Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10120791June 20, 2005
STEERING
DT: HARD TO STEER. CLUNKING, POPPING NOISE COMING FROM FRONT END. LAST YEAR STEERING SHAFT REPLACED (INTERMEDIATE STEERING SHAFT, 12/21/04). THEN IN JANUARY PROBLEM STARTED. FEELS LIKE POWER STEERING COMES AND GOES. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125748June 19, 2005
EXTERIOR LIGHTING:TURN SIGNAL
TURN SIGNAL FAILURE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS ONCE IN A WHILE. LATELY IT IS HAPPENING MORE OFTEN. IF I TURN OFF CAR AND RESTART THE TURN SIGNALS WORK AGAIN FOR A WHILE. TONIGHT WHILE DRIVING ONE HOUR HOME, I HAD TO TURN MY CAR OFF AND RESTART IT 4 TIMES SO THE TURN SIGNALS WOULD WORK AGAIN. I BELIEVE THAT THIS IS A DEFECT - MY CAR ONLY HAS 39,400 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125535June 16, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2002 CHEVROLET IMPALA, COOLANT LIGHT HAS BEEN ON FOR 2 YEARS. TOOK IT TO A DEALERSHIP WHEN IT FIRST CAME ON, ONLY TO BE INFORMED THAT IT WAS A "CORROSION PROBLEM" WHICH WAS NOT COVERED BY MY BUMPER TO BUMPER WARANTEE. NOW I DISCOVERED THAT GM'S CHOICE OF DEX-COOL ANTIFREEZE IS VERY WELL KNOWN TO CAUSE CORROSION PROBLEMS, AND THERE ARE A MYRIAD OF CONSUMER COMPLAINTS ABOUT DEX-COOL DESTROYING HEAD AND INTAKE GASKETS AS WELL! I EXPECT GM TO MAKE GOOD ON A PROBLEM THAT THEY THEMSELVES CAUSED, INSTEAD OF THEIR TO-DATE SNIVELY POLICY OF PASSING THE BUCK BACK TO THE CONSUMER. (IN SHORT, IF THIS ISSUE IS NOT RESOLVED TO MY SATISFACTION IN A TIMELY MANNER, I WILL NEVER BUY A GM PRODUCT EVER AGAIN!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125557June 16, 2005
ELECTRICAL SYSTEM:IGNITION
2002 CHEVY IMPALA THE SECURITY LIGHT GOES ON WHEN DRIVING. AFTER A SHORT PERIOD OF TIME WHEN DRIVING THIS WAY THE CAR WILL NOT START AFTER BEING TURNED OFF. A FRIEND WHO HAS A NEWER IMPALA HAS HAD SECUIRTY LIGHT GO ON WHILE DRIVING AND THE ENGINE TOTALLY SHUT DOWN . VERY SERIOUS IMPLICATIONS COULD ARRIVE IF ON HIGHWAY OR BRIDGE AND CAR DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125350June 15, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
DT: ENGINE STARTED TO SPIT AND SPUTTER. IT GOT WORSE. CALLER CHANGED FUEL FILTER BECAUSE THE DEALER SAID IT MIGHT BE THE PROBLEM. WHILE DRIVING THE VEHICLE THE CAR RAN FAST AND TRIED TO TAKE OFF, AND SHE HAD TO SLAM THE BRAKES HARD, AND HOLD THEM TO T STOP CAR. DEALER SAID A HOLE WAS BURNED INTO THE MANIFOLD, AND WHEN THEY DID A DIAGNOSTIC TEST, THEY SAID A MISFIRE CODE CAME UP. PROBLEM WAS WITH CATALYTIC CONVERTER BEING PLUGGED. DEALER FIXED THE BURNED INTAKE MANIFOLD BEFORE THEY FOUND THAT THE PROBLEM WAS CATALYTIC CONVERTER. THAT WAS THE ONLY THING WRONG WITH IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125443June 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
