Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10080708July 9, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY 2001 CARAVANS A/C HAD GONE OUT A LITTLE OVER 1 YEAR AFTER I BOUGHT IT. I GUESS IT WASN'T THEIR PROBLEM TO REPORT OR INFORM US WHEN WE PURCHASED THIS VEHICLE THAT THERE WAS AN EXTENDED WARRANTY THROUGH THE DAIMLER CORP DUE TO A POSSIBLE A/C PROBLEM). ON THIS MODEL MINIVAN THE MIDDLE WINDOWS ON THE SLIDING DOORS DO NOT OPEN AND THE BACK WINDOWS ONLY OPEN A SLIVER SO MY 2 YEAR OLD SON WAS PRACTICALLY BAKING THE MIDDLE SEAT WITH NO AIR CIRCULATING AND NO WINDOWS TO OPEN FOR VENTILATION. MY LETTER SENT TO DAIMLER/CHRYSLER IS BELOW AND I AM VERY UPSET ABOUT THE PROFESSIONALISM AND CUSTOMER SATISFACTION I HAVE OR HAVEN'T RECEIVED AS I HAVE SENT THEM TWO LETTERS, COPY OF MY BILL ETC. AND I HAVE NOT HEARD ONE RESPONSE FROM DAIMLER DAIMLER CHRYSLER ATTENTION: REIMBURSEMENT I PURCHASED A 2001 DODGE GRAND CARAVAN IN SEPTEMBER 2001 IT WAS A USED VAN WITH 19,000 + MILES AND SOME ORIGINAL WARRANTY STILL REMAINING. WE PURCHASED WHAT WE THOUGHT AND WERE TOLD TO BE AN ADDITIONAL 75,000 OF WARRANTY COVERING US TO 100,000. I HAVENT HAD THE VAN TWO YEARS AND MY A/C COMPRESSOR HAS GONE OUT AT ONLY 83,000 MILES WE BROUGHT IT TO A DEALER ON JULY 29, 2003 TO REPLACE THE A/C COMPRESSOR AND TO CHECK WITH OUR WARRANTY COMPANY, WHICH WE WERE THEN TOLD THAT OUR WARRANTY EXPIRED AT 75,000 MILES. I WAS EXTREMELY IRRITATED. I COMMUTE 120 MILES A DAY AND LIVING WITHOUT A/C IN THE SUMMER CANNOT BE DONE SO I HAD THE COMPRESSOR ASSEMBLY KIT REPLACED IN THE TUNE OF $1,094.00 THEN AS AN ADDED SLAP IN THE FACE I RECEIVED YOUR LETTER ON AUGUST 5, 2003 STATING THAT YOU KNOW OF THE A/C PROBLEMS THE 2001-2003 MODELS ARE HAVING BUT YOU WILL ONLY PAY TO FIX THEM IF YOU HAVENT GONE OVER AN UNKNOWN EXTENDED 70,000 MILES. I AM WRITING THIS LETTER TODAY TO ASK TO BE REIMBURSED FOR THE REPAIR OF MY AIR CONDITIONER. I HAVE ATTACHED A COPY OF THE WORK ORDER SHOWING THE REPAIR AND COST AS STATED IN YOUR LETTER. SINCERELY, [XXX] [XXX]. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080642July 8, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
I PURCHASED MY 1998 GRAND CARAVAN IN OCTOBER OF 2003. I LOVE THIS VEHICLE, IT HAS EVERYTHING I WANT AND NEED. I PURCHASED THE SAME TYPE OF VEHICLE AFTER THE OTHER ONE WAS TOTALED BY A DEER. COULD YOU PLEASE TELL ME WHY THERE IS NO RECALL ON THE AIR CONDITIONER? I REPLACED THE EVAPORATOR IN MY OTHER VAN AND THIS ONE NEEDS THE SAME THING DONE TO IT. THIS VEHICLE WAS PURCHASED IN THE COOLER MONTH, BUT NOW THAT IT REACHES 100 DEGREES HERE IN FLORIDA, I NEED AN AIR CONDITIONER THAT WORKS. I CANNOT AFFORD TO PAY $1,400 TO FIX THIS ONE, I DID IN MY OTHER VAN AND AM STILL MAKING THE PAYMENTS ON THAT REPAIR BILL. I HAVE THREE CHILDREN AND CANNOT GO ANYWHERE WHEN THE HEAT IS SO INTENSE. MANY PEOPLE WITH A CARAVAN HAVE THIS SAME PROBLEM. CAN YOU HELP, CAN YOU EXPLAIN WHY THERE HAS NOT BEEN A RECALL ON THIS MALFUNCTIONING PROBLEM? THANK YOU!*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10080439July 6, 2004
AIR BAGS:FRONTAL
AIR BAG INDICATOR LIGHT IS ON, HORN AND CRUISE CONTROL DO NOT WORK ON MY 1999 DODGE GRAND CARAVAN. HIGHLY LIKELY, THE PROBLEM IS THE CLOCK SPRING. THERE IS AN EXISTING RECALL FOR 1996 - 1998 GRAND CARAVANS WITH THE EXACT SAME SYMPTOMS. DODGE WILL NOT FIX THE PROBLEM UNTIL THERE IS A RECALL. THEY HAVE SAID THAT IT IS CURRENTLY UNDER INVESTIGATION FOR THE 1999 - 2000 MODEL YEAR, BUT APPARENTLY THAT HAS BEEN THE CASE AT THE NHTSA SINCE 2001. MY LAST 8 DIGITS OF MY VIN ARE XR412677. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080458July 6, 2004
