Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11498869December 26, 2022
ELECTRICAL SYSTEM, SUSPENSION
Rear end has a bar inside of axle( bar broke ) took to dealership service guy asked me to explain I did he said ohhh we hear this a lot you need new rear end !!! DO WHAT my car has 94,000 miles and needs new rear end never never any accidents so why new rear end also elec isuess u turn car off and u hear electronic buzzing also breaks are horrible and replaced whole rear end like everything posssiblr and you still hear stuff sounding like whole car gonna fall apart not safe and we bough this car for our kids to be safe and this car is a accident waiting to happen LEMON also the recall with freedom isn’t there fault is Chrysler my van never been there but my rear end broke ??? Also I kept the old rear end if anyone would like to check it out!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498641December 23, 2022
POWER TRAIN
Owner was driving car and noticed high pitch whir at low speed upon entering the highway, had the radio been on then this noise would not have been noticed. Driver was able to exit the highway. Upon reaching a stoplight the vehicle revved up to 60mph then down to zero. When barely compressing the gas this occurred again. Owner quickly turned off and on vehicle hoping to reset whatever was happening. Upon restarting and barely pressing gas the vehicle lurched forward with high rpm. Driver was in high traffic area at height of rush hour, but was able to cross 4 lanes of traffic to a side street. Car was towed to dealership where it was confirmed that the transmission pump had failed and metal shards had gone through the transmission causing full replacement to be needed. No warning lights went off on vehicle and vehicle had been serviced regularly with no warning of failure. Loss of control of vehicle in heavy traffic was unexpected and dangerous. Vehicle had 49,787 miles at time of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498461December 21, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Horn, and door locks activate randomly. Now vehicle will crank but not turn over. Research and troubleshooting confirms a bad TIPM which was recalled in other Dodge and Jeep vehicles, but not the Chrysler Town and Country.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498464December 21, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Fuel pump continues to run after shut down, draining battery. Related to my other report (11498461).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497722December 16, 2022
POWER TRAIN
The transmission pump failed suddenly, resulting in severe slippage in the transmission and loss of motive power for the vehicle. The vehicle struggled to stay up to road speeds on the highway until I could get it parked in a safe place to get my family out of the vehicle. Later on that day, I tried to take the vehicle around the block, to which it barely would make it back to it's starting point it was slipping so badly. A local Chrysler dealer has diagnosed the transmission is bad specifically citing a bad pump in the transmission. There were no warning lamps or indicators alerting us to this problem, just the sudden failure of the transmission putting me and my family in an unsafe situation. This vehicle meets all the criteria of a Chrysler Town and Country listed on Recall 16v-461 (S44 within FCA's nomenclature). The build date of our van falls squarely within the build date window listed in the recall. Recall states 7/31/15 through 4/18/2016 build dates are affected--our van states Build date of 11/15 on the door jamb. However, after contacting multiple dealerships and Chrysler themselves, they claim our van is not a part of this recall as the VIN number is not associated with the recall. I don't understand. The recall calls out the failure of the transmission oil pump, and that is the exact part that has failed on our van causing an unsafe sudden failure of the transmission in our van. I think it is a failure on FCA's part to not associate all the vehicles with this recall that in reality should be associated with this recall. This is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497820December 16, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
I just bought the van while dropping off the kids 10-year-old and a nine-year-old at the schools drop off lane from the driver side rear sliding door while they were coming out of the door. The door closed on them. I had to stick my hand from the back of the drvers seat to stop and it was pushing against my hand .it this has happened three times, it appears that the door is not locking open when it’s commanded to open .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497447December 14, 2022
POWER TRAIN
Transmission pump failure, causing vehicle to be inoperable. Low pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496891December 10, 2022
ENGINE
My van has a leak at the valve seat in cylinder 1 on the intake side. It has been inspected my a mechanic and available for anyone else to look at it. My car is not old and low mileage. The mechanic said he had someone recently in with the same problem on the 3.6L engine, same year, same low mileage. This causes a problem because the combustion is not properly working in the engine so it has a health hazard for everyone because it has a larger and worse carbon footprint because the engine is not working/functioning properly how the car manufacturers intended it to be. I have searched forums and have found multiple people having the same problem with the cylinders. I believe the problem to be with the engine head because the mechanic said when he fixed the other engine he had to get the head off and get it re-machined. Also people are having the misfire in different cylinder. No warning lights were on before the issue happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496721December 9, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owns a 2009 Chrysler Town and Country. The contact stated that the vehicle was taken to the dealer for recall repair of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). However, upon driving the vehicle after the repair, she noticed that the speedometer and fuel gauge were no longer operating as needed. The dealer was notified of the failure but provided no assistance. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,645.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496739December 9, 2022
POWER TRAIN
On my 2016 Town & Country, the check engine light went on. The repair facility said the code is PO740 (transmission torque converter circuit). Another repair facility says the transmission needs to be replaced. The vehicle has only 61,XXX miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496440December 7, 2022
