Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10916896October 10, 2017
AIR BAGS
2009 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD PASSENGER AIR BAG WARNING LIGHT BLINKING, SMOKE AND ODORS OF ELECTRICAL WIRE BURNING. *SMD THE CONSUMER STATED THAT A BUZZING NOISE WAS HEARD IN THE AREA OF THE AIRBAG 4 MONTHS AFTER THE VEHICLE WAS PURCHASED. THE AIRBAG LIGHT ILLUMINATED. MORE RECENTLY, THE DASH BEGAN SMOKING. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO PAY A PORTION OF THE REPAIR. THE CONSUMER DECLINED DUE TO NOT BEING ABLE TO AFFORD THE REMAINING COST OF THE REPAIRS. UPDATED 10/10/2017*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032686October 10, 2017
SUSPENSION
WHILE DRIVING ON A ROAD MY TIE ROD BROKE CAUSING ME TO LOSE CONTROL OF THE CAR. IT COMPLETELY TURNED AROUND AND LANDED IN SOME TREES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11032079October 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I PURCHASED THIS CAR USED IN 2014 WITH ~30,000 MILES, AND IT PRESENTLY HAS ~85,000 MILES. IN THAT TIME I HAVE REPLACED 4 GAS PEDALS BECAUSE THE ALERT TRIGGERED "SERVICE STABILITRAK" TELLS THE TECHNICIAN TO REPLACE THE GAS PEDAL - CLEARLY NOT THE PROBLEM. ESSENTIALLY, WHEN THE DEFECT OCCURS, ENGINE POWER IS REDUCED TO WHERE THE CAR CAN BARELY GET OUT OF ITS OWN WAY WHICH IS REALLY DANGEROUS DURING HIGHWAY RUSH HOUR (WHEN FOLKS DRIVE MORE AGGRESSIVELY) OR PULLING ONTO A ROADWAY FROM A DEAD STOP. IF I POWER THE CAR DOWN AND RESTART IT, THE ERROR WILL USUALLY CLEAR, BUT OFTEN REOCCURS. SINCE IT TENDS TO HAPPEN ON HOT, SUNNY DAYS (TEMP >75F) WHEN THE A/C IS RUNNING, IT FEELS LIKE A WIRING PROBLEM. THE DEALER SERVICE DEPARTMENT SUGGESTED REPLACING THE BODY CONTROL MODULE, BUT COULD NOT GUARANTEE THAT WOULD RESOLVE THE ISSUE. BASED UPON THE NUMBER OF COMPLAINTS OVER A SIMILAR ISSUE, IT APPEARS THAT GM HAS A PROBLEM THAT IT IS NOT WILLING TO ADDRESS WITH A RECALL OR SERVICE BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032101October 6, 2017
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT INDICATED THAT THE LOCKING MECHANISM WOULD OPERATE WHEN PRESSING THE DOOR LOCK SWITCH, BUT THE DOOR WOULD REMAIN LOCKED AND UNABLE TO OPEN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 124,000. *LN UPDATED 7/26/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031974October 5, 2017
AIR BAGS, SEATS
WELL I HAVE NOT TO MANY COMPLAINTS AS I DO MY OWN MAINTENANCE BUT SINCE I PURCHASED THE CAR USED AT 32000 MILES AT 83000 DRIVER SEAT HEATER UNION AND NOW AT 114764 MILES SERVICE AIR BAGS LIGHT IS ON DISPLAY AND LIGHT IS ILLUMINATED AT ALL TIMES. IT STARTED WHEN CAR WAS TURNED ON SEPT 30 2017 IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031580October 3, 2017
POWER TRAIN, UNKNOWN OR OTHER
TAKATA RECALL WHEN ACCELERATING FORWARD FROM A COMPLETE STOP THE TRACTION CONTROL COMES ON BY ITSELF CAUSING THE WHEELS TO LOCK UP & CAUSES HESITATION. THE GROUND IS NOT WET AT ALL WHEN THIS HAPPENS & HAS ALMOST CAUSED ME TO GET REAR ENDED. EVEN WHEN TURNING THE TRACTION CONTROL KICKS ON CAUSING THE SAME REACTION ON DRY PAVEMENT. WHEN ACCELERATING THE CAR HESITATES & JERKS/JOLTS THEN THE TRACTION LIGHT KICKS ON. THERE ARE NO CODES ON THE DASHBOARD & NO CHECK ENGINE LIGHT. TAKEN IT TO THE DEALERSHIP AND THEY AREN'T ABLE TO FIGURE OUT THE ISSUE. THIS IS VERY UNSAFE ESPECIALLY DRIVING ON THE HIGHWAY AND DRIVING WITH CHILDREN IN THE CAR. IT RISKING MY LIFE, MY CHILDREN'S LIVES & THE LIFES OF OTHERS.AND HAVE SPENT A LOT OF MONEY HAVING THE VEHICLE CHECKED OUT WITH NO SOLUTIONS. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031620October 3, 2017
AIR BAGS
MU AIRBAG LIGHT KEEP COMING ON. REPLACED SENSORS AND ATILL HAVEN'T FIXED2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031626October 3, 2017
ELECTRONIC STABILITY CONTROL (ESC)
