Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11482752September 3, 2022
STRUCTURE:BODY
When I shut my car off and open the driver's side door there is a loud buzzing sound in the passenger side sliding door. Very annoying. I noticed there are quite a number of complaints with this problem on different websites. One person had to pay $680 to the dealership to have it repaired. It seems that this should be a recall issue. That is a lot of money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482767September 3, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
MY VAN CRANKS, BUT WON'T START, IT HAPPENS ON AND OFF... IT SEEMS TO BE THE FUEL PUMP RELAY EVERYONE'S TALKING ABOUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482266August 31, 2022
ELECTRICAL SYSTEM
I am experiencing an issue with the Totally Integrated Power Module TIPM. That can not be repaired by a local auto mechanic professional service. This appears to be a chronic issue with this vehicle make and model. In the 2011 this issue has been deemed a recall, yet the 2012, despite having the same engine, has not been deemed a recall. This needs to be addressed. Furthermore, the Dodge Caravan is one that is most frequently converted for wheelchair drivers and passengers. This is my case as well. I would like to commend Dodge for manufacturing vehicles that can be modified, and I would also like to implore that they be well supported in providing the safest most mechanically sound vehicle possible which also includes notifying and elevating problems to RECALL status so that wheelchair users can seek needed repairs before being stranded on the side of the road. There are literally no wheelchair accessible tow trucks, at least not in my area. Dodge had taken on a needed task and I am asking that they be supported to take it to the next level with recalling the 2012 TIPM and any other chronic issues on their vehicles especially for people with mobility differences. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482302August 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft. I am seeing hundreds of complaints online with owners of Chrysler and Dodge Van's 2013 through 2018 experiencing the same issues. Why hasn't there been a recall on this safety issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481642August 28, 2022
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
When attempting to start the vehicle, ignition key inadvertently moves into the "Off" position, turning the engine off suddenly. If this safety issue occured while driving, it would depower various key systems including the airbags, power steering, and power braking. In the event of a crash following an accidental rotation of the key, the airbags would fail to deploy causing serious injury or death. The dealership is aware of this problem now and confirms this is a significant safety issue, but that their hands are tied unless Crystler helps. L25 is the known safety recall for the 2010 Dodge Grand Caravans- build dates 3months less than ours- July 2010 verses Oct. 2010. With our Dodge experiencing the same issue and safety concerns as the recalled ones, we then called Crystler at (800) 853-1403 to report the issue and advocate for the repair and/or extension of the recall. An employee named Myah said "there's nothing we can do b/c recall is VIN specific and doesn't show yours as being recalled for this issue". I asked to speak with a supervisor to further discuss how to get the recall extended to our VIN, as the same safety issue is occuring, and the rep was very dismissive and told me "they were sorry they could not help and "no one is available at this time". I told her I didn't mind waiting on hold so the issue could be properly reported and addressed with a supervisor. She put me on hold again and then said "a supervisor can call you when they are available", but then she did not even ask for my phone number. I do not trust that she was acting in our best interest and feel she was being negligant. No one has called back. Please help. We are writing to #1) inform you of this safety issue #2) inform you of the known recall to address this safety issue- does not currently extend to our manufacture month #3) report Crystlers negligence in responding to this safety issue #4) to respectfully request a safety investigation should our VIN not be added to this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481360August 26, 2022
ELECTRICAL SYSTEM
Driver's side passenger sliding door is stuck closed. Manual entry and key fob do not work. Also, Passenger side sliding rear door makes loud buzzing noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481474August 26, 2022
AIR BAGS, STRUCTURE:BODY, ENGINE
The passenger sliding door open and closes with no warning, hatch opens and closes with no warning, dogs were closed in and died due to this malfunction because they thought we were going somewhere. Horn goes off and on for no reason, ac in rear does comes on and off. Drivers side sliding door does not operate at this point. Now transmission is malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481244August 25, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving approximately 25 MPH, the RPM’s increased with the accelerator pedal depressed; however, the vehicle failed to exceed 25 MPH. On another occasion, while driving at an undisclosed speed, the vehicle experienced unintended acceleration. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of failure. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481286August 25, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Left side door will not open. Electric door. I have a handicap grandchild and small grandchildren that I will not be able to get to fast enough in case of a fire. And if other door goes out, how will I be able to get them out. ITS A FIRE HAZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481034August 24, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
