Chevrolet Equinox Complaints

698 consumer complaints on file.

#11680798August 14, 2025
ELECTRICAL SYSTEM
The onstar module installed originally from manufacturer was faulty, causing electrical issues. This ended up draining the battery unexpectedly. No warning that the battery was low. Only had .03 volts left when tested at dealership. The onstar button was experiencing issues such as blinking and loss of connection. Onstar Support was no help, and the car manufacturer ignored issues as my phones software problem, until new battery was drained and issues persisted while driving. Ultimately this left the OnStar not working for weeks leading up to the drained battery which was unsafe in case of accident as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680214August 12, 2025
COMMUNICATION: AUTO CRASH NOTIFICATION
Factory installed module for ONSTAR went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680143August 12, 2025
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Telematics module stopped working out of nowhere and drains my battery to my vehicle. Had to have the vehicle towed to nearby dealship. Huge safety hazard as it is essentially the brains to my computer. App doesn't work without it, battery doesn't work and can't even get inside vehicle with key fob. Please issue recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679964August 11, 2025
POWER TRAIN
Spline worn out and disconnected from differential.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679237August 8, 2025
FUEL/PROPULSION SYSTEM
We where driving to do some errands I noticed the engine light came on. Then the engine cut off. Took it to a garrage near by they did a scan said it is my fuel pump. I was told to check to see if there was a recall on this. I checked there is a recall on this problem. I called the number it said to call. Gave them my Vin. Number said my Vin number was not on the list. 2022 Chevy equinox LT. Why isn't it on the list it has the problem described on recall. Michael bethea dillon sc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679188August 7, 2025
VISIBILITY/WIPER
I purchased my 2025 chevy equinox in January of 25. In March I noticed some distortion on the passenger side of my window while making a right turn. I have had the windshield replaced twice by chevy/gm. Both replacements have the same issue. The dealership pulled up a new 25 or 26 equinox to find it has the same issue. The local chevy/gm rep claims, even without seeing my vehicle, that this is with tolerances/spec. This is a safety issue as it distorts my vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678454August 5, 2025
VISIBILITY/WIPER
Faulty windshield. Replaced with two additional windshields (1GM, 1 Aftermarket) which were both defective. All Chevrolet and Cadillac vehicles on the lot had defective (Warped) windshields. These windshields distort images, cause dizziness and motion sickness. The Dealer purchased the vehicle back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675764July 23, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675398July 22, 2025
SERVICE BRAKES
Vehicle may be involved in GM Service Update N252494220 , Reduced Brake Performance. I cannot get a response from Chevrolet if the vehicle is part of the brake problem issue. Based on the information provided, this should be escalated to a recall. I also have not been able to get an answer from the selling dealer. Per the information in the Service Update bulletin, the vehicle was not to be sold until it was inspected for the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675129July 21, 2025
STRUCTURE
The contact owns a 2021 Chevrolet Equinox. The contact stated that while the vehicle was parked, the contact became aware of a puddle of water on the front passenger's side floor mat. The vehicle was taken to an independent mechanic where it was determined that the seal on the luggage rack had failed. The contact was advised to contact the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674370July 17, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY, SUSPENSION
The contact owns a 2024 Chevrolet Equinox. The contact stated that the A/C failed to work as intended. The vehicle was taken to an independent mechanic where a diagnostic test was performed. The independent mechanic informed the contact that the frame on the front passenger’s side near the radiator had been put together with Bondo and was not welded. The contact was informed bottom part of the radiator had fractured and was not intact, and the A/C lines were damaged, and the front bumper was damaged. The mechanic refused to repair the vehicle due to the liability and informed the contact to stop driving the vehicle. The contact took the vehicle back to the private dealer where the vehicle was purchased, and the dealer agreed to repair the vehicle; however, the vehicle was not yet repaired. The contact stated that when the vehicle was purchased a Carfax Report indicated that the vehicle had been in an accident prior to the purchase. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674014July 16, 2025
ENGINE
We purchased the vehicle New. Within approx. 300 miles started to hear a bearing noise intermittently while driving. We returned to the dealership to have it diagnosed. We were advised that the could not duplicate it. A few days later the noise was brominate while driving at highway speeds. Returned to the dealer. We were told that it was caused by the Active Noise Cancelling system and that they performed an update(per GM service bulletin) to the control module to correct it. Picked up the vehicle. Driving around town no issue. Driving at highway speeds the noise would come and go. On June 14, 2025. while driving on the highway at 70 MPH the engine shut down. My wife and daughter were in the vehicle in the middle lane of a busy highway. The dash displayed "Automatic Braking Engaged! WHILE TRYING TO GET OFF THE ROAD. The vehicle brought itself to a COMPLETE STOP. On The HIGHWAY and Engaged the Parking Brake Automatically. This is unbelievable and extremely Dangerous. How or why did some engineer think this was good idea for the vehicle to Lock Itself down ON THE ROAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673892July 16, 2025
ELECTRICAL SYSTEM
