Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10196783July 18, 2007
SUSPENSION:FRONT:MACPHERSON STRUT
1999 DODGE GRAND CARAVAN TAKEN TO LOCAL REPAIR SHOP IN MARCH 2007 FOR NORMAL SERVICING , OIL CHANGE/TIRE ROTATION, AND SHOP MANAGER INDICATED THAT THE FRONT STRUTS WERE WORN OUT AND NEEDED TO BE REPLACED. THEY STATED THEY COULD NOT DO THIS SINCE BOTH FRONT STRUT MOUNTS WERE BADLY RUSTED AND WOULD LIKELY BREAK UPON SERVICING. THE REPAIR SHOP WARNED ME TO IMMEDIATELY GET THE STRUT MOUNTS FIXED FOR SAFETY REASONS. I VISITED A LOCAL 5 STAR DODGE DEALER, WHO STATED THAT THIS PROBLEM DOES OCCUR AND IS NOT COVERED UNDER ANY WARRANTY/RECALL. COST TO REPAIR PROBLEM , NO NEW STRUTS WAS $1300. I CALLED A NUMBER OF BODY SHOPS AND FOUND A LOCAL SHOP WHICH HAS BEEN REPAIRING THIS PROBLEM SINCE 2000! THEY SAID THIS PROBLEM WAS COMMON FOR THESE VEHICLES FOR MODEL YEARS 1996-2000 IN THIS PART OF THE COUNTRY. THEY HAD DEVELOPED A SYSTEM TO REPAIR THE PROBLEM INCLUDING REMOVING THE OLD STRUT MOUNTS, MACHINING NEW STRUT MOUNTS FROM ALUMINUM BLOCKS, AND BOLTING/WELDING THEM IN PLACE. REPAIR WAS MADE , EXCLUDING NEW STRUTS FOR $600.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196551July 17, 2007
TIRES:TREAD/BELT
IN 2003 I BOUGHT 8 FUTURA PLUS TIRES MADE BY COOPER AND SOLD BY PEP BOYS. THEY WENT ON 2 DIFFERENT VEHICLES. ALL 8 EVENTUALLY SEPARATED. ONE WAS REPLACED BY ANOTHER FUTURA PLUS AND IT HAS JUST SEPARATED ALSO. EACH AROUND 20000 TO 30000 MILES OF USE. IN EACH INSTANCE PEP BOYS REFUSED TO ACKNOWLEDGE THE TIRES WERE SEPARATED EVEN THOUGH YOU CLEARLY COULD FEEL THE BUMP IN THE TIRE , AND DRIVING WITH THE TIRE CAUSED THE STEERING WHEEL TO ROCK BACK AND FORTH AS YOU TOOK OFF THE TO INCREASE TO A BAD VIBRATION. WITH SOME OF THE TIRES THEY REFUSED TO REPLACE THEM, AND I HAD TO GO TO ANOTHER STORE. THE LATEST INCIDENT , WAYNE DOUGLAS AT THE ORANGE PARK FL STORE REFUSED TO REPLACE THE TIRES AND TRIED TO BLAME ME, BUT I QUOTED THE WARRANTY TO HIM, AND ASKED WHERE HE FOUND HIS STATEMENTS IN THE WARRANTY AND HE REFUSED TO ANSWER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196555July 17, 2007
SEATS:FRONT ASSEMBLY:RECLINER
THIS COMPLAINT WAS IN REGARD TO THE DRIVER'S FRAME SEAT BREAKING ON A 2002 DODGE CARAVAN WHILE THE VEHICLE WAS IN OPERATION. TO ME THIS WAS A SERIOUS SAFETY ISSUE. A CALL TO CHRYSLER CORPORATION WAS UNSUCCESSFULLY AS THE COMPANY WILL NOT COVER THIS LOSS DUE TO MILEAGE, WHICH SHOULD NOT BE A FACTOR IN THE DRIVER'S SEAT COMING APART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196564July 17, 2007
TIRES
I OWN AN '05 DODGE GRAND CARAVAN WITH 1 DOUGLAS TOURING 215/65/R16 ON DRIVER'S FRONT. TIRE BLEW AT APPROX 60 MPH IN CLEAR ROAD CONDITIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196419July 16, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHEN USING THE SWITCH THE HEADLIGHTS WILL NOT COME ON. SOMETIMES EITHER NEED TO TURN OFF THE ENGINE AND RESTART AND THEN TURN SWITCH ON AGAIN OR TURN HEADLIGHT SWITCH OFF AND ON SEVERAL TIMES BEFORE THE HEADLIGHTS WILL COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196361July 14, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ALL OF A SUDDEN, THE ENTIRE LOCKING SYSTEM STOPPED WORKING. I COULD NOT LOCK ANY OF THE DOORS WHETHER BY REMOTE, OR THE BUTTON INSIDE THE CAR OR WHEN THE CAR WAS IN DRIVE. THIS POSED A SAFETY ISSUE SINCE MY CHILDREN CANNOT REACH THEIR LOCKS TO MANUALLY LOCK THEM. LUCKILY I WAS ABLE TO SEARCH THE INTERNET AND FOUND SEVERAL OTHER CONSUMERS WITH THE SAME PROBLEM AND THEY GAVE ADVICE ON HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196292July 13, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SERVICE BRAKES, AIR:DISC:PADS, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID, UNKNOWN OR OTHER
