Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10457522May 4, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. WHILE TRAVELING 30 MPH, THE CONTACT APPLIED THE BRAKES AND NOTICED THAT THE VEHICLE HAD BEGAN TO ACCELERATE ABNORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURE. THE CURRENT AND THE FAILURE MILEAGES WERE 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457408May 3, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SHOULDER WHERE THE CONTACT TURNED THE ENGINE OFF AND RESTARTED, BUT THE ENGINE DID NOT RESET. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ATTEMPTED TO DUPLICATE THE FAILURE TO NO AVAIL. THE MANUFACTURER WAS NOTIFIED WHO TOLD THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458352May 3, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I-40 EAST BOUND; 60 MPH; COMING DOWN A 4 TO 7% GRADE THROUGH THE SMOKEY MOUNTAINS, NORTH CAROLINA SIDE; 1ST ERROR: "SERVICE TRACTION CONTROL, REDUCED ENGINE POWER, SERVICE ENGINE. APPROXIMATELY 5 MINUTES LATER 2ND ERROR: "STARTING DISABLE,SERVICE THROTTLE" LOST ALL POWER TO VEHICLE. A VERY DANGEROUS AND FRIGHTENING EVENT HAVING NO CONTROL OF YOUR SPEED, STEERING, AND BRAKING TRYING TO GET OFF TO THE SIDE OF I-40 WITH THE TYPE OF GRADE, TRACTOR TRAILER TRUCKS THAT CAN NOT SLOW DOWN FAST ENOUGH TO LET YOU OVER. WE WERE VERY.... VERY FORTUNATE WITH OUR OUTCOME. HAD TO BE TOWED TO A LOCAL DEALERSHIP. RAN DIAGNOSTIC; ERROR CODES P2122, P2138. DEALERSHIP REPLACED THE COMPONENT: ELECTRONIC ACCELERATOR PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457155May 2, 2012
STEERING
WHILE GOING TO WORK APPROX. 6 MONTHS AGO A DEER CROSSED THE ROAD IN FRONT OF ME. I ATTEMPTED TO STEER AWAY FROM THE DEER ONLY TO NOTICE THAT THE STEERING WHEEL FELT AS IF IT HAD NO POWER STEERING. I WAS LUCKY THAT THE DEER CHANGED ITS COURSE OR I WOULD OF RAN INTO IT HEAD ON DUE TO THE STEERING BEING SO HARD. THE 2012 IMPALA HAS THE SAME ISSUE? GM IS NOT ADDRESSING THIS ISSUE. I HAVE A PI DOCUMENT FROM GM WHICH IS NOT AVAILABLE TO THE GENERAL PUBLIC. IT CONFIRMS THIS STEERING ISSUE WITH THE 2011 CHEVY IMPALA (ALL MODELS). THIS PI STATES TO THE MECHANICS TO TAKE CONSUMERS FOR A RIDE IN A PARKING LOT AND PERFORM PARKING LOT MANEUVERS AT SLOW SPEEDS.THEN TELL THE CONSUMER IT IS A NORMAL CONDITION IF THE STEERING ISSUE IS DUPLICATED. MY ATTORNEY STILL HAS POSSESSION OF MY INDEPENDENT TECHNICAL EXPERT REPORT WHICH STATES THAT THE STEERING IS EXTREMELY HARD AT LOW SPEEDS. MY CASE WAS LOST IN ARBITRATION AND THE DECISION WAS MADE IN A FEW HOURS. I DO HAVE THE DOCUMENT NO. [XXX]. DOCUMENT ID [XXX]. I WANT ALL CONSUMERS TO KNOW WHAT TO EXPECT IF THEY PURCHASE A 2011 IMPALA AND HAVE THIS PROBLEM. I DID NOTE THAT THE NHTSA HAS THIS STEERING ISSUE DOCUMENTED. HOWEVER GM STATES THAT THIS IS NOT THEIR BULLETIN AND NONE EXIST FOR THIS ISSUE. I WAS GIVEN THIS PI BY MISTAKE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457160May 2, 2012
SEATS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR HEADRESTS WERE OBSTRUCTING THE FIELD OF VISION THROUGH THE REAR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO PROVIDE ASSISTANCE BECAUSE THE DESIGN OF THE VEHICLE COULD NOT BE MODIFIED. THE MANUFACTURER WAS MADE AWARE OF FAILURE AND FILED A COMPLAINT. THE MANUFACTURER ALSO STATED THAT THEY WOULD BE GETTING IN TOUCH WITH THE CONTACT AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 7,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457290May 1, 2012