FIRST INCIDENT: On uncertain date between 10/10/2024 (vehicle purchase date) and 04/22/2024 (initial service date), on a Sunday, 6:30 a.m., Infotainment and dash display went blank/dark on Sawyer County Highway B. Recovery within 30 seconds. Dark conditions, operating at recommended speed of 55 MPH. Fortunately no surrounding traffic at the time. Issue brought to attention of Don Johnson Motors Service Department at initial oil/filter/tire rotation on 04/22/2025. Mileage at time was 3287. SECOND INCIDENT: 07/15/2025 at approximately 9:30 a.m. on Sawyer County Highway N, Infotainment and dash display went blank/dark. Recovery within 15-20 seconds. Operating at recommended speed of 55 MPH. Fortunately no surrounding traffic at the time. Mileage at time of incident just over 7200. Have not contacted above dealership, but will do so shortly. This defect renders the vehicle out of the driver's control similar to a pilot losing engine power on an aircraft. Checked online to locate possible sources for the problem. Determined this is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672537July 10, 2025
SERVICE BRAKES
here is the email I sent to GM. My name is [XXX] and I am having a issue with my 2024 Chevy Equinox VIN: [XXX] . There have been about 5 times that the brakes fail. Pushing the brake does nothing car just keeps rolling. Once I can get the car to stop and shut it down and restart the brakes once again work. It was in for service for a few days but there where no error codes and they could not replicate the problem. They did do a update on the car. While my car was in the shop I had the same problem with a Malibu rental. Called the dealership and talked to service and told them of the problem seems to be me somehow. Was asked if I use both feet to gas/brake the car as I was told there is a problem with that. No I don't do that but it seems I can catch both peddles with one foot and this is when the problem occurs. I have to make sure how I brake. Have found out today when it happened once again that if I put the car in neutral and press the gas the brakes start to work but not until then. There also was another issue today as when I did get the car to stop and put it in park I could not put the car back in gear until I shut the car off and restarted. Can someone let me know on how to proceed other then cautiously. I would take the car back in but they can fix a problem they don't see. Any insight would be appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672197July 9, 2025
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at various speeds, a yellow check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed, and contact was provided DTC: P04FB (Crankcase Ventilation Systems Pressure Sensor Issue). The contact was informed that the Manufacturer's engineers were working on an improved solution. The vehicle was not repaired. The dealer cleared the code. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672055July 8, 2025
FUEL/PROPULSION SYSTEM, ENGINE
On [XXX], about 400 miles into our trip heading South on [XXX], the Engine Reduced Power Warning came on. We were in the fast lane traveling at 70 MPH,the car immediately slowed to about 30 mph.There was no prior warning or check engine light. Vehicles behind us had to swerved and change lanes to avoid hitting us. The computer went into limp mode, when pressing the accelerator there was no power, we somehow made it to the right shoulder without getting hit and limped along to a safe spot and called a tow truck. Car was towed to an independent repair shop recommended by AAA, they ran the codes and came up with a code for High pressure Fuel pump. This vehicle is a 2024 Chevy Equinox with 15,018 miles on it, we bought brand new in April 2024 with 5 miles, always maintained at the dealer.Because we were 400 miles from home and the closest dealer in Bakersfield said they could not work on it for 3 or 4 days, we had to have the independent shop replace the fuel pump. We had to rent a car to continue our trip and picked up the car 2 days later. Replacing the fuel pump fixed the problem but the check engine light came back on about 30 miles later. The mechanic ran the codes and said it needed the computer re-flashed but it would be safe to drive home. After we got home we took it to the dealer, they re-flashed the computer and check engine light went off.After about 30 miles later the check engine light came back on, took it back to the dealer and this time the codes showed a bad catalyst converter, dealer replaced under warranty, only 15728 miles on vehicle at this point. So far 200 miles and light is still off.I I filed a complaint with General Motors customer service to let them know of this problem. I also requested to get reimbursement for the rental car and fuel pump.They refused to reimburse us because we didn't have a dealer do it, regardless of the situation. The public needs to know of this dangerous situation with the model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671755July 7, 2025
POWER TRAIN, LANE DEPARTURE: WARNING
The gear selection is on the steering column and to change from Park to Reverse or Drive takes usually over six attempts to get in the right gear. When your entering traffic and you get delayed trying to put the car into the proper gear this becomes a very dangerous safety issue. General Motors refuses to advise me how to deal with this problem unless I give them the name of an attorney who will represent me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671684July 7, 2025
ENGINE
Yellow check engine light comes on and off. Car isn’t 1 yr old yet im being told there is no recall yet or a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671193July 3, 2025
ELECTRICAL SYSTEM
Sunroof is throwing a code that there is an obstruction. Sunroof will not close. Chevrolet could not fix. I was sent home with out any answers and was told they would contact me. That was over a week ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670912July 2, 2025
ENGINE
The contact owns a 2021 Chevrolet Equinox. The contact stated that occasionally while coming to a stop, the vehicle unintendedly shut off, with the check engine warning light intermittently flashing. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,865.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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