Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11233867July 22, 2019
ELECTRICAL SYSTEM
DRIVING ALONG ON FREEWAY WHEN ALL OF A SUDDEN MY DASH LIT UP WITH VARIOUS FLASHING LIGHTS AND WARNINGS, THE CRUISE CONTROL SHUT OFF AND MY HVAC STOPPED FUNCTIONING. HAD TO PULL OVER ON BUSY HIGHWAY AND RESTART TO NO AVAIL. PULLED OVER AGAIN ONCE I GOT TO REST STOP. LET IT SIT. RESTARTED AND WORKED OKAY. INTERNET SAYS PROBLEM IS WITH SIDE DETECTION SYSTEM (WHICH DEALER CONFIRMED BUT SAID MY CAR MISSED CUT-OFF DATE BY 5 DAYS ON A $700 REPAIR BILL. CAR HAS BUT 12,300 MILES ON IT (I AM 92 YEARS OLD). INTERNET ALSO STATES THAT IF ISSUE IS NOT FIXED IT WILL EVENTUALLY CAUSE SERIOUS ISSUES WITH DASHBOARD ELECTRONICS, INCLUDING FIRE. GM ISSUED SPECIAL COVERAGE ADJUSTMENT #N172097060 (NO OWNER NOTIFICATION), WHICH IS WHAT I WAS TOLD I MISSED OUT ON BY 5 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233963July 22, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
REDUCED ENGINE POWER LIGHT COMES ON INTERMINTENTLY WHILE DRIVING HAD THE THROTTLE BODY AND ACCELERATOR PEDAL REPLCAED TWICE AFTER I BOUGHT THE CAR WITH 75000 MILES ON IT. STILL THE REDUCED ENGINE POWER LIGHT COMES ON. JUST YESTERDAY I WAS UNABLE TO START MY CAR. THROTTLE PROBLEMS LIGHT CAME ON IN WINDOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233955July 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
STABILITRACK HAS BEEN MESSING UP SINCE I PURCHASED THIS VEHICLE IN OCTOBER 2018. MY CAR IS SCARY TO DRIVE. SOMETIMES ITS NOT CLEAR WHAT GEAR I'M IN. THE CAR WILL NOT GO OVER 5 MILES PER HOUR WHEN THE STABILITRACK IS MESSING UP. THE BACKUP CAMERA DOES NOT WORK WHEN THE STABILITRACK LIGHT IS ON AND SOMETIMES IT WILL NOT GO IN REVERSE. I HAVE TO WAIT AND KEEP TURNING THE CAR OFF THEN WAIT THEN TRY TO START IT. STABILITRACK NEEDS A RECALL. I COULD NOT BACK OUT OF MY PARKING SPOT THIS MORNING BECAUSE OF THE STABILITRACK. IT FEELS LIKE THE WHOLE MOTOR MOVED WHEN I TRIED TO REVERSE. THERE WERE NO LIGHTS ON THE PANEL TO KNOW WHAT GEAR I WAS IN BUT IT WAD CLEAR IT SKIPPED THE REVERSE. WHEN IT FINALY LET ME BACK UP AFTER TURNING THE CAR ON AND OFF SEVERAL TIMES I COULD ONLY ECCELERATE 3 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233711July 21, 2019
AIR BAGS, ELECTRICAL SYSTEM
AIRBAG LIGHT STAYS ON AND IT HAS A AIRBAG MESSAGE ON THE DASH THE IGNITION SWITCH DOESN'T WORK THE CAR WON'T TURN OVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233346July 19, 2019
POWER TRAIN, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRANSMISSION FAILED. WHEN THE CONTACT ENTERED AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PLANETARY GEAR FAILED. THE MECHANIC REBUILT THE TRANSMISSION AND REPAIRED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE'S WARRANTY WAS EXPIRED. THE CONTACT ALSO STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE ON JULY 12, 2019. THE HEADLIGHTS WERE NOT REPLACED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 41,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233400July 19, 2019
ELECTRICAL SYSTEM
FOR SEVERAL MONTHS I WAS HAVING A PROBLEM WITH MY SIDE BLIND ZONE ALERT SYSTEM . DURING DIAGNOSTIC TESTING IT WOULD APPEAR TO BE WORKING. FINALLY THE PROBLEM WAS IDENTIFIED, REPLACED BY THE DEALERSHIP, NO COST TO ME, AND REPLACEMENT IS WARRANTED UP TO 80,000. NOW, A WEEK AFTER HAVING THE BLIND ZONE ALERT SYSTEM REPAIRED ,I STARTED MY CAR, AND NOTED MY DIC , ON THE INSTRUMENT CLUSTER WENT DARK, THE RADIO WENT DEAD, REAR VIEW CAMERA DID NOT WORK ETC, ETC. DROVE APPROX. TEN MILES, PARKED VEHICLE. APPROX. A HOUR LATER, STARTED VEHICLE, DIC IS NOW WORKING. I'M CONCERNED THAT THE ELECTRICAL SYSTEM IS FAULTY. I CONTACTED THE DEALERSHIP, AND THEY STATED, SINCE IT IS NOW WORKING, THERE IS NO WAY OF TELLING WHAT IS WRONG, AS LONG AS IT IS WORKING AGAIN. I'M CONCERNED THAT THE ELECTRICAL SYSTEM WILL FAIL AGAIN AND I MAY BE STRANDED SOMEWHERE. I ONLY HAVE 25,000 MILES ON MY 2015 2LT IMPALA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233301July 19, 2019
