Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11436219October 10, 2021
ELECTRICAL SYSTEM
While driving on I-70 between Cincinnati OH and Louisville KY at night, I switched high beams and the instrument panel, headlights, flickered off and on as the truck momentarily lurched. I stopped at gas station and shut truck off and when I tried to restart there was a complete loss of power. Under the hood I wiggled the blue connector to this box located on top of the battery (I think it is some kind of fusible link with two harnesses and other wires coming off of it. I then tried the key FOD and remote started the truck. I was able to get home that night but every time I would use passing lights the lurching and momentary power loss would occur. When I used the turn signal to turn on my street I lost all power and almost hit another car due to loss of steering and brakes - I wiggled the blue connector again on that fusible link box and was able to secure the vehicle. As I look at google and GM truck links I am seeing a large population of complaints on this issue that include possible grounding issues where a rubber grommet is being employed between the grounding strap and body, grounding wire in contact with passenger side header, and a number of other electrical issues. GM seems to be aware of the issue since they have a number of service bulletins addressing the issues (they instruct technicians not to change parts unless the issue is replicated) and I am concerned at the large number of these GM's possibly affected and the spread of year models noted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436223October 10, 2021
ELECTRICAL SYSTEM
2Ø19 CHEVROLET SILVERADO 4WD LTZ CREW VIN [XXX] Purchased: Royal Chevrolet (now Parks Chevrolet) 4502 West Broad Street Richmond, Virginia 23230 (804) 521-5300 In Service: 1 November 2019 Warranty Period: 1 November 2019 - 31 October 2022 Issues and History: Issue I-- When starting vehicle, radio comes on at full volume for one to two seconds. History I-- Prior to July 2021, never heard this noise. Beginning in mid-July 2021 with a mileage of approximately 3400 miles, the radio would blare full volume upon starting the vehicle. This occurred sporadically at first, but the event would happen more often as time went by. The protocol used for shutting down the vehicle is as follows: a.Place gear shifter in Park. b.Engage electronic brakes. c.Completely turn off Climate system. dCompletely turn off Entertainment Console (Audio, et cetera). c.Turn off exterior lights. f.Turn off engine. g.Remove FOB with person. h.Exit vehicle and shut door(s). i.Engage locking and alarm systems twice with FOB. The Settings for the Vehicle Sounds is zero volume and no button feedback. Therefore, the radio should NOT activate except when engaged manually, and certainly not when the vehicle is starting and certainly not at full volume. The vehicle was taken to Parks Chevrolet on Wednesday, 29 September 2021, where the Service Department retained the vehicle for two days trying to diagnosis this issue. We picked up the vehicle Thursday afternoon, 30 September 2021. Friday morning, 1 October 2021, the vehicle was used, and upon starting, the radio blared at full volume for several seconds. The vehicle was not used Saturday. Sunday, 3 October 2021, the vehicle was used for a short trip to Eastern Henrico County's Osborne Landing. Although the radio did not blare when first starting the vehicle, it did blare for several seconds at the boat landing having sat for an hour. The vehicle was used only three times during the week of 4 October through 10 October 2 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436233October 10, 2021
STEERING
I was driving on the road. The road naturally turned to the left, and when I turned the steering wheel, the truck did not turn. I hit three parked cars. The steering column steering shaft disconnected from the back of the steering wheel. There was no warning signs prior to the accident. I contacted GM. They sent out a adjuster. And denied my claim but did not give me a reason why. My safety was at risk because I lost my steering. The steering wheel turned but the steering shaft became disconnected from the back of the steering wheel and there was no steering. This is a huge safety concern. If this happens to other people. Some one will get killed. I have pictures of the defective part.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11436129October 9, 2021
SERVICE BRAKES
loss of braking in reverse, hard pedal feel, unable to stop. no warning lights or DTC codes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436130October 9, 2021
POWER TRAIN
transmission shudder after dealer repair of transmission temperature sensor DTC P0711 returned car to dealer and they flushed transmission but shudder still exists shudder at part throttle settings when depressing throttle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436012October 8, 2021
TIRES
