Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11479940August 18, 2022
SEAT BELTS
In January 2022 the drivers seat belt latch broke in my Silverado. The seat belt would not engage into the latch, there was an internal part of the latch that broke and prevented the seat belt from engaging. Obviously this is a safety issue in addition to my State having mandatory seat belt laws so I was unable to drive my vehicle. I contacted General Motors Customer Service who said the defect was not covered under any warranty. I took the vehicle to the dealer I purchased the truck from and had the repair made. It cost $316.97 for the dealer to replace the driver side seat belt latch. I followed up with General Motors to see if the part had ben recalled or if they would pay for the repair to this integral part of the truck's supplemental restraint system. General Motors sent me a check for $16.97 which they said was a prorated amount towards the amount I paid to have the seat belt repaired. While there is no official recall of this part currently, there are many public forums where Silverado owners have complained about this part of the supplemental restraint system failing. In my opinion a seat belt system should never fail, especially on a truck as new as mine and with such low mileage. My truck was purchased new, has been garage kept and has never been involved in any accident. The truck only had 44,400 miles on it at the time of the repair. I find it hard to believe that General Motors would not cover the repair under the terms of the supplemental restraint warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479704August 17, 2022
UNKNOWN OR OTHER, SERVICE BRAKES
This is a 2015 Chevy Silverado, I continuously get a message reading "Service: Trailer Brake System". This error message would continuously chime every 5 seconds, no matter if I cleared the message with the check button on the steering wheel or left it on. This chime would override the radio, phone calls, turn signal chime and any other noises put out by the vehicle in addition to covering the digital speedometer readout. I have yet to take it to a dealership as today was the first repetitive issue lasting over 30 minutes. I first noticed this at random over the last 2 months, but these messages would stop after 2-5 minutes worth of chimes. I plan to take this to a dealer for inspection, but wanted to check for recalls/ report the issue before doing so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479716August 17, 2022
STEERING
Loss of power steering. For no reason and no pattern the power steering goes out. A warning message comes up in the driver info screen saying warning loss of power steering. When it happens it does not come back on until you shut the truck off, open and close the driver door to completely shut the truck off. It takes different lengths of time for it to begin working again. It goes away for a week to a couple of months. It happens under all driving conditions including highway, city, and country driving. Very dangerous because you can barely steer the vehicle. GM needs to stand up and take care of this problem. Others have reported this also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479768August 17, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Trailer braking system kept indicating that it needed service. While pulling an RV trailer the brakes would pulsate (especially going downhill). This resulted in several “uncomfortable” and dangerous braking situations. The module has been replaced, but the dealership kept the defective part so it is not available for inspection. The dealership saw the message being displayed and diagnosed the event prior to replacing the part. This component should have been covered under a national recall as it is a safety hazard!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479769August 17, 2022
TIRES:TREAD/BELT
The driver-side rear tire (P275/65R20) tread became separated while driving on I95 North with a fifthwheel. The tread became separated from the tire and caused sever damage to the trucks driver side rear wheel well and potential of losing control of the vehicle while towing a fifth wheel with my family of 5. The tire had to be replaced in another state so we could travel home and was not kept. There are pictures of the tire. There was no warning of this tire defect before it occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479859August 17, 2022
UNKNOWN OR OTHER
When towing RV the warning indicator “check trailer wiring” continually pops up and chimes and the trailer breaks continuously malfunction. This causes imminent danger to our family and others on the road as the trailer breaks malfunction and the continual chiming and warning lights take focus off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479494August 16, 2022
ENGINE
Collapsed Lifters an Bent Push Rods
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479518August 16, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Radio is malfunctioning. Radio would randomly change channels. Than the radio would have a line in the bottom of the screen. Than the half the radio just quit. Now the radio or phone calls does not work at all. I do not have access to hands free calls. I believe there is a recall on the same stereo for the 2019 models. It has not been inspected but is available for inspection. No warnings lights prior to the radio not working. I have a video but I do not know how to attach.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479530August 16, 2022
ELECTRICAL SYSTEM
The contact owns a 2015 Chevrolet Silverado 2500. The contact stated upon starting the vehicle, the vehicle failed to start. The contact stated that he was able to restart the vehicle after 12-15 minutes. The contact stated that the failure had been reoccurring intermittently. Additionally, the contact stated that while driving at 30 MPH, the instrument panel turned black temporarily. There were no warning lights illuminated. The contact stated that the vehicle failed to start later that day. The contact was able to restart the vehicle the next day. The dealer and the manufacturer were notified of the failure and informed the contact that he would need to pay a repair fee as his VIN was not included in any recalls. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V265000 (Electrical System). The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479558August 16, 2022
