Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10435963November 15, 2011
STEERING
I HAD NOTICED A NOISE IN STEERING RECENTLY, WENT TO DEALER AND WAS TOLD THAT THERE MUST BE DUST AROUND THE STEERING COLUMN. HAD BEEN ON VACATION AND NOT DRIVING CAR FOR A MONTH OR MORE, THEN 11-14-11 IT WAS SOMETHING VERY NOTICEABLE AND I DROVE DIRECTLY TO DEALERSHIP TO BE CHECKED. THEY CHARGED $96.00 TO DIAGNOSE THE PROBLEM AND REPLACED STEERING SHAFT #25937479 SHAFT (06524-C). MY TOTAL BILL WAS $312.86. IS THIS ANY PART OF MY WARRANTY COVERAGE????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435990November 15, 2011
EXTERIOR LIGHTING
16 YR OLD DAUGHTER DRIVING DOWN HIGHWAY AT NIGHT WHEN HEADLIGHTS JUST QUIT. VERY DANGEROUS SITUATION. FORTUNATELY THE LIGHTS CAME BACK ON AFTER DRIVING WITH FOGLIGHTS ONLY. 2ND TIME THIS HAS HAPPENED. VEHICLE IN GREAT SHAPE OTHERWISE AND MAINTAINED APPROPRIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435557November 14, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA LS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON NUMEROUS OCCASIONS WHILE THEY KEY WAS IN THE IGNITION. THE CONTACT STATED THAT A RED SECURITY FAILURE LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE FAILURE MIGHT BE CAUSED BY THE SECURITY PASS LOCK SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 184,000 AND THE CURRENT MILEAGE WAS 191,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435578November 14, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR TIRES WOULD WEAR PREMATURELY. THE CONTACT BELIEVED THAT THERE WAS AN ISSUE WITH THE REAR AXLE THAT WAS AFFECTING THE TIRES. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435625November 14, 2011
SERVICE BRAKES, HYDRAULIC
THE VEHICLE TRACTION CONTROL SYSTEM (TCS) - "SERVICE SYSTEM" WARNING MESSAGE APPEARED ( LIT UP ) ON DASH DISPLAY AS THE VEHICLE OPERATOR ATTEMPTED TO PULL OUT INTO TRAFFIC, MAKING A LEFT TURN ONTO THE ROADWAY.THE WARNING MESSAGE WAS ACCOMPANIED BY A GRINDING NOISE IN AREA OF THE LEFT FRONT WHEEL AND A SUDDEN DECREASE IN ENGINE POWER AND SELF SLOWING/BRAKING OF THE VEHICLE SUDDENLY, CAUSING OTHER VEHICLE OPERATORS ON THE ROADWAY TO TAKE EVASIVE ACTION TO PREVENT A COLLISION. THE OWNER CONTACTED SEVERAL DEALERS ABOUT THIS PROBLEM AS THE "SERVICE TRACTION CONTROL" WARNING ACTIVATED THREE TIMES PREVIOUSLY BUT WITHOUT POWER LOSS ON THOSE OCCASIONS. THE VEHICLE OWNER WAS ADVISED BY ALL THE DEALERS THAT THEY "CAN ONLY DIAGNOSE THE PROBLEM WHEN THE WARNING LIGHT IS LIT AS IT IS A RANDOM PROBLEM." THIS IS A LIFE THREATENING DEFECT THAT IS WIDELY KNOWN BY IMPALA OWNERS AND CHEVROLET DEALERS FOR THE PAST SEVEN OR EIGHT YEARS AND NOTHING HAS BEEN DONE TO EFFECT A SAFETY RECALL. GOOGLE { IMPALA TRACTION CONTROL PROBLEM AND YOU WILL SEE MANY,MANY COMPLAINTS ABOUT THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435423November 13, 2011