TAKATA RECALL" WHEN THE CAR STARTS UP AND IS PUT INTO DRIVE, THERE'S A HARD GRINDING NOICE AROUND FRONT WHEELS. ONCE WE TURN OFF THE TRACTION CONTROL IT STOPS AND DRIVES FINE. IF TRACTION CONTROL IS ON YOU CAN'T TURN THE CAR LEFT OR RIGHT WITHOUT GRINDING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031442October 2, 2017
ENGINE
WHEN DRIVING IN TRAFFIC, MY STABILI TRACK LIGHT SENSOR LIGHT CAME ON AND MY REDUCED ENGINE POWER LIGHT ALSO CAME ON AND COULDN'T ACCELERATE IN TRAFFIC. I TURNED INTO A PARKING LOT AND RESTARTED THE CAR. SAME THING HAPPENED AGAIN. I HAVE ON STAR, REPORTED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030738October 1, 2017
AIR BAGS
I HAVE ALREADY COMPLAINED ABOUT THE SERVICE AIR BAG LIGHT COMING ON, MY COMPLAINT NUMBER IS 11023868. YOU HAVE NOT CONTACTED ME ABOUT THIS, I FEEL LIKE YOU JUST PUT IT ON THE BACK BURNER! I AM NOT HAPPY ABOUT THIS! I WAS FINALLY ABLE TO GET A PICTURE OF IT, PLEASE FIX THIS! THIS PICTURE WAS TAKEN THIS MORNING ON 10/01/2017, MY CAR SHOULD BE ON YOUR RECALL LIST!!!!! INSTEAD OF IGNORING ME THIS TIME PLEASE CONTACT ME, I AM FEELING VERY FRUSTRATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030382September 28, 2017
EXTERIOR LIGHTING
DAYTIME RUNNING LIGHTS HAVE FAILED SEVERAL TIMES. PASSENGER SIDE WAS REPLACED TWICE UNDER WARRANTY NOW CAR HAS 600 MILES OVER 36K BUMPER TO BUMPER WARRANTY DEALER WILL NOT REPLACE UNDER WARRANTY. LIGHT BROKE FROM BRACKET FROM WATER AT CAR WASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004490September 27, 2017
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR AIR CONDITIONER ODOR AFTER COIL REPLACEMENT. *LD UPDATED 09/27/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030253September 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AT ROUGHLY 26,000 MILES MY ABS, STABILITRAC, AND TRACTION CONTROL LIGHTS CAME ON. I TOOK MY CAR TO DEALERSHIP TO REPAIR IGNITION RECALL, THEY REPLACED THE ABS WIRE HARNESS AND CORRECTED THE THE PROBLEM. AT ROUGHLY 56,000 AND 86,000 THE ABS, STABILITRAC, AND TRACTION CONTROL LIGHTS CAME BACK ON. I AM CARRYING MY CAR BACK INTO THE DEALERSHIP AGAIN TOMORROW FOR THE 3RD TIME FOR THE SAME ISSUE. MY CAR IS NOW DECELERATING ON ITS OWN AND THE WHEELS ARE ABRUPTLY LOCKING. THE CAR IS MOVING DURING ALL OF THESE INCIDENTS. MY CAR HAS BEGUN FLASHING ABS, STABILITRAC, AND TRACTION CONTROL LIGHTS AND ABRUPTLY DECELERATING ON ITS OWN AT 60/75 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025284September 25, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY CHEVY IMPALA WHEN IN MOTION HAS SIGNALS FOR SERVICE STABILITRAC, THE CHECK ENGINE COMES ON AND THE A MESSAGE THAT SAYS REDUCED ENGINE POWER SHOWS UP. IT SEEMS LIKE ALOT OF IMPALA OWNERS ARE EXPERIENCING THIS AND SOMETHING SHOULD BE DONE! THE STABILITACK GOES OFF AND THE CHECK ENGINE LIGTS STAYS ON BUT USUALLY GOES OFF, AND THEN A FEW DAYS LATER IT WILL HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025292September 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION FAILED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN PROMPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT AN IGNITION LOCK FAILURE OCCURRED. THE INDEPENDENT MECHANIC REPLACED THE IGNITION KEY LOCK, CYLINDER, AND IGNITION SWITCH ON THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 12/13/2017 *LN *TT CONSUMER STATED SEVERAL DEALERS WERE CONTACTED AND NO HELP WITH FAULTY "KEY FOB". UPDATED 7/20/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025043September 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AT VARIOUS TIMES, THE IGNITION FAILED TO START WITHOUT WARNING. THE CONTACT ATTEMPTED TO TURN THE IGNITION SWITCH FOR ALMOST AN HOUR. IN ADDITION, THE CONTACT HAD DIFFICULTY INSERTING THE KEY IN THE IGNITION. THE CONTACT ALSO STATED THAT THE IGNITION SWITCH POSITION WOULD BE TURNED OR THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FELDMAN CHEVROLET OF NOVI, 42355 GRAND RIVER AVE, NOVI, MI, 48375) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE KEY PAD WAS PREVIOUSLY REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024604September 20, 2017