AIR BAGS, ELECTRICAL SYSTEM
WELL A FEW MONTHS AGO WE HAD ELECTRICAL PROBLEMS WITH OUR 1999 GRAND CARAVAN. THE MILEAGE, GAS GAUGE, ODOMETER, SPEEDOMETER STOPPED WORKING WHILE I WAS IN THE VAN WITH IT RUNNING IN PARK . IT TURNED OUT BY A CERTIFIED TECH TO BE A MANUFACTURER'S DEFECT BECAUSE IT WAS A WIRE WAS RUBBING ON A MANUFACTURER'S WELD LOCATED IN THE OVERHEAD COMPARTMENT AREA. SO WE PAID FOR IT TO BE FIXED $500 AND NO PROBLEM SINCE. SO CURRENTLY WE HAD OUR AIRBAG LIGHT COME ON ALONG WITH NO HORN OR CRUISE CONTROL. SO I CONTACTED DODGE LIKE SOME OF THESE SITES I READ SAID TO DO BECAUSE SOME OTHER PEOPLE HAD THEIRS WORKED ON FOR FREE AND I GOT A EMAIL WHICH STATES THEY WILL NOT WORK ON EITHER REIMBURSEMENT FOR THE ONE AND NOT EVEN FOR THE AIRBAG LIGHT. I AM CURRENTLY NOT DRIVING THE VAN BECAUSE I WAITED FOR MY RESPONSE FROM DODGE. OUR VAN ONLY HAS AROUND 67,000 MILES ON IT. I HAVE THE EMAIL FROM DODGE IF YOU ARE INTERESTED IN SHOWING HOW THEY RESPOND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080266July 1, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE LENS COVER FOR THE VEHICLE HEADLIGHTS ARE DISCOLORING. THIS CONDITION HAS CAUSED POOR VISIBILITY WHEN DRIVING AT NIGHT AND EVEN WHEN USING THE HIGH BEAM LIGHTS. THE DEALER WAS NOTIFIED AND INFORMED CONSUMER THAT THE PART WAS NOT COVERED UNDER A MANUFACTURERS RECALL. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079145July 1, 2004
AIR BAGS
RECENTLY FOUND OUT THAT MY 2001 DODGE GRAND CARAVAN HAS A BAD CLOCK SPRING. WITHOUT REPLACING THE CLOCK SPRING THE AIR BAG WILL NOT DEPLOY. I HAVE NOT YET REPLACED THE SPRING SO COST ARE UNKNOWN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079077June 30, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:HORN, AIR BAGS
AIRBAG LIGHT CAME ON, HORN DOESN'T WORK, CRUISE CONTROL DOESN'T WORK. TOOK IT TO THE DEALER SAID THAT THERE HAD BEEN SOME RECALLS ON IT BUT NOT ON MY MODEL...DID SOME RESEARCH AND FOUND THAT THIS IS A CONSISTANT PROBLEM ON THE CARAVANS INCLUDING MY MODEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078987June 29, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT WILL LIGHT UP WHEN DRIVING. HAD VEHICLE SERVICED AND CLOCKSPRING WAS REPLACED. THIS ITEM HAS BEEN RECALLED ON MY OTHER VEHICLE SAME MAKE AND YEAR DIFFERENT MODEL. WONDERING WHY IT HAS NOT BEEN RECALLED FOR THIS VEHICLE AS WELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079039June 29, 2004
STEERING:RACK AND PINION
AFTER MAKING "CLUNKING NOISES FOR APPROXIMATELY 25,000 MILES MY STEERING RACK WORE OUT AT APPROXIMATELY 35,000 MILES. THE DEALER REPLACED IT UNDER 100% WARRANTY, AND NOW MY REPLACEMENT RACK ( A REMANUFACURED UNIT) STARTED MAKING THE SAME NOISES AFTER APPROXIMATELY 4,000 MILES. HEN THE RACK WAS REPLACED I WAS INFORMED THAT I MAY INCUR THE SAME PROBLEM WITH THE REPLACEMENT RACK AS CHRYSLER WAS HAVING A PROBLEM WITH THEIR STEERING RACKS. I COMPLAINED ABOUT THE NOISE AFTER I HAD EXCEEDED THE 3YR./36000 MILE WARRANTY. AS I MISTAKENLY THOUGHT I HAD A 12 MO./12,000 WARRANTY ON THE REPLACEMENT RACK. THE DEALER INFORMED ME THAT THE WARRANTY HAD EXPIRED ONCE I EXCEED THE 3/36,000 GUARANTY AND AFTER SPEAKING TO CHRYSLER CUSTOMER SERVICE IN DETROIT THE DEALER OFFERED ME A 50/50 GUARANTEE...I AM STILL IN COMMUNICATION W/THE DEALER AND AM WAITING TO FIND OUT WHAT THEIR DISTRICT MGR. DECIDED ABOUT A POSSIBLE 100% EPLACEMENT. IF THIS IS HAPPENING TO ME AND WHAT I HEARD ABOUT THIS BEING A MORE WIDESPREAD PROBLEM IS TRUE, I FELT I SHOULD BRING THIS TO YOUR ATTENTION. PLEASE NOTE THAT I AM A FORMER NEW YORK STATE LICENSED AUTOMOTIVE DAMAGE ADJUSTER/INVESTIGATOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080043June 28, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