The contact owns a 2018 Chevrolet Silverado 1500 equipped with Continental Tires, Tire Line: Cross Contact LX20, Tire Size: 275/55/R20, DOT Number: A32AWD402917. The contact stated that while the vehicle was parked, the contact inspected the front driver’s and passenger’s side tires and noticed the threads were coming off in chunks. The dealer was made aware of the failure and informed the contact that there was a recall, but the tires were outside the date of manufacturing for the recall. The manufacturer was made aware of the failure but informed the contact that the tires were beyond the three-year warranty and did not provide any assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436112October 8, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have a 2016 Silverado which was purchased new, the vehicle has now 35K miles. Recently the radio display which contains the intelink and other adaptive controls began randomly going through multiple screens on my dashboard, and touch screen radio screen including digital speedometer turning off and going to random music stations, the radio flickering as if searching for different signals , and going through different screens, blue tooth, ac, radio volume going extremely loud, driver info screen going blank , etc... causing a horrible distraction , and will not turn off a search on the internet shows multiple GM vehicles for the years 2016-2020 with the same problem I have contacted local dealer who states car is not under warranty anymore. This is definitely a safety issue on this vehicle and I would like to report this to the NHTSI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435923October 7, 2021
ENGINE
Engine began to shudder, vibrate and lose power on the highway. Multiple codes were eliminated - check engine, service park brake, service ESC, service emissions system. Loss of motive power is a safety issue. Vehicle currently at the dealer for service. I have been notified it is a lifter issue and major engine repair required. GM Authority and other online forums identify this as a known major field issue and continuing to grow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435924October 7, 2021
AIR BAGS
Takata Recall. The contact owns a 2012 Chevrolet Silverado 2500. The contact received a recall notification for NHTSA Campaign Number: 21V051000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435650October 6, 2021
SERVICE BRAKES
Brakes fail at low speed. I have seen numerous reports of this problem dating back to 2018 and nothing seems to be happening with a recall. This is a very danger problem that needs to be addressed immediately. GM service confirmed there is no recall on this common problem. Although there has been no accident, it has been close and pedestrians are at particular risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435689October 6, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 10/03/21 at approximately 1251 hours, I was driving my 2018 Chevrolet Silverado which is the vehicle with the above mentioned VIN. As I was traveling towards a heavily traveled intersection in my current city, I approached a steady red signal on the traffic light. It should be noted that this particular part of the roadway is a slight decline towards the intersection and traffic control signal. It should also be noted that on this particular day, there were no inclement weather or roadway conditions that would affect the vehicle to deviate from normal maneuvering. As I applied the brakes at a reasonable distance from the stop light, almost all pressure and power towards braking was lost. As a result, I was forced to apply extensive pressure to the brake pedal as the vehicle failed to slow and stop in a timely fashion. After gaining some braking power, the vehicle and brakes began to shake and produce a clunking sound. This was troublesome because had I failed to stop in a timely manner, I or other motorists could have suffered serious injury or death as a result of a crash at a heavily traveled intersection. Prior to this incident, there were no warnings or alerts provided by the vehicle, dealer, or manufacturer about this issue. As the event occurred, an alert flashed on my dashboard that read “Service Brake Assist.” Following the incident, my vehicle was inspected by a certified mechanic. Said mechanic deemed that the problem with the braking was a result of a failure of the brake booster vacuum system. After doing some research, it is apparent that other years, makes, and models of GMC products suffered the same issue with the braking system. Said issues were remediated with a recall by the manufacturer. This defect also caused numerous vehicle crashes with reported injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435702October 6, 2021
SUSPENSION, UNKNOWN OR OTHER
I purchased a 2011 chevy silverado on 3/16/20 from a car dealership. 69k miles when purchased.88k now.I recently went to have a fuel pump repaired that happened out of the blue and was told that the frame is completely rusted out. I looked online only to discover that this is a ongoing problem for these trucks. Makes no sense how I have a truck I owe 14k on and now find out my frame is rusted to the point I could have a accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435739October 6, 2021