POWER TRAIN
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 60 MPH when depressing the accelerator pedal, the vehicle began to shudder. The contact stated no warning light was illuminated. The contact stated he continued to drive to his residence. The contact took the vehicle to a local dealer, where it was diagnosed with needing the torque converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 50,676.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479583August 16, 2022
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Chevrolet Silverado. The contact stated that while her husband was driving at approximately 25 MPH a vehicle in front came to a sudden stop, the contact stated that the vehicle is equipped with front collision avoidance equipment. The husband crashed into the rear end of the vehicle. The contact's vehicle had damage to the front bumper which was crushed following contact with the other vehicle's bumper and trailer hitch. The other vehicle suffered light scratch damage to the trailer hitch and bumper. The contact stated that the collision avoidance light was illuminated. There were no injuries, both vehicles were drivable. Additionally, the contact stated that the auto-high beam feature had stopped functioning. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 11,105.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11479630August 16, 2022
POWER TRAIN
While driving at highway speed and winding the engine up to pass, the entire truck shudders and it feels as if the transmission slips. The vehicle does not accelerate normally and it feels as if the transmission has issues finding the passing gear. After passing and letting off the gas it continues to shudder for a while until you reach a steady speed. Occurs with or without a load. When loaded with weight in bed (such as a load of firewood) and/or towing a trailer the shudder/vibration and slipping feeling are more pronounced when just passengers are in the vehicle. Vehicle has about 3000 miles and the issue is occurring more frequently. started at about 2.5 k miles or so. Dealer was unable to duplicate on my first service call. I will take it back again when it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479693August 16, 2022
SERVICE BRAKES
The trucks brakes squeal very badly and won’t go away there are complaints all over the internet for this and when I contacted Chevy they said there isn’t anything they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479304August 15, 2022
UNKNOWN OR OTHER
Frame is rusting clear through supports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479240August 14, 2022
UNKNOWN OR OTHER
The dashboard is breaking into small pieces. The dealership said this is only cosmetic and refused to fix it. After finding this is a common issue it was recommended to submit this form.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479268August 14, 2022
AIR BAGS, SERVICE BRAKES, STEERING
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479129August 13, 2022
FUEL/PROPULSION SYSTEM
The DEF system on this vehicle has failed three times since we bought it in 2021. The weather was not pleasant and in one case it was extremely dangerous. The DEF system froze up and fortunately I was able to limp it into a dealer who managed to get it working again but not after losing half a day and spending a couple hundred dollars. The second time a sensor failed and I was able to reset the system myself via removing all the electricity from the vehicle and doing what they call a shady tree reset. The third time the vehicle went into limp mode on us was when a sensor failed and the DEF pump failed at the same time. Chevy refused to help us cover the cost of repairs and refuses to replace the defective system. The vehicle might be over ten years old but it is like showroom new, it only had 20,000 miles on it in 2021 when we bought it and the previous owner took very good care of the truck. The vehicle now only has 32,000 miles on it. Our main argument is that Chevy aka GM knows about the defective systems and refuses to replace them. I have been in the transportation industry for a good part of my life and I know vehicles, especially diesel operated vehicles. The DEF systems are a complete joke and need to be removed especially for people who live in very cold climates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478949August 12, 2022
POWER TRAIN
The transmission failed at 81k miles. Upon doing some research, it sounds like this is caused by the wrong transmission fluid that was installed by GM, not myself, the owner. If known about early enough, flushing the transmission 3 times and replacing with the newest transmission fluid is to correct the problem. I was not notified of this 'fix' and the transmission is already damaged to the point where it must be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478993August 12, 2022
POWER TRAIN
The truck at times and getting more frequent will at times jerk when downshifting and at times will be so bad it feels like you were rear ended. Had an issue 2 weeks ago this happened and the service engine light and anti skid light came on the interstate on ramp. The truck would not accelerate. I had to pull over, shut truck off for a couple minutes for computer to reset. Anti skid light went off but service engine light stayed on for several more days. Called dealership and service writer said down shift problems are normal, it's a learning feature. Truck has 52000 miles should have learned by now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478997August 12, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
While traveling at 35mph engine oil cooler line failed. Got a warning chime and message saying “Oil Pressure Low Turn Vehicle off”. Had car towed to the dealership and upon inspection found the line had completely separated from the hose. This seems to be an ongoing problem that is not being resolved for the lower 48 states. Could result in catastrophic engine failure, fire, or an accident for anyone making a sudden stop in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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