Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10420905August 22, 2011
SUSPENSION:REAR
REAR TIRES WEARING TOO PREMATURELY DUE TO BAD ENGINEERING AND DESIGN IN THE 2007 CHEVY IMPALA. I'M AT 50,000 MILES AND SECOND SET OF TIRES IS WEARING TOO SOON AS WELL. THERE IS A PROBLEM WITH THE SUSPENSION & SPINDLE RODS ANGLING THE TIRES IN THE WRONG POSITION CAUSING THE CAR TO BE UNSAFE DURING ANY ICE, SNOW AND OR SLIPPERY CONDITIONS. GM HAS RECALLED ALL POLICE VEHICLES TO FIX THE PROBLEM IN THE EXACT MODEL CAR. HOWEVER, THEY ARE LEAVING THE INDIVIDUAL OWNER TO SCRAMBLE AND FIND A SOLUTION, KNOWING IT'S A DANGEROUS SITUATION. REAR SPINDLE RODS PART NUMBERS 10329689 (2) AND 10329691 (2) NEED TO BE REPLACED AS NOTED ON BULLETIN 08032 BY GM AND THEY SELL A COMPLETE KIT TO CORRECT THEIR MISTAKE. THIS IS A $600 TO $700 REPAIR PLUS NEW TIRES G.M. WILL NOT REPLACE ANYTHING STATING THIS ONLY APPLIES TO POLICE VEHICLES. BUT ALL PART NUMBERS ARE THE SAME ON POLICE AND REGULAR IMPALA'S. UPDATED 09/27/11. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420935August 22, 2011
ELECTRICAL SYSTEM
2003 CHEVY IMPALA , SOMETIMES IT WON'T START, AFTER A FEW MINUTES IT WILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420937August 22, 2011
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA LT. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR PASSENGER TIRE EXPLODED. THE CONTACT DROVE TO THE SIDE OF THE ROAD AND THE ROADSIDE ASSISTANCE REPLACED THE TIRE WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO A TIRE CENTER WHERE THEY INFORMED THE CONTACT THAT THE SEVERE TIRE WEAR WAS CONTRIBUTED TO MISALIGNMENT. THE TECHNICIAN REPLACED THE DEFECTIVE TIRE AND AN ALIGNMENT WAS PERFORMED. ON A SEPARATE OCCASION THE FAILURE RECURRED WITH THE IDENTICAL TIRE. THE DEFECTIVE TIRE WAS REPLACED WITH A NEW TIRE. A FOUR WHEEL ALIGNMENT WAS PERFORMED ON THE VEHICLE THREE DIFFERENT TIMES AND THE FAILURE CONTINUED TO OCCUR. THE REAR DRIVER, FRONT DRIVER AND PASSENGER SIDE TIRES HAD BEEN REPLACED AS A RESULT TO THE PREMATURE TIRE WEAR. THE MANUFACTURER WAS NOTIFIED OF THE CONSISTENT FAILURE. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420991August 22, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THE FUEL GAUGE WOULD DISPLAY THE AMOUNT OF FUEL LEVEL WAS MORE THAN THE CAPACITY IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC; THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 10/4/11 *CN THE CONSUMER STATED AFTER FILLING THE TANK TO CAPACITY, THE GAUGE WOULD ONLY READ 1/4 TANK TO 3/4 FULL. UPDATED 10/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420893August 21, 2011
VEHICLE SPEED CONTROL
I WAS DRIVING HOME ONE NIGHT AND MY CAR SAID I WAS DOING 120 MPH. WHEN I WAS AT A COMPLETE IT STILL READ 75 MPH. WE REPLACED THE SPEED SENSOR TWICE THINKING THIS MAY BE THE PROBLEM, BUT IT WAS NOT. I CAN GET IT BACK TO 0 BY TURNING THE CAR ON AND OFF UNTIL IT HITS 0. THIS KEPT DOING THIS SO I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY STATED IT WAS A CLUSTER IN THE DASH GOING OUT. I HAVE TWO CHILDREN WHO ARE IN THIS CAR WITH ME ALOT AND DO ALOT OF NIGHT TIME DRIVING AND WHEN THIS GOES OUT IS NOT THE BEST FEELING OF SAFETY. I HAVE A 2005 CHEVY IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420798August 20, 2011
