Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11595240June 19, 2024
UNKNOWN OR OTHER
Driver's-side, rear-passenger sliding door in stuck in locked position. It is available for inspection. Without the use of this door passengers can be trapped in the van during an emergency. There are many others with this problem a simple search online can confirm it.(this page alone is evidence this is and has been a persistent issue: [XXX] ) No it has not been inspected by manufacturer, police, insurance representatives or others. There were no warning signs when this issue appeared. It first appeared November of 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594998June 18, 2024
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the sliding door on the rear driver’s side had seized in the locked position, and the key fob was unable to unlock the sliding door. The door was unable to unlock manually or with the key fob. The contact learned that the failure was a common failure caused by the door actuators. The vehicle was taken to the dealer where it was diagnosed that the lock rod had detach from the door latch, causing the door latch, rods, and retainers to all need to be replaced. The vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595037June 18, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2011 Dodge Grand Caravan. The contact stated that the engine turned over, but the vehicle failed to start. The contact became aware that the jumper ends were burned. There was no fuel entering the engine. The contact stated that the silicon on the relays needed to be replaced and the fuel pump had failed. Additionally, the driver's side window became inoperable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594765June 17, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, ENGINE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the front driver's seat headrest deployed independently without impact. The check engine and TPMS warning lights were illuminated. No injuries were sustained, and no medical attention was received. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594820June 17, 2024
SERVICE BRAKES
I heard the sound of metal scraping on metal when I applied the brakes. I took it to Boubin Auto Repair and they said they replaced the rear calipers, rotors and pads. They failed to connect the parking brake cable on the right side. The parking brake cable broke later and I took it to Hubbell's Auto Repair and they replaced the parking brake cables. Years later, I once again heard the scraping sound of metal on metal when applying the brakes. This was about 2.5 years after it first happened. The vehicle has about 67,000 miles on it now. I bought it new in 2015. I took it to Hubbell's Auto Repair again and they said the right rear brakes had a piston blown out of the caliper and no pad left on one side. They replaced the rear calipers with non-Mopar (aftermarket) calipers, replaced the rotors and pads. That cost $863.23. Uneven and inefficient braking resulting from failed rear brakes could result in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594538June 15, 2024
UNKNOWN OR OTHER
Sliding door latch mechanism failed on the right rear passenger door. Part number 68030380AE. The right rear passenger door was locked in the closed position. No amount of effort would open the door. I feel this is a severe safety issue. If there was an accident, especially involving the vehicle catching fire, the passenger would not be able to exit the vehicle. Please help. There should be a manual override for this latch mechanism.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594333June 14, 2024
STRUCTURE:BODY
Lock actuator malfunction. Unable to open side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594290June 13, 2024
STRUCTURE:BODY
This weekend both passenger and driver side power sliding doors seized shut, in the locked position. The doors will not manually unlock with applying a lot of force to the locking lever. Looking online there is a manufacturers warranty that was extended to 15 years or 150,000 miles for this specific problem, pointing out the locking actuator as a faulty product, only on certain models, and years. My make and year qualify but the manufacturer has not added my model to the list of affected parts. I have verified my model has the same actuator MPN as the one affected, but still not added to the list. This is a safety issue as how do we get our kids out in a safe and timely manner in an event of an emergency? This weekend we had to crawl back to the back to safely buckle them in and get them out. Would like for this issue to be forced to add the 2017 Dodge Grand Caravan SXT model to the extension of the manufacturers warranty known problem with rear power sliding and locking door actuators. The manufacturer is aware of the problem and is at risk of a lawsuit of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593689June 11, 2024
POWER TRAIN
Transmission failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593340June 10, 2024
UNKNOWN OR OTHER
My car started making a loud buzzing sound after starting it up and driving. The sound startled me and I was scared to drive. It stopped so I continued on with my day. Every time I started it up and drove it did the same thing. Finally after getting home and hitting the lock on my remote, it did the same noise locking the car. I realized it is an issue with a motor on the automatic locking mechanism. I don’t know what it means or if it’s a safety issue but it really frightened me because it’s so loud. I don’t have a picture but I do have a video of the noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593403June 10, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Grand Caravan. The contact stated while driving 35 MPH, the passenger's side active head restraint deployed independently. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the headrest. The contact was informed that the headrest needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593469June 10, 2024
ENGINE
