Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10296985December 26, 2009
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
I HAVE A 2002 CHEVY IMPALA AND QUITE OFTEN THE CAR WILL NOT START AND DISPLAYS THE SECURITY LIGHT BUT AFTER LEAVING THE KEY IN THE ON POSITION AND PRESSING THE LOCK BUTTON ON THE VEHICLE THE CAR WILL START 10 MINUTES LATER. I HAD TO TAKE MY DAUGHTER TO THE ER BECAUSE OF A BAD CUT ON HER FINGER WHICH WAS BLEEDING PROFUSELY AND WE GOT IN THE CAR AND IT WOULDN'T START. AFTER PRESSING THE LOCK BUTTON AND LEAVING THE KEY IN THE ON POSITION FOR 15 MINUTES IT FINALLY STARTED. IT DOES THIS ALL THE TIME AT LEAST 10 TIMES PER WEEK. THANK GOD MY KIDS WEREN'T DYING OR SOMETHING OR THANK HEAVENS IT WASN'T AN EMERGENCY SITUATION WHEN THE CAR WOULDN'T START. BUT I HAVE LOOKED AT NUMEROUS WEBSITES AND IT SEEMS THAT THE 2002 CHEVY IMPALAS HAVE THIS PROBLEM AND IT NEEDS TO BE RECALLED THE OWNERS SHOULD NOT HAVE TO PAY FOR THE PARTS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296889December 24, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:TRUNK LID
A DEAD BATTERY AT THE AIRPORT PARKING LOT IN A 2009 CHEVROLET IMPALA MAY NOT SEEM LIKE A PROBLEM, HOWEVER THERE IS NO MECHANICAL TRUNK RELEASE FROM INSIDE THE VEHICLE AND MY BACK SEAT DOESN'T FOLD DOWN, SO I COULDN'T CRAWL INTO THE TRUNK TO TRIP THE EMERGENCY RELEASE, I WAS UNABLE TO GET TO MY JUMPER CABLES. THEN WHEN I TRIED TO GET THE KEY OUT OF THE IGNITION TO LOCK THE CAR TO GO MAKE A CALL. GUESS WHAT WITH THE BATTERY DEAD I COULDN'T GET THE KEY OUT OF THE IGNITION EITHER. A HUGE CONCERN OF MINE IS THIS; IF THAT CAR WAS INVOLVED IN AN ACCIDENT, WHERE THE BATTERY WAS DESTROYED, THERE WOULD NOT BE ANY MEANS TO ACCESS THE TRUNK WHERE EMERGENCY EQUIPMENT IS STORED, SUCH AS FIRST AID KITS, FIRE EXTINGUISHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296789December 23, 2009
STEERING
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. HE DISCOVERED RECALL # 09E005000 (STEERING) FOR HIS YEAR, MAKE, AND MODE. THE VEHICLE WAS TAKEN TO THE DEALER AND INSPECTED FOR ONE FULL DAY. AFTER THE DAY OF SERVICE HE WAS ADVISED THAT THE RECALL DID NOT APPLY TO HIS VEHICLE. ONE WEEK AFTER THE INSPECTION. WHILE DRIVING HE LOST POWER STEERING WITHOUT WARNING AND CRASHED INTO A SNOW EMBANKMENT. THE VEHICLE WAS TOWED BACK TO THE DEALER AND REPAIRED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10296808December 23, 2009
ELECTRICAL SYSTEM
(1) NOTHING APPEARS TO LEAD UP TO THE FAILURE. AT LEAST THERE SEEMS TO BE NO RHYME OR REASON TO IT. (2) THE FAILURE IS THE CAR WILL NOT START AT TIMES. WE BOUGHT THE CAR USED WITH APPROX. 26M MILES ON IT. IT DID NOT DO THIS FOR THE FIRST COUPLE OF YEARS WE HAD IT, THEN IT STARTED IT. AT FIRST WE THOUGHT IT WAS THE BATTERY SINCE THE CAR WAS ABOUT 3 YEARS OLD AT THAT TIME. THAT DIDN'T STOP IT FROM DOING IT. SOMEONE WHERE WE GO TO HAVE THE OIL CHANGED SAID HE KNEW WHAT TO DO WHEN IT DOES IT WHICH WAS DISCONNECTING A BATTERY CABLE. THAT SEEMED TO WORK FOR AWHILE AND THEN THAT STOPPED WORKING. AT FIRST WHEN IT DID IT, IT WOULD ONLY BE APPROX. 