SEATS
2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLE HEAD REST *TGW THE CONSUMER STATED THE REAR HEAD REST WERE TOO HIGH AND IT WAS DIFFICULT TO SEE, WHICH MADE BACKING UP DIFFICULT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456700April 27, 2012
SEATS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT NOTICED THAT THE REAR MIDDLE SEAT HEADREST WAS IMPAIRING HIS DRIVING VIEW. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE HEAD-REST COULD NOT BE REMOVED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456704April 27, 2012
SEATS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE HEAD REST BLOCKED THE CONTACT'S VIEW OF THE ROADWAY. IN ADDITION, THE DRIVER'S SIDE HEAD REST WAS LEANING ENTIRELY TOO FAR FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456412April 25, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
WHILE I WAS DRIVING AN ERROR MESSAGE APPEARED ON THE PANEL "ENGINE POWER REDUCED". THE CAR IMMEDIATELY SLOWED DOWN AS IF THE ENGINE HAD CUT-OFF COMPLETELY. IT DID NOT AND I WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD AT ABOUT 10 MPH. LUCKILY IT WAS LATE AT NIGHT, THE FEW CARS THAT WERE DRIVING NEAR ME WERE ABLE TO CHANGE LANES BEFORE A COLLISION OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456450April 25, 2012
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, VISIBILITY
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE HEAD REST ON THE REAR MIDDLE SEAT BLOCKED HIS VIEW. THE MANUFACTURER WAS MADE AWARE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 18,000. UPDATED 06/05/12 *BF UPDATED 06/07/12 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456503April 25, 2012
SEATS, VEHICLE SPEED CONTROL
MY FIRST ISSUE WAS WITH THE CENTER HEAD RESTRAINT IN THE BACK WHICH TOTALLY BLOCKS VISION USING THE REAR VIEW MIRROR. I ASKED THE DEALER TO REMOVE IT AND I WAS TOLD THEY COULD NOT. BACKING UP IS IMPOSSIBLE EXCEPT WITH THE SIDE MIRRORS AND TRAFFIC IMMEDIATELY BEHIND IS BLOCKED WHEN DRIVING. THIS IS A SERIOUS SAFETY HAZARD. THERE HAVE BEEN MANY COMPLAINTS BUT GM REFUSES TO ISSUE A RECALL TO ADJUST THESE HEADRESTS. ALSO, I LIVE IN THE TN MOUNTAINS AND THE CRUISE CONTROL COMPLETELY DISENGAGES WHEN GOING DOWNHILL. THE DEALERSHIP TOLD ME "THIS WAS NORMAL AND ALL NEW CARS DID THIS TO SAVE GAS"! I'M NOT THAT MUCH OF AN IDIOT! CRUISE CONTROL IS SET TO MAINTAIN SPEED.... PERIOD! PLEASE.... CAN YOU HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456369April 24, 2012
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ALL CHEVROLET IMPALAS DATING BACK TO 2002-2009 HAVE PROBLEMS WITH THEIR TRACTION CONTROL SYSTEMS. THE ENGINE POWER IS REDUCED AND THE VEHICLE SLOWS IMMEDIATELY. THIS PROBLEM HAS BEEN IGNORED BY CHEVROLET SINCE 2002. FORTUNATELY, NO ONE HAS BEEN KILLED. CHEVROLET DOES NOT KNOW HOW TO FIX THE PROBLEM, OR SIMPLY CHOOSES TO IGNORE IT. HOWEVER BY SIMPLY READING COMPLAINTS ON THE INTERNET, IT IS OBVIOUS THAT THIS IS A WIDE-SPREAD PROBLEM AND A POTENTIALLY DANGEROUS ONE. PUBLIC SAFETY SHOULD REQUIRE THE GOVERNMENT TO DISCIPLINE CHEVROLET FOR INTENTIONALLY REFUSING TO ADDRESS A POTENTIALLY LETHAL FLAW IN IT'S CHEVROLET IMPALA LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456401April 24, 2012