OUR 2002 CHEV IMPALA IS A VACATION AND LONG TRIP VEHICLE, VERY LITTLE CITY DRIVING. AT FIRST WE DROVE IT VERY LITTLE, THEN THE FIRST WINTER WE DROVE IT AND PARKED IT IN THE GARAGE TILL SPRING. THE VEHICLE THEN GAVE US PROBLEMS WITH SHIMMY AND SHAKING ALONG WITH NOISY GRINDING WHEN STOPPING. I TOOK IT TO A DEALER UNDER WARRANTY AND THEY SAID IT HAD WARPED ROTORS AND THEN TURNED ALL 4 ROTORS DOWN AT 19755 MILES. THEN IN JUNE OF 2005 I TOOK IT BACK IN BECAUSE OF A CONSTANT GRINDING SOUND WHEN BACKING UP AND THE SHIMMY WHEN BRAKING WAS RETURNING MORE EVERYDAY. THE DEALER THEN TELLS ME THAT IT IS OUT OF WARRANTY AND THAT IT NEEDS 4 NEW ROTORS BECAUSE THEY ARE WARPED AND PITTED. THIS IS A PEP CAR FROM THE COMPANY AND I MISTAKENLY THOUGHT THAT IT WAS STILL UNDER WARRANTY TILL END OF JULY. I WAS INFORMED THIS IS NOT TRUE AND THAT THE REPAIR WILL BE $732. THIS VEHICLE HAS 30,335 MILES ON IT AND HAS HAD BAD ROTORS AND STOPPING SINCE WE STARTED TO DRIVE IT IN 2002/03 WINTER AND THEN PARKED IT TILL SPRING OF 2004. THIS I BELIEVE IS A DEFINITE SAFTEY HAZARD AND ACCORDING TO THE SERVICE ADVISOR THEY SEE THIS PROBLEM ON THE IMPALAS AND THE MALIBUS ALOT. ACCORDING TO THE ADVISOR GM WILL NOT LET THEM REPLACE THE ROTORS ONLY TURN THEM TO SPECS. THIS I EQUATE TO GETTING OPEN HEART SURGERY AND ONLY USING BANDAIDS AND TAPE TO CLOSE THE ARTERIES AND INCISIONS. I AM TOTALLY DISGUSTED WITH THE QUALITY AND SERVICE WORK DONE BY GENERAL MOTORS. INFERIOR PARTS AND SUBSTANDARD MATERIALS SEEM TO BE THE WAY TO GO AT GM TO GET THEIR REQUIRED PROFITS AT CUSTOMER EXPENSE. THE ADVISOR SAYS THAT THE ROTORS THEY FOUND WERE THE CHEAPEST AND MANUFACTURED IN CHINA. I DON'T THINK THE CHINESE CARE MUCH ABOUT PROVIDING AMERICANS CONSUMERS WITH A QUALITY PRODUCT. GM IS SELLING US OUT FOR THEIR BOTTOM LINE AND WE SUFFER AS THE END USER WHO WILL BE THE INJURED PARTY IF THE PARTS FAIL ON THE ROADS OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125238June 14, 2005
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
DT: CONTACT STATES THE REAR DEFROSTER TERMINAL FELL OFF. THIS HAS BEEN THE 5TH TIME THIS OCCURRED. THE REAR WINDOW HAS BEEN REPLACED ONCE, WAITING TO BE REPLACED AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125002June 11, 2005
STEERING:COLUMN
INTERMEDIATE STEERING SHAFT KNOCKING ON APPLYING THE BRAKES, ACCELERATING AND MAKING A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124599June 8, 2005
ENGINE AND ENGINE COOLING
DEX-COOL ANTIFREEZE TURNED BROWN AND SLUDGED UP. LESS THAN ONE YEAR AND 16,200 MILES ON VEHICLE. TOOK TO DEALER AND HAD SYSTEM FLUSHED, RESERVOIR REPLACED AND NEW COOLANT ADDED. I WILL TAKE IT BACK FOR THE SAME THING EVERY YEAR. MANY PEOPLE I'VE SPOKEN TO WITH GM VEHICLES HAVE EXPERIENCED THE SAME THING WITH THIS COOLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124516June 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EXPERIENCED A PULSING IN THE BRAKING OF THE CAR. CONTACTED THE DEALERSHIP, THEY INSPECTED THE BRAKES AND ROTORS, SAID IT WOULD NOT BE COVERED UNDER WARRANTEE. I RETURNED TO MY SHOP (WHERE I WORK) AND THEY TURNED THE ROTORS FOR ME. THIS WAS LAST YEAR. NOW THE PULSING IS BACK. I AM GOING TO CONTACT THE DEALERSHIP AND INFORM THEM OF THE RETURNING PULSATION. SEE WHAT THEY SAY, HAS ANYONE GOTTEN THE DEALERSHIP TO FIX THE PROBLEM???