Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10070510January 15, 2004
POWER TRAIN
AT 91,000 MILES THE VEHICLE HAD A SUDDEN AND CATASTROPHIC TRANSMISSION FAILURE. GIVEN THE FACT THAT WE HAVE HAD A NUMBER OF NEIGHBORS & FRIENDS ALSO EXPERIENCE GRAND CARAVAN TRANSMISSION PROBLEMS IN 97 & 98 MODELS, THERE OBVIOUSLY IS A MAJOR DESIGN PROBLEM. I HAD OWNED A 1989 GRAND CARAVAN THAT HAD TWO TRANSMISSIONS REPLACED UNDER WARRANTY. I TOOK A CHANCE GOING BACK TO CHRYSLER AND LOST THE BET. WHILE CHRYSLER "CUSTOMER NO SERVICE" HAS TOLD ME "SIR, WHEN YOU SIGNED THE DOTTED LINE, YOU KNEW THE WARRANTY WAS 36,000 MILES", CLEARLY THE PUBLIC PERCEPTION IS THAT TRANSMISSIONS IN $30,000 AUTOMOBILES SHOULD LAST MORE THAN 90,000 MILES. WHILE CHRYSLER CAN HIDE BEHIND THE WARRANTY ALL THEY WANT, THEY CLEARLY ARE BREAKING WITH THE PUBLIC''S TRUST. THE FACT THAT CHRYSLER HAS HAD 100,000 MILE DRIVETRAIN WARRANTIES ON OTHER YEARS OF GRAND CARAVANS BESPEAKS TO THE LEVELS THAT THEY: 1. HAD TO GO TO GAIN PUBLIC TRUST 2. THE RECOGNITION THAT THEY MAY HAVE DESIGN PROBLEMS. LASTLY, AS I HAVE LEARNED, THEIR "CUSTOMER NO SERVICE" DEPARTMENT IS A VERY SHORT ONE WAY STREET. WHEN I CALLED, I DESCRIBED THE PROBLEM AND INQUIRED ABOUT THE PROCESS TO FILE A COMPLAINT. I WAS SHOCKED TO LEARN IN VERY SHORT ORDER THAT THE FIRST PERSON I TALKED TO WAS ALSO THE LAST PERSON THAT I WOULD TO TALK. HE QUICKLY MADE THE DECISION THE CHRYSLER WAS NOT INTERESTED IN HELPING IN ANY WAY AND THAT HIS DECISION WAS FINAL. THERE WAS NEVER ANY "I AM SORRY ABOUT THIS PROBLEM, BUT THERE IS NOT MUCH THAT I CAN DO". IT WAS "YOU KNEW WHAT YOU PURCHASED, AND I AM NOT GOING TO HELP YOU IN ANY WAY". IN FACT HE KEPT REMINDING ME HOW LONG WE SPOKE ON THE PHONE AND THAT I WAS WASTING MINE AND IMPLICITLY HIS TIME. ALL IN ALL A VERY POOR EXPERIENCE WITH A LOUSY PRODUCT AND NON-EXISTENT CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070632January 15, 2004
POWER TRAIN
THE MAIN PROBLEM WAS THE VEHICLE NOT GOING INTO GEAR OR MOVING, PLUS WE NOTICE THAT ON ANY INCLINE THE VEHICLE WILL ROLL BACKWARDS IF YOU HAVE TO STOP AT A LIGHT. THE FIRST PROBLEM HAS BEEN FIXED, ACCORDING TO THE MECHANIC THERE WAS A LEAK AND THE SOLENOID WAS REPLACED. HOWEVER, WE ARE STILL EXPERIENCING PROBLEMS WITH THE INCLINE, WHICH THEY SAY IS NORMAL AND THE TRANSMISSION IS OPERATING AS DESIGNED. I TOTALLY DISAGREE, I'VE BEEN DRIVING FOR A WHILE AND ONLY MANUAL TRANSMISSION REACT THIS WAY ON AN INCLINE. THUS FAR THE VEHICLE IS STILL UNDER WARRANTY AND THERE HAS BEEN NO COST. MY WIFE REFUSES TO DRIVE THE VEHICLE AFTER THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070637January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