ELECTRONIC STABILITY CONTROL (ESC)
LOST POWER AND SHUT OFF COMPLETELY WHEN ACCELERATED AT HIGH SPEED WHEN GETTING ONTO A FREEWAY. MY HUSBAND WAS ABLE TO COAST TO AN EXIT AND GET OFF. AFTER WAITING SOME MINUTES, TURNED CAR BACK ON AND WAS ABLE TO GO HOME. ALSO TRACTION CONTROL ALERT COMES ON WHEN DRIVING SLOW IN A PARKING LOT OR MAKING A SLOW RIGHT OR LEFT TURN. CAUSES A GRINDING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024628September 20, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE FLOATING GAS GAUGE DOESN'T PROPERLY READ THE GAS LEVELS, EVEN AFTER REPLACING THE FUEL PUMP SYSTEM AND HOUSING. ONE MINUTE MY GAUGE SAYS I HAVE 120 MILES WORTH OF GAS WHEN I CUT THE CAR OFF. THE NEXT MORNING WHEN I GET IN THE CAR TO LEAVE, MY GAS GAUGE SHOWS 109 MILES THEN IT MIGHT JUMP DOWN TO 99. I CAN NEVER TELL HOW MUCH GAS I HAVE. THE ACTUATORS GO BAD IN EVERY MODEL, I'VE HAD A 2005, 2010 AND 2013 ALL OF WHICH ENCOUNTERED PROBLEMS WITH THE ACTUATORS GOING BAD DURING THE SUMMER MONTHS. WHEN YOU REPLACE ONE ACTUATOR, IT'S NOT LONG BEFORE IT GOES OUT AGAIN AND YOU NEED A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024087September 18, 2017
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, WHEN THE CONTACT WOULD MAKE A TURN OR HIT A BUMP IN THE ROAD, HE HEARD AN ABNORMAL POP SOUND WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED FLUID LEAKING IN THE FRONT MIDDLE OF THE VEHICLE. THE DEALER (HENDRICK CHEVROLET, 100 AUTO MALL DRIVE, CARY, NC, 27511, 919-439-5132) ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL CHEVROLET DEALER SINCE THEY WERE OUT OF STATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DAN VADEN CHEVROLET SAVANNAH, 9393 ABERCORN ST, SAVANNAH, GA, 31406) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK, BRAKES/ ROTORS, AND TIE ROD NEEDED TO BE REPLACED. ALSO, AN ALIGNMENT WAS NEEDED. THE STEERING RACK, BRAKES/ROTORS, TIE ROD, AND ALIGNMENT WERE REPAIRED. THE CONTACT STATED THAT THE ENGINE NOW SHAKES INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-3209374202. THE FAILURE MILEAGE WAS APPROXIMATELY 86,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023838September 17, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY 2013 CHEVROLET IMPALA HAD 28, 000 MILES WHEN IT BEGAN MAKING LOW TONE GRINDING NOISES WHEN TURNING LEFT FROM A STOP OR AT LOWER SPEEDS. THIS HAS HAPPENED IN REVERSE GEAR A FEW TIMES AS WELL. THE LOW PITCH GRINDING SOUND HAS OCCURRED WHILE MAKING A SLOW RIGHT HAND TURNS A FEW TIMES. THE GRINDING NOISE OCCURS ON BOTH DRY AND WET PAVEMENT. FREQUENTLY A REDUCTION IN FORWARD POWER OCCURS. INTERMITTENT WARNING LIGHTS AND MESSAGES OCCUR INTERMITTENTLY: STABILITY TACK NEEDS SERVICED, SERVICE TRACTION CONTROL, AND RED ABS LIGHT COMES ON. WHEN DRIVING IN BUMPY AREAS THE RED ABS LIGHT COMES ON. WHEN TAKING OFF ON AN UP HILL GRADE TRACTION CONTROL RUMBLES AND THEN I HAVE A REDUCTION IN POWER AS I TRY TO ACCELERATE MAKING MY FORWARD MOTION SLOWER THAN ANTICIPATED AND PLACING ME IN DANGER. MECHANIC USED AN ANALYZER AND SAID IT WAS MY LEFT WHEEL SENSOR. HE REPLACED THE HUB. MY PROBLEM BEGAN AGAIN LESS THAN 15 MINUTES AFTER DRIVING OUT OF THE REPAIR SHOP. NONE OF THIS OCCURS WHEN I MANUALLY TURN OFF THE STABILITY CONTROL WHEN I FIRST START THE CAR.(THE BUTTON ON THE LEFT HAND SIDE OF THE DASHBOARD THAT HAS A DRAWING OF THE CAR AND SQUIGGLY LINES) VERY DANGEROUS, ANNOYING AND COSTLY SITUATION. RECALL NECESSARY!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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