Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10205668October 15, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 DODGE GRAND CARAVAN. WHILE DRIVING BETWEEN 10-20 MPH, THE BRAKES SQUEALED AND MADE A GRINDING NOISE WHEN APPLIED. HOWEVER, THE VEHICLE STILL STOPPED NORMALLY. A POLICE REPORT WAS FILED. THE FRONT BRAKES WERE REPLACED, THE FRONT ROTORS WERE CUT, AND THE REAR DRUMS WERE CUT AND ADJUSTED AT 9,000, 22,000, 33,000, 45,000, AND 61,000 MILES. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE BRAKES HAVING A LOT OF WEIGHT ON THE FRONT END. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 67,000. THE DEALER STATED POWER STEERING NOISE, VEHICLE REVVING ON HILLS. UPDATED 11/14/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205671October 15, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. WHILE DRIVING 45 MPH, THE STEERING VIBRATED AND THE VEHICLE FELT OUT OF ALIGNMENT. PRECISION ALIGNMENT INSPECTED THE VEHICLE AND NOTICED THAT THE MOTOR MOUNT WAS WORN AND NEEDED TO BE REPLACED. THE DEALER STATED THAT THEY WOULD PERFORM A DIAGNOSTIC TO DETERMINE IF THE MOTOR MOUNT WAS FAULTY. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 38,000 AND FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205787October 15, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
METAL COOLANT LINES GOING TO REAR HEATER FAILED. COMPLETELY ROTTED/RUSTED OUT ($470 IN PARTS/LABOR, PART WAS $200). VEHICLE HAD 116K MILES ON IT. PART WAS REPLACE WITH NEW DESIGN COOLANT LINES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205597October 14, 2007
SUSPENSION:FRONT
1998 DODGE GRAND CARAVAN - CORROSION IN DRIVER SIDE STRUT TOWER RESULTED IN A CRACKED STRUT TOWER AND INSECURE STRUT MOUNT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205457October 11, 2007
SUSPENSION:FRONT
HELLO, MY COMPLAINT IS ABOUT A ABOUT WHAT I CONSIDER A DESIGN AND MATERIALS DEFECT ON THE STRUT TOWER MOUNTING ON MY DODGE CARAVAN. THERE IS CONSIDERABLE INFORMATION ABOUT THIS DEFECT ON YOUR WEBSITE AS WELL AS OTHERS AND I FEEL THAT A RECALL IS WAY PAST DUE ON THIS ISSUE. I DID CONTACT CHRYSLER AT THEIR REQUEST AND PROVIDED THE INFORMATION WHICH THEY REQUESTED. THEIR RESPONSE WAS THAT THERE WAS NO RECALL ON THIS ITEM AND BECAUSE I WAS THE THIRD OWNER OF THIS VEHICLE THAT THERE WAS NO FURTHER ASSISTANCE WHICH THEY WERE WILLING TO PROVIDE. I AM HOPING THAT YOU WILL BE ABLE TO ASSIST ME WITH THIS PROBLEM IN GETTING A FAIR RESPONSE FROM CHRYSLER. I WOULD ALSO LIKE TO SHARE MY PAST CORRESPONDENCE WITH CHRYSLER WITH YOU ALONG WITH SOME PHOTOS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205217October 9, 2007
