Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10038732September 11, 2003
STEERING:RACK AND PINION
CHEVROLET IMPALA 2000. PROBLEM WITH STEERING IN 2001, STEERING RACK WAS REPLACED. NOW THE CAR IS BACK IN SHOP, VERY HARD TO STEER TO THE LEFT AND MAKING NOISE WHILE TURNING STEERING WHEEL TO THE LEFT; THEY ARE PUTTING IN NEW STEERING RACK FOR THE SECOND TIME. CRADLE WAS ALSO REPLACED IN 2001. AFTER READING ABOUT THIS PROBLEM IN OTHER 2000 IMPALAS, I AM NOW VERY WORRIED ABOUT IT HAPPENING AGAIN AND THAT I WILL HAVE AN ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037592September 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING WITH THREE PASSENGERS IN MY 2003 CHEVROLET IMPALA LS AT 35 MPH THE ENGINE SHUT-OFF WITHOUT WARNING WITH COMPLETE LOSS OF POWER STEERING AND BRAKES, REQUIRING EMERGENCY MANEUVER TO BRING CAR TO A STOP BEFORE HITTING ONCOMING TRAFFIC. A REPLACEMENT VEHICLE WAS NOT MADE AVAILABLE. WHILE DRIVING TO A MEDICAL EMERGENCY, LATER THAT EVENING, THIS RECURRED AT 50 MPH (ENGINE SHUT-OFF WITHOUT WARNING, LOSS OF STEERING AND BRAKING POWER REQUIRING EMERGENCY STOP IN CENTER MEDIAN 4 LANE HIGHWAY MERGE SITE). THIS HAPPENED PREVIOUSLY WITH THIS VEHICLE ON 7/4/03 AT 50 MPH WITH MY WIFE DRIVING ON THE VAN WYCK EXPRESSWAY. AT THAT TIME, AFTER 3 DAYS GM REGIONAL SERVICE MANAGER STATED THAT THERE WAS A DEFECTIVE CRANK-SHAFT SENSOR WHICH WAS REPLACED. I ADVISED GM THAT THERE WERE OTHER REPORTS TO NHTSA ABOUT THIS PROBLEM WITH CHEVROLET IMPALAS. I REQUESTED THAT AN INVESTIGATION AND POSSIBLE RECALL SHOULD BE INITIATED AND ASKED FOR A REFUND OR REPLACEMENT OF MY VEHICLE. THIS WAS DENIED "AS THERE WERE TOO FEW EPISODES TO WARRANT THIS ACTION" AND MY CAR" WAS REPAIRED PER WARRANTY OBLIGATION OF GENERAL MOTORS CORPORATION". UNFORTUNATELY THIS HAPPENED TO MY VEHICLE AGAIN WITHOUT WARNING PLACING MYSELF AND MY PASSENGERS IN DANGER. THIS IS A POTENTIALLY LIFE THREATENING DEFECT REQUIRING IMMEDIATE ACTION TO PREVENT INJURY OR LOSS OF LIFE. THE CAR IS PRESENTLY AGAIN AT THE DEALERSHIP. I HAVE CONTACTED GM CORPORATE HEADQUARTERS ABOUT THIS ISSUE. I HAVE BEEN TOLD THAT THEY WILL FULFILL THEIR WARRANTY OBLIGATIONS AND ATTEMPT TO REPAIR MY VEHICLE AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038512September 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHEN DRIVING 35 MPH VEHICLE STALLED. CONSUMER LOST POWER STEERING, BUT MANGED TO PULL OVER. HAD NOTIFIED THE DEALERSHIP, AND MECHANIC HAD NOT RESOLVED THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037425September 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE VIBRATED AND SHOOK AT HIGH SPEED (ABOVE 50MPH) WHEN BRAKES WERE APPLIED. SCRAPING NOISES WERE ALSO HEARD. DEALER WOULD ONLY LOOK AT BRAKES IF DIAGNOSTIC FEE WAS PAID. RESULT WAS THAT ROTORS WERE WARPED ON THE FRONT OF THE VEHICLE AND PITTED AND SCORED ON THE REAR OF THE VEHICLE. VEHICLE HAS 18K FOR MILEAGE. BRAKE PADS ON BOTH FRONT AND REAR HAD 75% WEAR REMAINING. FRONT ROTORS WERE TURNED AND PADS REPLACED. REAR ROTORS AND PADS WERE REPLACED.OEM DESIGN OF REAR PADS HAS A VERTICAL GROOVE IN THE MIDDLE WHICH COLLECTS DUST, DIRT AND DEBRI CONTRIBUTING TO THE WEAR ISSUE. REPLACEMENT PADS DO NOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038390September 8, 2003
