Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#758009February 9, 2002
AIR BAGS, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
THE FAILURE OF THE CLOCKSPRING ASSEMBLY RESULTED IN THE AIR BAG LIGHT BEING ILLUMINATED, AND I'M ASSUMING THAT THE DRIVERS SIDE BAG WAS ALSO INOPERATIVE. THE HORN AND CRUISE CONTROL WERE DEFINITELY INOPERATIVE. I PURCHASED A REPLACEMENT CLOCKSPRING ($75) AND INSTALLED IT MYSELF (2 HOURS). THE NATURE AND FREQUENCY OF THIS FAILURE WOULD SEEM TO WARRANT A RECALL, IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003717February 7, 2002
AIR BAGS
WHILE DRIVING, DRIVER'S SIDE AIRBAG DEPLOYED. ONE PERSON WAS INJURED IN THE ACCIDENT. DEALER HAS BEEN CONTACTED.*AK*JG
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#757897February 7, 2002
SEATS
THIS IS THE DESCRIPTION TO THE BEST OF MY ABILITY (WITHOUT PICTURES) TO EXPLAIN THE PROBLEM. I AM FORWARDING A COPY OF THE COMPLAINT I ENLISTED WITH CENTURY/GRACO CHILDRENS PRODUCTS. THIS IS A VERY SERIOUS CONCERN IN THAT THERE IS NO WAY POSSIBLE THAT ANY OF THE CAR SEATS IN THIS CATAGORY COULD BE ANY MORE FUNCTIONAL OR LESS DANGEROUS THAN THE ONE I HAVE. THE REASON IS THAT ALL THE CAR SEATS HAVE THE SAME PLASTIC USED FOR THE BASES. HERE IS THE ATTACHED MEMO: I HAVE A VERY SERIOUS CONCERN WHICH WAS RECENTLY BROUGHT TO MY ATTENTION. THE CAR SEAT BASE IN REFERENCE TO THE CAR SEAT MODEL STATED ABOVE HAS A SERIOUS STRUCTURAL DEFECT. WHEN OUR LOCAL DODGE DEALERSHIP WAS INSTALLING OUR CAR SEAT IN OUR NEW VEHICLE THE BASE WOULD NOT ANGLE PROPERLY. WHEN THE BASE WAS EXAMINED BY THE INSPECTOR, SHE DISCOVERED THE PLASTIC ON THE BASE WAS SEVERLY BENT IN TWO PLACES COMPRIMISING ITS SAFETY AS WELL AS ITS COMFORT FOR THE CHILD. THE AREA IN QUESTION IS THE PIECE THAT ELEVATES THE FRONT OF THE CAR SEAT (IN THIS CASE THE PIECE IN QUESTION IS DARK BLUE). IN ADDITION TO THIS PIECE, THE WHITE PLASTIC PIECES WHICH STAND OUT FROM THE SIDE IN THE AREA OR CHANNEL IN WHICH THE "BLUE" PIECE SLIDES IN AND OUT OF IS BENT ON EACH SIDE. THIS IS A HUGE CONCERN IN THAT THIS CANNOT BE THE ONLY ONE OUT THERE THAT IS THIS WAY. HOW MANY PEOPLE DO YOU KNOW THAT WOULD PERIODICALLY LOOK AT THE BOTTOM OF THERE BASE TO CHECK THIS OUT? THIS IS A MAJOR AND VERY SERIOUS CONCERN. PLEASE ADVISE AS TO REPLACING MY BASE FOR ME. I HAVE THE ABILITY, IF YOU NEED ME TOO TO SEND DIGITAL PHOTOS OF THE AREA IN QUESTION. PLEASE PROVIDE ME AN EMAIL ADDRESS AND I WILL BE MORE THAN HAPPY TO DO THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757813February 5, 2002
FUEL SYSTEM, GASOLINE:DELIVERY, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, AIR BAGS, VEHICLE SPEED CONTROL
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757824February 5, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
