Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10414732July 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER A FEW MINUTES. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413729July 20, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT STATED THE REAR BRAKES FAILED PREMATURELY. THE BRAKES, FRONT BRAKE PADS AND CALIPERS ON THE FRONT WHEELS WERE REPLACED AT 22,000 MILES. THE CONTACT STATED SMOKE WAS COMING FROM THE REAR BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE REAR BRAKE PADS AND CALIPERS NEEDED TO BE REPLACED AS WELL. THE VIN WAS NOT ACCEPTED. THE FAILURE MILEAGE WAS 22,6000 AND THE CURRENT MILEAGE WAS 27,986. THE CONSUMER STATED THE REAR BRAKES WERE REPLACED AGAIN AT 28,000 MILES. UPDATED 03/08/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413812July 20, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1998 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING; HOWEVER, THE VEHICLE RESTARTED. THE FAILURE OCCURRED ON TWENTY OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR A SECOND OPINION AND THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE CONSISTENT PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413842July 20, 2011
ELECTRICAL SYSTEM
SAME OCCURRENCE HAPPENED 4 TIMES IN 6 MONTHS, DEALER WAS NOT ABLE TO DIAGNOSE PROBLEM. WHILE DRIVING ON THE FWY IN THE FAST LANE AT NIGHT, THE WIPERS GO OFF WASHER FLUID SPRAYING, ALL LIGHTS FLASHING, HORN BLARING, TRANSMISSION DISENGAGED FROM GAS PEDAL, AFTER MANAGING TO PULL OVER TOOK KEY OUT OF IGNITION AND CAR WAS STILL RUNNING. MANANGED TO GET CAR TO THE DEALER NEXT DAY AND THEY SAID THEY CANNOT DUPLICATE THE PROBLEM, I TOOK MY CAR HOME AND AGAIN SAME INCIDENT. I WAS UPSET AND DROVE THE CAR WITH THESE SYMPTOMS HAPPENING TO THE DEALER AND THEY WITNESSED THE ISSUE, THE TECHNICIAN PULLED OUT ALL THE FUSES FROM THE FUSE BOX JUST TO SHUT THE CAR UP. STILL COULD NOT FIND THE PROBLEM. FINALLY AFTER THE 4TH TIME THE ISSUE WAS ISOLATED TO A TIPM MODULE WHICH CHRYSLER FACTORY SAID THE PART WAS ON BACK ORDER FOR 4 TO 6 WEEKS AND OTHER DEALERS DO NOT WANT TO SELL THIS PARTICULAR PART TO OTHER DEALERS ( GOT ME THINKING WHY ). CHRYSLER SELLS GOOD CARS BUT DOES NOT STAND BEHIND THE SAFETY OF THEM. IF ANYONE ELSE HAS A TIPM PROBLEM THEIR LIVES ARE AT RISK JUST AS MINE AND MY FAMILIES WAS. THE DEALER FINALLY GOT THE PART AFTER 4 WEEKS, AND SO FAR I PRAY THAT MY CAR IS SAFE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413535July 19, 2011
SERVICE BRAKES, HYDRAULIC
FRONT BRAKES WORN OUT AT 18K MILES - NOT COVERED UNDER WARRANTY - NOT CONSIDERED DEFECTIVE? PADS GONE - ROTORS HEAVILY GROOVED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413606July 19, 2011
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND THE FRONT AIR BAGS DEPLOYED UNEXPECTEDLY. AS A RESULT, THE CONTACT SUSTAINED MINOR INJURIES FROM THE KNEE TO THE LOWER LEG AREA. THE AIR BAG MALFUNCTION OCCURRED WITHOUT ANY IMPACT TO THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE AN INDEPENDENT INSPECTOR EXAMINED THE VEHICLE. THE PRELIMINARY DIAGNOSTIC REPORT INDICATED THAT THE FAILURE WAS RELATED TO THE ELECTRONIC CONTROL MODULE AND WAS NOT DUE TO A MANUFACTURER'S DEFECT. ALSO, THE COMPUTER DETECTED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED FOR OVER TWO HUNDRED AND FIFTY DRIVING HOURS. THE CONTACT STATED THAT THE WARNING LIGHT WAS ILLUMINATED FOR NO LONGER THAN FIVE MINUTES, AND THE INFORMATION IN THE PRELIMINARY REPORT WAS FALSE, IN REGARDS TO THE OPERATIONAL HOURS OF THE AIR BAG WARNING LIGHT. AFTER THREE WEEKS, THE VEHICLE WAS STILL IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 55,000. UYPDATED 09/16/11 *BF UPDATED 2/10/12 *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10413285July 18, 2011