STEERING:HYDRAULIC POWER ASSIST:PUMP, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ON 8/22/07 I PURCHASED A 2007 DODGE GRAND CARAVAN FROM ED NAPLETON DODGE IN OAKLAWN, ILLINOIS. ON 10/5/07 WHILE DRIVING MY VEHICLE, IT OVERHEATED AND THE STEERING WENT OUT OF CONTROL CAUSING THE VEHICLE TO BE HARD TO STEER. LOOKING UNDER THE HOOD THE ALTERNATOR BELT WAS IN SHREDS. IT WAS LEARNED THAT THE POWER STEERING PUMP WENT OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205192October 8, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SHORTLY AFTER FILLING UP WITH GAS, I OFTEN EXPERIENCE DIFFICULTY WITH THE VEHICLE. IT SOMETIMES STALLS. IT ACTS UP WITHIN A MINUTE OR TWO BY TRYING TO STALL. I TRY TO GIVE IT AS MUCH GAS AS I CAN AND IT EVENTUALLY STOPS ACTING UP IF IT DOESN'T STALL FIRST. THE DEALER SAYS THEY CANNOT REPLACE THE FUEL FILTER, BECAUSE IT IS PART OF THE WHOLE GAS TANK SETUP. IT IS NOT REPLACEABLE LIKE MOST FUEL FILTERS ARE. IT SEEMS TO ME THAT IT IS THE FUEL FILTER NEEDING TO BE CLEANED. I DO BELIEVE IT IS RUINING MY FUEL PUMP SLOWLY. I AM CONCERNED ABOUT WHEN IT STALLS THAT SOMEONE MAY RUN INTO THE BACK OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205133October 6, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
THE CAR HAD A STRONG ODOR OF GAS AFTER I STARTED IT. I OPENED THE HOOD AND SAW GAS ALL OVER THE VALVE COVERS AND IT WAS COMING FROM BOTH ENDS OF THE FUEL RAIL CROSSOVER TUBE. I WAS VERY LUCKY IT DIDN'T START A FIRE AND BURN MY HOUSE DOWN SINCE THERE WAS FUEL ALL OVER THE EXHAUST MANIFOLDS AND WIRING. I HAVE GONE TO THE DEALER TO ORDER A NEW PART. THIS SEAMS LIKE A SERIOUS SAFETY ISSUE THAT CAN HAVE DEADLY RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205056October 4, 2007
SUSPENSION:FRONT:MACPHERSON STRUT, STRUCTURE:BODY
MY CAR FAILED ITS STATE INSPECTION DUE TO EXCESSIVE CORROSION ON THE STRUT TOWERS. WHEN INFORMED I ASKED THE SHOP IF THEY KNEW OF THIS PROBLEM. THEY REFERRED ME TO A TECHNICAL SERVICE BULLETIN TSB 23-044-02 ISSUED IN OCT OF 2002 WHICH AFFECTED MY MINIVAN WHICH I WAS NEVER INFORMED OF STATING THAT MINVANS BUILT BETWEEN 1996-2000 HAVE THIS PROBLEM AND NEED TO BE IMMEDIATELY CORRECTED. I WENT TO A CHRYSLER DEALER WHO INFORMED ME THAT THE REPAIR WOULD BE IN EXCESS OF 1300 DOLLARS AND THAT SINCE NO RECALL HAD EVER BEEN ISSUED THAT THEY WOULDN'T COVER THE REPAIR EVEN THOUGH THEY HAD ISSUED THE BULLETIN. IF THE REPAIR ISN'T MADE THE CAR WILL NOT BE ABLE TO PASS THE PA STATE INSPECTION AS THE INSPECTOR HAS DEEMED THE CAR UNSAFE TO DRIVE IN ITS CURRENT CONDITION. I HAVE LOOKED AT YOUR DATA BASE AND SEEN MULTIPLE EXAMPLES OF THIS COMPLAINT REGISTERED AS WELL AS ON MULTIPLE CAR BOARDS DISCUSSING THIS AND NHTSA'S REFUSAL TO ISSUE A RECALL. THIS IS A DANGEROUS SITUATION THAT COULD RESULT IN PHYSICAL INJURY AND IN MY CASE HAS LEAD TO AN UNSAFE CAR THAT CANT BE DRIVEN IN PA. I AM PART OF THE SAE CORROSION COUNCIL LOOKING INTO CORROSION PRACTICES IN THE HEAVY TRUCKING INDUSTRY AND I KNOW THAT IF THIS HAPPENED IN THE HEAVY TRUCKING INDUSTRY THERE WOULD BE AN IMMEDIATE SAFETY RECALL. WHY HASN'T THIS HAPPENED HERE WHEN THERE IS AN OBVIOUS PROBLEM THAT THE MANUFACTURER KNOWS ABOUT THAT AFFECTS HUNDREDS OF THOUSANDS OF VEHICLES? *TR *UPDATED 12/12/07 *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204422September 28, 2007
