Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11449524January 31, 2022
ENGINE
The contact's husband owns a 2015 Chevrolet Silverado 1500. The contact stated that the vehicle would not start as needed. The vehicle was towed to the dealer and diagnosed with engine failure. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,400. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449552January 31, 2022
FUEL/PROPULSION SYSTEM
Friday October 8th 2021, my truck shut off in the middle of Chesnee SC within 1/4 mile after filling up with diesel fuel at the Hot Spot in Chesnee. I had it towed to Burns Chevrolet in Gaffney SC for analysis. They determine it was the result of contamination in the fuel and that is not a warranty issue. I would agree that is not the responsibility of Chevrolet and I authorized them to make the repairs. They did what you would normally expect with the exception of one thing. They came back and said they had to replace the fuel transfer line between the fuel tanks. Said it was kinked. I questioned how water in the fuel could cause that to happen but they said the contamination was the root cause and I had to pay to fix that as well. I requested a sample of the contamination and all parts replaced. That charge was included on the invoice and I paid it. There are other issues with the quality of the service which included returning the next day because the water contamination light came on again. They had to bleed the newly installed fuel filter there in the parking lot and the light went off. When I got home and inspected the replaced parts, I found that the fuel transfer line not only was kinked, but also ruptured. I just retired from an OEM as a quality specialist, and many of my parts were safety critical. I would be willing to bet that the Tier 1 supplier does not have a ruptured fuel line ranked very high on their FEMA plan due to the probability of water causing a kink little on a rupture, but according to the Chevrolet technician that was the root cause, so they own it. I called Chevrolet corporate and informed them of my plan to report this incident. They opened an incident report, but failed to take any action to address my concerns. You will find when you check the dealers repairs to this vehicle, it has had several issues related to fuel problems. Due to space limitations on this page, I cannot tell you the whole story. Contact me and I can explain furthe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449655January 31, 2022
SERVICE BRAKES
My truck lost brake vacuum assist on Saturday 1/29/2022, it happened 7-8 times at engine idle speed while parking. I'm a 230 lb man and had a difficult time stopping the truck. This is a known issue, I've already had a recall performed on the truck for this issue, I believe the recall is NHTSA Campaign Number 19V645000. It's my belief that there is a flaw in the vacuum pump design, Chevrolet has tried to address this issue by reprogramming the software but that hasn't solved the problem. I believe this was a effort to address the issue while avoiding financial loss for Chevrolet. This is dangerous and I'm not going to put another pump on the vehicle, it won't fix the problem because it's a design issue. GM can either fix the truck or give me a truck that will stop. This truck has been a nightmare, I could go on about loss of power steering and complete loss of electrical power (apparently these are known recall issues for the same truck design, but my specific truck doesn't fall under that recall), but for now I'd simply like the company to be held accountable for the brake issue. Please help force GM to address this issue before some else is injured. Also, this has caused me to lose control of my vehicle and hit a post in the a parking lot, this could have been a person, luckily it wasn't.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449462January 30, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving down the road a service alert comes up on the dash advising "Service Trailer Brake system". This alert is extremely distracting and will not go away while hitting the "dismiss" button. To my knowledge the trailer brake system on this vehicle has never been used. GM shoukd take full responsibility of this problem and issue a recall. Failure to do so could result in future vehicle accidents from people being distracted from this obnoxious alarm from a faulty part. I would supply a picture or video of the alarm but using my camera while driving would only add to the already present danders associated with this issue. Thanks for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449333January 28, 2022
ENGINE
This truck has the 5.3L engine with the Active Fuel Management system. I took the truck in for the 55,000 service on 02/04/2020. A month later with 56,000 miles, I had to take the truck in for something. At that time, I found out the truck had used up 2 1/2 qts of oil in 1,000 miles. Never had a problem using oil between the 5,000 mile service intervals before. Their are no leaks anywhere. The dealer had me bring the truck in every 1,000 miles for oil consumption checks for 4 times. The last time it showed a 1/2 qt usage. I had the 60,000 mile service. Then at 62,390 on 01/26/2022 I had some lifter noise. Checked the oil and found it had used 4 qts in 2,390. I had been told that the 2009-2011 Chevy 5.3L engines with the AFM had problems using oil starting around 60,000 miles. 4 qts of oil usage in 2,390 miles is not right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449164January 27, 2022
POWER TRAIN
On 1/20/2022, my son & I were traveling I-80 east to NV. At approximately 130 miles, we noticed the engine was sputtering occasionally along the flat road. It got worse on a climb, but engine runs smoothly. It seems fine on a downhill, but on a flat road & on a climb the problem continues & was getting worse. We checked the spark plug connections to make sure they are tight & secured. After a brief refuel stop in Elko, NV, we proceeded to travel again and at approximately 4:30 am 5 miles from Elko, NV, the engine went to high revolution, oil pressure to the max, check engine light came on, and the speed suddenly reduced to 30mph, transmission will not shift/or could not go any faster. Things became scary as semi truck was barreling behind us at high rate of speed and we almost got rear-ended on an icy road. We exited immediately to the next exit (Exit 314) and parked at a Sinclair gas station and called for a tow. The truck was towed to Riverton Elko Chevy dealer. Further investigation revealed metal shavings at the bottom of the pan which means the truck requires new transmission. Initially we were told that the repair cost would be $2.8K to change the shift control solenoid, then $4K for solenoid & valve body, then $8.5 for new transmission. The truck only had 67K miles, just 5K above the warranty expiration. It was serviced early last year (45K) from the local dealership. Prior to that, I took the truck to the same dealership for brake problem/recall and after that, for another problem with speed hesitation, loud thud under the truck when moving, and sputtering. We currently have the truck at a local mechanic in Elko, NV for an upgraded transmission replacement. We chose to not use the Chevy Dealer as their quoted repairs did not seem ethical at the time. The Chevy Dealer was helpful after giving poor service and they did tow the truck to the local mechanic without charge to us. As per the mechanic this is a very common problem on this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449175January 27, 2022
