Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11425409July 19, 2021
ENGINE, POWER TRAIN
The contact owns a 2015 Chrysler Town and Country. The contact stated that while her father was driving 70 mph, the vehicle stalled without warning. The vehicle was towed to the residence. The contact called the local dealer but, the vehicle was not taken to be diagnosed nor repaired. The manufacturer was notified of the failure. The contact stated the failure was like NHTSA campaign number: 16V461000 (Power Train) however, the Vin was not included. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425284July 17, 2021
STRUCTURE:BODY
Right sliding door buzzes when unlocking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425227July 16, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Our 2009 chrysler town and country is having major issues. The dashboard lights keep going on and off the speedometer won't work when this is happening also the windshield wipers go on automatically with me putting them on and won't stop. Sometimes while this occurs our automatic door won't operate or radio. We got a new alternator a new battery a new iod fuse and it's still happening i wasn't sure if this was a normal occurrence for chryslers so I did some research my van isn't the only one with the same issues we unfortunately bought it used a few months ago and can't take it back to the lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424959July 15, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to lock the doors, the rear passenger’s side door would not lock. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic and the rear passenger’s side sliding door was repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425010July 15, 2021
UNKNOWN OR OTHER
Out of the blue, my passenger rear sliding door on my 2008 minivan stopped responding to my key fob and the overhead button to open or close. There have been times it's been stuck in the locked position making my children either going out the other door and even climbing over to the front seat to get out. It is available for inspection upon request and as I have never taken it in to get looked at, the problem has not been reproduced or confirmed. It has not been inspected by anyone. Prior to this failing, there were no warning lamps or messages given off by the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424732July 14, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424761July 14, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2016 Chrysler Town and Country. The contact stated that he was not able to enter or exit the vehicle through the passenger’s side sliding door. The contact also stated that the driver’s side sliding door was making a loud buzzing sound whenever it would close. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that both locking mechanisms needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact back to the local dealer. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424783July 14, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was parked, the contact attempted to unlock the vehicle and became aware that the driver’s side sliding door would not open automatically nor manually. The contact stated that it seemed as if the door was in a locked status. The contact was not able to unlock nor open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424868July 14, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2016 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was taken to be diagnosed and the contact was informed that the catalytic convertor needed to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 134,359.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424870July 14, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2012 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424685July 13, 2021
STRUCTURE:BODY
The sliding door on the driver’s side is stuck and cannot be opened either automatically or mechanically. This is extremely dangerous in event of an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424710July 13, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Left drivers door, sliding door makes a loud buzzing sound it will sometimes not open manually and automatically , kids could not get out of van by the door bringing to chrysler dealershipon july 19, i know there have been many complaints to this issue something needs to be done quickly!!!! When you press lick button for van , even when not moving it still locks up and doesnt open sometimes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424165July 10, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
I went to turn on my headlights, and they didn't come on. All the other lights work. Parking, dash, tail, and the high beam indicator. But no headlights. Also l read that people complained about windshield washer' not working. I tried mine and they also didn't work. I see there is a recall on same problem with the 2005 - 2007 Chrysler town and country limited and they are under a recall. Mine is a 2004 T & Country limited.it My mechanic has checked all the fuses and relay's and can't find anything wrong except for the lights and wind washers not working. I called my Chrysler dealership and they acted like they never heard of the problem. But that's O K with them because they don't have to drive a car without headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424229July 10, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On multiple occasions while driving, the vehicle has simply powered itself off without warning. In addition to the engine cutting off, all interior features and lights also lose power. To restart the vehicle, you must remove the key from the ignition, put the car in park, and then put the key back in with your foot on the brake. This is incredibly dangerous. Diagnostic error codes do not capture the cause of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424053July 9, 2021
SEATS
My 18 year old son was driving my 14 year old daughter on I97 in Maryland when the passenger seat active head restraints headrest deployed startling both of my kids. No injuries or accidents but pretty scary at 65 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424097July 9, 2021
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle started to shudder and loss motive power. The contact stated that the heated steering wheel was extremely hot making it difficult for the contact to steer the vehicle. The contact also stated that the rear hatch would not open all the way when the button was depressed. The contact stated that the check engine warning light was illuminated on the control panel. The vehicle was taken to an independent mechanic where it was diagnosed with the transmission pump needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 16V461000 (Power train). The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423905July 8, 2021
ENGINE
Oil leak from defective adapter/housing. Oil continuously leaks even shortly after being repaired due to bad product design on the 3.6L Pentastar V6 engine. Poses a significant safety hazard and could lead to fire at any point due to all the old oil that has leaked all over the engine bottom. A significant number of posts pertaining to this issue are all across the internet, here is only one example going back to 2014 with over 400 posts; from only one thread!: https://www.chryslerminivan.net/threads/please-post-if-you-have-had-an-oil-leak-on-your-2014-3-6l-pentastar-v6.65617/page-21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423980July 8, 2021
STRUCTURE:BODY
Driver side back sliding door lock is stuck in lock position and won’t open. Safety issue! Took it to a mechanic he stated it was the lock actuator. This is very dangerous and frustrating needs to be a recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423524July 6, 2021
UNKNOWN OR OTHER
The driver head rest deployed while I was driving. It hit the back of my head very hard, causing my neck to hurt and I had a headache for 2 days. I did not go to the Dr. because it wasn't severe. However, I do have this on video because we have a dash cam in our van at all times. I found out these were defective, called the FCA and they told me I could go to any Chrysler dealer and I could get it replaced under warranty. So this is what I have done, but its on back order. Also, I wanted them to replace the other side since this could happen again, but they said they could not, unless it deployed. That's unacceptable if you ask me....its a safety issue for sure. This will happen again, just don't know when. Is there anything I can do about this? Thank you so much. FCA has been contacted and warranty number [XXX] and case [XXX] was given. Consumer has headache for couple of days, her neck hurt as well as in between her shoulder blades. Dealer was contacted on July 5th and head rest is backordered, dealer will install once it comes in. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11423476July 5, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens during the extreme heat of the summer (such as 90 degrees and above). The local dealership recommended replacing all of the mechanisms in the door. However, they have no idea why the air temperature impacts the door. Regardless, the door is subject to overheating. These mechanisms are located in the same part of the care where the fire investigation is occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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