SUSPENSION:FRONT:MACPHERSON STRUT
LEFT FRONT STRUT HOUSING RUSTED AND NEED OF REPAIR. DODGE DEALER STATES MY PROBLEM. IS THERE A TSB ON THIS ISSUE? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204256September 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2002 DODGE GRAND CARAVAN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A RECALL REPAIR. AFTER THE REPAIR WAS MADE, THE MECHANIC STATED THAT THE PCM ELECTRICAL BOARD WAS FAILING, WHICH COULD CAUSE THE VEHICLE TO FAIL AT ANYTIME. THE CONTACT CALLED DODGE CUSTOMER SERVICE AND WAS GIVEN THE RUN AROUND. THREE WEEKS AFTER THE REPAIR WAS PERFORMED, WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY LOST POWER AND WAS TOWED TO HIS RESIDENCE. HE JUMPED THE BATTERY AND WAS ABLE TO RESTART THE VEHICLE. HE WAS INFORMED THAT THE ONLY WAY TO CORRECT THE FAILURE WOULD BE TO REPLACE THE ENTIRE ELECTRICAL BOARD. THE VEHICLE IS CURRENTLY STILL AT HIS HOME. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 98,200 AND FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204005September 24, 2007
ENGINE AND ENGINE COOLING:ENGINE
I HAD CONTINUALLY ADDED OIL EVERY MONTH STARTING AFTER ABOUT 10,000 MILES. I CHANGED OIL EVERY 3-5,000 MILES. DRIVING BACK FROM UP NORTH AND I HEARD A TICKING NOISE. I HAD CHECKED THE OIL LEVEL BEFORE OUR TRIP ON 8-3-07 AND ADDED 2 QUARTS OF OIL TO BRING IT UP TO FULL. AS WE HAD THE WINDOWS CLOSED AS THE TEMP HAD FALLEN TO CHILLY, I COULD NO LONGER HEAR THE NOISE UNTIL WE WERE WITHIN MILE OF OUR HOME. IT BECAME LOUDER AND AS WE PULLED INTO THE DRIVEWAY, IT WAS VERY LOUD. I WAS GOING TO BRING IT TO A DEALERSHIP TO GET IT CHECKED OUT THE NEXT DAY, BUT THE VAN WOULD NOT START. I HAD IT TOWED TO THE CLOSEST DEALER AND THEY LOOKED AT IT THE NEXT DAY AND TOLD ME THAT THE ENGINE HAD BLOWN. THEY TOLD ME TO CONTACT CHRYSLER AS THEY WOULD TOO. I DID AND THEY TOLD ME IT WAS NOT GOING TO BE COVERED DUE TO LACK OF MAINTENANCE. THEY WANTED OIL CHANGE RECORDS AND I DID SOME MYSELF BUT HAD 3 FROM A LOCAL REPAIR SHOP. THEY WANTED 2 MORE AND I COULD NOT SUPPLY THESE AS I HAD DONE THEM MYSELF. I DID HAVE A RECEIPT FOR THE OIL I ADDED IN LAST JULY, BUT THAT WAS IT. I HAVE ABOUT 37,000-38,000 MILES ON THE VAN. THE DEALERSHIP WANTS ME TO PAY FOR THE TEAR DOWN OF THE ENGINE EVEN THOUGH I WAS TOLD THE FIRST WEEK THAT CHRYSLER HAD OK'D THE TEAR DOWN TO FIND THE PROBLEM. NOW THE DEALERSHIP CALLED ME AND WANTS ME TO PAY FOR A TEAR DOWN SO THEY CAN LOOK INTO WHY IT BROKE. I TOLD THEM , YOU ALREADY TOLD ME THAT YOU HAD THE OK TO DO THIS AND IT SHOULD BE