15 MINUTES BEFORE IT WOULD START. NOW IT IS UP TO OVER AN HOUR. (3) THE ONLY MONEY WE HAVE SOCKED INTO IT HAS BEEN FOR A BATTERY. FROM WHAT I CAN GATHER ON THE INTERNET, THIS IS A VERY COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296827December 23, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE SPEEDOMETER DISPLAYED AN INACCURATE READING REGARDLESS OF THE SPEED BEING TRAVELED. THE FAILURE OCCURRED INTERMITTENTLY IN COLD TEMPERATURES. THE FAILURE WAS RELATED TO THE STEPPER MOTOR. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 30,423. UPDATED 01/29/10 *BF UPDATED 01/29/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296661December 22, 2009
ELECTRICAL SYSTEM
SPEEDOMETER STARTS AT RANDOM SPEEDS AND THEN CONTINUES LIKE IT STARTED AT ZERO. IT SOMETIMES SAYS 80 OR 100 MPH WHEN YOU ARE NOT MOVING AND THEN CONTINUES TO GO HIGHER AS YOU DRIVE. OBVIOUSLY YOU HAVE NO IDEA HOW FAST YOU ARE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296521December 21, 2009
ELECTRICAL SYSTEM
FIRST NOTICED A PROBLEM OVER A YEAR AGO WHEN THE TACHOMETER WENT TO ZERO WHILE CRUISING DOWN THE INTERSTATE HIGHWAY. THE NEXT TIME I DROVE THE CAR IT WAS FINE. RECENTLY I NOTICED THAT THE COOLANT TEMP GAUGE WAS READING WAY PAST "HOT," HOWEVER THE CAR WAS NOT OVERHEATING. IT CONTINUES TO READ THIS WAY. NEXT IT WAS THE SPEEDOMETER READING MUCH FASTER THAN ACTUAL SPEED, APPROXIMATELY 50 TO 70 MPH HIGH. ONCE AGAIN THE TACHOMETER HAS GONE HAYWIRE AS WELL. SINCE THIS STARTED I HAVE NOTED THAT THE TACH AND SPEEDOMETER ARE FUNCTIONING, (THEY MOVIE HIGHER AND LOWER WITH CHANGES IN ENGINE AND VEHICLE SPEED) BUT APPEAR TO HAVE LOST THEIR "ZERO" REFERENCE. I RECALLED THAT THEY WOULD NORMALLY DROP TO BELOW ZERO AND THEN SNAP TO ZERO WHEN THE KEY IS FIRST TURNED ON. WITH THE ENGINE OFF I REPEATEDLY CYCLED THE KEY ON THEN OFF, GRADUALLY BACKING THE TACH AND SPEEDOMETER TO ZERO. THEY THEN FUNCTIONED PROPERLY FOR A SHORT TIME BEFORE WIGGING OUT AGAIN. IT IS MY GUESS THAT THE PROBLEM LIES IN THE GAUGES LOSING THEIR HOME PULSE. SO FAR, THE FUEL GAUGE HAS CONTINUED TO OPERATE NORMALLY. THIS FAILURE IS VERY DANGEROUS AS WELL AS LEAVING ME OPEN TO SPEED RELATED TICKETS AS I CAN ONLY ESTIMATE MY SPEED BASED ON EXPERIENCE. AFTER RESEARCHING THIS PROBLEM AND DISCOVERING THE HIGH NUMBER OF COMPLAINTS ALREADY FILED WITH NHTSA IT SEEMS TO ME THAT THIS PROBLEM SHOULD RESULT IN A RECALL OF THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296594December 21, 2009
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. AFTER DRIVING FOR FIVE MINUTES THE ACCELERATOR PEDAL WILL STICK TO THE FLOOR. USUALLY AFTER REPEATED BRAKE APPLICATION THE PEDAL WILL RELEASE. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY WOULD HAVE TO CLEAN OUT THE ACCELERATOR BOX. THE REPAIR COST OVER $100.00 AND IT TAKES BETWEEN 15 TO 20 MINUTES FOR COMPLETION. THEY CANNOT GUARANTEE THAT THE REPAIR WILL REMEDY THE FAILURE. NO REPAIRS HAVE BEEN MADE. THE FAILURE MILEAGE WAS 55000. THE CURRENT MILEAGE WAS 62000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296604December 21, 2009
ELECTRICAL SYSTEM