UNKNOWN OR OTHER
AIR CONDITIONING EVAPORATOR CORE LEAKED ALL FREON GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233001July 18, 2019
STEERING
I ATTEMPTED TO TURN ON MY VEHICLE WHILE IN THE PARKED POSITION THE KEY WOULD NOT TURN AND THE WHEEL WAS IN THE LOCKED POSITIION. MADE SEVERAL ATTEMPS TO TRY AND TURN THE KEY WITH NEGATIVE RESULTS. HAD TO HAVE THE VEHICLE TOWED AND A FEW DIFFENT MECHANICS ATTEMPTED TO TURN THE KEY BUT NEGATIVE RESULT. IT HAS BEEN DETERMINED THAT THE IGNITION SWITCH NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233353July 18, 2019
TIRES
2016 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO MALFUNCTION OF TIRES. *LD THE CONSUMER STATED THAT THE TIRES WERE THE CAUSE OF THE ACCIDENT. THE TIRE MANUFACTURER DID NOT ACCEPT RESPONSIBILITY BUT, STATED THE TIRE DAMAGE WAS DUE TO THE ACCIDENT ITSELF.*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11232666July 17, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHEN SLOWING DOWN AND MAKING TURNS. THE VEHICLE WAS TAKEN TO BILL FOX CHEVROLET (725 S ROCHESTER RD, ROCHESTER HILLS, MI 48307) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232835July 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON THE INTERSTATE THE CAR HAS SHUT OFF AND THE LIGHTS POP UP SAYING REAR STABILITY, ABS ANTI THEFT DETECTION, AND THE CHECK ENGINE LIGHT.THE CAR HAS DONE THIS THREE TIMES SO FAR WITH MY CHILD IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232417July 16, 2019
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE POWER STEERING BEGAN TO FAIL AND THE STEERING ABILITY WAS VERY STIFF. EVENTUALLY, THE POWER STEERING COMPLETELY FAILED. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED PRIOR TO THE FAILURE. BERT OGDEN MISSION CHEVROLET (1400 E EXPRESSWAY 83, MISSION, TX 78572, (956) 205-1431) WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232471July 16, 2019
AIR BAGS
TL* THE CONTACT RENTED A 2019 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH TO SWITCH LANES TO THE RIGHT LANE, ANOTHER DRIVER IN THE LEFT LANE CRASHED INTO THE CONTACTS VEHICLE. THE CONTACT MANEUVERED THE OTHER WAY HOWEVER THE OTHER VEHICLE HIT THE VEHICLE AGAIN WHICH HAD CAUSED THE VEHICLE TO SWERVE, FLIPPED MORE THAN TWICE AND THE VEHICLE CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED HEAD INJURY, LEFT SIDE BODY PAINS, PROBLEMS WALKING, A NEUROLOGIST ASSESSMENT. THE FRONT PASSENGER SUSTAINED HEAD INJURY AND THE REAR PASSENGER SUSTAINED HEAD, NECK BACK PAINS AS ALL 3 RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY HAD A SOURCE INSPECT THE NON-AIR BAG DEPLOYMENT TO PROVIDE A REPORT. A DEALER HAD NOT INSPECTED THE VEHICLE YET. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11232605July 16, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
INTERNAL SECURITY SYSTEM FAILS WITHOUT NOTICE, CAR WONT START. SECURITY LIGHT STAYS ON OR FLASHES. CAR STILL WONT START. IT CAN BE HOURS OR EVEN DAYS BEFORE THIS PROBLEM RESETS AND CAR STARTS AND WORKS. BUT THEN WILL SOON FAIL AS SOON AS THE VEHICLE IS SHUT OFF. HAS COASTED ME SEVERAL JOBS, LOSS WORK HOURS, AND EXTRA MONEY I SPENT ON STARTER, BUT CAME TO FIND OUT IT WAS THE SECURITY FEATURE CHEVY PUT IN, I'M NOT THE ONLY ONE WHO HAS BEEN HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232229July 16, 2019
