Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10690074February 23, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE LOST POWER, THE ELECTRONIC STABILITY CONTROL, AND THE SERVICE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. UPDATED 04/10/15*LJ THE CONSUMER STATED THE DEALER ADVISED THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. UPDATED 11/5/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689400February 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE KEY WAS IN THE OFF POSITION, THE VEHICLE STARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 04/06/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684163February 18, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 5 MPH, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683739February 17, 2015
ENGINE
COOLING SYSTEM APPEARS TO BE LEAKING AND FUMES OF ANTIFREEZE ARE BLOWING THROUGH HVAC SYSTEM CAUSING SOME OCCUPANTS TO BECOME NAUSEOUS. DEALER ATTEMPTED TO FIX BUT THERE APPEARS TO BE AN ISSUE WITH THE DESIGN OF THE SYSTEM. SYSTEM ALSO LEAKED ON THE HOT ENGINE CAUSING "STEAM" TO SHOW FROM UNDER THE HOOD, WE THOUGHT IT WAS A FIRE BUT WHEN THE HOOD WAS OPENED IT WAS STEAM FROM THE ANTIFREEZE BOILING ON THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683628February 16, 2015
ENGINE
DROVE MY CAR TO WORK WITHOUT INCIDENT HOWEVER WHEN I CAME OUT AT 4PM THE CAR WOULD NOT START. THE INTERIOR LIGHTS WORKED, RADIO AND BLUE TOOTH WORKED WHEN THE KEY WAS INSERTED BUT CAR WOULD NOT START. THE VEHICLE WAS TOWED ON JAN 11TH TO AL SERRA DEALERSHIP. AFTER 36 HOURS THE DEALERSHIP CALLED TO SAY IT WAS THE BATTERY. THE SERVICE MANAGER WAS UNABLE TO EXPLAIN HOW THE RADIO, BLUE TOOTH PHONE POWER AND INTERIOR LIGHTS WERE WORKING. AFTER HAVING THE BATTERY REPLACED IT WAS CLEAR MY VEHICLE WAS NOT OPERATING PROPERLY. WHEN DRIVING ON THE EXPRESSWAY THE INTERIOR LIGHTS DIMMED AND THE BATTERY VOLTAGE METER FLUCTUATED FROM 15.3 TO 12.3. THE VEHICLE WAS NOT PERFORMING AS IT HAD PRIOR TO THE BATTERY CHANGE. I RETURNED TO THE DEALERSHIP STATING THE CAR WAS NOT FUNCTIONING PROPERLY SINCE THE BATTERY CHANGE. THE DEALERSHIP STATED I WOULD NEED TO SIGN FOR A DIAGNOSTIC FEE OF ~150.00 BEFORE THEY WOULD LOOK AT THE VEHICLE TO INSPECT THEIR WORK. I LEFT WITH MY VEHICLE AND CONTACTED GM CUSTOMER COMPLAINT LINE TO REPORT THE DEALERSHIP WAS UNWILLING TO STAND BEHIND THEIR WORK UNLESS I AGREED TO PAY THEM ~150.00. ABOUT 10 DAYS LATER I RECEIVED A LETTER FROM GM REGARDING A SPECIAL NOTICE ABOUT THE BATTERY CABLE. I AGAIN RETURNED TO THE DEALERSHIP TO HAVE THE BATTERY CABLE CHECKED/REPLACED. AGAIN AL SERRA DEALERSHIP STATED I NEEDED SIGN THAT I WOULD PAY A $100.00 FEE IF THEY DID NOT FIND ANYTHING WRONG WITH THE BATTERY CABLE. I STATED "YOU DID NOT FIX MY PROPERLY THE FIRST TIME. I FEEL YOU REFUSED TO STAND BEHIND YOUR WORK AND NOW I HAVE A LETTER FROM GM REGARDING THE BATTERY CABLE. NOW YOU STILL WANT ME TO PAY YOU TO FIGURE OUT WHAT YOU DID WRONG THE FIRST TIME. I LEFT WITH MY VEHICLE - STILL NOT WORKING PROPERLY. THIS NEEDS TO BE A RECALL TO STOP GM DEALERSHIPS FROM RIPPING OFF CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683657February 16, 2015
ENGINE