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119948June 7, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: THE VEHICLE HAS NO CHILD SAFETY LOCKS IN THE REAR OF THE VEHICLE. *NM THE CONSUMER WAS PULLING INTO THE DRIVEWAY AND FOUND THAT THE CHILD UNLOCKED THE DOOR WHILE THE VEHICLE WAS IN MOTION. THE CONSUMER FELT THAT A RECALL SHOULD BE ISSUED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124345June 6, 2005
STEERING
ON THE AFTERNOON OF MONDAY, JUNE 6, 2004, I WAS DRIVING A 2003 CHEVROLET IMPALA DOWN HADDONFIELD ROAD IN CHERRY HILL, NEW JERSEY WHEN, SUDDENLY AND WITHOUT WARNING, ITS SPEEDOMETER DROPPED DOWN TO ZERO, ITS BRAKES BECAME INOPERABLE, AND ITS STEERING WHEEL BECAME RIGID AND VIRTUALLY UN-TURNABLE. I WAS FORCED TO COAST TO A STOP. FORTUNATELY, THE INCIDENT DID NOT CAUSE A CRASH. THIS IS THE SECOND TIME THAT SUCH AN INCIDENT HAS OCCURRED WITH THIS CAR, WITH THE PREVIOUS INCIDENT OCCURRING IN OR AROUND JULY 2004. I AM REPORTING THIS TO MY LOCAL CHEVROLET DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124792June 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 CHEVROLET IMPALA WAS INVOLVED IN A MINOR ACCIDENT AND AFTERWARDS THE TRANSMISSION WOULD NO LONGER FUNCTION.*MR THE TRANSMISSION HAD NO REVERSE AND HAD SHIFTING PROBLEMS. THE TECHNICIAN DETERMINED THAT THE THRUST BEARINGS BROKE AND DAMAGED THE SUN GEAR, INPUT CARRIER AND REACTION SUN GEAR. THE TECHNICIAN INDICATED THE THIS IS A COMMON PROBLEM WITH THIS TRANSMISSION AND THAT IT'S FAILURE WAS NOT RELATED TO THE ACCIDENT. THE MANUFACTURER ISSUED SERVICE BULLETINS REFERENCING TRANSMISSION PROBLEMS. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10124131June 3, 2005
STEERING:RACK AND PINION
DT: WHILE DRIVING AND WITHOUT WARNING THE STEERING ROD BROKE. WEATHER WAS NOT A FACTOR. DEALER TOLD CALLER THEY DID NOT HAVE A MECHANIC. LATER, THE DEALER TOLD CALLER WHAT WAS WRONG WITH IT, AND CALLER'S FATHER SAID IT LOOKED LIKE IT HAD BEEN WELDED BEFORE. MANUFACTURER STATED THEY COULD NOT DO ANYTHING TO HELP HIM. CALLER HAS NOT GOT THE PROBLEM FIXED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124021June 2, 2005
ELECTRICAL SYSTEM:WIRING
HAVE REPEATEDLY NOTIFIED SERVICE DEPARTMENT AT DEALERSHIP WHERE PURCHASED THAT MY REMOTE ENTRY SYSTEM DOES NOT WORK. I CAN ONLY OPEN THE DRIVER DOOR OR THE TRUNK--RARELY ABLE TO OPEN BOTH THE DRIVER DOOR AND PASSENGER DOOR EVEN WITH REPEATED ATTEMPTS. I FEEL THE SENSORS ARE NOT WORKING BUT THE DEALERSHIP BRUSHES THE SITUATION UNDER THE RUG AND NEVER ADDRESSES THE PROBLEM. IN TODAYS WORLD IT BECOMES DANGEROUS AT TIMES TO NOT BE ABLE TO ENTER VEHICLE PROMPTLY--NOT TO MENTION IT IS A REAL "PAIN IN THE BUTT" DURING A RAIN STORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122359May 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 CHEVROLET IMPALA. IT HAS AROUND 53,000 MILES ON IT. MY WIFE DRIVES THE CAR AND IT HAS BEEN DRIVEN SLOWLY. ABOUT 3 WEEKS AGO SHE TOLD ME