ENGINE
ABOUT 2 MONTHS AGO THE ENGINE STARTING DIESELING (THE ENGINE WILL STILL HAVE COMBUSTION AFTER THE IGNITION WAS TURNED OFF). DURING A TRIP ON CITY STREETS THE ENGINE SUDDENLY STOPPED WHEN DRIVING. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART THE ENGINE. ABOUT 15 MINUTES LATER THE ENGINE STOPPED AGAIN THIS TIME WHILE STOPPED ON A TRAFFIC LIGHT. I COULD NOT RESTART THE CAR. I HAD IT TOWED TO THE AUTOLAB IN PLYMOUTH MI WHERE THEY DIAGNOSED IT WITH ENGINE FLOODING. YOU COULD SMELL THE UNBURNED GASOLINE ON THE TAIL PIPE. HOWEVER NO ERROR CODES WERE REPORTED. AFTER A FEW DAYS IN THE FACILITY AND WITHOUT THE EVEN DUPLICATED I HAD THE CAR BACK. COUPLE WEEKS LATER IT STARTED DIESELING AGAIN SO I WENT BACK TO THE AUTOLAB. THIS TIME THEY WERE ABLE TO DIAGNOSE THE INJECTION PUMP AS BEING FAULTY AND THE O2 SENSOR NOT BEING ABLE TO CONTROL THE FUELING. THEY REPLACED THE INJECTION PUMP AND SINCE THEN THE VEHICLE IS RUNNING WITHOUT PROBLEM. THE LACK OF ERROR REPORTING BY THE OBD AND THE SUDDEN ENGINE STOP WHILE THE CAR WAS IN MOTION MAKES ME FEEL I WAS LUCKY. I USUALLY DRIVE 30 MILE EACH WAY TO MY WORK PLACE. IF THE ENGINE STOPS ON THE HIGHWAY IT WILL CAUSE AN ACCIDENT AS I AM NOT ABLE TO USE THE BRAKES (POWER BRAKES!) OR THE STEERING WHEEL (POWER STEERING) PROPERLY TO TRY TO GET AWAY FROM THE TRAFFIC BEHIND BY GOING TO THE SHOULDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231918July 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE ELECTRONIC STABILITY CONTROL SYSTEM IS CONSTANTLY ON EVEN WHEN MY CAR IS STATIONARY MY ANTILOCK BRAKE SYSTEM LIGHT IS ALSO ALWAYS ON. SOME TIMES I LOSE POWER WHEN I START TO DRIVE. I HAD IT CHECKED AND HAD THE SENSOR REPLACED ,BUT THE PROBLEMS WERE NOT SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232025July 15, 2019
UNKNOWN OR OTHER
TRUNK FILLED WITH WATER IN TIRE COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232018July 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHENEVER I TURN THE STEERING WHEEL TO THE LEFT, THE STABILITRACK AND ABS DASHBOARD LIGHTS COME ON AND THE READ-OUT PANEL SAYS BOTH SYSTEMS NEED SERVICE AND THESE LIGHTS STAY ON AND THE SYSTEMS SHUT-OFF MAKING THE VEHICLE LESS SAFE. I SHOULD POINT OUT THAT THE LIGHTS COME ON WHEN THE PAVEMENT IS DRIVE AND ITS WARM OUT. WHY IS THIS HAPPENING TO THE RELATIVELY NEW CAR WITH BARELY 50,000 MILES. THE CAR IS DESIGNED TO BE DRIVEN WITH THE STABILITRACK AND ABS SYSTEMS WORKING PROPERLY. I'VE LOOKING INTO THIS ON-LINE AND IT APPEARS MANY PEOPLE WITH IMPALA'S ARE EXPERIENCING THE SAME ISSUE. PEOPLE HAVE PAID TO HAVE PAID TO HAVE THE WHEEL BEARING ASSEMBLIES REPLACE, BRAKES REPLACE, SENSORS REPLACES, ONLY TO HAVE THE "SERVICE" LIGHT COME BACK ON SOON AFTER THE SERVICE HAS BEEN COMPLETED. FROM MY READING, IT APPEARS GM NEEDS TO ISSUE A RECALL TO FIX THIS ISSUE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231783July 14, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TAKATA RECALL I KEEP HAVING THE ABS LIGHT ALONG WITH TRACTION CONTROL LIGHT TURN ON EVERY OTHER DAY AND IN MORNINGS IT DISAPPEARS AS I DRIVE. CAR HAS 60129 MILES ON IT AND I HAVE READ ON IMPALA FORUMS IT IS COMMON BUT NO RECALLS ISSUED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231790July 14, 2019
AIR BAGS
AIR BAG LIGHT COMES ON AND OFF{INTERMITTINGLY) WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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