Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10681317February 4, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681351February 4, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED BUT WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE VEHICLE JERKED INCESSANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED, THERE WAS AN ABNORMAL BURNING ODOR INSIDE THE CABIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/31/15*CN UPDATED 9/20/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10681009February 3, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND ACCELERATED INDEPENDENTLY. THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10680446February 2, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE CAR COMPUTER SYSTEM IS GLITCHING. TURNING ON AND OFF. SAYS TO SERVICE STABILITY TRAK. I HAVE NOT MESSED THIS CAR UP OR BEEN IN ANY WRECKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680128January 31, 2015
STEERING
THE STEERING IS "NOTCHY" AFTER DRIVING STRAIGHT FOR A SHORT PERIOD OF TIME. THIS REQUIRES ADDITIONAL EFFORT TO DO MINOR COURSE CORRECTIONS CAUSING OVER-STEER. THIS IS PARTICULARLY DANGEROUS ON SNOW AND ICE. I HAVE THE LETTER FROM GM #14232 DATED NOVEMBER 2014. I CALLED IMMEDIATELY AND WAS TOLD "THE PARTS ARE ON ORDER FOR YOU" IT IS NOW 01/31/2015 AND CONTACT WITH THE DEALER TODAY STATED " STILL WAITING FOR PARTS FROM GM." :( I HAVE A 55 MILE COMMUTE (ONE WAY) THAT TAKES ME ON NOT SO WELL MAINTAINED ROADS. THIS IS NOT A SATISFACTORY RESPONSE FROM MAJOR CORPORATE PLAYER. PLEASE HELP ALL OF US WHO HAVE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680295January 31, 2015
POWER TRAIN
I WAS AT A STOP LIGHT WHEN THE LIGHT TURNED GREEN I PUSHED THE ACCELERATOR AN THE CAR WAS JERKY. I THE CAR FINALLY MOVED AND THERE WAS A LOUD BANG FROM THE REAR AND IT FELT LIKE I HAD BEEN HIT IN THE REAR. THE CAR JERKED, SPUTTERED AND THEN STOPPED MOVING. THIS WAS A FEW DAYS AFTER TAKING THE CAR TO THE DEALER AND TELLING THEM THE CAR WAS NOT SHIFTING PROPERLY. THEY FIXED MY BROKEN TRANNY BUT IT STILL DOES NOT DRIVE SAFELY. IT DOESN'T ACCELERATE, THE GEARS GET STUCK MERGING ON THE HIGHWAY IS A NIGHTMARE. ALMOST TWO YEARS TO THE DAY MY CAR IS ONCE AGAIN AT THE DEALER FOR THE EXACT PROBLEM. I WAS DRIVING UP A SMALL INCLINE, PUSHED THE GAS THE CAR STRUGGLED TO GO. THERE WAS A LOUD HARSH JERK THE CAR FINALLY MOVED. IT SPUTTERED AND THE CHECK ENGINE LIGHT CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679506January 28, 2015
SERVICE BRAKES, STEERING
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE BRAKE PEDAL FAILED TO RESPOND MAKING IT DIFFICULT TO STOP THE VEHICLE. THE SERVICE STABILITY TRACK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE YAW RATE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679361January 28, 2015
AIR BAGS
AIRBAG SENSOR WILL NOT TURN OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679407January 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
I TURNED MY CAR ON ONE MORNING AFTER I JUST HAD IT IN THE SHOP TO GET THE RECALLS FIXED ON IT. IM SEEING SERVICE STABILITRAK AND SERVICE TRACTION AND ABS LIGHTS. I CAN NO LONGER TURN ON OR OFF MY TRACTION CONTROL. MY BRAKES ARE NOW GRABBING REALLY BAD AND IM GETTING A REALLY WEIRD FEEL WHEN I HAVE MY FOOT IN THE GAS AND TURN MY WHEEL. MY CAR IS NOT THE SAME AFTER THE RECALLS WERE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679340January 27, 2015
SERVICE BRAKES, STEERING
BRAKES LOCKED UP (ANTI-LOCK BRAKING SYSTEM FAULTY) CAUSING THE CAR TO SKID RATHER THAN SLOW DOWN DURING STOP AND GO TRAFFIC. I WAS UNABLE TO TURN THE STEERING WHEEL AND COULD NOT EVEN TRY TO SWERVE TO AVOID THE OTHER VEHICLE. CAR WAS UNABLE TO STOP IN TIME AND THERE WAS A COLLISION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10678918January 26, 2015
VISIBILITY/WIPER, EQUIPMENT ADAPTIVE/MOBILITY
WHEN DRIVING IN FREEZING TEMPERATURES MY WINDOWS BEGIN TO FOG AND FROST ON THE INSIDE OF ALL 4 WINDOWS, THE REAR WINDOW, AND THE CORNERS OF THE WINDSHIELD. AFTER DRIVING ABOUT 10 - 15 MINUTES WITH THE DEFROSTERS BLOWING WARM AIR, THE CAR IS UNABLE TO CLEAR THE FROST. AND BY THEN, THE FROST HAS BUILT UP ENOUGH TO THE POINT TO WHERE I CANNOT SEE OUT OF EITHER DRIVERS OR PASSENGER SIDE WINDOW. THIS CAR WAS BROUGHT TO LUPIENT CHEVROLET IN BLOOMINGTON, MN (WHERE IT WAS PURCHASED 6 MONTHS AGO). IT WAS LOOKED AT FOR A WEEK IN WHICH THE SERVICE MANGER INFORMED ME THAT THERE IS NO FIX FOR THIS PROBLEM DUE TO THE ENGINE BEING TOO SMALL TO KEEP UP WITH COLD WINTER CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678809January 25, 2015
