Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11428890August 12, 2021
ELECTRICAL SYSTEM
The rear passenger sliding door lock actuator has failed. There is a loud buzzing noise when the door unlocks. I was told eventually the lock will fail entirely which is a huge safety risk. There would be the potential for someone to steal the car or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428873August 12, 2021
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My van stop when I put break while stop any signal, sensor shows that passenger seat is unbelted, ignition key and that system giving me hard time to turn on/off, and also doesn’t work properly. d
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428707August 11, 2021
UNKNOWN OR OTHER
The passenger sliding door will not latch and just clicks over and over again. After reading to try to solve the problem I found hundreds of people with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428212August 8, 2021
POWER TRAIN
As I was driving about 45MPH my car dropped down to a lower gear. It stayed there until I pulled over and turned off the car. I started it back up and it was fine. It ran good for about two miles or so and did it again. I stopped into a Chy dealership and they said it was the solenoid in the transmission. They said they had problems with this on other town and country vans. My van only has 72000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428263August 8, 2021
AIR BAGS
Passenger side headrest airbag deployed into back of passenger’s head while the vehicle was moving at a slow rate of speed, approximately 25 mph on school/residential street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427944August 5, 2021
UNKNOWN OR OTHER
Steering Wheel Emblem and retainer. This emblem and retainer can become a flying object in the vehicle if the steering wheel air bag is deployed in a accident and cause injury to individuals within the vehicle. Dealership stated they don’t have the parts to fix this recall. No this recall is still open per Chrysler and has been open for awhile. I called a dealership and was advised they would just put tape over the emblem. Tape will not hold the emblem and retainer in place once the air bag deploys. “Tape” is not a good repair tactic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427608August 3, 2021
ELECTRICAL SYSTEM
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving 70 mph, the steering wheel was difficult to turn and brakes would not function. The contact stated that the vehicle was shifted into neutral and restarted and the vehicle to regained functionality. The contact stated that the traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA campaign number: 11V139000 (Electrical System) however, the VIN was not included. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 243,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427327August 1, 2021
UNKNOWN OR OTHER
LATCHES/LOCKS/LINKAGES 2016 Town and Country sliding doors could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Both of the sliding door lock actuators when the consumer operates either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. NHTSA Action Number: PE21016 defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427331August 1, 2021
UNKNOWN OR OTHER
Early 2021 the driver's side sliding door would not open from the outside or from the inside. At this time the passenger side sliding door was working. In May 2021 I took it to an independent service facility. They replaced the door latch assembly and checked the wiring. The door then opened and closed inconsistently. I took it back and this time It worked by using the key fob, the door button and the above dash button; but when opening it manually it did not slide on its own. Also at this time the passenger side door stayed in an unlocked position and could be opened when all doors were supposed to be locked. Sometimes the door alarm would go off when it was opened this way and sometimes it didn't. At this point I took it to the dealership (7-29-2021). I was told the prior service center used a Mopar part and they would put it under warranty and replace it but I would be charged for labor. The passenger side door latch assembly would also have to be replaced, bringing the total to over $1,900. Estimated date of completion is 8-3-2021. This is definitely a safety problem since the door could not be opened from the inside and passengers in the back would not be able to open it under an emergency situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427351August 1, 2021
STRUCTURE:BODY
Having issues with the side doors. It does not want to open or close. Both side doors are having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427207July 30, 2021
SEATS, UNKNOWN OR OTHER
Passenger seat headrest blew open while driving to work today. No accident involved. Just bam! Looks like the plastic pieces holding a pin in place gave out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427213July 30, 2021
POWER TRAIN
My van only has 59,400 miles on it. We were on vacation stopped at a stoplight, when the light turned green, I stepped on the gas pedal, the engine would rev up and there was a high pitched sound, and then the van would jerk forward. The van exhibited difficulty with shifting. No warning lights came on before this incident, only after the van started to exhibit difficulty shifting. Codes noted: P0734-Gear Ratio Error in 4th P0868-Line Pressure Low P0745-Gear Ratio Error in 5th P083B-LC Pressure switch rationality P1790- Fault Immediately After Shift P0944-Loss of hydraulic Pump Prime I had to have my van towed to a Chrysler dealership they noted that the transmission fluid pump line pressure was only getting to 25 psi and loud whine from pump. Debris noted in the pan. Transmission was replaced with reman due to debris in the pan and replaced trans cooler and flushed transmission lines. Had I kept driving my van, it could have easily stalled in an intersection. If that would have happened, my family could have easily been hit by on-coming traffic. There is a recall S44 for 2016 Chrysler Town and Country Vans for this exact thing happening to the transmission. I do not understand why my van is not included in the recall. My van only has 59,400 miles, this should not happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426944July 29, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2006 Chrysler Town and Country. The contact stated that while he was a passenger in the vehicle, the driver’s side rear sliding door failed to open, and the contact had to exit from the trunk of the vehicle. The dealer was made aware of the failure and informed the contact that there was no recall associated with the Vin. The dealer inspected the vehicle and provided the contact with an estimate for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426810July 28, 2021
