Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#862628May 26, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
NHTSA RECALL 99V216000 AND MANUFACTURER'S RECALL 845. NO PARTS WERE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723187May 25, 2000
AIR BAGS, POWER TRAIN, VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, VEHICLE SPEED CONTROL
COOLANT GAUGE, TACH,AND SPEEDOMETER ALL FLATLINE AT SAME TIME AND RETURN INTERMITTENTLY, AIR BAG WARNING LIGHT STAYS ON AND HORN AND CRUISE CONTROL STOPPED WORKING AT SAME TIME. DRIVERS SIDE SLIDING DOOR LOCK WORKS WHEN IT WANTS TO. WINDSHIELD WIPERS WORK WHEN THEY WANT TO WHEN IT IS COLD OUTSIDE. NO FUEL LEAKS UNTIL RECALL REPAIR MADE THEN LEAK DEVELOPED WHEN TANK FILLED ( DEALER FIXED). RADIO DOES NOT SWITCH FROM AM TO FM UNLESS BUTTON PUSHED 3 OR 4 TIMES. JUST ONE BIG ELECTRICAL LEMON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862387May 23, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ABOUT 60MPH ENGINE CUT OFF WITHOUT WARNING. MECHANIC SAID TRANSMISSION NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862297May 22, 2000
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
WHILE TRAVELING EMERGENCY SPARE TIRE STRAPS AND CLAMPS SEPARATED FROM TIRE, CAUSING TIRE TO ROLL ONTO HIGHWAY. REPLACEMENTS MADE AT HALF COST. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723067May 22, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAVE CONTACTED CHRYSLER ON SEVERAL OCCASIONS REQUESTING THEM TO STATE IN WRITING THE CAUSE OF THE FIRE. THEY WILL NOT TELL ME THE CAUSE; HOWEVER, THEY ARE REAL QUICK TO STATE THAT THEY ARE NOT RESPONSIBLE. THIS IS A NEWER VEHICLE WITH ALL ORIGINAL COMPONENTS INSTALLED DIRECTLY FROM THEIR ASSEMBLY PLANT. ALL I KNOW IS THAT WE WERE DRIVING THE VEHICLE A FIRE STATED IN THE ENGINE AND I WAS WITHOUT A VEHICLE FOR OVER TWO WEEKS. I AM GETTING NOTHING BUT THE RUN AROUND FROM THIS COMPANY. THEY ARE TRYING TO AVOID MY REQUESTS. I HAVE CONTACTED YOUR OFFICE THREE TIMES ONCE VIA PHONE AND ONCE VIA INTERNET AND HAVE YET TO HEAR ANYTHING. IT HAS NOW BEEN 30 DAYS SINCE YOUR AGENCY WAS ORIGINALLY CONTACTED. KINDLY HELP IN A TIMELY FASHION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#722994May 21, 2000
UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862165May 19, 2000
ENGINE AND ENGINE COOLING:ENGINE
ROCKER ARM WITHIN THE ENGINE BROKE, CAUSING VEHICLE TO BECOME INOPERABLE. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862180May 19, 2000
SEAT BELTS:FRONT:RETRACTOR
REAR SEAT BELT RETRACTOR DOESN'T WORK PROPERLY. IT WON'T GIVE ANY SLACK, IT GETS TIGHTER AND TIGHTER. IF CONSUMER HAD TO GET OUT IN AN EMERGENCY IT WOULD BE IMPOSSIBLE TO GET SEAT BELT UNLOOSENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862185May 19, 2000
ENGINE AND ENGINE COOLING:ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ENGINE CHECK LIGHT BEGAN TO FLASH DUE TO A STUD PULLING LOOSE FROM THE ROCKER ARM SHAFT. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552296May 18, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
THE LEFT WINDSHIELD WIPER PIVOT FAILED PRIOR TO RECALL NOTICE 99V-189 DURING A RAIN STORM RESULTING IN POOR VISIBILITY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722857May 18, 2000
