she did do then you have to jerk the handle again. Consumer would like to add that manufacturer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458645March 28, 2022
ELECTRICAL SYSTEM, ENGINE
Engine has shut off while driving, van 2010 dodge purchased used from dealership @ 98,000 miles less then a yr ago. While driving dinging noise can be heard all gages go crazy and all lights come on from dashboard. This has occurred many times, my biggest fear is causing an accident while my children are with me. Van was taken in for service at local dealership, after a week I was told that there was no issue with the van. The frustrating part is this problem is not constant, and I can go weeks without any problems. Two days after pick from dealership problems started up again. Maybe a second trip to the dealership will give me some answers. I shouldn't be afraid to drive my van, but every time I get behind the wheel that is what if feel. This single mom can't afford to replace the van
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458404March 26, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458463March 26, 2022
UNKNOWN OR OTHER
Sliding passenger lock makes a loud buzzing noise when the door is locked. The door seems sluggish and not comfortable with operation. Door locks how ever buzzes when locked by switch and auto locking when operated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458232March 24, 2022
UNKNOWN OR OTHER
Every time upon exiting the vehicle there is a loud, annoying buzzing sound that happens. We use the vehicle for deliveries and the noise is driving all of our employees crazy, it's extremely agitating. We looked online and found that it is the door lock actuator that seems to be the problem, but the price to fix it is around $650. We may have decided against buying the vehicle if we knew that this was an issue and was so expensive to fix, it's slowly driving us all crazy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458057March 23, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Dodge Caravan. The contact stated while getting into the vehicle, the passenger’s side sliding door would not open. The door was unable to unlock completely. There was no warning light illuminated. The vehicle was not taken to the dealer or diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457604March 21, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The driver side sliding door is stuck in the locked position and the passenger side sliding door is stuck in the unlocked position. The driver side door cannot be opened at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457642March 21, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic who diagnosed it with transmission pump failure. The mechanic informed the contact that the transmission pump needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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