ALREADY DONE. I WENT TO THE DEALERSHIP AND THE VAN WAS ON THE HOIST AND WAS PARTICULARLY DISASSEMBLED. THE DEALERSHIP WANTS ME TO PAY FOR THE TEAR DOWN AND A NEW ENGINE THAT WILL COST ALMOST $5,000. I HAVE IT DOCUMENTED ON AT LEAST ONE OIL CHANGE THAT IT HAD USED 2 QUARTS OF OIL BETWEEN CHANGES. I HAD NO LEAKS BELOW MY VAN SO I WAS UNAWARE THAT THIS ENGINE WAS EATING OIL. OTHER THAN HAVING TO ADD SOME EVERY MONTH. MORE IF YOU NEED IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203665September 21, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2007 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TAILPIPE WAS EXTREMELY HOT AND BURNED A PASSENGER'S KNEE. THE VEHICLE WAS PARKED AT THE TIME. SHE ALSO STATED THAT THE PIPE DRASTICALLY PROTRUDES FROM THE REAR OF THE VEHICLE. NO ADJUSTMENTS WERE MADE. THE CURRENT MILEAGE WAS 3,000 AND FAILURE MILEAGE WAS 11. UPDATED 12/12/2007 *BF UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10203409September 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 DODGE GRAND CARAVAN. WHILE DRIVING 10 MPH, THE TRANSMISSION WOULD SHIFT HARD AND THE VEHICLE SURGED FORWARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER REPROGRAMMED THE TRANSMISSION, HOWEVER, THE FAILURE CONTINUED TO OCCUR. APPROXIMATELY TWO WEEKS LATER, THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. SHE TOOK THE VEHICLE TO ANOTHER DEALER AND THEY STATED THAT THE TRANSMISSION FAILED. AS OF SEPTEMBER 19, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 150 AND CURRENT MILEAGE WAS 6,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203392September 18, 2007
SEAT BELTS
I OWN A 2000 DODGE GRAND CARAVAN AND I WANT THE GEN 3 SEAT BELTS RECALLED. I HAVE 2 CHILD RESTRAINTS INSTALLED ON THE SAME ROW NEXT TO EACH OTHER AND WORRY THAT IN AN ACCIDENT THE SEATS MAY POSSIBLY UNBUCKLE EACH OTHER DUE TO THE GEN 3 BELTS. MY SEATS ARE INSTALLED WITH ZERO MOVEMENT AT THE BELT PATH, BUT AS WELL ALL KNOW SEAT BELTS DO STRETCH IN AN ACCIDENT AND WHO IS TO SAY THAT THEY WON'T HIT THE BUCKLE RELEASE MECHANISM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203152September 17, 2007
EXTERIOR LIGHTING:HEADLIGHTS
MILKY HEADLIGHT LENS COVERS. DISTANCE AND CLARITY GREATLY AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203169September 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 DODGE GRAND CARAVAN - NEED BRAKES FOR THE THIRD TIME - JUST LOST JOB OF 27 YEARS, CANNOT AFFORD. IS THERE A LITIGATION GOING ON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203213September 17, 2007
STRUCTURE:BODY:DOOR