ENGINE AND ENGINE COOLING
I AM THE OWNER OF A 2007 CHEVY IMPALA, WHICH IS NO LONGER UNDER WARRANTY. (LAST 8 OF VIN #[XXX]) I HAVE HAD SEVERAL PROBLEMS WITH MY VEHICLE FOR THE PAST SEVERAL YEARS STARTING WITH THE "CHECK ENGINE LIGHT." WHEN I WAS IN SCHOOL IN VIRGINIA THE LIGHT FIRST CAME ON AND I TOOK IT TO A GM DEALER IN VIRGINIA FOR A WEEK, THEY SAID THEY FIXED IT AND A WEEK LATER IT CAME BACK ON. I BROUGHT THE VEHICLE BACK AND THEY SAID THEY FIXED IT AGAIN, HOWEVER IT ONCE AGAIN CAME BACK ON. THIS IS EXTREMELY FRUSTRATING BECAUSE IT WOULDN'T LET ME ACCELERATE OVER 25 MPH AND I NEEDED TO GET HOME TO NEW YORK. SEVERAL MONTHS LATER I RECEIVED THE "CHECK ENGINE LIGHT" AGAIN AND BROUGHT IT TO A GM DEALER IN NEW YORK, WHO SUPPOSEDLY FIXED THIS PROBLEM. LAST WEEK THE "CHECK ENGINE" LIGHT CAME ON AGAIN WITH THE MESSAGE "REDUCED ENGINE POWER" ONCE AGAIN AND THE CAR STOPPED ON THE HIGHWAY AND SHUT-OFF. THIS IS EXTREMELY DANGEROUS AS I WAS STOPPED ON A 60MPH HIGHWAY WITH CARS JUST MISSING ME. I HAVE SPENT THOUSANDS OF DOLLARS AS A COLLEGE STUDENT TRYING TO REPAIR THIS ISSUE WHICH STILL HAS NOT BEEN RESOLVED AND NOW HAS BECOME AN INCONVENIENCE, A TOLL ON MY BANK ACCOUNT, AS WELL AS A VERY DANGEROUS SAFETY ISSUE. I AM SCARED TO DRIVE MY CAR TO WORK EVERYDAY NOW, WHICH SHOULD NOT BE THE PROBLEM BECAUSE THE ENGINE LIGHT AND REDUCED POWER IS STILL ON. I HAVE LOOKED ONLINE AT SEVERAL MESSAGE BOARDS AND EVERYONE HAS SAID THE SAME THING ABOUT THIS PROBLEM. CLEARLY THIS IS A MANUFACTURING ERROR AND AS A SAFETY MEASURE GM SHOULD REALLY PLACE A RECALL ON THIS BEFORE SOMEONE DIES OR IS SERIOUSLY INJURED FROM THIS. I APPRECIATE YOUR IMMEDIATE RESPONSE TO THIS INCONVENIENCE AND SAFETY ISSUE. THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456077April 23, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
ON 4/09/12 AT APPROXIMATELY 18:20 I GOT IN THE CAR THAT HAD BEEN SITTING ALL DAY IN THE DRIVEWAY OF MY HOME AND WHEN I ATTEMPTED TO START IT THERE WAS A LOUD EXPLOSION AND SMOKE STARTED COMING OUT FROM UNDER THE HOOD. AFTER FEELING THE HOOD I OPENED IT AND DISCOVERED A FIRE ON THE TOP OF THE ENGINE AND ALONG THE BACK SIDE OF THE ENGINE CLOSEST TO THE FIREWALL. FORTUNATELY SINCE I WAS HOME I HAD QUICK ACCESS TO AN ABC FIRE EXTINGUISHER AND I RAN INTO THE GARAGE AND GRABBED IT AND PUT OUT THE FIRE. AFTER THE FIRE WAS OUT I NOTED THE ENTIRE ENGINE COVER AND THE TOP OF THE ENGINE UNDER THE COVER WAS IN PIECES ALL OVER THE ENGINE COMPARTMENT AND IT APPEARED THE EXPLOSION WAS INSIDE THE AIR PLENUM/ INTAKE MANIFOLD. I HAD THE CAR TOWED TO MY LOCAL AUTO SERVICE LOCATION VIA AAA AND CONTACTED MY INSURANCE CARRIER THE FOLLOWING DAY. REPAIRS INCLUDED REPLACING THE AIR PLENUM, FUEL RAIL, INJECTORS, FUELS LINES, IGNITION WIRES, FUEL REGULATOR, AND VARIOUS GASKET KITS AND SENSORS. BASED ON INTERNET RESEARCH I HAVE HEARD OF THE FUEL REGULATOR DRAWING RAW FUEL INTO THE AIR PLENUM / INTAKE MANIFOLD VIA A VACUUM LINE WHICH RESULTS IN THE EXPLOSION WHEN YOU ATTEMPT TO START THE CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10456053April 22, 2012
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES, ELECTRICAL SYSTEM
I OWN A 2004 CHEVY IMPALA AND THE IGNITION FAILS, THEN YOU HAVE TO LET THE CAR SIT AT LEAST 10 MIN. THEN IT WILL START. THIS IS A PROBLEM FROM THE FACTORY AND FROM WHAT I'VE READ THIS SEEMS TO BE A MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455831April 20, 2012