THE TRANSMISSION DOES NOT SHIFT GEARS IF THE AIR CONDITIONER IS ON. THE AIR CONDITIONER TURNED ALL THE WAY UP WILL BLOW OUT AIR AS IF IT WAS ON MID WAY. THE WIND SHIELD WIPERS COME ON WHEN THE TURN SIGNAL IS ACTIVATED, WHICH CAUSES ME TO BUY BLADES MORE OFTEN. THE BRAKES SEEM TO LOCK UP WHEN THE GROUND IS WET. YOU CAN HEAR METAL HITTING TOGETHER, AND THE CAR CONTINUES TO ROLL. MY SISTER-IN-LAW, AND ONE OF MY DAYCARE MOMS HAD THE SAME PROBLEM, BUT THEY WERE NOT AS LUCKY AS I WAS IT CAUSED THEM TO REAR END ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070671January 15, 2004
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
AC FAILED COOLING. UNIT HAS LOST ITS FREON CHARGE. UNIT WAS RECHARDEG AND DYE INSTALLED TO LOCATE LEAK. LEAK WAS FOUNG IN FRONT EVAPORATOR. WAS ADVISED CORE LEAK, NOT A COPPER TO ALUM JOINT, BUT THROUGH ALUMINUM PART OF CORE. APPEARED TO BE DETERIORATED BY ACID. OTHER INVOLVES THREE FAILURES ON BATTERY ON THIS VEHICLE. THE ORIGINAL, A REPLACEMENT INSTALLED IN OCT 2001 AND THAT FAILED THIS JULY 2003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068809January 15, 2004
STRUCTURE
THE TOP OF THE STRUT TOWER, UNDER THE HOOD, IS RUSTING. I HAVEN'T APPROACHED CHRYSLER, BUT WILL TRY. I HAVE SEEN THIS PROBLEM ON TWO MINIVANS AND AM WONDERING IF CHRYSLER IS DOING ANYTHING ABOUT ITL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068978January 15, 2004
POWER TRAIN
TRANSMISSION SHIFTS WEIRDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068999January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
A/C INTERNAL FAN SWITCH FAILS IN AT LEAST TWO POSITIONS AND HAVE HAD SMOKE ENTER INSIDE THE VAN WHILE DRIVING, FROM I THINK THE FAN. ONCE THE FAN IS TURNED OFF THE SMOKE GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069027January 15, 2004
STEERING, ENGINE AND ENGINE COOLING
I HAVE HAD NUMEROUS PROBLEMS WITH THIS VEHICLE, AND AFTER SEVERAL ATTEMPTS TO FIX THE STEERING, AND THEN HAVING THE TIMING CHAIN REPLACED, THE WHEEL BEARING REPLACED AND NUMEROUS OTHER COMPLAINTS, I DON'T FEEL THE DEALER OR THE MANUFACTURER ARE LISTENING TO MY CONCERNS. I HAVE CONTACTED THE BETTER BUSINESS BUREAU AND A LEMON LAW ATTORNEY, AND HAVE BEEN TOLD THAT CHRYSLER HAS IT'S OWN MEDIATION AND ARBITRATION. I DON'T THINK THAT THIS IS FAIR, SINCE IN THE LAST 7 MONTHS, MY VEHICLE HAS BEEN OUT OF SERVICE 15 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054237January 15, 2004
SEAT BELTS
I AM DEEPLY CONCERNED THAT MY CHILDREN ARE NOT SAFE RIDING IN OUR MINI VAN. I HAVE THREE CHILDREN AND THE GEN3 BELTS ARE IN MY VAN. I WOULD LIKE TO SEE ALL VEHICLES WITH THESE SPECIFIC BELTS BE RECALLED AND SAFE VERSIONS INSTALLED. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048540January 15, 2004
ELECTRICAL SYSTEM
INTERMITTENTLY, THE TURN SIGNALS AND HAZARD LIGHTS DID NOT RESPOND WHEN USING THE MULTI-FUNCTION SWITCH. THE DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055248January 14, 2004