SEATS
2011 CHEVY IMPALA LT. REAR HEAD REST REDUCES VISIBILITY. DIFFICULT TO SEE VEHICLES WHEN DRIVING AND BACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420095August 19, 2011
SUSPENSION:REAR
PURCHASED 2008 IMPALA SS FACTORY DEMO CAR WITH 3000 MILES AND AT 15000 MILES A REAR TIRE BLEW OUT AT 65 MILES AN HOUR AND ALMOST WRECKED US. REAR TIRES WERE WORE OUT ON INSIDE. DOWN TO THE CORD WHICH AT 15000 MILES SEEMED IMPOSSIBLE. REPLACED TIRES AND DEALER SAID ALIGNMENT WAS NOT THE PROBLEM BUT WAS NORMAL FOR THE MODEL CAR AND NOW AT 23000 MILES REAR TIRES ARE WORE OUT AGAIN ON INSIDE AND FRONT TIRES ARE THE ORIGINAL AND STILL LOOK NEW. WHY CAN'T THE DEALER REPAIR THE PROBLEM INSTEAD OF SELLING TIRES EVERY 10000 MILES? I THINK THEY JUST WANT THE EXTRA CASH FLOW DURING THIS TIME THE ECONOMY IS SLOW . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420113August 19, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING AT NIGHT APPROXIMATELY 65 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING; THEREFORE, THE CONTACT ACTIVATED THE HIGH BEAM HEADLIGHTS AND CONTINUED TO DRIVE. THE VEHICLE WAS PREVIOUSLY REPAIRED TWICE IN 2009 FOR THE SIMILAR FAILURE WHERE THE DIMMER SWITCH ASSEMBLY WAS REPLACED EACH TIME. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 77,936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420768August 19, 2011
ELECTRICAL SYSTEM
I DROVE TO THE DRY CLEANERS AND TURNED OFF THE CAR. WHEN I CAME BACK THE CAR WOULDN'T START WITH THE KEY. I HAD THE PROBLEM BEFORE. I LET IT SIT FOR ABOUT 10MINS AND THE CAR STARTED WITH THE KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420409August 17, 2011
UNKNOWN OR OTHER
WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE HESITATED BEFORE JERKING INTO GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE AFTER DRIVING IT OVER 140 MILES. AFTER LICKING UP THE VEHICLE, THE VEHICLE CONTINUES TO INTERMITTENTLY HESITATE WHILE ACCELERATING AND WOULD JERK IN VARIOUS GEARS. THE FIRST FAILURE MILEAGE WAS AROUND 60000 AND THE CURRURT MILEAGE IS 88000. ALSO SOMETIMES WOULD JERK FROM 1ST GEAR TO SECOND GEAR. I HAVE CONTACTED THE DEALERSHIP AGAIN TO AGAIN CHECK OUT MY PROBLEM. THE CAR IS STILL IN THE WARRANTY PERIOD. AFTER RESEARCHING THIS PROBLEM ONLINE THAT OTHER PEOPLE HAVE POSTED, IT ALL SEEMS TO POINT TO A PRESSURE SOLENOID IN THE TRANSMISSION BUT THE DEALERSHIP WILL NOT REPLACE THE PART UNLESS THEY CAN DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419894August 17, 2011
SERVICE BRAKES, HYDRAULIC
