Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#757303January 24, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
OWNER REPORTED RAW FUEL ODOR AFTER FILLING FUEL TANK. PREVIOUS TSB #845 RECALL (O-RING) WAS PERFORMED 04/21/2000 AND VERIFIED OK. SERVICE AGENT REPORTS VENT ASSEMBLY ON GAS TANK DEFECTIVE AND LEAKING. FIX INVOLVED COMPLETE REPLACEMENT OF GAS TANK WITH NEW MODEL, AS PRESENT VENT ASSEMBLY IS NO LONGER MANUFACTURED NOR COMPATIBLE WITH ORIGINAL TANK. DODGE POST WARRANTY PARTICIPATED FOR 50% OF MATL COST OF TANK ONLY. DISSATISFIED OWNER MADE TO INCUR $302 MATL/$100 LABOR + TAX TO INCUR FIX. OWNER REQUESTED DEFECTIVE PART; DODGE SERVICE AGENT REFUSED CITING NOT APPLICABLE TO EXTENDED POST WARRANTY OFFER AND NEED FOR SERVICE REP TO ACCOUNT FOR SAME. WOULD ONLY RELEASE PART IF OWNER FULLY PAID FOR FIX. (SOUNDED LIKE A RUSE.) OWNER WAS FORCED TO ACCEPT OFFER IN LIGHT OF SAFETY CONCERNS. SUGGEST INVESTIGATION OF DEFECTIVE PART, AS CURRENTLY HELD BY SERVICE AGENT AND WHY ORIGINAL PART IS NO LONGER AVAILABLE TO ACCOMMODATE REPAIR MAKING THE FIX TO MANUFACTURER'S NEW DESIGNS(DESIRES)? OWNER HAS EXPRESSED HIS TOTAL DISSATISFACTION TO SERVICE AGENT WITH NO RESULTS, SHORT OF SUGGESTED WITHDRAWAL OF OFFER. SERVICE MANAGER SUGGESTED IF OWNER DID NOT WISH TO PARTICIPATE IN THE "FIX" HE WOULD SUGGEST THAT THE OWNER NOT COMPLETELY FILL UP THE GAS TANK. OWNER NOTES AN EXTREMELY CLOSE PROXIMITIY OF THE DEFECTIVE ORIGINAL (AND REPLACED) PLASTIC VENT ASSEMBLY TO REAR MUFFLER ASSEMBLY. THE REPLACEMENT TANK IS ALSO PLASTIC. THE ORIGINAL GAS TANK WAS REPORTED TO BE "GOOD" AT TIME OF RECALL, AND AT TIME OF REPLACEMENT. SERVICE MANAGER ALLUDED TO FREE REPLACEMENT OF TANKS SHOWN TO BUCKLE OR BOW AT TIME OF RECALL #845. SIMILAR OFFER WAS NOT EXTENDED AT PRESENT TIME OF REPLACEMENT OF GAS TANK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002722January 23, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
LEFT FRONT DOOR HINGE RUSTED AND DOOR FELL OFF. CONTACTED DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757226January 23, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION HAS BEEN REPAIRED TWICE. THE FIRST INCIDENT WAS AT 32,716 MILES. THE SYMPTOMS AT THIS TIME WAS A TRANSMISSION SLIPPAGE WHEN AT IDLE (AND A GRINDING NOISE) AND A HESITATION TO GO INTO REVERSE. THE TRANSMISSION WAS REBUILT AT THE DEALERSHIP (SEALS REPLACE). AFTER DRIVING APPROXIMATELY 200 MILES CONTINUOUSLY THE TRANSMISSION SUDDENLY FAILED WITH NO PRIOR WARNING WHILE DRIVING 65 MPH. WE WERE BARELY ABLE TO PULL OFF THE HIGHWAY IN HEAVY TRAFFIC. THE TRANSMISSION HAS BEEN REPLACED WITH A NEW ONE. HOW CAN A VEHICLE GO THROUGH 2 TRANSMISSIONS IN 33,000 MILES? I HAD MY FAMILY (INCLUDING 2 CHILDREN UNDER AGE 2) IN THE CAR DURING THIS. WE WENT FROM 65 MPH IN HEAVY TRAFFIC IN THE MIDDLE LANE TO 20 MPH IN LESS THAN A 30 SECONDS WITH THE RPM'S REDLINED. WE WERE LUCKY NOT TO HAVE BEEN IN AN ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757228January 23, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED FOR THE SECOND TIME, MANUFACTURER STATES OUT OF WARRANTY THIS TIME. EXTREMELY RUDE CUSTOMER SERVICE REP AT CHRYSLER HOTLINE STATED CAR IS OLD AND NO ONE IN THE CHYRSLER CORPORATION CAN DO ANYTHING ABOUT IT. HISTORY OF THIS TRANSMISSION IS POOR AND MANUFACTURER DEFECTS ARE CLEARLY THE CAUSE.PLEASE HELP MAKE CHRYSLER UNDERSTAND ITS RESPONSIBILITY FOR THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002537January 22, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:COOLING SYSTEM