I RECENTLY HAD MY 2005 DODGE GRAND CARAVAN, 28000 MILES, SERVICED ONLY TO FIND OUT THAT MY FRONT BRAKES ARE 100% GONE, MY THROTTLE BODY IS PLUGGED UP, AND I HAD NO POWER STEERING FLUID. OF COURSE, AS THE DEALERSHIP TELLS ME, THE WARRANTY DOES NOT COVER ANY OF THESE REPAIRS THAT NEED TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196057July 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2007 DODGE GRAND CARAVAN. THE CONTACT ACCIDENTALLY PLACED THE VEHICLE IN NEUTRAL INSTEAD OF PARK AND IT ROLLED INTO A POND. THE VEHICLE SUSTAINED MINOR DAMAGES. THERE IS A FEATURE ON THE STEERING WHEEL, HOWEVER, THE CONTACT COULD NOT IDENTIFY THE FEATURE. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE IS 24,049 AND FAILURE MILEAGE WAS 23,152.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196115July 11, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR WILL NOT STAY IN THE UP POSITION. IT HAS BEEN REPAIRED TWICE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR THE THIRD TIME, BUT THE DEALER REFUSED TO MAKE THE REPAIR. THE CURRENT MILEAGE IS 10,500 AND FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195638July 9, 2007
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
DAIMLERCHRYSLER GEN3 SEATBELT BUCKLE - PRONE TO FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195385July 5, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, POWER TRAIN:DRIVELINE
THE FUEL LINE IS NOT SECURED TO THE UNDERCARRIAGE. IT CAME OUT OF ITS OPEN U SHAPED HANGER AND FELL AGAINST THE DRIVELINE. THE DRIVE LINE THEN WORE A HOLE IN THE GAS LINE SHUTTING DOWN THE VEHICLE AND SPEWING FUEL ALL OVER. STRANDING EVERYONE. LUCKILY IT DID NOT START A FIRE FROM THE MUFFLER. IT HAS BEEN REPAIRED AND TIED TO THE HANGER SO THAT IT WILL NOT COME OUT AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195288July 3, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE POWER LOCKS ON THE VEHICLE DID NOT OPERATE. THIS WAS A GREAT INCONVENIENCE AND COULD LEAD TO DRIVER'S NOT LOCKING THE DOORS AND CAUSING INJURIES IN THE EVENT OF AN ACCIDENT. I HAVE A COUSIN WHO WAS VISITING FROM OUT OF STATE AND HE NOTICED THE PROBLEM WITH THE LOCKS. HE HAD THE SAME YEAR OF DODGE CARAVAN AND EXPERIENCED THE SAME PROBLEM ,AND HAD TO THE DEALER SEVERAL TIMES BEFORE IT WAS FIXED. I BELIEVE THAT A RECALL SHOULD BE ISSUED BECAUSE I DID NOT BELIEVE THAT THE DOORS WILL BE LOCKED MANUALLY AND UNLOCKED MANUALLY BY USERS OF THESE CARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195111July 2, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1999 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKE LINE FAILED ON TWO OCCASIONS WHILE DRIVING 55 MPH. THE FIRST TIME WAS IN OCTOBER OF 2006 AND THE SECOND TIME WAS ON JUNE 27, 2007. THE CONTACT WAS ABLE TO PULL OFF THE ROAD BOTH TIMES AND THE VEHICLE WAS TOWED. THE CURRENT AND FAILURE MILEAGES WERE 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195058June 30, 2007
TIRES:TREAD/BELT
PEP BOYS FUTURA PLUS TOURING SE P215/70R/15WW. PART#WK14CPU754. PURCHASED SET OF 4 ON 4/28/2004 AT HAMPTON, VIRGINIA PEP BOYS. BELT SEPARATION AFTER 18,000 MILES. HALF THE WIDTH OF THE TIRE FOR APPROXIMATELY 8 INCHES CIRCUMFERENCE BULGED OUT APPROXIMATELY 1 INCH. HAPPENED WHILE SETTING IN DRIVEWAY. SERVICE ADVISOR AT DEALER WHERE PURCHASED INITIALLY DENIED IT WAS A DEFECTIVE TIRE, THEN SAID THAT IS WHAT HE HAD BEEN TOLD TO SAY BY MANAGEMENT. MANAGER THEN OFFERED TO PRORATE AND REPLACE WITH SAME TIRE, THAT HAS NOW BEEN REBADGED AS A DEFINITY TIRE, AT A PRICE THAT IT WAS ALREADY BEING SOLD AT IN SETS OF 4. APPARENTLY HE ASSUMED I WAS IGNORANT. NOW RUNNING ON SPARE AND GOING TO BUY A SET OF MICHELIN X ONES AT COSTCO SINCE MY EXPERIENCE SEEMS TO INDICATE THESE TIRES ARE DEFECTIVE AND THE MANUFACTURER KNOWS IT AND IS STONEWALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194999June 29, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 DODGE GRAND CARAVAN. WHEN THE AIR CONDITIONER IS ACTIVATED, THE PASSENGER SIDE FLOOR BECOMES DAMP. ALSO, THE LCD SCREEN ON THE RADIO NO LONGER OPERATES. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER. THE CONTACT WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194693June 26, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