THE FRONT WINDSHIELD WIPER COMES ON WITHOUT MY INTERVENTION. SOMETIMES THIS SCARES ME SO BAD, MY HEART JUST STARTS TO RACE. I FEAR THAT ONE OF THESE TIMES IT MIGHT CAUSE AN ACCIDENT. I WISH DODGE WOULD PUT OUT A RECALL ON THIS ITEM SINCE I SAW IT MENTIONED FREQUENTLY ON YOUR WEBSITE BY OTHER DODGE GRAND CARAVAN OWNERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757735February 4, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I DISCOVERED A LEAK ON THE FRONT FUEL RAIL ON MY 1996 DODGE GRAND CARAVAN. WAS INFORMED PRIOR TO PURCHASE IN NOVEMBER 2001 THAT ALL RECALL ISSUES HAD BEEN RESOLVED ON THIS VEHICLE. THE REPAIR HAD NEVER BEEN DONE TO THE VAN, AND I DISCOVERED THE LEAK AS THE VAN IDLED IN MY DRIVEWAY ON 2-2-2002.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757758February 4, 2002
VEHICLE SPEED CONTROL, AIR BAGS
CLOCK SPRING ASSY. FAILED DUE TO MANUFACTURER DEFECT. IT CAUSES AIR BAG LIGHT TO COME ON DISABLING AIR BAG, CRUISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003485February 4, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THERE IS A VERY FOUL SMELL INSIDE VEHICLE WHENEVER CONSUMER STARTED UP VEHICLE.ALSO, AIR CONDITIONER DOES NOT WORK. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003430February 1, 2002
ELECTRICAL SYSTEM:HORN, AIR BAGS
HORN SOUNDS INTERMITTENTLY WHEN PRESSED. HAD CONTACTED DEALERSHIP, AND INFORMED CONSUME RTHAT SOP MODULE WAS FAULTY, AND AIRBAGS MAY NOT DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003143January 30, 2002
AIR BAGS
AIR BAG LIGHT WILL ILLUMINATE DURING NORMAL OPERATION, IN ADDITION TO HORN AND CRUISE CONTROL SYSTEMS FAILING TO OPERATE. DEALERSHIP REPLACED CLOCKSPRING. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003031January 29, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED/ ENGINE RUNNING/ EMERGENCY BRAKE NOT APPLIED, CONSUMER WAS OUTSIDE OF VEHICLE WHEN HER 3 YEAR OLD SHIFTED LEVER FROM PARK TO DRIVE AND VEHICLE TOOK OFF. CONSUMER WAS ABLE TO STOP VEHICLE. NO INJURIES.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8003088January 29, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EXTERIOR LIGHTING:HEADLIGHTS
WHEN DRIVING AND UPON APPLYING BRAKES THEY WILL MOMENTARILY LOCK UP, AND HEADLIGHTS WILL GET VERY DIM. ALSO A NOISE WAS COMING FROM DASHBOARD AFTER BRAKES WERE APPLIED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003128January 29, 2002
AIR BAGS, VISIBILITY:WINDSHIELD WIPER/WASHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:HORN
WHILE DRIVING CLOCK SPRING BECAME INOPERABLE, FORCING AIR BAG TO DISENGAGE, AND HORN TO BECOME INOPERABLE ALONG WITH CRUISE CONTROL. ALSO WINDSHIELD WIPERS WHEN USED AT HIGH SPEED COMPLETELY SHUTDOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757516January 29, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THIS IS A FOLLOWUP ON ODI 757393 SUBMITTED ON 1/24/2002 AND AMENDED 1/27/2002. UPON TOWED RETURN OF VEHICLE TO SERVICE AGENT REPAIR SHOP, SERVICE AGENT INVESTIGATED VISIBLE GASOLINE LEAK. UPON CAREFUL EXAMINATION OF THE REPLACEMENT