VEHICLE IS EXPERIENCING A "HARD BRAKE PEDAL CONDITION" WHERE EXCESSIVE FORCE HAS TO BE APPLIED TO BRAKE PEDAL IN ORDER TO ACTIVATE BRAKE SYSTEM. ALSO, ABS LIGHT ON THE INSTRUMENT PANEL IS ILLUMINATED. DEALERSHIP HAS EXAMINED VEHICLE BUT COULD NOT REPRODUCE THE PROBLEM. NOTE: VEHICLE WAS SERVICED FOR RECALL CAMPAIGN 96V099000 IN 1996.*AK ALSO SERPENTINE BELT, AND THERMOSTAT WAS REPLACED.*SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002538January 22, 2002
AIR BAGS, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
AIR BAG LIGHT ILLUMINATED, THE HORN FAILS TO FUNCTION, AND THE CRUISE CONTROL SYSTEM IS INOPERABLE. DEALERSHIP HAS NOT EXAMINED VEHICLE TO DETERMINE CAUSE OF THE PROBLEM. *AK POSSIBLE CLOCKSPRING FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002620January 22, 2002
AIR BAGS
HORN COMMUNICATION WORKS INTERMITTENTLY COMES ON AND OFF. AIRBAG LIGHT COMES ON DASHBOARD, AND THERE IS NO CRUISE CONTROL. DEALERSHIP IS AWARE OF PROBLEM.*AKTHE FAILED PART IS THE CLOCK SPRING. THERE IS A RECALL ISSUED CONCERNING THIS PART. THE ONTARIO SERVICE DEPARTMENT IS NOT AWARE OF ANY RECALLS ISSUED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757100January 20, 2002
AIR BAGS
AIRBAG LIGHT ON AND OFF WITH MOVEMENT OF STEERING WHEEL OR BUMPS IN ROAD. DEALER REPLACED CLOCKSPRING. 200 MILES LATER AIRBAG LIGHT IS BACK ON AND STAYS ON. TAKING TO DEALER TOMORROW TO BE LOOKED AT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757065January 19, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
WHEN I TOOK THE CAR IN FOR ROUTINE MAINTANENCE, IT CAME BACK WITH A RECALL FOR THE FUEL RAIL THAT CAN CAUSE A FIRE. HOWEVER, THE DEALER CLAIMED NO INORMATION YET ON THIS RECALL, SO IT IS NOT YET FIXED. AFTER RESEARCH, I DISCOVERED THAT THE RECALL DATE WAS 9/14/2000 . THIS IS 16 MONTHS AGO. THE MANUFACTURER DID NOT PROVIDE ME WITH NOTICE VIA FIRST CLASS MAIL AS REQUIRED. THIS SEEMS LIKE A LONG TIME BETWEEN RECALL AND WHEN I FOUND OUT. SHOULD NOT THIS RECALL INFORMATION AND THE FIX NEEDED ALREADY HAVE BEEN TAKEN CARE OF? HOW LONG DOES IT TAKE AFTER RECALL TO GET THE FIX TO THE DEALERS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757070January 19, 2002
VEHICLE SPEED CONTROL, AIR BAGS
FIRST, MY AIR BAG LIGHT CAME ON, THEN MY CRUISE CONTROL STOPPED WORKING. FROM WHAT I HAVE RESEARCHED. I FEEL THIS IS ALL TIED IN TO THE CLOCK SPRING WIRE ASSEMBLY IN THE STEERING COLUMN. I'M CONCERNED THAT MY DRIVER SIDE AIR BAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT AND THAT PRIOR TO THAT, MY HORN IS GOING TO STOP WORKING NEXT. IF I GET THESE ITEMS REPAIRED NOW, AND THERE IS A RECALL, WILL THE MANUFACTURER BE REQUIRED TO REIMBURSE ME? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900757January 17, 2002