CHILD SEAT
CONSUMER HAS NO DEFECT/ REQUEST TO BE ADDED TO MAILING LIST FOR GRACO A8462HAV CARSEAT. *MR *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053153January 14, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS ARE UNCONTROLLABLE. SOMETIMES THEY WORK, SOMETIMES THEY DON'T. SOMETIMES THEY WILL NOT TURN OFF. SOMETIMES THE INTERMITTENT FUNCTION DOESN'T WORK. THIS IS A SERIOUS DISTRACTION AND ALSO A BIG HAZARD IN THE RAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053154January 14, 2004
AIR BAGS, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
WE WERE DRIVING OUR CARAVAN AND HAD TO USE THE HORN. ONCE I PRESSED THE PAD FOR THE HORN, THE AIR BAG LIGHT CAME ON, THE HORN DID NOT BLOW AND THEN I DETERMINED THAT THE CRUISE CONTROL WAS NOT WORKING. BEFORE DOING ANY RESEARCH I HAD THE REPAIRS COMPLETED AT THE DEALER. IT WAS A DEFECTIVE CLOCK SPRING AND THE COST TO REPLACE IT CAME TO $269.01. I THEN CAME TO THIS SITE AND FOUND DOZENS OF OTHER COMPLAINTS EXACTLY LIKE MINE. I WOULD LIST EVERYONE I FOUND BUT I'M SURE YOU CAN LOOK THEM UP FASTER THAN I COULD TYPE THE ID NUMBERS. I ALSO FOUND A RECALL CAMPAIGN ID NUMBER 02V293000 ON YOUR SITE. I ASKED THE DEALER ABOUT THIS AND THEY CLAIM OUR CARAVAN IS NOT INCLUDED IN THAT RECALL. I FIND THIS HARD TO BELEAVE SINCE THEY ADMIT THEY ARE DEFECTIVE IN THE RECALL SO WHY ISN'T OURS COVERED UNDER IT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053166January 14, 2004
SEAT BELTS:REAR/OTHER
ON AT LEAST THREE SEPARATE OCCASSIONS, MY DAUGHTER'S GEN3 SEAT BELT HAS UNLATCHED WITH NO APPARANT CAUSE. MY CHILDREN ARE 2 1/2 AND 4 AND THE SOUL PURPOSE OF BUYING THE VAN WAS TO HELP ENSURE THEIR SAFETY. IF THEIR BELTS ARE UNLATCHING FOR NO APPARANT REASON, WHAT WILL HAPPEN IN A CRASH? THEY CERTAINLY WILL NOT BE PROTECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053103January 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
WINDSHIELD WIPERS DO NOT TURN OFF WHEN THE SWITCH IS TURNED OFF. THE WIPERS SWIPE AN ADDITIONAL 2 - 8 TIMES AFTER THEY ARE TURNED OFF, EVEN IF THE ENGINE IS OFF. THE DEALER TELLS ME THEY WILL NEVER FAIL TO COME ON, THEY ONLY FAIL TO GO OFF, AND THAT CHANGING THE SWITCH MAY NOT ELIMINATE THE PROBLEM. I AM CONCERNED THAT ONE DAY THE SWITCH WILL NOT RESPOND WHEN THE WIPERS ARE NEEDED AND VISIBILITY WILL BE COMPROMISED. IT HAS GOTTEN PROGRESSIVELY WORSE SINCE I HAVE HAD THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053142January 13, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