VENT ASSEMBLY, SERVICE AGENT REPORTED THAT WHILE THE PART "LOOKED" LIKE THE RIGHT PART; IT INDEED WAS AN INCORRECT PART. THE SERVICE AGENT SAID THE PART WAS PREVIOUSLY PACKAGED AND SHIPPED IN A BOX WITH THE CORRECT PART NUMBER; HOWEVER IN CONVERSATIONS WITH DAIMLERCHRYSLER, IT WAS ONLY THEN DETERMINED TO BE AN INCORRECT PART. THEY COULD ONLY DISTINQUISH THE PART BY ITS VENDOR MANUFACTURER'S "CASTING NUMBER" CAST INTO THE ASSEMBLY. CHRYSLER VERIFIED THAT THIS WAS INDEED AN INCORRECT PART; AND A REPLACEMENT VENT ASSEMBLY WAS ORDERED AND REPLACED. THIS ALLEVIATED THE PREVOUS LEAK. SERVICE AGENT REPORTS HIS TECHNICIAN COULD NOT DISTINGUISH THE INCORRECT PART FROM THE REAL PART, AND FELT IT WAS SECURELY TIGHTENED, BUT THE APPARENT CLEARANCES AND SLIGHT SIZE DIFFERENCES ALLOWED THE GASOLINE LEAK TO DEVELOP. NO LEAK WAS FURTHER NOTED WITH THE COMPLETE FILL-UP OF THE GAS TANK BY THE OWNER. IT IS NOTED THAT THE SERVICE AGENT HAD NO "SPECIAL" PROCEDURE FOR TESTING THE GAS-TIGHTNESS OF THE GAS TANK AS HE HAD NOT PREVIOUSLY FILLED THE TANK TO OVERFLOW TO CHECK SAME. THIS APPEARS TO BE A "DEFICIENCY" IN TANK REPLACEMENT PROCEDURE, AS IT WAS ONLY WHEN THE OWNER SUBSEQUENTLY FILLED THE TANK THAT THE ORIGINAL LEAK WAS EVER DETECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757520January 29, 2002
STRUCTURE:BODY
SERVICE AGENT DETERMINED/CONFIRMED ANTI-FREEZE COOLANT LEAK INTO THE PASSENGER SIDE CARPET AND DOOR SILL AREA. THE LEAK MADE AN OFFENSIVE ODOR, FERMENTING THE CARPET, AND THE RESIDUAL SMELL/ANTIFREEZE FUMES APPEARS UNHEALTHY TO BREATH IN. THE LEAK WAS DETECTED BY VISIBLE SUBSTANTIAL WETNESS OF THE CARPET AREA ABOUT THE SILL AREA. CARPET BECAME SLIGHTLY DISCOLORED/STAINED BY THE ANTI-FREEZE LEAK. THE ACTUAL LOCATION OF THE LEAK COULD NOT BE DETECTED WITHOUT THE COMPLETE DISASSEMBLY OF THE REAR INTERIOR TRIM. A QUOTE OF OVER $230 IN MATERIALS AND $430 IN LABOR WAS GIVEN TO REPAIR THE LEAKING CORE. THIS IS AN EXORBITANT AMOUNT OF COST, AND OFFERS A POTENTIAL UNHEALTHY SITUATION IF LEFT UNREPAIRED. THE OWNER CANNOT FORESEE EXPENDITURE OF SUCH MAGNITUDE OF COSTS, AND MUST TRY TO SEEK A LESS EXPENSIVE REMEDY. NOTE, THE SERVICE AGENT WOULD NOT DISCONNECT/SHORT CIRCUIT THE HEATER CORE LINES TO DISCONNECT/REMOVE THIS HEATER CORE FROM SERVICE; HENCE AN IMPASSE REMAINS. THE OWNER WILL BE FORCED TO DO SAME TO ELIMINATE THE PERSISTENT LEAK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757410January 27, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THIS IS A FOLLOWUP ON ODI 757303 VOQ SUBMITTED 01/24/2002 BY OWNER FOR ORIGINAL GAS TANK VENT ASSEMBLY LEAK. A CERTIFIED DODGE SERVICE AGENT HAD REPLACED MY ORIGINAL GAS TANK AND VENT ASSEMBLY WITH NEW GAS TANK AND VENT ASSEMBLY, AS THE ORIGINAL VENT ASSEMBLY IS NO LONGER MANUFACTURED; HENCE A NEW GAS TANK WAS REQUIRED FOR A REPLACEMENT PART. THIS PART SYSTEM CONTAINED A REDESIGNED VENT ASSEMBLY AND GAS TANK. AFTER