THE CAR SHIFTED HARD AND I DROVE IT AND FOUND THAT PROBLEM ALSO. THAT WENT AWAY FOR 2 WEEKS AND IT HAPPENED AGAIN. WE WERE REFERRED TO A INDEPENDENT TRANSMISSION SHOP AND WE WERE TOLD THAT THE TRANSMISSION IN THE IMPALA HAS BEEN HAVING PROBLEMS AND WE WERE TOLD IT NEEDED TO BE REBUILT. I THEN TOOK THE CAR TO THE CHEVY DEALER AND THEY SAID THEY IS SOME PROBLEMS BUT JUST WOULDNT GET SPECIFIC WITH ME. I THEN WENT TO ANOTHER INDEPENDENT TRANSMISSION SHOP AND WAS TOLD THE SAME THING AS THE FIRST SHOP TOLD ME AND THAT WAS I NEEDED THIS REBUILT. THEY SAID THE TRANSMISSION IS A BAD DESIGN AND WANT $2400. TO $2600. TO FIX IT. THIS IS THE SAME PRICE AS THE FIRST PLACE GAVE ME. I THINK IF THIS IS SO COMMON OF A PROBLEM G.M. SHOULD DO SOMETHING ABOUT IT. I AM GOING BACK TO THE CHEVY DEALER AND AM GOING TO ASK THEM JUST WHAT THEY CAN DO FOR ME. I'M NOT A HAPPY PERSON, THIS CAR HAS NOT BEEN DRIVEN HARD AND INFACT IT'S BEEN TREATED NICELY. I CAN'T FIND A RECALL ON IT BUT IT SEEMS LIKE THERE SHOULD BE ONE IN EFFECT FOR IT. I ALSO THINK THIS PROBLEM COULD BE A SERIOUS ROAD HASSARD IF THE TRANSMISSION GOES OUT WHILE BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122243May 26, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
RAIN WATER LEAKING IN UNDERNEATH DASH INTO PASSENGER FLOOR BOARD SOMEHOW SHORTING OUT THE AIRBAG SYSTEM. HAVE HEARD OF OTHER IMPALAS HAVING SAME PROBLEM. HAS BEEN A CONTINUOS PROBLEM SINCE A COUPLE MONTHS AFTER PURCHASE FROM DEALER. ASKED DEALER ABOUT THIS PROBLEM AND THEY WANT TO CHARGE LOTS OF MONEY TO "LEAK TEST" IT BUT DENIED ANY KIND OF FACTORY DEFECT OR DESIGN FLAW. HAVE SEARCHED INTERNET AND FOUND QUITE A FEW OTHER POEPLE WITH SAME CAR HAVING SIMILAR PROBLEMS. HAVENT HAD MONEY TO CORRECT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122115May 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: ON 4/20/05 WHILE DRIVING,GRINDING NOISE WAS HEARD. VEHICLE BEGAN TO SLOW DOWN UNINTENTIONALLY ,AND UPON PUSHING THE GAS PEDAL, CAR WOULD NOT SPEED UP. THIS OCCURRED ON DRY PAVEMENT ON HIGHWAY. CAR WAS REGULARLY SERVICED WITH RECORDS AVAILABLE. THIS PROBLEM OCCURRED ABOUT EVERY 6 MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122015May 24, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: WITHOUT WARNING THE AUTOMATIC TRACTION SERVICE LIGHT AND ABS LIGHT CAME ON RIGHT BEFORE THE CALLER'S SON LOST CONTROL OF CAR AND HAD A CRASH. CAR WAS TOWED TO DEALER TO GET IT FIXED. AUTOMATIC TRACTION LIGHT CAME ON TWO OTHER TIMES BEFORE THE CRASH, AND WENT RIGHT OFF. ONCE WHEN CALLER'S WIFE WAS DRIVING ,AND ONCE WHEN SON WAS DRIVING. HAS NOT TALKED TO DEALER OR MANUFACTURER YET.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10122037May 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT: CONSUMER STATES: BODY CONTROL MODULE FAILURE. WHEN TRYING TO START IT'S LIKE A DEAD BATTERY, NO NOISE LIKE SOMEONE TOOK THE STARTER OFF. HAVE SOME LIGHTS COME ON BUT NOT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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