FAILURE OF THE ELECTRONIC BRAKE CONTROL MODULE IN A 2003 CHEVY IMPALA. COULD BE DANGEROUS, AND AFTER DOING SOME INTERNET SEARCHING, APPEARS TO BE A COMMON PROBLEM AND VERY EXPENSIVE TO REPAIR. CAR HAS LESS THAN 100,000 MILES ON IT. ALSO, TRANSMISSION FAILED AT ABOUT 80,000 MILES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419608August 16, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I OWE A CHEVY IMPALA 2007 AND I WAS HAVING TROUBLE WITH THE CAR MUFFLER, IT WAS MAKING A NOISE. ON TAKING IT TO THE SERVICE SHOP, I WAS TOLD THAT IT NEEDED TO BE CHANGED AND THE PROBABLE REASON IS THE SALT HAS CAUSED THE DAMAGE. THE CAR HAS RUN 69 K MILES. I ENDED UP CHANGING THE MUFFLER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419693August 16, 2011
SUSPENSION:REAR
I OWN A 2008 CHEVY IMPALA AND HAVE HAD EXTENSIVE WORK DONE ON THE CAR TO REPAIR THE ALIGNMENT OF MY REAR TIRES. I FIRST NOTICED THE ISSUE WHEN AFTER ROUGHLY 7000 MILES I TOOK MY CAR IN TO HAVE THE TIRES ROTATED AND I WAS INFORMED THAT MY REAR TIRES HAD THE STEEL BELTS SHOWING. THIS WAS A SHOCK BECAUSE I HAD PURCHASED 80000 MILE TIRES. I THEN TOOK MY CAR TO MY LOCAL MECHANIC WHO FIXED THE PROBLEM TO THE BEST OF HIS ABILITY AND THIS PLUS THE COST OF THE TIRE RAN ME ROUGHLY 1000 DOLLARS. PRIOR TO ME GETTING THE CAR IN TO THE SHOP I HAD NOTICED EXTREMELY POOR HANDLING IN THE SNOW, BASICALLY IT FELT AS IF THE REAR OF THE CAR WAS CONSTANTLY SLIDING OUT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419706August 16, 2011
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC
2010 IMPALA LT. BRAKING VERY DANGEROUS, HAVE ORIGINAL BRAKE ROTORS AND ARE WARPED. SEVERE FRONT END SHAKING VERY POOR ROTOR QUALITY ON NEW/USED CAR. NEEDED TO REPLACE ROTOR DUE TO WARPED CONDITION. OCCURS GOING DOWN MOUNTAIN HILLS EXTREMELY DIFFICULT TO CONTROL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419576August 15, 2011
ELECTRICAL SYSTEM, EQUIPMENT
GM VEHICLES EQUIPPED WITH THE PASSKEY SYSTEM MAY, AND THOUSANDS DO, EXPERIENCE A PASSLOCK SYSTEM LOCKOUT, WHERE THE SECURITY SYSTEM PREVENTS STARTING OF THE VEHICLE, EVEN WHEN USING THE MFR'S SUPPLIED KEY. THE PASSKEY SENSOR PROBLEM IS RECURRING EVEN AFTER SOME CONSUMERS HAD DEALERS REPLACE IT. THIS DEFECT IN THE PASSKEY II AND III AS WELL AS THE PASSLOCK SYSTEMS ON GM VEHICLES HAS PLAGUED MY VEHICLE SINCE 3 WEEKS AFTER PURCHASE. THE DEALER SAID I HAVE TO REPLACE THE PASSKEY SENSOR, IGNITION CONTROL MODULE, IGNITION SWITCH, BCM AND EVEN POSSIBLY THE ECM. I HAVE CHECKED WITH OTHER SHOPS AND CONSUMERS VIA ONLINE FORUMS AND PERSONAL INTERACTIONS, AND HAVE COME TO LEARN OF 1000'S IF NOT 10,000'S OF CONSUMERS HAVE THIS PROBLEM, AND THE DEALER RECOMMENDED REPAIRS/REPLACEMENTS ONLY COVER UP THE PROBLEM FOR ABOUT A YEAR. THIS PROBLEM PREVENTS THE OWNER FROM STARTING THE CAR, AS WELL AS CAUSE IT TO STALL REGARDLESS OF LOCATION OR DRIVING CONDITION. THIS CAN RESULT IN LOSS OF CONTROL AND POSSIBLY LEAVING A CONSUMER STRANDED IN UNSURVIVABLE SITUATIONS. THIS IS A PUBLIC SAFETY AND A HEALTH RISK. EVEN WHEN UNDER WARRANTY, THE DEALER REFUSED TO REPLACE THE 'RECOMMENDED' PARTS AS THEY WERE NOT COVERED UNDER POWERTRAIN WARRANTY, HOWEVER THEY CAUSE THE VEHICLE'S POWERTRAIN TO NOT FUNCTION OR CEASE FUNCTION WHEN RUNNING JUST