SPEEDOMETER HAS A MIND OF IT'S OWN SOMETIMES IT WORKS, SOME TIMES IT DOESN'T, THIS IS A REAL SAFETY CONCERN WHEN I CANNOT TELL THE TRUE SPEED IN WHICH I AM DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296480December 20, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER MALFUNCTIONING. THERE WERE NO KNOWN SPECIFIC ACTIVITIES THAT LED TO THE OCCURRENCE OF THIS ISSUE. ABOUT TWO MONTHS AGO, DURING A ROAD TRIP, I NOTICED THAT I WAS DRIVING SLOWER THAN NORMAL TRAFFIC BUT MY SPEEDOMETER STATED I WAS DOING THE SPEED LIMIT 65 MPH. WHEN I LOOKED AT MY GPS, IT STATED I WAS DOING ABOUT 47 MPH. WHEN I SPED UP TO 65 MPH ACCORDING TO MY GPS, I WAS IN THE FLOW OF TRAFFIC. AFTER I STOPPED, IT "RESET" ITSELF BACK TO ZERO WHEN THE CAR WAS IDLE. ABOUT A WEEK AGO, IT WON'T RESET ANYMORE. WHEN THE CAR IS OFF, THE NEEDLE POINTS STRAIGHT UP. WHEN THE CAR IS IDLE, THE NEEDLE GOES TO ABOUT 80 MPH. WHEN I'M DRIVING, IT GOES PAST 120 MPH. SO I'M CONSTANTLY USING MY GPS IN ORDER TO MAINTAIN THE PROPER SPEED. I'VE BEGUN TO RESEARCH ON THE INTERNET ANY INFORMATION ON THIS ISSUE. THERE ARE MANY COMPLAINT WEBSITES WHERE VARIOUS IMPALA OWNERS (2004-2006) THAT ARE ENCOUNTERING THE SAME ISSUE. I'M NOT WILLING TO REPLACE THIS PART; I HAVE OVER 126,000 MILES ON MY CAR. BUT THERE WERE OTHER OWNERS WHO DID NOT HAVE NEARLY AS MANY MILES AS I HAVE WITH THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296321December 18, 2009
ELECTRICAL SYSTEM
THE NIGHT OF 12/13, MY TEMPERATURE GAUGE WAS READING VERY HIGH. I CHECKED MY COOLANT AND DID SOME TROUBLE SHOOTING. MY CAR WAS NOT OVER HEATING AS INDICATED ON THE GAUGE. TWO DAYS LATER, THIS PROBLEM RESOLVED, HOWEVER ANOTHER PROBLEM WITH THE SPEEDOMETER DEVELOPED. ON 12/15, MY SPEEDOMETER WAS READING 60MPH WHILE I WAS PARKED IN A PARKING GARAGE. AS I ACCELERATED (GOING NO MORE THAN 10MPH) MY SPEEDOMETER WAS READING 120MPH. IT NOW RESTS AT 120MPH WHILE PARKED AND THE NEEDLE GOES ABOVE ANY READABLE MPH WHILE DRIVING. SINCE DEC 15TH, I HAVE NO IDEA HOW FAST I AM ACTUALLY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296355December 18, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2005 CHEVROLET IMPALA INSTRUMENT CLUSTER FAILURE. SPEEDOMETER WORKS INTERMITTENTLY AND TEMP GAUGE STOPPED WORKING ALL TOGETHER. GM KNOWS THE PROBLEM IS DEFECTIVE STEPPER MOTORS BUT HAS NOT RECALLED VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296046December 16, 2009
ENGINE AND ENGINE COOLING
IN 2002 I PURCHASED A IMPALA LS WITH 3.8 ENGINE. CASS # CHV0350387 ---08/15/03---AS STATED PRIOR--CONSUMER WANTS THE MANUFACTURER TO REPAIR THE VEHICLE CORRECTLY. I FEEL THAT THE REPAIR THAT IS BEEN DONE ON THE VEHICLE IS NOT CORRECT AND IN A MATTER OF TIME THE PROBLEM WILL RECUR AGAIN. REFERRING TO THE ABOVE STATED PARAGRAPH THE PROBLEM HAS OCCURRED WITH THE VEHICLE WITH LESS THAN 60K. THE VEHICLE IS LOOSING ANTIFREEZE AT A CONSISTENT RATE AND IS NEEDING REPAIRS IMMEDIATELY. IF REPAIRS ARE NOT DONE THEN THE VEHICLE WILL BECOME A DRIVING HAZARD TO BOTH PASSENGER AND FELLOW USERS OF THE HIGHWAY. THE RECALL WAS A DEFECT MANAGEMENT REPAIR AND WASN'T COMPLETED IN A QUALITY AND PROFESSIONAL MANNER. THIS VEHICLE NEEDS IMMEDIATELY ATTENTION TO RESOLVE THE INJURY LIABILITY OF ALL CONCERNED. IT WAS AND IS STILL THE RESPONSIBILITY OF GM TO MAKE THIS RIGHT. IT SHOULD NOT FALL TO THE CUSTOMER TO MAKE THE COSTLY NEEDED REPAIRS NOW. WHEN IT WAS ASSEMBLED AND SOLD TO THE CUSTOMER. THIS MATTER SHOULD DEFINITELY BE RESEARCHED TO CONFIRM THE PROBLEMS WHICH COULD BE SOMEWHAT DIFFERENT BUT ORIGINATED FROM THE SAME RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296059December 16, 2009