I WOULD LIKE TO KNOW IF MY VEHICLE, A 1991 DODGE CARAVAN WITH 3.3L V-6 ENGINE IS INCLUDED IN THE LEAKING FUEL RECALL (I.E. FUEL RAIL SEALS) HERE IS THE RECALL I RESEARCHED FOR YOUR REFERENCE: NHTSA CAMPAIGN ID NUMBER: 00V268000 FUEL: FUEL INJECTION SYSTEM MANUFACTURER: DAIMLERCHRYSLER CORPORATION MFG. CAMPAIGN #: 895 YEAR: 1998 MAKE: CHRYSLER TRUCK MODEL: TOWN AND COUNTRY POTENTIAL NUMBER OF UNITS AFFECTED: 1163000 MANUFACTURED FROM: FEB 1995 TO: SEP 1999 YEAR OF RECALL: '00 TYPE OF REPORT: VEHICLE SUMMARY: VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES. THE FUEL INJECTION DELIVERY SYSTEM CAN LEAK FUEL FROM SOME OF THE SEALING O-RINGS OR FROM HAIR LINE CRACKS IN THE THERMOSET FUEL INJECTION RAIL. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE. DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. DAIMLERCHRYSLER HAS NOT YET PROVIDED NHTSA WITH AN OWNER NOTIFICATION SCHEDULE. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS OR FROM A CRACKED FUEL LINE, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997. ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052886January 12, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
MY 1998 DODGE GRAND CARAVAN (WHICH I PURCHASED NEW) HAD "THROWN" ITS' SERPENTINE-BELT 4 TIMES (APPROXIMATELY EVERY 10,000 MILES- IT NOW HAS APPROXIMATELY 50,000 MILES ON THE ODOMETER). THE DANGER/HAZARD IN THIS CIRCUMSTANCE IS THAT POWER-STEERING, WATER-PUMP, ALTERNATOR, & POSSIBLY OIL-PUMP ARE DRIVEN BY THIS BELT! DODGE HAS REPLACED THE BELT, TENSIONER, TENSIONER-MOUNT BRACKET SUCCESSIVELY: I.E.- BELT AT 1ST INCIDENT, TENSIONER AT 2ND, BRACKET AT 3RD. NOW IT HAS OCCURRED AGAIN & THEY WISH TO CHARGE FOR ALL THE AFOREMENTIONED. THE VEHICLE HAD CAMSHAFT FAILURE AT 41,000 MILES & NOW HAS A REBUILT ENGINE- THE BELT/ TENSIONER/ BRACKET ARE SAID BY DODGE NOT TO BE AFFECTED BY THE REPLACED ENGINE. SO, DOES THIS MEAN THE VEHICLE NEEDS A NEW TENSIONER/ BELT/ BRACKET EVERY 10,000 MILES? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053819January 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:LINKAGES:TIE ROD ASSEMBLY, STEERING:RACK AND PINION
WHILE DRIVING AT 45 MPH AND WITHOUT ANY WARNING AUTOMATIC TRANSMISSION FAILED. TOWED VEHICLE TO THE DEALER, TECHNICIAN INDICATED THE NEED FOR A NEW TRANSMISSION, ALSO TIE ROD AND STEERING WHEEL PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052939January 12, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
1997 GRAND CARAVAN SPORT SERPENTINE BELT CAME OFF FIVE TIMES IN ONE YEAR, THE LATEST ON 12/30/03 WHEN DRIVING ON A RAINY DAY. EVERY TIME THE BELT GETS WET, IT FALLS OFF! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052976January 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE TRANSMISSION SURGES-AT START WHEN I ACCELERATE THE VEHICLE DOES NOT MOVE-THEN IT CATCHES AND GOES. AT LOW SPEED IT DOWNSHIFTS HARD AND THEN UPSHIFTS HARD. HAPPENED MANY TIMES-DEALER REPLACED FRONT PUMP IN THE TRANSMISSION-LAST TIME "UNABLE TO DUPLICATE". *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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