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
PEDESTAL HOLDING THE ROCKER ARM BROKE CAUSING ROCKER ARM SHAFT TO BREAK, ALSO THE TRANSMISSION HAS BROKEN THIS IS STILL A NEW VEHICLE AND THESE TWO ITEMS SHOULD NOT HAVE BROKEN THE ROCKER ARM AND PEDESTAL SHOULD NOT HAVE BROKEN I FILL THIS IS A DESIGN DEFECT BECAUSE OF THE WAY IT BROKE AND COULD HAVE CAUSED SERIOUS PROBLEMS ARE DAMAGES. I ALSO WOULD LIKE FOR THIS TO BE LOOKED INTO. THE LOCAL DEALER TOLD ME THAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862115May 18, 2000
ENGINE AND ENGINE COOLING:ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ENGINE CHECK LIGHT WILL COME ON UNEXPECTEDLY. ENGINE ROCKER ARM BROKE OFF, AND DEALER HAD IT REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862062May 17, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN DRIVING AT LOW RATE OF SPEED AND UPON DEPRESSING BRAKE PEDAL TO MAKE A GRADUAL STOP, ABS SYSTEM KICKED IN, CAUSING POOR BRAKING PERFORMANCE, AND RESULTING IN EXTENDED STOPPING DISTANCE. CONSUMER HAS CONTACTED THE DEALER, DEALER HAS YET TO REPLACE PARTS. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722776May 16, 2000
SUSPENSION:FRONT, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION SHUDDERS BETWEEN 45-52 (MOST PRONOUNCED AROUND 48) AND DID SO WHEN I DROVE THE CAR OFF THE LOT NEW ON 1/14/00. WHEN I TOOK THE CAR TO THE DEALER FOR SERVICE I WAS FIRST TOLD IT WAS TIRE BALANCE AND THAT THEY FIXED IT. IT DIDN'T AND I BROUGHT IT BACK. THE SERVICE MAN SAID IT SOUNDED LIKE THE TORQUE CONVERTER. IT WAS COMPUTER TESTED OK AND THEIR MECHANIC ADDED SOME LIQUID TO THE TRANSMISSION. I'VE DRIVEN IT TO FL AND BACK TO TN AND THE PROBLEM STILL EXISTS. THE OTHER COMPLAINT/DEFECT CONCERNS RUSTED FRONT END COMPONENTS. UPPER AND LOWER CONTROL ARMS LEFT & RIGHT, TORSION BAR AND OTHER PARTS IN THAT AREA ARE VERY RUSTY. I NOTICE IT WHEN I CHANGED OIL. I WENT TO ANOTHER DEALER AND LOOKED UNDER THOSE VANS AND FOUND THOSE PARTS ALSO RUSTY ALSO ON NEW VANS. IT SEEMS THERE IS NO COATING OR ANODIZING ON THESE PARTS AND THEY ARE RUSTING VERY RAPIDLY. I ALSO NOTICED RUST ON THE MAIN CRANK PULLEY OF THIS NEW CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722748May 16, 2000
SUSPENSION:REAR:SHOCK ABSORBER
FIRST INCIDENT OF REAR SHOCKS GOING BAD WAS ONLY AT 1000 MILES, LESS THAN ONE MONTH FROM DELIVERY OF VAN TO US. SINCE THAT TIME, WE HAVE HAD FIVE FAILURES OF THE REAR (MOSTLY RIGHT) SHOCKS. CURRENTLY WE ARE SCHEDULED TO HAVE A SIXTH REPLACEMENT OF REAR RIGHT SHOCK ON 06/22/00. NOT ONLY DOES THIS RIGHT SHOCK PROBLEM SEEM HABITUAL, THE DEALER INSISTS THAT THIS IS NOT A "LEMOM" PROBLEM AND NOT A HABITUAL ONE. SIX TIMES TO HAVE A SHOCK REPLACEMENT WITH ONLY 43,700 MILES ON A CAR? WE FIND THIS HARD TO BELIEVE AND DO NOT KNOW WHERE TO GO TO GET THE HELP WE NEED TO EITHER GET THE SHOCKS FIXED ONCE AND FOR ALL OR FOR A COMPLETE INVESTIGATION INTO OUR CAR TO SEE IF THE FRAME OF THE CAR WAS BUILT CROOKED. THAT IS OUR GUT FEEL AS WE HAVE HAD CONSISTENT PROBLEMS WITH THE RIGHT SIDE OF THE VAN. NOT ONLY THE RIGHT SHOCKS BUT ALSO THE RIGHT SIDE PASSENGER