CONSUMER STATES THAT FRONT HEAD RESTS ARE IN THE WAY WHEN VIEWING THROUGH THE REAR WINDOW. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078881June 27, 2004
SUSPENSION:FRONT
SAME ISSUE AS ODI COMPLAINT 10074411 - METAL AT TOP OF WELL HOUSING STRUT/SPRING COMPONENTS, DRIVER FRONT, RUSTING. COULD CAUSE SUSPENSION FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078861June 26, 2004
STRUCTURE:BODY
PAINT PEELING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080026June 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 DODGE CARAVAN JUMPED FROM DRIVE TO NEUTRAL WHILE DRIVING 35 MPH. *MR THE VEHICLE HAS BEEN TAKEN TO THE DEALER OVER FIVE TIMES FOR THIS PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074151June 24, 2004
SEAT BELTS:REAR/OTHER
WHILE STOPPING AT A LIGHT THE CONSUMER'S VEHICLE WAS REAR ENDED IN A FIVE CAR COLLISION. UPON IMPACT, THE REAR SEAT BELT DISCONNECTED, CAUSING THE CHILD SAFETY SEAT TO FLY FORWARD, HITTING THE BACK OF THE DRIVER'S SEAT. NO INJURIES REPORTED. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10075579June 24, 2004
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE STARTING UP THE VEHICLE, THE ABS WARNING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MECHANIC DETERMINED THAT THE WHEEL SPEED SENSOR NEEDED TO BE REPLACED, WHICH HAD ALREADY BEEN REPLACED THREE TIMES. *AK THE ABS LIGHT HAD COME ON AFTER THE REAR DRIVERS SIDE TIRE BLEW OUT. THE DEALER STATED THAT THE ABS LIGHT HAD COME ON DUE TO IT BEING BURNT OUT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079697June 23, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WITHOUT ANY INDICATION WINDSHIELD WIPERS STOPPED FUNCTIONING REGARDLESS THE TIME OF USAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079706June 23, 2004
AIR BAGS:FRONTAL
WHILE TRAVELING AT 20 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. MANUFACTURER WAS NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10078671June 23, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CLOCK SPRING FAILURE. AIRBAG LIGHT CONSTANTLY GOING OFF AND ON. CONTACTED MANUFACTURER-STATED THAT NO RECALL ON MY VEHICLE, BUT THERE WERE SOME RECALLS FOR THAT YEAR AND MODEL, BUT MINE WAS NOT MANUFACTURED DURING THAT TIME FRAME. (???) TOLD THAT THE AIRBAG WOULD NOT WORK WHEN LIGHT WAS ON. RECALL NEEDED!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078701June 23, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
2001 DODGE CARAVAN WITH 49000 HAS A CRACKED FRAME. I HAVE NEVER HAD A COLLISION IN THIS VEHICLE. THE CAR IS UNSAFE TO DRIVE. MY VEHICLE HAS ONLY BEEN SERVICED BY DODGE SINCE BOUGHT IN DEC 2001. DODGE REFERRED ME TO AN AUTO BODY SHOP FOR REPAIR, AND SAID IF REPAIRS WERE EXPENSIVE TO TURN THE CAR OVER TO MY INSURANCE COMPANY. I EMAILED DODGE AND THEY REPLIED THAT BECAUSE MY VEHICLE IS OVER 3YRS OLD OR 36,000 MILES I AM NOT COVERED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078708June 23, 2004
AIR BAGS
DRIVER SIDE AIRBAG DID NOT DEPLOY. AFTER THE DODGE CARAVAN SUSTAINED A HEAD ON COLLISION. 96 DODGE G. CARAVAN. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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