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER SUDDENLY STOPPED THE VEHICLE AND A PASSENGERS HEAD STRUCK A HEAD REST, CAUSING HEADACHES. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10413310July 18, 2011
SERVICE BRAKES, HYDRAULIC
2009 DODGE GRAND CARAVAN REAR BRAKES FAILURE AT 28,500 MILES.. WENT IN FOR OIL CHANGE AT 24K WAS TOLD BRAKES WERE GETTING LOW. AT 28,5K I WAS TOLD BRAKES WERE CLOSE TO METAL TO METAL. AN EXTENDED WARRANTY WAS ISSUED FOR FRONT BRAKES, I WAS TOLD BY CHRYSLER THAT 15K TO 20K WAS NORMAL WEAR AND LIFE EXPECTANCY FOR THE REAR BRAKES ON THIS VEHICLE. I REFUSED REPAIR AND VEHICLE IS SITTING IN MY YARD NOT BEING USED. I WAS TOLD ALSO BY CHRYSLER THAT UNLESS MORE INFO WAS SENT TO THEM SUPPORTING THAT THE ISSUE WAS NOT NORMAL WEAR CHRYSLER WOULD BE DENYING MY CLAIM AND WOULD NOT BE OFFERING ANY ASSISTANCE ON THOSE ISSUES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413444July 18, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE SENSOR FAILURE. SIMPLY BROKE OFF COMPLETELY WHILE WASHING CAR. POSSIBLY EFFECTED BY ROADSALT. ONLY 3 YRS OLD MADE FROM ALUMINUM? NEVER SAW A METAL SHREDDED VALVE HOLDER FAIL. LUCKILY FAILED WHILE NOT MOVING. BUT SHOULD NOT HAVE FAILED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413209July 17, 2011
EXTERIOR LIGHTING
HEADLIGHT SWITCH ON 2005 CHRYSLER TOWN AND COUNTRY AND 2005 DODGE GRAND CARAVAN MALFUNCTIONS WHILE DRIVING. EXTREMELY DANGEROUS WHILE DRIVING AT NIGHT. *TR THE SWITCH ON SOME OF THESE VEHICLES SEEM TO BE INSTALLED INCORRECTLY. THERE ARE 4 SETTINGS ON THE SWITCH THAT WHEN CONNECTED WILL TURN ON THE LIGHTS APPROPRIATELY. IN SOME CASES THE SWITCH IS MISALIGNED AND THE CONTACT WILL EITHER NOT WORK AT ALL, OR, MAKE RANDOM DISCONNECTIONS. THIS IS EXTREMELY DANGEROUS WHEN DRIVING AT NIGHT AS THIS IS A FAMILY VEHICLE, KNOWN TO HAVE MULTIPLE PASSENGERS. IF THE HEADLIGHT FAIL AT NIGHT, THIS COULD BE DEADLY. THERE HAVE BEEN NUMEROUS FORUMS, AND BLOGS DESCRIBING THESE ISSUES WITH TOWN AND COUNTRY, AND CARAVAN, AND GRAND CARAVAN OWNERS. THE FAILURE OCCURS RANDOMLY, AND THE ONLY WAY TO FIX THIS IS TO EITHER OPEN/REPAIR THE SWITCH, OR REPLACE THE SWITCH. CURRENTLY I AM HAVING TO FLIP THIS SWITCH OFF AND ON BACK AND FORTH UNTIL THE CONTACTS CONNECT. IF IT DOES NOT WORK, THEN I HAVE TO DRIVE WHILE I HOLD THE HI-BEAMS ON. THIS IS NOT SAFE FOR MYSELF NOR OTHER DRIVERS DRIVING TOWARD ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413129July 16, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
VALVE SYSTEM FAILURE: WHILE TRAVELING 2000 MILES FROM HOME, THE LOW TIRE PRESSURE DASHBOARD WARNING LIGHT CAME ON. WE CHECKED ALL TIRE PRESSURE AND FILLED ONE LOW TIRE, BUT LIGHT CAME BACK ON. WE TOOK IT TO MECHANIC WHO NOTED THAT THE VALVE STEM WAS CORRODED AND CRACKED, AND COULD HAVE COME DISLODGED AT ANY MOMENT, CAUSING A BLOWOUT. REPLACED TPMS SENSOR AT A COST OF $153. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413135July 16, 2011
SERVICE BRAKES, HYDRAULIC
WARPED FRONT BRAKE ROTORS: RECEIVED A NOTICE FROM CHRYSLER OF EXTENDED WARRANTY ON BRAKES BECAUSE PADS AND ROTORS MIGHT NEED REPLACEMENT "EARLIER THAN EXPECTED". TOOK IT TO THE DEALER 1/28/11 AT 35,300 MILES AND THEY SAID THERE WAS NO PROBLEM. AT 44,000 MILES NOTICED FAINT SQUEAL. TOOK IT TO INDEPENDENT MECHANIC WHO FOUND THAT FRONT BRAKE ROTORS WERE SEVERELY WARPED AND NEEDED TO BE REPLACED. MECHANIC SAID THERE WAS WAS NO NEED TO REPLACE PADS, WHICH WERE FINE, AND THAT THIS WAS UNUSUAL BECAUSE THEY USUALLY WEAR AT THE SAME TIME. (NOTE THAT HIGH MILEAGE COMES FROM CROSS-COUNTRY TRIPS IN THE INTERSTATE, WITHOUT HEAVEY USE OF BRAKES). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413158July 16, 2011
UNKNOWN OR OTHER