The driver side sliding door of the van is stuck in a locked position. It cannot be unlocked manually or remotely. There is no way for a passenger to open that door in event of emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480235August 19, 2022
UNKNOWN OR OTHER
The sliding rear passenger doors have faulty lock actuators. Looked on my forums and tons of people are having the same issues. I had one door actuator replaced a couple years ago. Now my other door actuator is acting up. Dodge will charge $600-$1000 to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479815August 17, 2022
SEATS
While driving my vehicle at highway speed (75mph), the driver's seat headrest, for lack of a more descriptive term, exploded and struck me in the back of my head. After the incident I stopped the vehicle and looked at the headrest. It appears to be spring loaded and something in the headrest failed causing it to spring forward for no reason. The headrest is now compressed and held in place with zip ties until I can find a replacement. I feel this is a safety issue due to the disorientation and headache that immediately followed the incident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11479479August 16, 2022
ELECTRICAL SYSTEM:ADAS
The car was Driving and the blind spot module on the driver's side in the rear bumper started to smoked, because of a short in the electrical from water damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479287August 15, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
While driving all electrical systems fail, warning lights flash on and off, power steering and brakes fail, all lights go out. Can shift to neutral and restart, drive on until it repeats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479419August 15, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM gauge fluctuated. Additionally, the vehicle made an abnormal noise while driving. The vehicle was taken to an independent mechanic who diagnosed that the transmission pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479468August 15, 2022
UNKNOWN OR OTHER
The passenger sliding door stopped working and will not open or unlock manually. If there is an accident rear passengers will have to exit the vehicle through the driver side sliding door and/or the rear hatch. It appears to be the lock actuator and am waiting on the part to arrive for install to see if issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479206August 14, 2022
ELECTRICAL SYSTEM
I attempted to turn off my engine and removed and key as usual and walked away. Fire department calls me and says my van is smoking. Turns out even though I removed the key the engine kept running but the fans turned off causing my van to over heat and parts of my engine cracked leaking oil and coolant. My van is not drivable now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479215August 14, 2022
ELECTRICAL SYSTEM
The sliding doors are not opening. Either by pushing the buttons or trying to hand pull it open. It is completely stuck. To get my kids out of the car, I had to roll windows down and reach in, because they are in car seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479108August 13, 2022
ELECTRICAL SYSTEM
First I would like to say I love my van. I did buy used approximately three years ago and it was in great shape. Did not like the fact that I’m not able to check or do anything with my transmission without going to the shop but I was never informed of that prior to purchase. As far as the electrical goes the radio will just stop working no reason whatsoever and then it to work again later. And my back hatch opens whenever it wants! Going down the road parked in the driveway doesn’t matter. For the time being because I’m on a little bit of income I had to pull the fuse for that rear door. The only problem is it won’t even open manually without the fuse in it. Any suggestions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479013August 12, 2022
ELECTRICAL SYSTEM
The driver side sliding door imakes a loud buzzing sound when the door locks. This occurs when the locks are manually activated (by door button or remote) and when the door locks are activated due to movement/speed. This is a potential safety issue as if the door fails to open in an event of an emergency, this could put life in danger. This is a family vehicle made for children that shouldn't have to take the risk of not being able to get out of a vehicle in a timely matter. I am uncomfortable and do not want to risk my children or other passengers with a door that would not open in an emergency due to one failed component. In doing research I see that this is an issue that have plagued many owners of Grand Caravans produced during the same time period. The door actuator inside of the door has failed. This should be recalled and fixed appropriately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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