TANK/VENT ASSEMBLY REPLACMENT WAS COMPLETED ON 01/24/2002, CAR WAS RETURNED TO OWNER. ON 01/27/2002, THE OWNER'S WIFE PROCEEDED TO "FILL UP" THE GAS TANK. OWNER'S WIFE REPORTED STRONG RAW GASOLINE FUMES. VISUAL INSPECTION OF THE UNDERCARRIAGE NOTED VISIBLE GASOLINE LEAKING FROM THE NEWLY REPLACED GAS TANK AT THE VENT ASSEMBY. THIS IS EXTREMELY DANGEROUS, AS THE OWNER MEASURED A CLEARANCE DISTANCE OF ONLY NINE (9) INCHES FROM THE HOT SURFACE OF THE REAR MUFFLER ASSEMBLY WITH NO THERMAL SHIELDING. THE OWNER HAS IMMEDIATELY NOTIFED THE SERVICE AGENT. THE OWNER QUESTIONS THE APPROPRIATENESS, "DESIGN" AND LOCATION OF THE PRESENT VENT ASSEMBLY ON THE GAS TANK, IN LIGHT OF THIS LEAK. A POTENTIALLY HAZARDOUS OR EXPLOSIVE SITUATION COULD EXIST..*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757378January 26, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPERS TURN ON WHEN NOT SELECTED, AND IS VERY DISTRACTING, AND HAS ALMOST RESULTED IN SEVERAL ACCIDENTS. SOME OF MY FRIENDS WHICH ALSO OWN CARAVAN/VOYAGER HAVE HAS THE SAME PROBLEM AND HAVE HAD THE SWITCH REPLACED NUMEROUS TIMES TO NO AVAIL. I THINK DODGE NEEDS TO REDISGN THE SWITCH, AND RECALL ALL THE EFFECTED VEHICLES AND HAVE IT CORRECTED IMMEDIATELY. ALSO AS FAR AS THE FRONT BRAKES, I HAVE HAD THE FRONT BRAKE SHOES REPLACED AT LEAST 7 TIMES IN THE TIME I HAVE OWNED THE CAR. I HAVEN'T REPLACED THAT MANY BRAKES TOGETHER ON ALL THE OTHER CARS I HAVE OWNED. I THINK THE FRONT DISC BRAKES ARE UNDERSIZED AND CANNOT MEET THE WEIGHT OF THE VAN. DODGE ALSO NEEDS TO REDISN THE FRONT BRAKE SYS AND MAKE MODIFICATIONS TO THE AFFECTED VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002876January 25, 2002
SEATS
DRIVERS SEAT, TOP BACK MOVES BACK WHILE DRIVING. WOULD HAVE TO STOP TO ADJUST SEAT CONSTANTLY. VEHICLE NOT TAKEN TO A DEALERSHIP YET. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002901January 25, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS AT A STOP SIGN, AND WITHOUT PRIOR WARNING, FRONT WHEELS LOCKED UP BECAUSE OF TRANSMISSION FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757281January 24, 2002
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
I HAVE A GRAND CARAVAN ES PURCHASED NEW IN 1996. ABOUT TWO YEARS AGO THE AIR BAG, CRUISE CONTROL AND THE HORN ALL QUIT AT ONCE. BEING UNDER EXTENDED WARRANTY I RETURNED THE VEHICLE TO THE DEALER. THE DEALER DIAGNOSED THE PROBLEM AS A BROKEN CLOCK (SP.) SPRING LOCATED BEHIND THE AIR BAG. THIS DEVICE APPARENTLY AFFECTS ALL THREE NON-WORKING SYSTEMS, AND WAS NOT A WARRANTY ITEM, $350 TO FIX. THE DEALER SAID IT WAS A PROBLEM WITH DODGE TRUCKS AND A RECALL "COULD BE IN THE WORKS" ADDITIONALLY, FOR SOME REASON DURING COLD WEATHER MY TURN SIGNALS STOP WORKING, AS THE LEVER ENTERS THE STALK IN THE CLOCK SPRING AREA I SUSPICION IT IS AFFECTING THEM ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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