DOOR HAS NEEDED ALIGNMENT FOUR TIMES AND WE HAVE HAD TWO LEAKS ON THE RIGHT SIDE FRONT ROOF. HELP US AS WE ARE FEELING VERY STUCK IN WHAT WE CAN DO TO GET THIS VEHICLE FIXED PROPERLY OR TAKE STEPS TO GET DODGE TO STAND UP TO THIER "FIVE STAR" PERFORMANCE AND HELP US GET THIS VAN FIXED! WE HAVE NOTHING GOOD TO SAY ABOUT DODGE BECAUSE OF THIS HABITUAL PROBLEM WITH THE RIGHT SIDE OF THIS VEHICLE. WHEN WE PURCHASED THIS VAN ALMOST FIVE YEARS AGO, WE EXPECTED QUALITY AND NOT TO HAVE TO TAKE IT INTO THE REPAIR SHOP EVERY SIX MONTHS FOR SHOCK REPAIRS, ETC. OUR INVESTMENT IN THIS CAR WAS TO BE A CAR THAT WOULD PROVIDE TRANSPORTATION TO OUR FAMILY FOR AT LEASE TEN YEARS. WE CAN NOT AFFORD TO CHANGE VEHICLES EVERY FIVE YEARS! HELP US!! THERE IS SOMETHING INHERIANTLY WRONG WITH THIS VEHICLE TO REQUIRE SIX SHOCK REPLACEMENTS IN LESS THAN FIVE YEARS AND WE WANT TO KNOW WHY!! THANK YOU FOR YOUR HELP AND ASSISTANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722689May 15, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CHRYSLER AND THE DEALERSHIP ARE UNABLE TO TELL ME WHAT STARTED THE ENGINE FIRE ONLY THAT THEY HAVE NOT SEEN THIS TYPE OF FIRE BEFORE. THEY ARE QUICKLY TO STATE THAT THEY DO NOT FEEL THAT IT IS DUE TO A MANUFACTURING OR ASSEMBLY ERROR. HOW CAN THAT STATEMENT BE MADE WHEN THEY ARE UNABLE TO STATE WHAT CAUSED THE FIRE? THEY WILL NOT COMMENT ON A DEFECTIVE PART. I HAVE ALL DEFECTIVE (BURNT) PARTS IN MY POSSESSION. HOW DO I KNOW THAT MY VEHICLE IS SAFE TO DRIVE WHEN THEY CAN'T TELL ME IF THEY FIXED THE PART THAT STARTED THE FIRE BECAUSE THEY DON'T KNOW. IN A LETTER DATED 5/2/200 FROM THIER COMPANY THEY APPOLOGIZED OVER THE FIRE BUT HAVE WASHED THEIR HANDS OF THE INCIDENT WITHOUT BEING HELD ACCOUNTABLE AS TO HOW THIS HAPPENED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#552249May 15, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE WINDSHIELD WIPERS COME ON BY THEMSELVES INTEMITTENTLY WHILE THE CONSUMER IS DRIVING, CONSUMER HAS REPLACED THE SWITCH TWICE BUT WIPERS STILL COME ON. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722600May 12, 2000
AIR BAGS:FRONTAL, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
DRIVERS AIR BAG, HORN AND SPEED CONTROL SHORTED OUT AND INOPERABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722601May 12, 2000
CHILD SEAT:HARNESS BUCKLE:INFANT
CHILD TRAPPED IN SEAT UNABLE TO RELEASE CHILD RESTRAINT. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#722610May 12, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONING SYSTEM IS A REAL PROBLEM. I HAVE HAD SEVEN FAILURES. ONE OF THE COMPRESSOR FAILURES RESULTED IN A THE COMPRESSOR LOCKING UP AND MAKING THE CAR INOPERABLE IN TRAFFIC AND HEATED TO THE POINT OF BURNING INTERNAL PARTS. THIS CAR IS MADE TO CARRY CHILDREN AND HAS NO ADEQUATE VENTILATION SINCE REAR WINDOWS ONLY CRACK OPEN. WHEN AIR CONDITIONING FAILS IN THIS TYPE OF VEHICLE, IT PRESENTS A REAL PROBLEM WITH SMALL CHILDREN RIDING IN HIGH HEAT AS WE HAD TO WHEN TRAVELING IN SUMMER. THIS IS MORE THAN A DRIVER COMFORT- EXPENSIVE REPETATIVE REPAIR ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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