VEHICLE SPEED CONTROL
WHEN THE DRIVER'S FOOT WAS REMOVED FROM THE BRAKE PEDAL THE VEHICLE ACCELERATED. THE DRIVER HAD TO PRESS THE BRAKE TO DECELERATE. THE DEALER WAS CONTACTED BUT THE PROBLEM HAS NOT BEEN RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037270September 5, 2003
AIR BAGS:FRONTAL
2001 CHEVROLET IMPALA INVOLVED IN FRONTAL COLLISION WITH OTHER VEHICLE. 11,000 PLUS DAMAGE TO ENTIRE FRONT END. VEHICLE TOTAL LOSS, AIR BAGS DID NOT DEPLOY, GM EXPERT SAYS COLLISION WAS NOT SEVERE ENOUGH. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10038305September 5, 2003
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ANY TIME THE VEHICLE IS TURNED ON MESSAGE CENTER LIGHT INDICATES THAT THE COOLANT LEVEL IS LOW. CONSUMER CHECKED THE COOLANT LEVELS SEVERAL TIMES TO FIND THEM UP TO PAR. VEHICLE HAD BEEN TAKEN TO SEVERAL MECHANICS WHO COULD NOT DETERMINE WHY THE MESSAGE CENTER LIGHT WOULD NOT GO OFF. MANUFACTURER AND THE DEALER HAVE BEEN NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038319September 5, 2003
EXTERIOR LIGHTING:TURN SIGNAL
CONSUMER STATES TURN SIGNAL WORKS INTERMITTENTLY DURING USAGE. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038321September 5, 2003
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
CONSUMER STATES HAZARD INDICATOR WORKS INTERMITTENTLY DURING USAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037214September 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HEARD A LOW RUMBLING NOISE WHILE ACCELERATING FROM A STOP, WE BARELY MADE IT THROUGH THE NEXT MAJOR INTERSECTION AS THE CAR WAS HARDLY MOVING FORWARD ANY MORE AND COASTED TO A BOULEVARD OFF OF A MAJOR ROAD. THE CAR JUMPED FORWARD IN PARK WHEN WE RESTARTED IT AND THEN IT WOULD NOT RESPOND WHETHER WE TRIED TO PUT THE CAR IN DRIVE OR REVERSE. THIS IS A 2001 VEHICLE NOW IN NEED OF A REFABBED TRANSMISSION FOR A WHOPPING $2700! THE DEALER NEVER OPENED THE TRANSMISSION TO FIND OUT EXACTLY WHAT WENT WRONG (THEY GUESS IT'S THE GEAR SET) AND THEY REFUSE TO LET US GET A 3RD PARTY TO EXAMINE IT. THEY WILL CHARGE US A $700 NON-REFUNDABLE CORE FEE EVEN IF WE RETURN THE CORE TO THEM IN A TIMELY MANNER. ALSO, THE TIME TABLE FOR THEM TO RETURN THE PART TO GM JUST WENT TO 24 HOURS. ORIGINALLY THEY SAID IT USUALLY TAKES AROUND A WEEK FOR THEM TO SEND THE PART BACK!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038203September 4, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 25-35 MPH VEHICLE STALLED AND DIED WITHOUT WARNING. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT PROBLEM STILL RECURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031518September 4, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, STRUCTURE
WHILE DRIVING, THE CONSUMER'S FOOT SLIPPED OFF THE GAS PEDAL BECAUSE THE GAS PEDAL WAS TOO SHORT. THE DEALER WAS NOTIFIED. *AK THERE WASN'T GOOD ARM ROOM FOR STEERING. THE DEALER STATED THEY WERE UNABLE TO DO ANYTHING ABOUT THE SIZE OF THE PEDAL. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031807September 4, 2003
ENGINE AND ENGINE COOLING