FUEL/PROPULSION SYSTEM, ENGINE
i keep getting the fuel injector codes and check engine light coming on in my truck. it does not say i am part of the recall but what gm describes in the recall happens to my atleast twice a week. my truck starts not being as usual and the check engine light comes on then i get the tested and now am getting the fuel injector codes at auto zone. i have to get them reset atleast once sometimes twice a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435756October 6, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that the front driver’s and passenger’s side door handles had malfunctioned and needed to be replaced. The contact indicated that the front driver side exterior door handle detached from the door and both the driver’s side and passenger’s side interior door handles would not function and could not be used to open the doors. The door handles were all replaced by the owner. The local dealer and manufacturer were contacted regarding the failures, but no assistance was offered. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435510October 5, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the braking system would intermittently malfunction, and the vehicle would continue to move while depressing the brake pedal. The contact indicated that on one occasion while in reverse and depressing the brake pedal, the vehicle would not stop causing the attached utility trailer to contact a parked boat trailer. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435546October 5, 2021
AIR BAGS
The contact owns a 2008 Chevrolet Silverado. The contact stated that while her son was driving at an unknown rate, he fell asleep behind the wheel and hit a tree. The passenger-side air bag did not deploy upon impact; the contact stated that was uncertain if any other airbags were deployed in the crash. The police were called and a police report was filed. The contact's son was not injured and did not receive medical attention. The vehicle was towed from the scene by her insurance provider to an independent mechanic. The contact recently received a recall notice for NHTSA Campaign Number: 21V052000 (AIRBAGS) which she linked to the failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been destroyed. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435352October 4, 2021
SERVICE BRAKES
While towing at a GCWR of over 29,000 pounds, my truck displayed the “check trailer wiring“ message on the DIC. I’m glad that my vehicle alerted me to a situation with the trailer wiring, however, when this message is displayed it completely shuts off the brake output to the trailer brakes. It was incredibly nerve-racking and quite dangerous when traveling 70 mph down the freeway and then suddenly hitting traffic and realizing I had zero trailer brakes to assist me in stopping to avoid an accident. Once I was able to return home, I pulled the breakaway pin on the trailer and all brakes worked perfectly fine. I then pulled all the hubs on the trailer axles and found one brake magnet had wore down to the coil. Obviously this is an issue and needs to be replaced, but the fact that my truck cut break output to all the brakes completely is very dangerous and unacceptable. This is a serious safety issue since there is nothing that can be done while on the road to fix this. If I had been traveling in the mountains as I will be next week, this could easily have caused a much more serious situation. This situation has been discussed among other owners of the same vehicle who experienced the same situation. There is a message that comes up on the DIC, but at that point it’s too late since the trailer brakes are already turned off by the vehicle. It seems to me that unless there is a serious short or the truck senses and extremely high amperage overload that it should continue work and send brake power to a trailer even if there is one single component that fails. That is the way that brake controllers have worked since they were invented, and now this new “Integrated Trailer Brake Controller” is much less safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435439October 4, 2021
FUEL/PROPULSION SYSTEM
Driver complains of fuel leak. Leak at fuel pump. Upon inspection found fuel pump outlet port cracked and leaking. Replaced fuel pump to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435442October 4, 2021
FUEL/PROPULSION SYSTEM
Driver complains of fuel smell. Upon inspection found leak from fuel pump outlet port. Replaced fuel pump to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435108October 1, 2021
AIR BAGS
Takata Recall. The contact owns a 2009 Chevrolet Silverado 1500. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer for NHTSA campaign number 21V052000 (Air Bags) however, the vehicle was not diagnosed or repaired for the failure. The manufacturer was not notified. The failure mileage was 105,139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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