POWER TRAIN
HAVE 2007 IMPALA LT3. (PURCHASED FROM SUNSET CHEVROLET, SUMNER, WA) 1/13/2010. HAVING SERIOUS TRANSMISSION ISSUES. TOOK VEHICLE TO FIRESTONE (6/10/10) FOR ROUTINE OIL CHANGE AND INSPECTION. FOUND LEAK IN TRANSMISSION. ALSO NEEDED FUEL SYSTEM SERVICE. REPAIRS NOT DONE AT THIS TIME DUE TO FINANCIAL SHORTAGE. TOOK TO FIRESTONE AGAIN FOR ROUTINE OIL CHANGE 8/26/10. DURING ROUTINE INSPECTION OIL LEAK DETECTED. TRANSMISSION LEAKING. AND POWER STEERING MAKING ABNORMAL NOISE. COULD NOT AFFORD REPAIRS. THEN TOOK VEHICLE TO DEALERSHIP. WAS TOLD THAT REPAIRS NOT COVERED BY WARRANTY. COULD NOT AFFORD OUT OF POCKET. TRANSMISSION GOT WORSE AS DID OIL LEAK AND POWERSTEERING. 1/31/11 FIRESTONE SERVICED THE TRANSMISSION AND REPLACED THE LEAKING GASKET. THIS DID NOTHING TO HELP TRANSMISSION ISSUES. CONTACTED GM. WAS EVENTUALLY TOLD THAT EVEN THOUGH BURIEN CHEVROLET TOLD US THE PARTS WERE NOT COVERED BY WARRANTY, THAT IN FACT THE PARTS WERE COVERED BY WARRANTY AT THE TIME WE TOOK IT TO THE DEALER. BUT BECAUSE WE TOOK THE VEHICLE TO AN INDEPENDENT AUTO SHOP, THEIR WAS NOTHING GM COULD DO TO ASSIST US WITH OUR ISSUE. NOW I AM UNSURE HOW TO PROCEED. ANY ADVISE? THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435431November 13, 2011
SERVICE BRAKES, HYDRAULIC
DRIVING DOWNHILL A TRUCK PULLING A TRAILER BRAKE SUDDENLY IN FRONT OF ME CAUSING ME TO HAVE TO BRAKE HARD. THE BRAKE PEDAL SHUDDERED AND FELT LIKE I NEEDED TO TAKE MY FOOT OFF THE BRAKE BUT I COULDN'T! ADDITIONALLY THE STEERING WHEEL SHUDDERED HORRIBLY SIDE TO SIDE. BRAKING ON THE REMAINDER OF THE HILL AND FOR A WHILE AFTER HAD THE SAME CHATTERING, SHAKING, SHUDDERING, AND SORT OF BRAKE GRINDING FEELING MAKING ME FEEL LIKE I COULD NOT RELY ON THE BRAKES AND MAYBE THE STEERING WAS HAVING PROBLEMS TOO. SCARED ME AND FELT TERRIBLY UNSAFE!!!! THIS HAPPENED ONCE BEFORE ABOUT A YEAR AGO WITH THIS CAR IN A SIMILAR DOWNHILL SUDDEN BRAKING SITUATION. I DRIVE TO AVOID HAVING TO BRAKE SUDDENLY BUT SOMETIMES IT IS UNAVOIDABLE AND I DON'T WANT TO DRIVE THIS CAR ANYMORE BECAUSE IT FEELS TOO UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435291November 11, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
FAILURE OF POWER DOOR LOCKS. THIS IS A SAFETY ISSUE. IN ORDER TO KEEP THE VEHICLE SECURE, THE DOORS MUST BE LOCKED. IF A CHILD, INFANT OR DISABLED PERSON WOULD BE IN THE BACK SEAT AND NEEDED TO GET OUT IN AN EMERGENCY, THE DOOR CANNOT BE OPENED FROM THE OUTSIDE WITHOUT SOMEONE FIRST CLIMBING THROUGH THE SEATS FROM THE FRONT AND REACHING WAY BACK TO THE BACK OF THE DOOR TO UNLOCK IT MANUALLY OR BREAKING THE WINDOW. THIS TAKES TIME AND COULD RESULT IN SERIOUS INJURY OR DEATH TO A