STEERING
I HIT A 6 INCH CURB AT APPROXIMATELY 30 MPH. WHEN THE CAR HIT THE CURB THE STEERING KNUCKLE BROKE CAUSING THE LEFT FRONT TIRE ASSEMBLY TO COME OFF THE CAR RENDERING ME IN NO CONTROL OF THE VEHICLE. I PERSONALLY FEEL THIS BROKE TOO EASY AND SHOULD HAVE BEEN ABLE TO WITHSTAND THE IMPACT OF A 6 INCH CURB. IF THE KNUCKLE WOULD NOT HAVE BROKE I WOULD HAVE BEEN ABLE TO STAY IN CONTROL OF THE CAR AND NOT HAVE CAUSED AS MUCH DAMAGE THAT DID OCCUR FROM THE TIRE COMING OFF THE VEHICLE. THIS SITUATION COULD PUT PEOPLE'S LIVES IN DANGER AS SUCH A SMALL IMPACT CAUSES THE WHEEL TO COME OFF TAKING CONTROL AWAY FROM THE DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10296103December 16, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 CHEVROLET IMPALA SPEEDOMETER MALFUNCTION. INDICATES VERY HIGH SPEED (90-100 MPH) EVEN WHEN BARELY MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296123December 16, 2009
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHEN OCCUPYING THE PASSENGER FRONT SEAT, THE AIR BAG WARNING LIGHT ILLUMINATES ON THE INSTRUMENT CONTROL PANEL. THE TECHNICIANS AT THE DEALER WERE NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER TOOK A REPORT. THE MANUFACTURER WILL SEND A DISTRICT SUPERVISOR TO THE DEALER TO FURTHER INVESTIGATE THE FAILURE. THE FAILURE MILEAGE WAS 500. THE CURRENT MILEAGE WAS 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295806December 15, 2009
WHEELS, WHEELS:RIM
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA SS. THE CAST ALUMINUM RIMS HAVE DEVELOPED CRACKS AND THE COATING PEELED. WHEN SHE STRIKES A POT HOLE, THE CRACKS DEEPEN. THE RIMS HAVE BEEN REPLACED THREE TIMES . THE FOURTH REPLACEMENT COST OVER $300.00. THE DEALER AND THE MANUFACTURER WERE CONTACTED. SHE WAS ADVISED THAT THERE WERE NO RECALLS FOR THE RIMS. THE FAILURE MILEAGE WAS 53,800. UPDATED 2/22/10 *CN UPDATED 06/11/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295868December 15, 2009
ELECTRICAL SYSTEM
PURCHASE ONE OWNER 2005 IMPALA -5-09. PREVIOUS OWNER REPORTED INTERMITTENT FUEL GAUGE READING AS ONLY PROBLEM, NOW TEMP GAUGE HAS QUIT, FUEL GAUGE HAS QUIT, SPEEDOMETER WORKS INTERMITTENTLY. DEALER PRICE TO REPAIR $650 TO $750. GUESS I'LL TEAR OUT THE DASH AND SEND CLUSTER FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295567December 14, 2009
STEERING
INTERMEDIATE SHAFT IN STEERING SHAFT FAILED. IT CAUSED A CLUNKING OR KNOCKING FEEL AND SOUND. CHEVY DEALER SAID IT WAS A "CHRONIC PROBLEM" WITH THE IMPALA. FIXED UNDER WARRANTY. OTHERWISE IT WOULD HAVE COST ABOUT $300.00. ALSO ROTORS IN FRONT WARPED PREMATURELY. ANOTHER "KNOWN PROBLEM". POWER STEERING UNIT OR SERPENTINE BELT SQUEALS. CHEVY DEALER SAID IT'S" NORMAL" ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295661December 14, 2009
EXTERIOR LIGHTING
TURN SIGNALS STOP WORKING INTERMITTENTLY. IT PROBABLY HAPPENED 1 OUT OF 10 TIMES. THE DEALERSHIP SAID THE UNIT NEEDED TO BE REPLACED. THEY START WORKING AGAIN IF THE HAZARD LIGHTS ARE TURNED ON AND THEN OFF. DEALERSHIP SAID THE UNIT NEEDED TO BE REPLACED. PART $74.00 INCLUDING LABOR $220.00. NO ACTION HAS BEEN TAKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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