POWER DOOR WILL NOT SHUT COMPLETELY OR OPEN WHEN BUTTON PUSHED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412443July 15, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH HE APPLIED THE BRAKES AND THE BRAKE PEDAL BEGAN TO PULSATE. THE STEERING WHEEL ALSO BEGAN TO SHAKE DURING THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT BOTH FRONT ROTORS WERE WARPED. THE ROTORS WERE REPLACED. APPROXIMATELY EIGHT MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE BRAKES EXHIBITED AN ACCEPTABLE AMOUNT OF RUST BUT DID NOT NEED TO BE REPAIRED. APPROXIMATELY FOUR MONTHS LATER THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS ADVISED TO REPLACE THE REAR ROTORS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,800 AND THE CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413060July 15, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 DODGE CARAVAN. THE CONTACT NOTICED A LOUD NOISE COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR BRAKES, ROTORS AND PADS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 29,550. THE APPROXIMATE FAILURE MILEAGE WAS 20,500. UDATED 8/29/11 *CN UPDATED 09/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412274July 14, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR LOCK WAS THE ONLY FUNCTIONING LOCK ON THE VEHICLE, BUT IT WOULD ONLY FUNCTION IF OPERATED MANUALLY WITH THE KEY. THE VEHICLE WAS NOT YET TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412368July 14, 2011
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:MECHANICAL
I BOUGHT A 2008 DODGE GRAND CARAVAN IN JUNE 09 WITH 5,000 MILES. AS OF TODAY, AT 57000 MILES IT IS ON IT IS NEEDING ITS FIFTH SET OF BRAKES AND ROTORS. I HAVE BEEN DRIVING FOR 20 YRS AND HAVE NEVER HAD TO REPLACE BRAKES AT A RATE LIKE THIS. BY THIS TIME I SHOULD HAVE HAD TO REPLACE MAYBE ONE SET AT A MAXIMUM. CHRYSLER HAS FAILED TO ADMIT THEIR MISTAKE IN UNDERSIZING BRAKES WHICH CLEARLY ARE BEING "EATEN UP" AT A RATE 5-6 TIMES WHAT THEY SHOULD. CHRYSLER DID REIMBURSE ME $100 FOR A $500 BRAKE JOB ONE TIME STATING THAT THEY REALIZED THAT ORIGINAL BRAKES WERE BASICALLY SHODDY, BUT THEY HAVE FAILED TO ADMIT THAT THERE IS A PROBLEM WITH THE DESIGN OF THE VAN ITSELF. IN FACT, THEY BLAMED THE PROBLEM ON THE EPA NO LONGER ALLOWING ASBESTOS IN THE BRAKES. IF THIS IS THE CASE, WHY ISN'T EVERYONE ELSE ON THE ROAD REPLACING BRAKES AT THIS ASTRONOMICAL RATE? I HAVE HAD NUMEROUS CARS, BOTH NEW AND USED, AND I HAVE NEVER HAD TO REPLACE BRAKES LIKE THIS. I AM VERY ANGRY REGARDING THIS AND FEEL THAT THIS SHOULD BE PUBLICIZED SO AS TO NOT PUT OTHERS AT RISK FOR BECOMING VICTIMS OF THE SAME DISAPPOINTING SITUATION OF A VAN. I PERSONALLY PLAN ON TRADING THIS VAN AS SOON AS I AM ABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412109July 13, 2011
LATCHES/LOCKS/LINKAGES, SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DOORS WOULD NOT LOCK UNLESS THEY WERE MANUALLY LOCKED. THE FAILURE ALSO OCCURRED TWICE IN THE PAST WHEN THE SLIDING DOORS MALFUNCTIONED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON ONE OCCASION AND REPAIRED. THE CONTACT ALSO PREVIOUSLY DISCONNECTED THE BATTERY IN ORDER TO REMEDY THE FAILURE. THE CONTACT STATED THE FRONT STRUTS WERE ALSO REPLACED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 71,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412151July 13, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
POWETRAIN-AUTOMATIC TRANSMISSION. 1. MADE GRINDING NOISE WHEN IN DRIVE OR REVERSE GEARS 2. OCCURRED ALL THE TIME UP UNTIL THE TRANSMISSION FINALLY GAVE OUT. 3. TEARDOWN OF AUTOMATIC TRANSMISSION AND REBUILD/REPLACEMENT OF "THRUST BEARINGS" AND OTHER PARTS DETERMINED BY THE DEALERSHIPS SERVICE DEPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411752July 11, 2011
ELECTRICAL SYSTEM
I RECEIVED SAFETY RECALL NOTICE L25. CALLED THE DEALER TO SCHEDUL APPOINTMENT AND CHRYSLER GROUP RECALL ASSISTANCE CENTER. THEY ARE NOT AWARE OF RECALL AND STATED THAT IT WAS BOGUS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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