AIR BAGS
INSURED HAD A HEAD ON COLLISION, INSURED WASN'T WEARING A SEAT BELT, AIR BAG DIDN'T DEPLOY. INSURED SUSTAINED INJURIES TO HIS RIBS AND HAND, CLAIM 13-7256-113. *JG
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#6900761January 17, 2002
AIR BAGS:FRONTAL
INSURED WAS IN TURNING LANE TO MAKE A LEFT TURN AND TURNED IN FRONT OF AN ONCOMING VAN. AIR BAG DID NOT DEPLOY. SHOP STATES THAT SPECIFIC CRUNCH/CRIMPING IN AREA, SENSOR SHOULD HAVE GONE OFF, THERE WERE TWO INJURIES IN ACCIDENT, CLAIM 59-V722-082. *JG
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#6900763January 17, 2002
AIR BAGS:FRONTAL
VEHICLE 1 WAS TRAVELING, CROSSING THE INTERSECTION AT A GREEN LIGHT WHEN VEHICLE 2 MADE A LEFT TURN IN FRONT OF VEHICLE 1. AIR BAGS DID NOT DEPLOY FROM FRONTAL COLLISION, CLAIM 18-0612-628. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900957January 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STARTED THE VEHICLE AND THE ENGINE CAUGHT ON FIRE, CLAIM 33-0270-578. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#6900968January 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, CONSUMER NOTICED SMOKE COMING FROM UNDER THE HOOD, CONSUMER PARKED THE VEHICLE AND CALLED THE FIRE DEPARTMENT WHO PUT OUT THE FIRE, CLAIM 35-W772-194. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#6900974January 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING, CONSUMER SMELLED GASOLINE, HE PULLED OVER AND HEARD A FUNNY NOISE, THEN SMOKE CAME OUT OF THE HOOD, CLAIM 35-W757-894. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#6900975January 17, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
WHILE DRIVING, VEHICLE STALLED, CONSUMER GOT OUT OF THE VEHICLE TO FIND IT ON FIRE, FIRE SEEMED TO COME FROM THE UNDERSIDE AND NOT THE ENGINE AREA, DUE TO THE FUEL LINE RUBBING AGAINST THE RIGHT FRAME RAIL, THIS CAUSED A HOLE IN THE FUEL LINE, THUS CAUSING THE FIRE, CLAIM 16-N141-453. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#6900976January 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMERS DAUGHTER INFORMED HER THAT VEHICLE WAS SMOKING, CONSUMER WALKED OUT TO SEE VEHICLE SMOKING AND IN FLAMES, PRIOR TO THE FIRE THE CONSUMER HAD COMPLAINED THAT VEHICLE IDLED FAST AND DEALER COULD NOT FIND CAUSE, CLAIM 52-2509-400. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#6900977January 17, 2002
ELECTRICAL SYSTEM:WIRING
CONSUMER PARKED VEHICLE IN PARKING LOT, IT CAUGHT ON FIRE DUE TO A WIRE IN THE WIRING HARNESS, CLAIM 35-W700-085. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#6900978January 17, 2002
FUEL SYSTEM, GASOLINE:DELIVERY, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER WAS DROPPING OFF NIECE AND NOTICED SMOKE COMING FROM UNDER THE HOOD, CONSUMER LIFTED UP THE HOOD AND THOUGHT IT WAS OKAY, AFTER DRIVING PAST 4-5 HOUSES, CONSUMER SAW ORANGE AND STOPPED, VEHICLE WAS ON FIRE, CONSUMER HAD HEARD THAT THERE WAS A RECALL ON THE FUEL LINE, CLAIM 49-3238-941. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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