I WAS DRIVING MY CAR ON THE WAY TO WORK ONE DAY AND OUT OF NO WHERE GOING DOWN MY HILL MY TRACTION CONTROL LIGHT AND CHECK ENGINE LIGHTS CAME ON AND MY DASH BOARD SAID "ENGINE POWER REDUCED". IT WOULDN'T LET ME ACCELERATE SO I STOPPED AND SHUT OFF THE CAR. I STARTED IT 5 MINUTES LATER AND IT RAN NORMAL BUT THE CHECK ENGINE LIGHT WAS STILL ON. ON THE WAY HOME FROM WORK IT DID IT 2 MORE TIMES. ITS EXTREMELY DANGEROUS TO DRIVE BECAUSE WHEN ALL THOSE LIGHTS COME ON YOUR CAR GOES FROM 60MPH TO 10MPH IN 5 SECONDS. IF YOURE DRIVING AND SOMEONE IS DIRECTLY BEHIND YOU THEYRE GOING TO CRASH INTO YOU. AFTER A DAY OR TWO I MADE AN APPT. TO GET IT LOOKED AT AND I KEPT DRIVING IT BECAUSE I NEED TO GET TO WORK. NOW THE CAR NOT ONLY SAYS "ENGINE POWER REDUCED" BUT IT ALSO SAYS " SERVICE TRACTION CONTROL" BUT THATS NOT EVEN WHATS WRONG WITH THE CAR. ITS THE THROTTLE BODY. NOW CHEVROLET IS EXPECTING ME TO PAY 500 TO FIX IT AND I DONT HAVE THAT, THEY WONT RENT ME A RENTAL CAR AND I HAVE NO OTHER WAY TO WORK. I PAY FOR INSURANCE FOR THE CAR THROUGH THEM BUT APPARENTLY ANYTHING THATS WRONG WITH MY CAR ISNT COVERED BY ANY OF THE INSURANCE THAT I BOUGHT FROM THEM. THIS IS DANGEROUS TO DRIVE AROUND AND I'M PISSED THAT THEY DON'T CARE OR SELL ME THIS CRAP INSURANCE THAT DOESNT COVER ANYTHING IMPORTANT. I ONLY BOUGHT THE CAR 1 YEAR AND 4 MONTHS AGO...THERE SHOULDNT BE PROBLEMS WITH IT. THE CAR WAS IN PERFECT CONDITION WHEN I BOUGHT IT FROM QUIRK CHEVROLET IN MANCHESTER, NH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683664February 16, 2015
POWER TRAIN
THE VEHICLE STOPPED MOVING WHILE CRUISING ON THE HIGHWAY. THE CLUTCH AND THE FLYWHEEL STOPPED WORKING RANDOMLY CAUSING THE VEHICLE TO STOP ACCELERATING. BROUGHT TO TWO SEPARATE DEALERS WHO SAY WE HAVE TO REPLACE THE PARTS. VERY CONCERNED THIS IS A FAULTY PART, NOT WORN OUT FROM THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683500February 14, 2015
ENGINE, VEHICLE SPEED CONTROL
FOR THE PAST SEVERAL MONTHS SINCE JUNE 2014, I HAVE BEEN EXPERIENCING THE VEHICLE ACCELERATION PERFORMANCE DECREASE. ONCE AT A STOP OR STOP LIGHT, IT TAKES THE VEHICLE BETWEEN 10 TO 40 SECONDS TO FULLY PICK UP SPEED UPON PRESSING ON THE ACCELERATION. TODAY (02/14/2015) THE VEHICLE STOPPED WITH ENGINE LIGHT ON WHILE I WAS TRYING TO MOVE FROM A STOP SIGN. THIS WAS SCARY. I IMAGINED THIS WOUND HAVE BEEN TERRIBLE IF I WAS IN THE MIDST OF FAST MOVING VEHICLES. I WENT ONLINE TO CHECK IF THERE WAS A TREND IN THE CHEVY CRUZE ACCELERATION AND RANDOM ENGINE SHUT DOWN; SADLY I CAME ACROSS SEVERAL COMPLAINTS FROM THE FOLLOWING LINK: HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/CRUZE/2012/ENGINE/ENGINE.SHTML THIS IS A SERIOUS ISSUE, AND I URGE THE FEDERAL GOVERNMENT TO INVESTIGATE THESE COMPLAINTS AND NOTIFY GM TO TAKE IMMEDIATE ACTION UPON COMPLETION OF THE FED INVESTIGATION. IT IS SAD THAT WE CANNOT EVEN RELY ON HOME MADE PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683328February 12, 2015
POWER TRAIN
2013 CHEVROLET CRUZE HAS SURGE. IT FEELS SIGNIFICANTLY WORSE IN HER VEHICLE AT 40,000 MILES. ..UPDATED 02/12/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683113February 12, 2015
ENGINE
VERY STRONG SMELL OF BURNING OIL WHEN CAR COMES TO A STOP. OIL SPRAYED ALL OVER THE TOP REAR OF ENGINE AND DOWN BACK OF ENGINE. DEALER REPLACED PCV VALVE AND MANIFOLD COVER AT 44,678 MILES DUE TO RECURRING ANTIFREEZE LEAK AND LEAN FUEL / LOW VACUUM CONDITION. GOING BACK TO DEALER AGAIN I GUESS BEFORE IT BURSTS INTO FLAMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683111February 12, 2015