STEERING, SUSPENSION, WHEELS
It seems the top suspension arm on my front passenger side broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449183January 27, 2022
SERVICE BRAKES
My 2020 Trail Boss recently had a break fail on the front right. The brakes are metal to metal and the brake sensor is reading 54% brake life left. GM says that there is only one brake sensor on the front of the truck and its on the right hand side. When I spoke to Chevy customer service I was told they have received several calls regarding this matter. Chevy service department is saying there is nothing wrong with any of the equipment, but I find it hard to believe that brakes wear this way normally. If they did I would think Chevy would have 2 brake sensors for each wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448968January 26, 2022
POWER TRAIN
The contact owns a 2012 Chevrolet Silverado 1500. The contact stated while driving 30 MPH, the transmission disengaged upon depression of the accelerator pedal without warning. The vehicle then went into limp mode. The contact was able to slowly drive the vehicle home. The contact then took the vehicle to an independent mechanic where metal shavings were discovered in the transmission reservoir. The mechanic informed the contact that unless the transmission was replaced, the transmission would fail. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448812January 25, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that he noticed fluid leaking from his vehicle. Upon inspection, he discovered that antifreeze was leaking from the radiator. The contact called Al Serra Chevrolet (6167 S Saginaw St, Grand Blanc, MI 48439, 810-202-0013) and Bert Ogden Chevrolet (1400 E Expressway 83, Mission, TX 78572, 956-205-1068) and was informed that there were no recalls on his vehicle. The contact was provided an estimate by each dealer for the repair. The manufacturer was not notified of the failure. The vehicle had yet to be repaired. The failure mileage was 89,059.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448847January 25, 2022
POWER TRAIN, UNKNOWN OR OTHER
Friday November 26th after having hit a deer, my truck quit entirely. Transmission Would Shudder, and Rattle, then not engage, causing engine to Die during several attempts. I had to have the truck towed 3 times just to get it to where I could have the issue diagnosed. Gateway Transmission quoted $4200 minimum on repairs including Torque Convertor, Drive Shaft (replace w Steel not orig. alum). The repairs are completed, which now totaled $ 6,374.84 paid out of pocket. I have been without a vehicle for 60 Days. The Transmission Coolant Lines also had to be replaced. No GM notification has been received. Multiple Complaints found re same issue. I AM DEAF Phone included is a voice contact family member.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11448874January 25, 2022
AIR BAGS
Takata recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned he was concerned about driving the vehicle and the safety of the occupants. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448898January 25, 2022
VISIBILITY/WIPER
I got something out of the driverside door of my truck and shut the door and the passengerside of the rear sliding window blew out. It was 30 degrees out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448901January 25, 2022
STEERING, POWER TRAIN, ELECTRICAL SYSTEM
My truck loss of electric power steering it shuts off especially during low speed turning maneuvers. Lost and then returns then might lose temporary control of the steering wheel, increasing the risk of a crash. I have made an appointment at my dealership .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448918January 25, 2022
SERVICE BRAKES
Unable to brake at low speed idle. Brakes occasionally lose power when at low speed, for example stop and go in line at a restaurant drive through, or behind a line of cars at a stop sign. Brakes become hard, maybe 1/4 “ pedal travel and very difficult to stop and avoid collision with car in front. No issue at higher speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448922January 25, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Water leaked in thru antenna on roof and throttle paddle code p2138
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448923January 25, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Water leaked in thru antenna on roof and code p2138
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448574January 24, 2022
SERVICE BRAKES
I was at a drive through lane yesterday. My truck became hard to slow down and stop. I had to push the brake pedal very hard to stop to avoid crashing the car in front of me. I had to do the same on way home approaching stop signs and traffic lights. When turning to and park at our driveway, it was hard to make stop and park also. I heard some noise from power braking system and felt the truck shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448597January 24, 2022
POWER TRAIN
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that occasionally while driving or while stopped, the vehicle failed to move. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448505January 23, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The infotainment screen brightness is set too high, such that turning the brightness setting down enough for the infotainment screen to not be too bright turns the backlighting on the instrument cluster down to where it's almost unreadable. In this specific case I was trying to use Apple Maps through Carplay for navigation in an unfamiliar rural area, where lighting on the roads is almost inexistent besides in towns. During the day it's not too much of an issue, but any time between dusk and dawn one must make a choice between visibility out the windshield and being able to quickly read anything on the instrument cluster. It is my opinion that this issue is enough of a safety hazard to force GM to make changes, but unfortunately isn't the most egregious "feature" of this screen. That title belongs to what happens when you put the vehicle in reverse at night. It seems whoever designed it thought the view of the backup camera on the infotainment screen is the only thing you should be able to see, since it changes the brightness back to its daytime setting. This makes seeing out of the vehicle in any direction where the screen is even slightly in your view almost impossible. It also means you must wait a second or two for your eyes to adjust if you want to, for example, look at the backup camera on the screen then look out the rear window. In my case, even looking out the rear window into a garage with a light on was difficult after looking at the backup camera view. Add to all of this any kind of vision issues like needing prescription glasses or contacts, and your eyes are constantly trying to adjust between being able to see what your next turn might be and being able to read any signage that may be present. Simply put, it seems GM took the idea of making the vehicle a rolling smart device to be the primary use, even above having the ability to see where you're going safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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