The contact owns a 2015 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The contact stated while stopped at a stop light, the vehicle intermittently stalled. The vehicle was able to be restarted. The contact made the dealer aware of the failure; however, the vehicle was not diagnosed. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593287June 9, 2024
POWER TRAIN
Vehicle transmission went out in 2022. Checked and it shows known recall for this transmission pump failure for Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016. According to the sticker inside the door, ours was manufactured in March 2016 which was during the recall period. However, our vehicle has not been included in the recall and has been sitting in our driveway for almost 2 years. It needs a new transmission due to the known pump failure issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593324June 9, 2024
POWER TRAIN
Transmission failed with minimal warning. Getting transmission codes for pressure. There is a recall for transmission pressure but shows my VIN isn't a part of recall. This van has less than 88000 miles. I believe the recall should be expanded. This van was manufactured in the same date range affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592985June 7, 2024
UNKNOWN OR OTHER
Very shortly after purchasing the vehicle, the rear drivers side sliding door stopped opening. It cannot be opened manually or with the button. It seems to be stuck in the locked position. I was aggravated but let it go because I had the other side sliding door functioning. Yesterday 06/06/2024 the passenger side sliding door did the same thing. I have 4 children that had no way out of my vehicle other than to climb through the 2 front seats. In the event of an accident this would be an incredibly unsafe situation. I noticed that there was a recall for this issue for my model of vehicle that ended in 2017. Mine is a 2018 and therefore not covered by that particular recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593121June 7, 2024
AIR BAGS
The contact owned a 2016 Dodge Caravan. The contact stated that while her son was drunk driving and passed out at an undisclosed speed, the vehicle crashed into a sign and a guardrail causing the vehicle to flip over and come to a stop at a ditch. The contact stated the vehicle was in a previous collision where the air bags deployed and had to be replaced. The contact stated during this collision the police report confirmed the steering wheel, driver's knee and passenger dash air bags did not deploy. The contact sustained minor injuries that required medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was totaled. The failure mileage was approximately 130,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592922June 6, 2024
ELECTRICAL SYSTEM, ENGINE
Driving down the road at aproximately 40 mph and van shuts down. I turned on the hazard lights, coasted to the side of the road, put the van in park, turned the key to the off position waited about 30 seconds then turned key to on and the van starts up and seems to run fine. This is the second time in two days this has happened. No warning, no check engine lights. Very dangerous when driving at any speed when suddenly your vehicle turns itself off. Will contact my mechanic today to see if he has info on this problem. While doing research I have found that this is a problem that has been reported for many years and has been investigated. Wondering why they have not issued a recall for this????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592325June 4, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Dodge Grand Caravan. The contact stated when she went to open the passenger’s side sliding side door, the door remained locked. The contact stated that the key fob was not working, and she was also unable to open the sliding door manually. The contact stated that the driver's side sliding door failed to open several months later. The contact stated that the only entry and exit into the vehicle was through the driver's and passenger’s side front doors. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592360June 4, 2024
SUSPENSION, POWER TRAIN
I drove like regular the transmission was starting to delay in response but nothing to this extreme. I parked it after an evening of m working; Once parked the vehicle will shift through all gears but only Park is engaged and stays engaged even while shifting to R, N, D it only stays parked. This is a safety issue as I can not even get it in neutral to tow and get it looked at or anything. I was not expecting it to not engage ever again so my vehicle is on an angle parked and I cannot gear shit it to N to get it moved and out of the road. Also the sway bar seems to be faulty as well. I think that’s suspension but it rocks back and forth really badly actually while taking on bumps or cracks it’s caused concerns enough that I stopped having my 3 children in it now while driving until an investigation is completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592439June 4, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Cylinder misfire #2 Is a permanent code.the first time I got it fixed the car just stopped with no warning I couldn't get it to start unless the driver door was open. The shop had it for am entire month and had a new head rebuilt 2 weeks later the light was back on. It would go off and on for the next year, we changed filters, plug, gasket. After I got it inspected last year when the light turned off for a day that was the last time it was off. I haven't been able to get it inspected yet it's over due. 2019 was 5 years ago I've never had these problems with any other vehicles that's 10+ older. They need to do something they know what's going on it happened it 2012 and they discontinued the vans in 2020. They need to make it right. The engine is not safe it randomly loosed acceleration or occasionally gains it. I'm afraid of crashing into someone or being stranded somewhere or it dying in the middle of the road. I need this vehicle I'm still paying for it and don't really have other options to for other transportation while this one gets into a shop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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