ENGINE
STRONG SMELL OF ANTIFREEZE WHILE DRIVING, STRONG SMELL OF ANTIFREEZE UNDER THE HOOD, ANTIFREEZE LEAKING ON SERPENTINE BELT AND SPRAYED AROUND ENGINE COMPARTMENT. DEALER REPLACED WATER PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682461February 10, 2015
ENGINE
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A SUDDEN INCREASED OF ENGINE RPMS AS THE ENGINE HESITATED TO ACCELERATE AND JERKED INTO GEAR WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682154February 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
THE FIRST OCCURRENCE HAPPENED ON JAN. 20TH 2015 ON MY WAY TO WORK, TWICE. I NOTICED BECAUSE THE RADIO TURNED OFF AND THE SERVICE ESP FLASHED WITH THE TRACTION LIGHT COMING ON WITH MULTIPLE OTHER LIGHTS FLASHING. ALL OF THIS INCLUDING THE RADIO FLASHED/TURNED OFF AND ON FOR ABOUT 2 MINUTES. OVER THE NEXT WEEK THIS HAPPENED 5 OR 6 TIMES. ALL OF THESE HAPPENED WHILE GOING BETWEEN 30 AND 40 MPH AND ON TRIPS BETWEEN 30-45 MINUTES. I HAD ABOUT A WEEK WITH NONE OF THIS HAPPENING AND THEN ON FEB. 8TH I WAS DRIVING HOME, 20 MINS FROM START TO FINISH AND TWICE THE ENGINE POWER REDUCED CAME ON AND I COULD NOT DRIVE ANY WHERE. I WAS GOING ABOUT 35 MPH. I WAS ABLE TO PULL OVER AND TURN MY CAR OFF AND ON BOTH TIMES AND MAKE IT HOME. NOW MY CHECK ENGINE LIGHT IS ON AND I'M NOT SURE IF I CAN EVEN DRIVE MY CAR OR IF IT WILL DIE ON ME AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682222February 9, 2015
ELECTRICAL SYSTEM
RADIO WILL SHUT OFF AND TURN BACK ON. IF BLINKER IS ACTIVATED AT TIME THE BLINKER WILL ALSO QUIT WORKING. I CAN GO AN ENTIRE TRIP WITHOUT IT DOING IT, OR IT CAN HAPPEN EVERY MINUTE OR SO REPEATEDLY IN A TRIP. THIS IS NOT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681987February 8, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING I LOST ENGINE POWER AND HAD NO FOOT THROTTLE. THE CHECK LIGHT CAME ON THAT STATED REDUCED ENGINE POWER AND CHECK STABILATRAK. SHUTTING CAR OFF AND RESTART DID NOT FIX. MY CAR WOULD NOT GO OVER 4MPH AND I WAS NEARLY REAR ENDED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681882February 7, 2015
ELECTRICAL SYSTEM
2012 CHEVY CRUZE 6-SPEED ECO. AFTER DRIVING APPROX 15 MILE IN CITY TRAFFIC, CAME TO A STOP AND PARKED. APPLIED THE PARKING BRAKE AND THE CAR STARTED BEEPING. I LOOKED AT THE INSTRUMENT PANEL AND NOTICED SPEEDOMETER WAS PEGGING AT AROUND 90MPH AND THE DISPLAY FLASHED THAT THE HAND BRAKE WAS ON. AT THE SAME TIME THE RADIO VOLUME RAISED. AFTER I RELEASED THE PARKING BRAKE, WITHIN A FEW SECONDS THE GAUGE RETURNED TO NORMAL BUT THE RADIO VOLUME STAYED HIGH. I TURNED THE CAR OFF. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681965February 7, 2015
VEHICLE SPEED CONTROL, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING TO WORK I WAS SIGNALING TO SWITCH LANES FOR MY EXIT OFF THE FREEWAY. BEGAN TO MERGE AND MY STEERING WHEEL LOCKED. LUCKILY IT'S WASN'T FOR LONG AND THE FREEWAY WAS NOT BUSY. HOWEVER THE FACT THAT MY NEWLY PURCHASED VEHICLE HAS A GLITCH IS SADDENING. WHAT'S EVEN WORSE THEIRS NO MAINTENANCE LIGHT OR CHECK ENGINE LIGHT, SOMETHING TO MAKE THE DEALERSHIP BELIEVE THEIR IS A PROBLEM. ONLY A FLASHING LIGHT THAT SAYS CHECK STABILITRACK, TRACTION CONTROL, POWERING STEERING AND AT THE SAME TIME MY ABS SERVICE LIGHT BEGINS TO FLASH. REALLY HOPE CHEVY PUTS OUT A RECALL.. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681545February 5, 2015