FINE SECONDS PRIOR. GM HAS BEEN NOTIFIED OF THIS ISSUE BY MYSELF AND TO NO AVAIL, A RESOLUTION IS UNAVAILABLE. I HAD A FRIEND OF MINE REPLACE OVER 8 COMPONENTS OF THE IGNITION/SECURITY SYSTEM AT THE DEALER FOR A COST OVER $2500. THE VEHICLE WAS 4 MONTHS OLD. MY VEHICLE, AT 9 YEARS HAS HAD THIS PROBLEM FOR THE PAST 4. GM NEEDS TO RECALL ALL VEHICLES EQUIPPED WITH A PASSLOCK/PASSKEY 2-3 SYSTEM FOR REPLACEMENT WITH A MORE RELIABLE ONE. A GOOGLE SEARCH TURNS UP OVER 138,000 RESULTS FOR GM PASSKEY PROBLEMS. GM PASSLOCK PROBLEMS TURNS UP OVER 85,100 RESULTS. THAT IS 223,100 RESULTS. IF I DO VEHICLE SPECIFIC, THAT NUMBER TRIPLES. CHEVY PASSKEY PROBLEMS RETURNS 1,340,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419483August 15, 2011
SUSPENSION:FRONT
A 2009 CHEVY IMPALA POLICE PACKAGE CRUISER CAR CAME INTO OUR SHOP THIS MORNING . THE COMPLAINT WAS OF CHIRPING TIRES SOUND AROUND TURNS.UPON INSPECTION WE FOUND THAT THE RIGHT LOWER CONTROL ARM HAS BROKEN AWAY FROM THE BUSHING AREA. CAUSING THE ALIGNMENT TO BE OFF AND THE CONTROL ARM TO BE UNSTABLE. THIS CONDITION COULD HAVE LEAD TO A ACCIDENT IF GONE UNDETECTED OR RESULTED IN LOSS OF CONTROL DURING A HIGH SPEED PURSUIT. THIS IS THE SECOND VEHICLE TO HAVE THIS CONDITION. WE HAVE GROUNDED OUR FLEET OF CRUISERS SO THEY CAN BE BROUGHT IN AND INSPECTED ONE AT A TIME.WE HAVE FOUND ONE ADDITIONAL CAR THAT THE ARM IS CRACKED BUT NOT YET BROKEN THROUGH. ALL OF THE DEFECTS HAVE BEEN ON THE RIGHT SIDE UPTO NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419539August 15, 2011
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED THE CONTACT CLOSED THE FRONT PASSENGER SIDE WINDOW AND DID NOT NOTICE THE PASSENGERS FINGER WAS IN THE WINDOW WHILE IT CLOSED. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL AND LOST THE PINKY FINGER ON THE RIGHT HAND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD RETURN THE CONTACTS CALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 09/21/11 *BF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10418632August 12, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE NEEDLE ON THE SPEEDOMETER DOES NOT WORK. I DO NOT KNOW HOW FAST THAT I AM GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419071August 12, 2011
SEATS
2011 CHEVROLET IMPALA. CONSUMER STATES PROBLEM WITH VEHICLE HEAD RESTS *TGW THE CONSUMER STATED THE REAR HEAD RESTS ARE THREE INCHES TO HIGH AND TOO WIDE. THE THREE HEAD RESTS BLOCK ALMOST 40% OF THE VIEW LOOKING IN THE REAR VIEW MIRROR AND OUT THE BACK WINDOW. THE PROBLEM IS THEY CANNOT BE FOLDED DOWN OR REMOVED. *JB UPDATED 10/20/11.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419167August 12, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN STARTING HER VEHICLE SHE NOTICED THAT THE ACCELERATOR PEDAL WOULD DEPRESS ON ITS OWN AND THE RPMS WOULD INCREASE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY SEVEN INDEPENDENT MECHANICS WHO ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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