VEHICLE POWER STEERING MAKES LOUD RESONATING HUM WHEN TURNING. DEALERSHIP CANNOT FIND THE LOCATION OF THE NOISE. RACK & PINION AND POWER STEERING PUMP HAVE BOTH BEEN REPLACED, AND THE NOISE STILL PERSISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194149June 25, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
2000 DODGE GRAND CARAVAN SERPENTINE BELT KEEPS SQUEALING, BREAKING, SLIPPING OFF, AND SHREDDING. FOR OVER A YEAR NOW WE HAVE PROBLEMS WITH THIS BELT THAT HAVE BAFFLED THE MECHANICS. FORTUNATELY, NO ONE HAS BEEN INJURED, BUT WE HAVE BEEN STRANDED TWICE REQUIRING A TOW, AND H HAD THE VAN IN THE SHOP AT LEAST 6 TIMES OVER THIS PROBLEM WHICH IS STILL UNRESOLVED.*AK AFTER A QUICK SEARCH, IT SEEMS TO BE A HUGE PROBLEM THAT MANY OWNERS ARE EXPERIENCING. MANY 'FIXES' ARE OUT THERE, BUT PERHAPS THE BEST, MOST RELIABLE IS TO HAVE THE MECHANIC INSTALL AN 'AFTER MARKET' KIT WITH SPECIAL PULLEYS AND BELT FOR AROUND $200. I WILL PROBABLY HAVE THIS DONE AS WE CAN'T KEEP ROLLING THE DICE WITH THE FAMILY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194170June 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFED FROM FOURTH GEAR TO SECOND GEAR AT 60 MPH. CHECK ENGINE LIGHT CAME ON AND TRANSMISSION WOULD NOT SHIFT. DEALER REPLACED TRANS MISSION CONTROL MODULE. NINE DAYS LATER TRANSMISSION WOULD NOT SHIFT OUT OF SECOND GEAR. DEALER REPLACED TRANSMISSION SOLENOID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193952June 22, 2007
SEATS
THE BACK OF THE DRIVER'S SEAT SNAPPED OFF THE SEAT BASE WHILE I WAS DRIVING. 2000 DODGE GRAND CARAVAN, THE WELD ATTACHING THE BACK TO THE SEAT BASE FAILED AND THE SEAT COLLAPSED INTO THE SECOND SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193900June 21, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
2005 DODGE CARAVAN THAT WHEN IT RAINS THE POWER STEERING GOES OUT MAKING THE VEHICLE ALMOST IMPOSSIBLE TO CONTROL. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS, TARPON DODGE AND CLEARWATER AUTOWAY DODGE TO HAVE THEM FIGURE OUT A REPAIR. BOTH DEALERSHIP SAID THEY COULD NOT DO ANYTHING UNTIL CHYRSLER CAME UP WITH A FIX. THE SERVICE MANAGER FROM TARPON DODGE TOLD ME NOT TO DRIVE IN THE RAIN AND AVOID PUDDLES IF I DID DRIVE IN THE RAIN AND TO SLOW DOWN. I THEN SENT LETTERS TO CHYRSLER CUSTOMER CARE REQUESTING A FIX OR REPLACEMENT VEHICLE WITHOUT PENALTY FROM THE LEASE COMPANY. CUSTOMER CARE SAID THAT THERE WAS NOTHING THEY COULD DO. DRIVE SLOWER AND AVOID PUDDLES. I LIVE IN FLORIDA, WHEN IT RAINS, IT RAINS. ALL OF OUR STREET TURN INTO GIANT PUDDLES AND IF I WERE TO DRIVE MUCH SLOWER, I WOULD BE GOING BACKWARDS. THE POWER STEERING GOING OUT IS FRIGHTENING AND DANGEROUS. IT COMES BACK THEN YOU ARE OVER REACTING TO COMPENSATE FOR NO STEERING. AT ONE POINT I COULD NOT NEGOTIATE A TURN AFTER ALREADY MOVING INTO IT AND THEN THE STEERING CAME BACK ON AND I NEARLY WENT THROUGH A FENCE AND FIELD. I HAVE AN ILLNESS THAT REDUCES MY STRENGTH AND MAKES HANDLING THIS VAN WITHOUT POWER STEERING EVEN FOR 30 SECONDS ALMOST IMPOSSIBLE. THIS HAS BEEN GOING ON NOW FOR OVER A YEAR. FOUR TIMES IN THE SHOP AFTER A RAIN STORM AND THE POWER STEERING HAS GONE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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