SEATS, AIR BAGS
I have written an email today to: [email protected]; [email protected], [email protected] about the following issue on my 2013 Town and Country Touring. I am hoping they will respond to my request asap. Here is the note (minus the personal details): On July 27, 2021, I went to my driveway and saw that something was amiss with the driver’s headrest. It seemed to have deployed for no reason. I Googled this and learned that it is a defective Active Head Restraint (AHR) system in many Chrysler vehicles, where the plastic breaks off and the headrest deploys unexpectedly when the car is not involved in an accident. I went to have a closer look and sure enough, the plastic piece in the headrest had broken off, causing the headrest to deploy. Because the plastic is broken, I cannot get the headrest to go back into place. This is definitely a defective part in the manufacturing of the vehicle. I am lucky that I was not driving at the time as I am sure it would have given me whiplash on top of the shock of having something like that explode behind my head which could have caused an accident. I read online that there are several class action suits in process for this exact issue against Fiat Chrysler Automobiles. I don’t necessarily want to take part in the law suit -- I just want to get this headrest fixed so that the car is safe to drive again. How can such an important component of the car just give away like that, time and time again, and not be a recall? There have been other recall issues on this car regarding the airbag -- but not this headrest, although I believe that Fiat Chrysler is well aware of the issue. In any case, since it is not a recall issue, I am asking that you kindly extend my warranty to 10 years/unlimited mileage to cover this faulty headrest, and I will get it fixed as soon as possible. I am attaching pictures to show you the headrest, VIN, and odometer. Please rectify this situation. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426876July 28, 2021
SEATS
The active headrest restraint of the front passenger seat deployed, while the van was parked in our driveway. The plastic brackets were broken, so there was no way to reset the headrest. The vehicle was not in any type of collision when the headrest safety feature was activated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426656July 27, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL
The contact owns a 2005 Chrysler Town and Country. The contact stated while driving 35 mph, the parking brake warning light had illuminated the instrument panel. After she checked her parking brake and saw that it was not engaged, she continued to drive and noticed an abnormal rubber odor coming from the vehicle. She continued driving and then noticed white smoke coming from the dashboard. The contact panicked and attempted to stop the vehicle however, the vehicle continued to accelerate independently. The contact was able to drive the vehicle into a parking lot and placed the vehicle in park. The smoke then progressed from white to black as she tried to exit the vehicle however, she was unable to exit the vehicle since all the electrical features were inoperable. The contact then heard her doors unlock after multiple attempts to open them and immediately ran out of the vehicle. The contact called her husband who was a mechanic and he was able to drive the vehicle to their home. The authorities were not called to the scene and no injuries were reported. The contact's husband was able to assess the vehicle damage and discovered an active fire inside the dashboard module which he was able to extinguish. Her husband was able to determine that internal wiring within the module had caused the fire. Several electrical failures, as well as severe internal damage, rendered the vehicle undrivable. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11426675July 27, 2021
ELECTRICAL SYSTEM
When starting the ignition there were times the vehicle would not start or would suddenly stop when driving. Before purchasing this van the starter the fuel pump were replace almost three years (owner) later the starter was replaced and continued to have the same issue. Our Dodge Chrysler mechanic now say a external fuel pump relay must be place and have wiring. The risk is the safety of the driver and passengers when driving and suddenly the car stopping cause a accident and injuries. The vehicle was inspected by the Dodge and Chrysler dealership where an external fuel pump relay and new wiring to prevent this incidents from happening again. No warning messages until the symptoms of failing to turn on the vehicle or sudden stops in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426397July 25, 2021
Carry Handle, Shell, Base
Installed the car seat in my car as I’m expecting my little one in 7 weeks or less, and realized after buckling in and anchoring down properly, the car seat itself is wobbly and insecure in the base. It clicks in at the bottom of the base, but at the top there’s nothing it clicks into and you can lift the top part of the bottom of the car seat out of the base.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425948July 22, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Chrysler Town and Country. The contact stated while reversing from his garage, his wife notified him that the rear driver’s side taillight and the license plate light bulb were not illuminated. The contact stated that there was no warning light illuminated. The contact also stated that the front driver’s side light was not illuminated. The contact took the vehicle to an independent mechanic and replaced the M17 fuse. The contact stated that the failure recurred, and the fuse was replaced twenty times. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425882July 21, 2021
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle would lose motive power randomly. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V373000 (Electrical System, Air Bags) however, the Vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 132,803.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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