PASSENGER. THIS PROBLEM IS KNOWN BY GM AS THEY HAVE MADE MODIFICATION TO THE PART FOR THE REAR DRIVER SIDE DOOR BUT HAVE NOT YET MODIFIED THE PART FOR THE REAR PASSENGER DOOR. SOME DRIVERS ARE NOW REPORTING THAT THE FRONT DOORS ARE ALSO AFFECTED BY THIS DEFECT. EACH PART IS APPROXIMATELY $175.00 OR $700 FOR ALL DOORS AFFECTED AND PROBABLY THAT MUCH AGAIN IN LABOR COSTS. OTHER COMPLAINTS AND INCIDENTS CAN BE FOUND BY SEARCHING THE SUBJECT ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435010November 9, 2011
AIR BAGS
MY FATHER WAS IN AN ACCIDENT WHERE ALL THE SIDES AND FRONT OF THE CAR WAS SMASHED. THE AIR BAGS NEVER DEPLOYED EVEN WHEN THE CAR HIT HEAD ON. THIS IS SUPPOSED TO BE A SAFETY FEATURE? IT DOES NOT WORK SO WHAT IS IT THERE FOR? THANK GOODNESS HE HAD HIS SEATBELT ON OR HE WOULD HAVE BEEN SERIOUSLY HURT. THE CHEVROLET COMPANY NEEDS TO REDO THEIR SAFETY FEATURES FOR THE AIRBAGS. MY HUSBANDS 1996 CHEVY SILVERADO 4X4 WAS TOTALED 4 YEARS AGO AND THE AIR BAG NEVER DEPLOYED IN THAT EITHER. THIS IS NOT A GOOD THING IF THERE IS A PROBLEM WITH THEM DEPLOYING. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10435749November 8, 2011
UNKNOWN OR OTHER
*THE DATES AND MILEAGE IS ESTIMATED AS LISTED ABOVE* I BOUGHT A BRAND NEW IMPALA IN APRIL OF 2008. I WAS ADVISED AT MY FIRST OIL CHANGE AT 3000 MILES THAT MY TIRES NEEDED TO BE ROTATED BECAUSE THEY WERE WEARING DUE TO MILEAGE. I DID NOT DO THIS BECAUSE I COULD NOT BELIEVE A BRAND NEW CAR AT 3000 MILES NEEDED A TIRE ROTATION. I WAS ALSO STARTING TO NOTICE THAT THE BACK END WAS SLIDING AND FELT LIKE IT WAS "ROLLING", ESPECIALLY IN ICE AND SNOW. I WAS ADVISED AT MY SECOND OIL CHANGE (6000 MILES) THAT MY TIRES WERE ALMOST "SHOT" AND NEEDED TO BE REPLACED. I WAS ALSO INFORMED THIS WAS BECAUSE I HAD FAILED TO ROTATE MY TIRES. A FRIEND WHO IS A MASTER MECHANIC FELT THAT I NEEDED AN ALIGNMENT ON THE CAR. HE TOLD ME TO TAKE IT BACK TO THE DEALER WHERE I BOUGHT THE CAR AND HAVE EVERYTHING REPLACED UNDER WARRANTY. IN MAY OF 2009, AT APPROXIMATE 6K-7K MILES, I TOOK THE CAR TO ART MOEHN. THEY ADVISED THAT I VOIDED MY TIRE WARRANTY BY NOT HAVING MY TIRES ROTATED. A MONTH LATER I HAD A BLOWOUT ON ONE OF MY TIRES. I HAD THE TIRE REPLACED, AND HAD AN ALIGNMENT DONE ON THE CAR. SHORTLY THEREAFTER, I HAD A NEW SET OF TIRES PUT ON. IN THE NEXT TWO YEARS, THE SAME THING HAPPENED. BY 2011 AT ABOUT 50K MILES, I WAS ON MY THIRD SET OF TIRES AND HAD HAD MY CAR ALIGNED TWO TIMES. WE THEN FOUND OUT THAT GM HAD ISSUES WITH SOME OF THESE 2008 IMPALAS - WITH VERY SIMILAR STORIES OF WHAT I HAD BEEN THRU. I CONTACTED GM CUSTOMER SERVICE TO ASK FOR HELP WITH THIS CAR - REQUESTING THEY FIX THE PROBLEM. THEY INSISTED I HAVE YET ANOTHER ALIGNMENT AND ASSESSMENT "AT MY COST" AT THEIR SPECIFIED DEALER. IMAGINE