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I PURCHASED A 2006 IMPALA SS, JUST RECENTLY AFTER REACHING 60,000 MILES MY TRANSMISSION STARTED SLIPPING IN 4TH GEAR AND OVERDRIVE AT HIGHWAY SPEEDS. A SHORT 300 MILES LATER THE TRANSMISSION FAILED COMPLETELY WHILE DRIVING HOME FROM WORK ON THE INTERSTATE. I HAD THE CAR TOWED TO A LOCAL TRANSMISSION SHOP WHERE I WAS TOLD IT EITHER NEEDED TO BE REBUILT OR REPLACED. I HAD IT REBUILT FOR $2442 ALL OUT OF MY OWN POCKET BECAUSE MY POWERTRAIN WARRANTY HAD ALREADY EXPIRED. NOW A MERE 3 MONTHS LATER AND NOW CURRENTLY AT 69,200 MILES THE NEW TRANSMISSION IS SHOWING THE SAME EXACT SYMPTOMS IT HAD WHEN IT FAILED THE FIRST TIME. AGAIN WITH NO WARRANTY AND REPAIR COSTS OVER 2000 DOLLARS I WILL SOON BE FORCED TO REPLACE THE TRANSMISSION AGAIN. NOT TO MENTION RENTAL CAR COSTS AND THE INCONVENIENCE OF HAVING THIS HAPPEN TWICE WITHIN A YEAR AND 10,000 MILES APART. OTHER RECENT ISSUES INCLUDE A CHECK ENGINE LIGHT ON FOR A CYLINDER 6 MISFIRE DUE TO AN OIL FOULED SPARK PLUG AND BURNING OR USING A FULL QUART OF OIL EVERY 1000 MILES I'M SURE MAJOR ENGINE REPAIRS ARE SOON TO COME. IT ALMOST MAKES ME SICK TO MY STOMACH KNOWING I STILL HAVE 4 MORE YEARS TO PAY ON THIS VEHICLE AND ALL OF THESE PROBLEMS UNDER 70,000 MILES MAJORITY OF WHICH ARE HIGHWAY DRIVEN. NEEDLESS TO SAY THIS WILL BE THE LAST GM VEHICLE I EVER OWN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455920April 20, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE STARTED THE VEHICLE AND ALLOWED THE ENGINE TO RUN FOR A FEW MOMENTS. THE VEHICLE THEN CAUGHT ON FIRE. THERE WERE NO OCCUPANTS WHEN THE FIRE OCCURRED AND THERE WERE NO REPORTED INJURIES. NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURE WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 123,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10455399April 16, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS MALFUNCTIONED WHEN SWITCHING FROM LOW BEAMS TO HIGH BEAMS. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOW EXPERIENCING ANOTHER NEW SAFETY CONCERN IN REGARDS TO THE PASS LOCK, WHERE THE COMPONENTS WERE WEARING OUT. THE SECURITY SYSTEM WOULD NOT RECOGNIZE THE KEY WHEN IT WAS INSERTED INTO THE IGNITION. THIS LOCKED THE CONTACT IN THE VEHICLE AND PREVENTED IT FROM STARTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD NOT BEEN DRIVEN SINCE THIS PASS LOCK FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456209April 14, 2012
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCKS FAIL TO WORK WITH REMOTE HAD ONE REPLACED IN 2010 FOR THE BACK DOOR UNDER WARRANTY. NOW THE OTHER SIDE WENT WITH ONLY 30000 MILES. WARRANTY IS UP AND IT'S A HAZARD BECAUSE I HAVE TO PICK THE LATCH UP, ON THE DOOR BEFORE I CAN OPEN IT. IT'S HARD FOR CHILD OR OLDER PERSON TO DO IN AN EMERGENCY. WHY SHOULD I HAVE TO PAY A GM DEALER TO TELL ME THE LOCK IS NO GOOD. I THINK THERE SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455222April 13, 2012
STEERING
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE POWER STEERING FAILED. THE CONTACT ALSO STATED THAT IT BECAME VERY DIFFICULT TO STEER TO THE POINT THAT HE LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE INTERMEDIATE STEERING SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala