Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11047066November 17, 2017
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THE ABS AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED, CAUSING THE STEERING WHEEL TO SEIZE. THE CONTACT PULLED OVER, SHUT OFF THE VEHICLE, RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. TWO DAYS LATER, THE STEERING FAILED AND THE WARNING INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS DRIVEN TO THE LOCAL DEALER (WALKER CHEVROLET, CAROTHERS PKWY, FRANKLIN, TN, 37067) WHILE MANUALLY CONTROLLING THE STEERING WHEEL. THE VEHICLE WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL BEARING FAILED AND THAT THERE WAS NO CONNECTION TO THE POWER STEERING. THE REAR PASSENGER BEARING HUB AND ASSEMBLY WERE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE DEALER REASSURED THE MANUFACTURER THAT THE VEHICLE WAS REPAIRED; HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,017. *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046203November 15, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR FIRED A MESSAGE STATING "ENGINE POWER REDUCED" CAR WOULD NOT ACCELERATE. THE VEHICLE WAS STATIONARY AND BEING MOVED FROM STREET INTO DRIVEWAY WHEN MESSAGE WAS PROMPTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046097November 14, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
I HAVE A CHEVY IMPALA I BOUGHT IT A YEAR AGO JULY 2016 MY SERVICE TRACTION CONTROL LIGHT, SERVICE SABILITRAK , AND SERVICE BRAKE ASSIST KEEPS BLINKING ON AND OFF WHILE DRIVING MY BRAKES AUTOMATICALLY CONTRACTS AS IF MY CAR IS TRYING TO STOP ITSELF MAKING ME JERKS AND THE CAR JERKS REPORTED IT TO MY FINANCE COMPANY THAT FINANCE THE CAR AND THE COMPANY THAT I BOUGHT THE CAR FROM SO IT SHOULD BE ON RECORD THANK YOU FOR YOUR TIME. P.S MY CAR BRAKES CONTRACTS, JERKS WHEN I AM DRIVING ON THE STREET AND ON THE FREEWAY. MY CAR BRAKES CONTRACT WHEN I AM DRIVING IN MOTION AND WHEN I'M TURNING AFTER I COME FROM A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046148November 14, 2017
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
ENGINE POWER WAS REDUCED WHILE I WAS TRAVELING WITH THE FLOW OF TRAFFIC. I ATTEMPTED TO ACCELERATE BUT CAR STARTED SLOWING DOWN. TOOK THE VEHICLE FOR REPAIR AND REPLACED THE PEDAL POSITION SENSOR WAS REPLACED. I CONTACTED CHEVY DEALERSHIP SERVICE DEPT AND WAS TOLD IT'S A COMMON OCCURRENCE. IMPALAS HAVE A THROTTLE SENSOR INSTEAD OF CABLE. IF THE SENSOR GOES OUT, THE ENGINE POWER IS REDUCED TO PROTECT THE ENGINE INTEGRITY. IN SOME CASES, IT'S REDUCED SIGNIFICANTLY. THE MANUFACTURE NOTED MY CONCERN BUT THE REP WOULD NOT ESCALATE THE MATTER. I WENT ONLINE TO FILE A COMPLAINT AND THERE IS A CHEVY FORUM WITH SIMILAR CONCERNS. GENERAL MOTOR REPS REPLY WITH COMMON RESPONSES TO TAKE THE VEHICLE TO AN AUTHORIZED MECHANIC AND THEIR CONCERN HAS BEEN NOTED. I WAS INFORMED BY REPRESENTATIVE AT 800# FOR MANUFACTURE TO CALL BACK IF IT HAPPENS AGAIN. THANKFULLY I WASN'T GOING AT A HIGHER SPEED IN DALLAS TRAFFIC. NOT SURE IF I WOULD HAVE HAD THE LUXURY OF PULLING OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045586November 13, 2017
ENGINE
DISPLAYS "REDUCED ENGINE POWER" ON THE DASHBOARD AND THE ENGINE LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045690November 13, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE IS IN PARKED AND IM ABOUT TO START THE VEHICLE IT SEEMS TO SLOWLY FAIL OR BACKFIRES DURING MULTIPLE TIMES OF TRYING. WHILE IN MOTION ON THE STREETS DRIVING AT 10-35 MPH OR IN MOTION ON HWY 40-65 MPH THE VEHICLE WILL SHUT OFF OR SOMETIMES IT WOULD LOSS POWER EVEN IF MY FOOT IS ON THE GAS PETAL. ON HWY THIS COULD CAUSE A SERIES ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045417November 12, 2017
STEERING
STEERING IS HARD TO TURN AND MAKES A WHINING NOISE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045287November 11, 2017
ELECTRONIC STABILITY CONTROL (ESC)
2013 CHEVY IMPALA HAS STABILITY CONTROL AND TRACTION CONTROL COME ON ALONG WITH ENGINE LIGHT.THE CAR HAS 20,152 MILES ON IT AND THIS JUST STARTED WHEN IT GOT COLD BUT HAPPENS REGULARLY NOW.I STARTED WARMING UP THE CAR AND THOUGHT THAT FIXED THE PROBLEM BUT IT HAPPENED ON A LEFT TURN AFTER TWO HOURS OF DRIVING WITHOUT INCIDENT UNTIL THE LEFT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044903November 9, 2017
STEERING
WHEN DRIVING OVER WATER OR A VERY WET ROAD MY POWER STEERING QUITS, I OFTEN GET "ALTERNATOR FAILURE" WARNING UNTIL SUCH TIME AS I PASS OVER THE POOLED WATER SPOT IN THE ROAD. I HAD THE ENGINE BELT CHANGED AND IT STILL DOES THIS WHEN DRIVING OVER A POOLED OR LOW SPOT IN A ROADWAY OR PARKING LOT. THIS HAPPENS WHEN DRIVING AT LOW OR HIGHER SPEEDS ON A HIGHWAY, STREET OR PARKING LOT AND/OR GRAVEL AREA WITH POOLED WATER BUT NOT IN A "FLOOD" SITUATION. THIS HAS BEEN ONGOING FOR OVER THREE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044403November 8, 2017
ELECTRICAL SYSTEM, ENGINE
CAR BEEN HAVING COOLANT LEAKS, & ELECTRICAL PROBLEMS , WINDOWS STOP WORKING THEN START WORKING AGAIN , & OVERHEATING EVEN AFTER REPAIRS, CAR WON'T START NOW IT SHUT OFF WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044656November 8, 2017
FUEL/PROPULSION SYSTEM
FUEL SHUTDOWNS WHILE ON THE INTERSTATE AT BETWEEN 60-75 MPH. WHEN THE PROBLEM OCCURS WHILE DRIVING, I IMMEDIATELY LOOSE POWER, IT GOES INTO A ROUGH IDLE, AND I HAVE TO IMMEDIATELY PULL OVER TO THE SIDE OF THE INTERSTATE. IT WILL EITHER IDLE ROUGHLY WITH NO ABILITY TO INCREASE THROTTLE FOR 5-15 MINUTES, OR, IT WILL STALL AND I CAN START IT AGAIN IN 5-15 MINUTES (WHEN WHATEVER IS NOT WORKING, COOLS DOWN). THIS HAS BEEN OCCURRING SINCE 2014. OUR SERVICE CENTER HAS A LONG HISTORY. NO PROPER ERROR MESSAGE IS GIVEN THROUGH THE REGISTER STORAGE WHEN TESTED USING GM SHOP ANALYZERS. CHECKED GAS CAP, REPLACED FUEL PUMP, CAM SHAFT POSITION SENSOR, SPARK PLUGS & WIRES, CRANK SHAFT POSITION SENSOR, FUEL INJECTOR, BCM. HAVE NOT REPLACED COIL PACKS AND ICM YET. (A DYNOMETER IS PROBABLY NEEDED TO SIMULATE LOAD FOR A MOVING VEHICLE. MANY SHOPS DON'T HAVE IT BECAUSE OF COST.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044242November 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
2010 CHEVY IMPALA ONLY HAS 58,000 MILES ON IT. I'VE ALREADY HAD BEEN HAVING ISSUES WITH THE CAR NOT STARTING ALL OF THE TIME AND NOW AFTER PUTTING NEW TIRES ON IT, I AM DRIVING DOWN THE ROAD AND GET "SERVICE STABILITRACK," "SERVICE TRACTION CONTROL," AND "ENGINE POWER REDUCED." I WAS ON A MAJOR HIGHWAY GOING ABOUT 60 MPH AND WAS ALMOST REAR-ENDED DUE TO THE SUDDEN LOSS OF SPEED. I WAS ABLE TO MOVE INTO A TURNING LANE AND GET TO A PARKING LOT WITHOUT GETTING MYSELF KILLED. I STILL, HOWEVER, HAVE TO FIGURE OUT HOW I'M GETTING HOME FROM WORK! I HAD NOTICED WHEN I FIRST WENT OUT THAT IT SEEMED TO BE SHIFTING HARD, BUT THE ROADS WERE WET, SO I THOUGHT PERHAPS IT WAS THE STABILITRACK KICKING IN, NOT GOING OUT! I HAVE TWO SMALL CHILDREN, WHO THANKFULLY WERE NOT WITH ME. THE CAR HAS BEEN NOTHING BUT TROUBLE SINCE I'VE PURCHASED IT. WITH SUCH LOW-MILEAGE, I FIGURED I WAS GOOD TO GO FOR AWHILE. I HAVE A 2003 CHEVY TAHOE WITH ALMOST 200,000 MILES AND HAVE NOT HAD THIS MANY ISSUES OUT OF IT!! CONTACTED CHEVROLET, BUT AM TOLD NO RECALLS HAVE BEEN MADE. WHY NOT?!?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043639November 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE TRACTION CONTROL, TRACTION STABILIZER, AND REDUCED ENGINE POWER WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED; HOWEVER, THERE WAS NO RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED AND A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE ISSUE COULD BE DUE TO THE THROTTLE BODY. THE CONTACT WAS ALSO INFORMED BY THE MANUFACTURER THAT THERE WAS A SPECIAL COVERAGE TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043646November 6, 2017
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE BEEN EXPERIENCING A REDUCED POWER READING IN MY CAR. IT COMES AND GOES AT WILL ALONG WITH A STABLITRACK WARNING. I HAVE REPLACED BOTH FRONT WHEEL HUBS AND THE POSITION SENSOR TO NO AVAIL. THIS CAN HAPPEN DRIVING OR JUST GOING FROM THE BRAKE TO THE GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041944November 1, 2017
ENGINE
2ND AIR INJECTION CHECK & SHUT OFF VALVE HAS FAILED FOR THE 3RD TIME ON THIS VEHICLE. I CONTACTED A FRIEND OF MINE AT GM AND A GLOBAL TECHNICAL SPECIALIST IN THE EXHAUST MANIFOLDS/HEAT SHIELDS/SAI DIVISION OF THE GENERAL MOTORS GLOBAL PROPULSION SYSTEMS STATED THAT THERE WAS A CORROSION DURABILITY CONCERN WITH THIS PART THAT RESULTED IN ELEVATED WARRANTY. THERE IS NOW A IMPROVED SERVICE PN AVAILABLE THAT REPLACES THE PN THAT HAVE BEEN USED IN MY VEHICLE. I FEEL THAT GM SHOULD RECALL THESE BAD PARTS AND REFUND US FOR THEM. EACH TIME THIS PART NEEDS TO BE REPLACED THE COST IS OVER $400 TO ME. MY FIRST REPLACEMENT PART WENT ON 1-30-13 AT 46737 MILES. THE 2ND REPLACEMENT PART WENT ON 7-8-14 AT 71368 MILES. NOW THE 3RD REPLACEMENT PART NEEDS TO GO ON AT 115429 MILES. THE 1ST REPLACEMENT PART COST ME $567 TO REPLACE AT THE DEALERSHIP. THE 2ND REPLACEMENT PART COST ME $478 TO REPLACE AT AN INDEPENDENT SHOP. IT WILL COST ME THE SAME OR A LITTLE MORE TO GET THIS REPLACED FOR THE 3RD TIME. IS THERE ANYTHING THAT YOU CAN DO TO HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042152November 1, 2017
AIR BAGS
I HAVE A2012 IMPALA WHICH HAD ALMOST 60000 MILES ON IT WHEN PURCHASED IT. VEHICLE NOW HAS AROUND 85000 MILES ON IT, HAVE NOT BEEN IN ANY ACCIDENTS EVER. RECENTLY MY AIR BAG LIGHT CAME ON DISPLAYING THAT THE PASSENGER SIDE AIR BAG IS OFF. I TOOK IT INTO A SHOP WHERE THEY PROVIDED ME WITH A DIAGNOSTIC CHECK AND WAS TOLD THAT IS MOST LIKELY THE SENSOR ON PASSENGER SEAT. AFTER BEING TOLD THIS, I TOOK IN TO DEALER SHIP FOR IMMEDIATE ASSISTANCE REMINDING YOU THAT IT IS DEFINITELY A SAFETY ISSUE IF THIS VEHICLE IS IN USE WITHOUT AIR BAGS PROPERLY WORKING. I KNOW THAT THERE IS PRIOR RECALLS FOR SAME VEHICLE, SAME PROBLEM ONLY THE RECALLS WERE FOR YEARS 2008-2010. THE DEALER WOULD NOT EVEN LOOK AT VEHICLE WITHOUT CHARGING ME ALMOST A 200$ FEE TO RUN A DIAGNOSTIC CHECK ON A MAJOR KNOWN SECURITY ISSUE. I FURTHER CALLED GM THE SAME DAY AND SPOKE TO TWO REPRESENTATIVESEPARATE. THE FIRST REP WAS A MAN, I EXPLAINED THAT THE AIR BAG FRONT PASSENGER NOTIFICATION CAME ON. HE ASKED IF I WAS IN ACCIDENT,WHICH NO, NEVER ANY ACCIDENT. HE PUT ME ON HOLD THEN CAME BACK AND ADVISED ME OF A RECALL AND HE WAS NEEDING TO SEE WHAT HE'S GOING TO DO FOR ME, PUT ME BACK ON HOLD JUST TO GET ANOTHER REP , I ASKED FOR SUPERVISOR.THE LADY CAME ON AND CLEARLY TOLD ME THE OPPOSITE OF THE MAN I WAS JUST TALKING TO. THAT NO NO RECALL, THAT I WOULD BE RESPONSIBLE FOR ALL FEES.ARE YOU KIDDING ME??THEY SAID THAT UPON PREVIOUS SITUATIONS,THAT AN AIR BAG SENSOR WOULD NEED REPLACING COSTING ABOUT $1000..CLEARLY THERE'S A FAULTY, SOFTWARE DEFECT WHICH WAS PREVIOUSLY RECALLED FOR MY VEHICLE. GM NEEDS TO CARE THAT NO LIFE SHOULD BE AT RISK IF IN AN UNSAFE CHEVY IMPALA. I REFUSE TO THINK GM PROVIDES UNSAFE VEHICLES TO ANYONE. THERE'S WAY TOO MANY COMPLAINTS OF AIR BAG ISSUES WITH THESE TYPES OF VEHICLES, GOD FORBID ANY ACCIDENTS HAPPEN AND GM COULD HAVE PREVENTED THE PROBLEM AND EVEN SAVE A LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042176November 1, 2017
AIR BAGS
TAKATA RECALL AIR BAG LIGHT CAME ON SPORATICALY AT FIRST BUT IS ON ALL THE TIME NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041605October 31, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN IN ANY DIRECTION, A LOUD KNOCKING NOISE WAS HEARD COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE EMISSION WARNING INDICATOR ILLUMINATED, BUT COULD HAVE BEEN CAUSED BY THE FUEL CAP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAILURE IN THE LOWER DRIVER SIDE CONTROL ARM, WHICH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 12V377000 (SUSPENSION), WHICH ONLY INCLUDED CHEVROLET IMPALA POLICE VEHICLES. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041377October 30, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THIRD ISSUE WITH LOSS OF POWER. THIS TIME, STARTED CAR. THE CAR WAS FIGHTING FOR AIR FOR A FEW SECONDS, WITH STABILITRAK AND ENGINE LIGHT ON. I SHUT THE CAR OFF IMMEDIATELY. RESTARTED AFTER A FEW SECONDS. THE ENGINE LIGHT REMAINS ON. SERVICE IS STATING HISTORY SAYS MISFIRE ON 2 CYLINDERS, BUT NO CODE THROWN AND CANNOT DIAGNOSE. WE CAN GUESS AND PAY $350 FOR THE GUESS, OR NOT GUESS AND PAY $125 FOR THE DIAGNOSTICS THAT WERE RAN. (!!!) WHAT IN THE WORLD...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040987October 29, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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