MY FRUSTRATION WHEN THIS ALIGNMENT (LESS THAN 3 MOS FROM THE PREVIOUS ONE) YIELDED RESULTS THAT THE CAR WAS ALREADY OUT OF ALIGNMENT!!! GM OFFERED ME A $1000 GIFT CERT TOWARD THE PURCHASE OF ANOTHER NEW GM VEHICLE. PLEASE HELP. THIS CAR IS A SAFETY HAZARD & NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434431November 7, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED UNEXPECTEDLY WITHOUT PRIOR WARNING. UPON RESTARTING THE VEHICLE BEGAN TO PERFORM NORMALLY UNTIL REACHING THE DESTINATION WHERE THE FAILURE RECURRED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOUR DIFFERENT TIMES FOR THE SIMILAR FAILURE. THE BATTERY, STARTER, ALTERNATOR, AND RELY SWITCH WERE REPLACED AT DIFFERENT TIMES; HOWEVER THE PROBLEM PERSISTED. MOST RECENT, ENGINE FAILED TO START. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CONSISTENT MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434447November 7, 2011
SEATS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR MIDDLE HEAD REST PREVENTED THE DRIVER FROM HAVING A CLEAR LINE OF VISION WHEN DRIVING IN REVERSE. THE CONTACT STATED THAT THE MANUFACTURER WAS CONTACTED BUT DENIED ANY ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434757November 7, 2011
FUEL SYSTEM, GASOLINE
WHEN I LEFT MY HOUSE TO RUN TO THE STORE THE GAS GAUGE WAS READING HALF A TANK. THE STORE I RAN TO WAS 6 MILES UP THE ROAD, WHEN I STARTED THE CAR AND WAS COMING HOME I NOTICED THE GAS GAUGE WAS BELOW A QUARTER OF A TANK. BY THE TIME I GOT BACK HOME (6 MILES AWAY) THE GAUGE WAS READING BETWEEN HALF AND A QUARTER TANK. I ALSO HAD A 2007 SILVERADO THAT DID THE SAME THING, NOT SURE BUT MAYBE CHEVROLET NEEDS TO SEED A RECALL OUT FOR THE FUEL GAUGE SENDING UNITS. I HAVE TALKED TO OTHER CHEVY OWNERS THAT HAVE HAD THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434775November 7, 2011
SEATS
THE MIDDLE HEADREST ON THE REAR SEAT IS TOO HIGH AND SIGNIFICANTLY OBSTRUCTS THE VIEW FROM THE REAR VIEW MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434771November 7, 2011
ELECTRICAL SYSTEM
I HAVE A 2002 CHEVY IMPALA,DOOR LOCKS,LOCK AN UNLOCK BY THERE SELF DRAINING THE BATTERY,DOME LIGHT STAYS ON BLINKERS DON'T WORK THERE'S A CLICKING SOUND COMING OUT OF FUSE BOX DASH LIGHTS AND HEAD LIGHTS BLINK CAR STARTS BUT RUNS ERRATICALLY,REPLACED TURN SIGNAL SWITCH DID NOT HELP,WIPERS STAY IN THE UP RITE POSITION ALSO,I'VE TRIED CONTACTING GM NO LUCK,DO NOT TRUST DEALERSHIP BEEN RIPPED OFF MORE THAN ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434805November 7, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