ENGINE
The lifters and tappets in the 3.6L Chrysler V6 become prematurely worn, interfering with the engine’s ability to provide power to the vehicle while driving. This results in safety issues where the vehicle will not accelerate adequately at low speeds, which surprises other drivers and places the driver and passengers in our van at increased risk of collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496026December 5, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
While driving, the engine will shut off resulting in a loss of power steering and brakes, amongst other systems. Very hazardous. Previous models have been recalled for this same issue and I would like to report it is STILL an issue in the 2010 town & country limited.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495948December 4, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
What started as an intermittent crank / no start issue quickly progressed to complete failure of fuel pump relay that is part of TIPM. During the first crank no start issue on the day in question I was able to use remote start and the vehicle started normally. (Probably do to slightly higher system voltage as some accessories are turned off during remote start vs pushbutton start). Later the same day is when the complete failure occurred. This could be a major inconvenience for many, but in the harsh Minnesota winters it's more than just inconvenient when you have a wife and young kids in a vehicle away from home that will not start when air temps are in the single digits and wind chill is far below zero. Fortunately / sadly, this is such a common problem that I was able to diagnose it rather quickly with Google, but not before getting a frostbitten finger. I was able to bypass this fuel pump relay by forcing a paper clip into fuse holder M37 and getting keyed power from an alternative source, fuse M25. I don't, however, recommend this fix. What I do recommend is that Chrysler Corporation expand the recall of affected vehicles with this TIPM to include ALL vehicles that this was installed in. In hindsight, a totally unexplained, drained battery overnight while hundreds of miles from home was probably my first sign of this failing relay as it most likely stuck on forcing fuel pump to stay running with ignition off. This occurred 26 days prior to my crank / no start issue. After jump starting and fully charging, battery was tested and passed. Battery resting voltage tested day after crank / no start issue is 12.8V. If I remove relay jumper, crank no start persists.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11495911December 3, 2022
STEERING, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ESP BAS light on dash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495924December 3, 2022
POWER TRAIN
While driving the transmission started to make a loud whistling sound and would not change gears appropriately. At 5-6 thousand RPMs the vehicle would jam into the appreciate gear and cause the car to abruptly lurch forward and shudder. Upon examination of the transmission fluid, it was black and smelled burnt, and contained bits of metal. No previous OBD codes or engine lights identified any issues. After driving an additional 5 miles the vehicle would not accelerate or engage into drive (any gear) or reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495775December 2, 2022
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while shifting into reverse, the vehicle failed to respond. There was no warning light illuminated. The contact stated that she continuously moved the gear shifter from park to reverse(R) and drive(D) until the vehicle responded after shifting into drive(D). The contact was able to drive the vehicle however, the vehicle would not exceed 20 MPH. The contact engaged the hazards lights and continued driving. The contact stated that upon pulling into her driveway, the check engine warning light illuminated. The manufacturer was notified of the failure and informed the contact that the dealer needed to diagnose the vehicle before they could cover the repair under NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer; however, the manufacturer informed the contact that they could not assist and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 102,283.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495791December 2, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Chrysler Town and Country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495633December 1, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
During idle, or driving under various conditions, vehicle will randomly "shut down". This can happen driving through a corner or on the interstate at 70mph. Once it shuts down, you lose braking and steering assist. Still have headlight and accessory power. Car will start right back up either putting it in neutral and turning the key, or coming to a stop and putting it in park. Doesn't hesitate to crank, appears to have fuel pressure and spark. There is no correlation to this issue with driving conditions. Sometimes will happen multiple times in a day, sometimes wont happen for a week. Research suggests that this is a very common issue across many years of vehicles that have used the 3.6L Pentastar engine, however no TSB's or recalls have been issue for the 2016 T&C exhibiting this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495524November 30, 2022
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 55 MPH, she heard an abnormal noise near the floor of the vehicle. The contact then stated that while the vehicle was idling at a stop, she depressed the accelerator pedal; however, RPM’s increased rapidly but the vehicle failed to respond. The contact was able to coast the vehicle off the road. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced the NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495556November 30, 2022
UNKNOWN OR OTHER
Sliding door has been not wanting to shut all the way. It will shut and then pop back open again.you can hear the door trying to shut but then it opens again. We have pretty much stopped using that door to go in and out. It is the passenger side. The other night we got on the freeway and you could hear that the door must not have been shut all the way, although no indicator light saying the door was open nor any interior lights where on. Before I could safely get off again and pull over the door suddenly started engaging and you could here it mechanically moving to lock, the interior of the van lit up and my dashboard indicator came on saying the door was not closed. It did safely close at that point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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