MY 9 YEAR OLD SON REACH BACK INTO MY 2006 DODGE CARAVAN SXT AND WAS HIT BY THE DOOR. IT IS AN AUTOMATIC DOOR THAT IS SUPPOSED TO STOP AND RETRACT WHEN THERE IS ANY OBSTRUCTION IN IT'S PATH. IT DID NOT STOP. IT PINNED HIM AGAINST THE SIDE RAIL AND HE RECEIVED BRUISES ON HIS ARM. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10203123September 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WE PURCHASED AN 07' DODGE GRAND CARAVAN JUNE 07 AND HAVE HAD NOTHING BUT PROBLEMS W/ IT SINCE SHORTLY AFTER THE PURCHASE. IT HAS BEEN IN THE SHOP TWICE FOR THE SAME ISSUE AND IS CONTINUING TO HAVE THE PROBLEM. WHEN WE HAD IT IN THE LAST TIME WE WERE TOLD CHRYSLER WAS WORKING ON THE PROBLEM AND WOULD HAVE SOMETHING DURING THE MONTH OF AUGUST ... WELL I PHONED SEPT 11 12:15 PM AND WAS TOLD AT THAT TIME THEY STILL HAD HEARD NOTHING IN REGARDS TO THE ISSUE. IT STARTED OUT THAT THE VAN WOULD NOT SHIFT INTO GEAR WHEN COMING TO A STOP ... FEELS LIKE THE TRANSMISSION IS GOING TO DROP OUT AT TIMES. IT THEN MOVED TO DOING THIS WHILE IN MOTION AS WELL ... THE DEALER ASSURED US THAT NOTHING IS GOING TO HAPPEN IT IS A COMPUTER PROBLEM THAT CHRYSLER IS WORKING ON. THERE ARE OTHER KNOWN CUSTOMERS W/ THE SAME PROBLEM. WHEN WE HAD IT IN THE SHOP THE FIRST TIME A DX WAS RAN ON THE COMPUTER TO RESET EVERYTHING ... DIDN'T HELP AT ALL. HAD IT BACK IN A WEEK LATER FOR 9+DAYS AND AT THAT TIME THEY DROPPED THE TRANSMISSION OUT AND REPLACED THE CLUTCHES AND SOMETHING ELSE TOO. AS SOON AS WE DROVE IT OFF THE LOT IT WAS BACK TO SQUARE ONE. MY KEY HAS GOTTEN STUCK IN THE IGNITION ONCE SO FAR ... DIDN'T TAKE IT IN BUT DID PHONE TO LET THEM KNOW ABOUT THE ISSUE. THAT HAPPENED DURING THE MONTH OF JULY .... NOW MY BACK AUTOMATIC DOORS WILL NOT OPEN FROM THE INSIDE SWITCH LOCATED NEAR THE DOORS, AND MY PASSENGER SIDE WINDOW WAS ROLLED DOWN YESTERDAY (09/15/07) AND DIDN'T WANT TO GO BACK UP. I DID FINALLY GET IT UP BUT SCARED TO TRY AND ROLL IT DOWN AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203080September 15, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING IN HEAVY RAIN MY SERPENTINE BELT CAME OFF THE PULLEYS AND RESULTED IN A DANGEROUS SITUATION WHEN I LOST MY STEERING WHILE DRIVING IN TRAFFIC. I UNDERSTAND THAT THIS IS A COMMON AND DANGEROUS PROBLEM ON THE EARLIER (1997 THROUGH THE EARLY 2000S MODELS) DODGE CARAVAN 3.0, 3.3, AND 3.8 ENGINES. THERE ARE MANY POSTINGS ON THE INTERNET WITH PEOPLE HAVING THE SAME THING HAPPENING DURING RAIN STORMS. I AM THE ORIGINAL OWNER OF THIS 1998 DODGE CARAVAN. THE VAN ONLY HAS 61,686 MILES ON IT. AT 43,000 MILES I HAD TO REPLACE THE BELT, TENSIONER, AND PULLEY IDLER. I ALSO HAVE HEARD THAT DODGE DID A RECALL ON THIS PROBLEM IN AT LEAST ONE OTHER COUNTRY. CHRYSLER SHOULD BE MANDATED TO OFFER A FIX FOR THIS HERE IN THE USA. I TEMPORARILY FIXED MY PROBLEM BY PUTTING THE OLD SERPENTINE BELT BACK ON THE PULLEYS. THIS IS NOT AN EASY TASK AND TRYING TO DO IT ALONG THE ROAD IS HAZARDOUS. BUT FOR MOST PEOPLE THIS WOULD BE IMPOSSIBLE TO DO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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