FOR A FEW DAYS I HAVE BEEN SMELLING A BURNING SMELL IN MY CAR. I NOTICED THAT MY REAR WINDOW DEFROSTER HAD STOPPED FUNCTIONING. AFTER A GOOGLE SEARCH I CAME UP ON A POSTING AT THE NAIOA WEBSITE WITH MANY PEOPLE HAVING A CONNECTION BURN UP IN THE PASSENGER KICK PANEL WITH PICTURES POSTED. I WENT AND LOOKED AT MY CAR AND THE CONNECTOR WAS BURNT AND MELTED JUST LIKE EVERYONE ELSE'S IN THE FORUM POSTING. THIS IS A CONNECTOR WITH MANY WIRES IN IT, AND I THINK COULD BE A FIRE HAZARD OR SAFETY HAZARD ON THE VEHICLE IF THE OTHER WIRES BURNED OR SHORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434382November 6, 2011
ELECTRICAL SYSTEM
WHEN CAR SITS FOR A DAY, BATTERY IS DEAD, AND CAR WILL NOT START. REQUIRES A JUMP, THEN CAR CUTS OUT INTERMITTENTLY WHILE DRIVING. DIES WHEN AT SLOW SPEED OR IDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434278November 4, 2011
ELECTRICAL SYSTEM
GAUGES ON INSTRUMENT PANEL NOT WORKING SPEED GAUGE SAYS YOU ARE GOING 120 WHEN YOU ARE GOING 50 NOW IT STAYS PEGGED ALL THE WAY OVER I FELL THIS IS A SAFETY ISSUE AND CHEVY SHOULD RECALL THIS IT IS A PROBLEM IN A LOT OF THERE VEHICLE ALSO HEAT GAUGE IS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434167November 3, 2011
AIR BAGS, SEATS, SEAT BELTS
THE AIR BAG LIGHT ILLUMINATED . WE TOOK THE VEHICLE TO GMC -BUICK DEALER WHO SAID THERE WAS A PROBLEM WITH SEATBELT ANCHOR ASSEMBLY AND HAS HAD A RECALL. THEY SAID THE CAR HAD BEEN IN FOR THE RECALL ID # 89931 AND HAD BEEN CHECKED. WE DID NOT OWN THE VEHICLE AT THAT TIME. WE BOUGHT THE VEHICLE ON 8/ 31/11 FROM A DIFFERENT DEALERSHIP. WE HAD OWNED THE VEHICLE ONLY 6 WEEKS WHEN THE PROBLEM AROSE. WE DON'T KNOW IF PROBLEM WAS EVER SOLVED OR IF THE TROUBLE WAS JUST CLEARED. THE LIGHT WAS OFF WHEN WE LEFT THE DEALERSHIP THIS TIME. WE BELIEVE IF PROBLEM WAS PROPERLY REPAIRED ON THE RECALL THERE WOULD NOT BE A PROBLEM AT THIS TIME. THIS DEALER (YOUNG- BUICK GMC) OF OWOSSO, MI SAID THE COST OF THE REPAIR IS $190.79. WE DON'T THINK THAT WE SHOULD HAVE TO PAY FOR THIS REPAIR BECAUSE IT WAS A RECALL AND THE PROBLEM STILL EXIST. EVIDENTLY THE PROBLEM STILL EXISTS IT MUST OF NOT BEEN FIXED PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433935November 2, 2011
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY IMPALA WILL NOT HEAT IN IDLE POSITION,NO EARLY MORN DEFROSTS FOR ME! TOOK TO DEALER ( 10/18/11) HE FOUND A LEAK, REPLACED A HOSE. IT WAS GOOD FOR A WHILE, NOW DOING AGAIN, (10/28/11), GOING BACK IN SHOP ON 11/3/11. ALSO CAR WILL NOT HEAT WHEN REMOTE STARTER IS USED,COMES UP TO TEMP EVERYTIME JUST DOESN'T BLOW HOT AIR, THIS HAS BEEN REPORTED TO THEM, THEY TELL ME THAT'S "NORMAL", WHAT??, IM SORRY, BUT ISN'T THE PURPOSE OF REMOTE STARTERS, FOR REGULATING CABIN TEMPERATURE? I WILL SEE HOW THESE TWO ISSUES ARE HANDLED ON THURS, I HAVE THIS FUNNY FEELING I WILL BE BACK HERE ON THIS SITE FOR THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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