VISIBILITY/WIPER
CONDENSATION/FOG AND/OR FROST ON INTERIOR WINDOWS, WILL NOT CLEAR. RECIRCULATION AIR CONTROL NOT FUNCTIONING PROPERLY. ACTUATOR DOES NOT PROPERLY CONTROL THE FLAPS IN THE HVAC SYSTEM, ALLOWING MOIST AIR TO RECIRCULATE EVEN WHEN THE FRESH AIR MODE IS SELECTED. THIS CAUSES EXCESSIVE MOISTURE INSIDE THE CAR, FOGGING THE INSIDE OF THE WINDOWS AND REDUCING VISIBILITY. IN WINTER CLIMATES THIS RESULTS IN FROST ON THE INSIDE OF THE GLASS. IN EITHER CASE, CLEARING THE WINDOWS IS NOT POSSIBLE AND MAKES DRIVING THE VEHICLE UNSAFE AND/OR NOT POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678498January 23, 2015
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, OIL AND COOLANT FUMES EMITTED INSIDE THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE OIL AND COOLANT NEEDED TO BE CHANGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678539January 23, 2015
ELECTRICAL SYSTEM
WHILE DRIVING THE LIGHTS IN THE RADIO BEGAN TO FLASH ON AND OFF AND RADIO WOULD ALSO COME ON AND OFF, THE WINDOWS BECAME STUCK WHILE TRYING TO ROLL THEM UP, LIGHTS WOULD GO ON AND OFF AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678593January 23, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
YES, I TOO HAD PROBLEMS WITH MY 2011 CHEVY CRUZE. I WAS VERY GLAD THAT NOTHING HAPPENED TO ME WHILE I WAS DRIVING THE CAR, I WAS JUST SITTING AT AN IDLE STAGE; WHEN I HAD ALL THE BELLS GOING OFF AND IT HAD TOLD ME THAT ENGINE REDUCED POWER. I TO HAD TO GO AND GET THIS FIXED AND AGAIN LIKE EVERYONE ELSE IT WAS THE THROTTLE BODY AND FUEL INJECTION SYSTEM; COST $460. NOT EVEN A MONTH LATER NOW I HAVE NO HEAT IN THE CAR AND READING ALL THE FORUMS SOUNDS LIKE I AM GOING TO HAVE TO REPLACE A WATER PUMP; JOY FOR ME. AT FIRST I REALLY DID LOVE THIS CAR, BUT I FIND THAT THE AFTER THE WARRANTY GOES SEEMS LIKE THE CAR IS FALLING APART. WE SHOULD NOT BE HAVING THESE ISSUES THIS EARLY IN THE CAR'S LIFE. I ALSO FIND IT VERY BAD POOR CUSTOMER SERVICE ON GM'S PART THAT THEY ARE TURNING A BLIND EYE TO THIS. THESE PARTS NEED TO BE RECALLED ASAP, WHY IS NO ONE DOING ANYTHING ABOUT THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678273January 22, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE APPROXIMATELY DRIVING 60 MPH, THE TRACTION STABILITY, REDUCE ENGINE POWER AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676873January 21, 2015
POWER TRAIN
I TURNED MY CAR ON ONE MORNING AFTER I JUST HAD IT IN THE SHOP TO GET THE RECALLS FIXED ON IT. IM SEEING SERVICE STABILITRAK AND SERVICE TRACTION AND ABS LIGHTS. I CAN NO LONGER TURN ON OR OFF MY TRACTION CONTROL. MY BRAKES ARE NOW GRABBING REALLY BAD AND IM GETTING A REALLY WEIRD FEEL WHEN I HAVE MY FOOT IN THE GAS AND TURN MY WHEEL. MY CAR IS NOT THE SAME AFTER THE RECALLS WERE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676661January 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WITH THE HEATING SYSTEM ACTIVATED, THERE WAS A ODOR OF FUMES EMITTING FROM THE VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676494January 19, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE FRONT WINDSHIELD FOGS UP OR GETS A FILM ON IT MAKING IT A SAFETY HAZARD BECAUSE AT NIGHT WHEN LIGHTS ARE COMING TOWARDS YOU IT IS IMPOSSIBLE TO SEE OUT THE WINDSHIELD. THE SIDE WINDOWS IN EXTREME COLD ALSO FREEZE ON THE INSIDE AND DO NOT THAW UNTIL AFTER THE CAR HAS SAT. IT IS HARD TO SAY IF THIS IS A FILM OR FOGGED BECAUSE IT HAPPENS WHEN THE DEFROSTERS ARE ON. I CLEAN THE WINDOWS BUT IT KEEPS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676538January 19, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
AROUND NOVEMBER 29, 2014 I WAS DRIVING THE 2015 CHEVY CRUZ WHILE OUT OF TOWN DRIVING ON THE HIGHWAY GOING AROUND 55 MILES I WAS PULLED OVER BY A POLICE REPORTING THAT I WAS DRIVING 75 MILES, BUT WHEN I SLIGHTLY HIT MY BRAKES TO SLOW DOWN THE CAR DIDN'T CHANGE ITS SPEED. BASED ON THE POLICE'S REPORT OF THE SPEED HE REPORTED ME GOING THE ODOMETER READING IS WRONG OR SET TOO HIGH IN THIS VEHICLE AND WILL CAUSE ACCIDENTS IF NOT FIXED. IT APPEARS THAT THE DIGITAL ODOMETER IS WRONG IN THIS MODEL AND NEEDS TO BE FIXED TO INCLUDE THE BREAKS STALLING, AND ODOMETER READING REPORTING THE WRONG SPEED, PLEASE SEND ME REPORT VIA EMAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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