ENGINE
WAS DRIVING VEHICLE WHEN THE ENGINE LIGHT CAME ON AND THE COMPUTER FLASHED THAT THE ENGINE POWER WAS REDUCED. THE CAR IMMEDIATELY DROPPED SPEED IN THE MIDDLE OF TRAFFIC AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD WITH OUT BEING STUCK BY ANY CARS BEHIND ME. HAD I BEEN ON A HIGHWAY I COULD HAVE BEEN KILLED. I HAVE THE COMPUTER THAT SHOWS ERROR CODES WHEN THE CHECK ENGINE LIGHT COMES ON AND IT READ THAT IT WAS THE THROTTLE BODY. NOW WHEN I TURN THE CARE ON IT SOMETIMES WILL IMMEDIATELY SAY REDUCED POWER. I CALLED CHEVY AND THEY SAID IT WOULD BE DIAGNOSED BY ONE OF THEIR DEALERSHIPS. THE FIRST DEALERSHIP SAID I WILL NEED TO WAIT UNTIL MARCH TO COME IN, THE NEXT 2 WEEKS FROM NOW. IN THE MEANTIME CHEVY THINKS IT'S SAFE TO DRIVE MY CAR LIKE THIS. A QUICK SEARCH OF THE INTERNET SHOWS THIS IS NOT AN UNCOMMON PROBLEM FOR CHEVY CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681183February 4, 2015
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, VEHICLE SPEED CONTROL
THIS IS THE SECOND INCIDENT (MARCH 2014 & FEBRUARY 3, 2015 RESULTING IN THE LOSS OF THE POWER/CONTROL WHILE OPERATING THE VEHICLE, BOTH INCIDENTS WERE TERRIFYING. I PURCHASED MY CERTIFIED USED CHEVY CRUZE IN FEBRUARY 2014. IN MARCH/APRIL 2014 IMMEDIATELY AFTER STARTUP (TRAVELING UNDER 10 MPH / APPROX. 60,000 MILES) THE CAR BEGAN EXPERIENCING ELECTRICAL ISSUE; THE DISPLAYS ON THE DASH WOULD FLASH INTERMITTENTLY FOLLOWED BY WARNING LIGHTS (POWER STEERING, BRAKES, TRACTION CONTROL ETC.) AND A COMPLETE LOSS OF POWER TO MY CAR WHILE DRIVING, NO STEERING, NO BRAKES ETC. I FILED A COMPLAINT IN 2014 (NHTSA - NO. 10574169 #14311:SPECIAL COVERAGE ADJUSTMENT NEGATIVE BATTERY CABLE LOOSE. I IMMEDIATELY BROUGHT MY CAR INTO THE DEALERSHIP FOR SERVICING. ULTIMATELY, THE POSITIVE AND NEGATIVE BATTERY TERMINALS WERE REPLACED AND THE SERVICE WAS COVERED UNDER WARRANTY. YESTERDAY, FEBRUARY 3, 2015, I EXPERIENCED A SIMILAR INCIDENT. SHORTLY AFTER STARTING MY CAR (TRAVELING 5MPH / APPROX. 84,000 MILES) THE CAR BEGAN TO SHAKE VIOLENTLY, THE CHECK ENGINE LIGHT TURNED ON AND AGAIN THE CAR BEGAN EXPERIENCING SIMILAR POWER LOSS TO MY CAR WHILE DRIVING. MY CAR WAS TOWED TO THE DEALERSHIP AND THE CAUSE WAS AGAIN IDENTIFIED AS A NEGATIVE BATTERY TERMINAL, A BAD INTAKE/GASKET LEAKING AND A SMALL ENGINE OIL SEEP. THESE ARE SOME OF THE SAME ISSUES IDENTIFIED WITH THE INITIAL INCIDENT IN 2014 WHEN THESE PARTS WERE REPLACED. THIS IS A TERRIFYING SCENARIO AND TO HAVE THE SAME ISSUES OCCUR IN SUCH A SHORT TIME PERIOD AFTER THE PARTS WERE REPLACED IS NOT COMFORTING AND LEAVES ME WITH FEAR THAT THIS COULD OCCUR AGAIN, I DO NOT WANT TO CONTINUE TO TAKE CHANCES WITH THE SAFETY OF THIS VEHICLE. I HOPE THIS IS TAKEN SERIOUSLY AND RESOLVED TO AVOID THIS FROM CONTINUING TO HAPPEN TO MYSELF AND OTHERS IN THE SAME SITUATION AND TO HOPEFULLY AVOID THIS FROM TURNING INTO A SERIOUS AND/OR DEADLY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681301February 4, 2015
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH MAKING A LEFT HAND TURN, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO CRASH INTO A SIDEWALK. THE AIR BAGS FAILED TO DEPLOY. NO POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN MADE UNKNOWN REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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