THE RECALL REMEDY FOR THE UPPER/LOWER INTAKE CO303-4 MANUFACTURER # IS A SHORT TERM FIX, AND IS NOT CORRECTING THE PROBLEM. *AK IF A SEALANT WAS USED TO STOP THE LEAKAGE INTO THE COOLANT SYSTEM TO THE VEHICLES MOTOR IT DID NOT FIX THE PROBLEM. ALSO IT COULD MOVE AROUND AND FLOW TO OTHER PLACES AT ANYTIME THERE WAS A TEMPERATURE CHANGE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036826August 29, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
LOW COOLANT LIGHT ON OUR 2000 IMPALA WAS COMING ON AND THE LOWER INTAKE WAS FOUND TO BE LEAKING - COST $600 TO REPAIR. RECEIVED A RECALL NOTICE ON OUR 2003 IMPALA FOR THIS CONDITION. REQUESTED REIMBURSEMENT FOR OUR 2000 IMPALA REPAIR AND WAS DENIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033307August 22, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG SENSOR LIGHT CONTINIOUSLY COMES ON AND OFF. HAS HAD THE SENSOR RESET WHEN I PURCHASED THE VEHICLE AND APPROX. 2 WEEKS AFTER THE SENSOR LIGHT FOR AIR BAG WAS RESET IT STARTED COMING ON AGAIN. THE DEALERSHIP CHARGED $300.00 TO RESET THE LIGHT. I CANNOT AFFORD TO PAY SUCH AN EXCESSIVE FEE CONTINUOUSLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034343August 22, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING AT AN UNDETERMINED SPEED A RED WARNING LIGHT ON THE DASHBOARD FLASHED ON. CONSUMER WAS UNSURE OF THE WARNING SYMBOL. WHEN THIS OCCURRED VEHICLE STALLED. DEALERSHIP DID A DIAGNOSTIC TEST, BUT NO FAILURE WAS FOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026189August 22, 2003
ELECTRICAL SYSTEM, SUSPENSION:FRONT
WHILE DRIVING, THE HEADLIGHTS STARTED TO FLICKER. *AK. THE VEHICLE HAD BEEN TO THE REPAIR SHOP ON THREE OCCASIONS. ALSO THE DASH LIGHTS FLICKERED. THERE WAS A NOISE COMING FROM THE FRONT SUSPENSION AREA, HOWEVER THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032949August 16, 2003
EXTERIOR LIGHTING:TURN SIGNAL
THE TURN SIGNALS WORK SOMETIMES AND DON'T WORK SOMETIMES. THEY SEEM TO BE WORKING LESS AND LESS RECENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031416August 15, 2003
AIR BAGS:FRONTAL
WHILE DRIVING, THE VEHICLE WAS INVOLVED IN A FRONT/CENTER COLLISION AND NONE OF THE AIR BAGS DEPLOYED UPON IMPACT.*AK THE WINDSHIELD SHATTERED UPON IMPACT INJURING THE CONSUMER. SAFETY DEVICES DIDN'T PERFORM AS ADVERTISED. *PH *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10033994August 14, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, AIR BAGS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION
CONSUMER STATED THAT WHILE DRIVING DOWN THE ROAD LOST POWER, ALL OF THE DASHBOARD LIGHTS WERE GONE. ELECTRICAL SYSTEMS FAILED ON THE DASHBOARD, BUT NO WHERE ELSE. HE WAS STILL ABLE TO ROLL THE ELECTRICAL WINDOWS UP AND DOWN, AND RADIO STILL CAME ON. ALSO, AIRBAG LIGHT CAME ON, INDICATING THERE WAS A PROBLEM. SOMETIMES WHEN THIS HAPPENED AIR CONDITIONER DID NOT WORK. THIS HAPPENED 3 TIMES IN THE LAST 2 MONTHS. CONSUMER HAD TAKEN VEHICLE TO DEALER/MECHANIC, AND WAS TOLD TO DISCONNECT THE BATTERY.THIS HAPPENED TO RESET THE COMPUTER. BUT WHEN THIS HAPPENED A SECOND TIME , HE TOOK VEHICLE BACK TO DEALER/MECHANIC. THEY PUT VEHICLE ON THE COMPUTER, AND COULD NOT FIND ANYTHING WRONG WITH IT, BUT YET THEY CHANGED THE IGNITION SWITCH, WHICH THEY SAID COULD BE BAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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