Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10692417March 6, 2015
VEHICLE SPEED CONTROL
REDUCED ENGINE POWER. THIS HAS HAPPENED SEVERAL TIMES TO THIS VEHICLE TEMPORARILY, THEN AUTOMATICALLY RESETS. THIS IS UNSAFE BECAUSE YOU NEED THE ENGINE POWER IN MAKING TURNS, AND ESPECIALLY ON THE HIGHWAY IN THE CITY OF ATLANTA. THE ENGINE THROTTLE FAILED AND I HAD TO COME OUT OF POCKET FOR THAT, AND FOR A FAILED WHEEL BEARING AND FOR A TURBO EXPLOSION ON THE HIGHWAY. THAT IS A LOT FOR A CAR THAT IS 3 YEARS OLD, AND PURCHASED BRAND NEW. THIS CAR HAS BEEN RECALLED FOR AIR BAGS, BRAKES, AND THE OIL PAN. I CONSIDER IT LEMON AND WOULD LIKE TO REPORT THIS. I WON'T BUY AMERICAN AGAIN UNTIL I SEE SOME MAJOR PROGRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692560March 6, 2015
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A WARRANTY LETTER FROM THE MANUFACTURER FOR THE BATTERY CONNECTIONS. THE VEHICLE WAS REPAIRED, BUT THE AIR CONDITIONING FAILED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692672March 6, 2015
ENGINE
WHILE ACCELERATING FROM A STOP, ENGINE SUDDENLY LOST POWER, WARNING LIGHTS CAME ON, "REDUCED ENGINE POWER" MESSAGE DISPLAYED. BROUGHT CAR TO A STOP, ACCELERATOR PEDAL DID NOTHING, ENGINE WOULD ONLY IDLE. SHUT ENGINE OFF FOR 20 SECONDS, RESTARTED, AND PEDAL WORKED, CAR WOULD ACCELERATE. RETURNED HOME, SCANNED ENGINE CONTROL MODULE FOR CODES, FOUND P2135 FOR THROTTLE POSITION SENSOR. TOOK TO DEALER FOR REPAIRS UNDER WARRANTY, THEY CLEANED THROTTLE BODY. HAD CAR BACK FOR 2 DAYS AND PROBLEM OCCURRED AGAIN. FOUND SAME CODE, RETURNED CAR TO DEALER. CHEVY DEALER WAS RELUCTANT TO REPLACE THROTTLE BODY, DIDN'T EVEN MENTION THE MALFUNCTION AND WANTED TO INSTEAD REPLACE A COOLANT SENSOR. I WAS ABLE TO CONVINCE THEM TO REPLACE THROTTLE BODY, AND THE REPAIR ORDER STATES THAT THEY UPDATED THE ECM SOFTWARE LEVEL. I BELIEVE THERE IS A TSB WHICH SHOULD BE A RECALL. SUDDEN LOSS OF ENGINE POWER IS EXTREMELY DANGEROUS WHEN PULLING INTO TRAFFIC, MERGING, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692011March 4, 2015
POWER TRAIN, ENGINE
NEVER HAD ANY PROBLEMS WITH THIS VEHICLE INDICATING THAT THIS WOULD SUDDENLY HAPPEN BUT IT DID. I WOULD HEAT UP MY CAR IN THE MORNING AND THE REDUCED ENGINE LIGHT WOULD COME ON, I WOULD TURN THE CAR OFF AND THEN BACK ON IN A COUPLE OF MINUTES AND IT WOULD DRIVE FINE. THIS HAPPENED A FEW TIMES BUT THEN I WAS DRIVING ABOUT 55 MPH AND THEN ALL OF A SUDDEN THE ENGINE AND STABILITRAC LIGHT COMES ON AND SAYS REDUCED ENGINE POWER AND THE CAR SLOWS DOWN ABOUT 5 MPH IMMEDIATELY. THIS OCCURRED 3 TIMES ON MY WAY HOME THAT IS NORMALLY ONLY A 10 MINUTE DRIVE, THE VERY NEXT MORNING IT DID IT AGAIN WHEN STARTING IT UP IN THE MORNING TO TAKE IT TO THE DEALERSHIP. THIS HAPPENS IN THE MIDDLE OF TRAFFIC AND THANKFULLY DID NOT CAUSE AN ACCIDENT BUT IT COULD IF THIS WOULD OF HAPPENED ON THE EXPRESSWAY. THERE ARE SEVERAL COMPLAINTS ON THIS ISSUE WITH THE 2011 CHEVROLET CRUZE ON THE COMPLAINT FORUMS ABOUT THE THROTTLE BODY (DEALERSHIP CONFIRMED THIS ISSUE). THIS IS VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691768March 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING APPROX. 40 MPH, VEHICLE STALLED, TRACTION STABILITY AND CHECK ENGINE LIGHTS ILLUMINATED, AND STEERING LOCKED. THE RADIO SHUT OFF AND THE RADIO SCREEN/ ENV CONTROL PANEL FLICKERED ON AND OFF CONTINUOUSLY. I CONTINUED TO DRIVE THE CAR SINCE I WAS A SHORT DISTANCE FROM HOME. CHECKED THE BATTERY CONNECTIONS AND ALL SEEMED TO BE TIGHT. DROVE CAR TO WORK TODAY BUT DIDN'T HAVE THE ISSUE. I LITERALLY JUST BOUGHT THIS CAR A WEEK AGO AND IT PASSED MD STATE INSPECTION. I AM WONDERING NOW IF THE INSPECTION INCLUDED A OBD CHECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691398March 2, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DEFROSTER FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BLEND DOOR FAILED TO OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,300. UPDATED 4/16/15*CN UPDATED 04/21/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691549March 2, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES WERE ENGAGED AND FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO STAND ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF AND RESTART THE VEHICLE SUCCESSFULLY. THE FAILURE RECURRED ON 3 SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691609March 2, 2015
ELECTRONIC STABILITY CONTROL (ESC)
I WAS MOVING UP IN MY DRIVEWAY WHEN MY VEHICLE LOST POWER AND THE A CHIMING NOISE CAME ON AND THE STABILITRAK APPEARED AND WILL NOT COME OFF I FOLLOWED THE INSTRUCTION THAT I WAS READ IN MY MANUAL BUT NOW THIS KEEPS HAPPENING I DON'T FEEL THAT I SHOULD BE RESPONSIBLE FOR THIS SINCE THERE HAS BEEN MORE THE ONE COMPLAINT ON THE SAME ISSUE.. THIS SHOULD BE A CHEVY PROBLEM ABD THERE SHOULD BE A RECALL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691345March 1, 2015
POWER TRAIN, ENGINE
MY CHEVROLET DEALER INFORMED ME THAT MY 2011 CHEVY CRUZE HAS A LEAK IN THE TRANSMISSION OIL COOLER LINES. IS THERE OR WILL THERE BE A RECALL FOR THIS PROBLEM. I NOTICED (NHTSA CAMPAIGN NUMBER:14V152000) THE CHEVY SILVERADO, SUBURBAN, SIERRA, TAHOE, AND YUKON HAD A RECALL FOR TRANSMISSION COOLER LINE ISSUES. PLEASE LET ME KNOW IF/WHEN CHEVROLET WILL REIMBURSE FOR THE REPLACEMENT AND REPAIR FOR THIS HEALTH AND SAFETY ISSUE(POTENTIAL VEHICLE FIRE). THANK YOU FOR YOUR ATTENTION REGARDING THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691277February 28, 2015
ENGINE
REPORTED OIL PRESSURE DROP ALERT ON MY CAR, STRONG RUBBER BURNING SMELL AND SMOKE COMING FROM ENGINE. OIL WAS SPRAYING OUT ON ENGINE, REPORTED THE ISSUE TO CHEVY, HOWEVER THEY STATE NOTHING CAN BE DONE UNTIL MID APRIL. WAS SENT HOME DRIVING CAR IN THIS CONDITION AND WAS NOT OFFERED HELP NOR WAS MY CAR SERVICED OR FIXED DURING THE APPOINTMENT I MADE AT THE SUNRISE CHEVROLET LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691172February 27, 2015
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED. IN ADDITION, THE INSTRUMENT PANEL AND RADIO INTERMITTENTLY OPERATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POSITIVE BATTERY CABLE AND GENERATOR STARTER CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690810February 26, 2015
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. ALSO, ON ANOTHER OCCASION, THE BRAKE PEDAL FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THE BRAKE PEDAL RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 190.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669032February 26, 2015
STEERING
2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO POWER STEERING MALFUNCTION. CONSUMER HAS DIFFERENT VEHICLE COMPLAINTS LISTED IN ARTEMIS. *SMD THE CONSUMER STATED THE VEHICLE STALLED, IN THE MIDST OF DRIVING. AN ALERT DISPLAYED TRACTION CONTROL ERROR AND POWER STEERING MALFUNCTION. THE DRIVE TRAIN WAS DISABLED AND APPARENTLY LOCKED DOWN. THE SHIFT LEVER MOVED FREELY FROM PARK, REVERSE AND THE DRIVE POSITION. THE STEERING WHEEL WOULD NOT MOVE. HYDRAULIC RESISTANCE WAS APPARENT WHEN ATTEMPTING TO TURN LEFT AND RIGHT. THREE HOURS LATER, THE ALERT DISAPPEARED AND THE VEHICLE PERFORMED AS IT WAS DESIGNED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690567February 25, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT CONTINUED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MAP SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO PASS INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. UPDATED 4/30/15*CN THE CONSUMER STATED THE VEHICLE DID NOT IDLE PROPERLY AND THE VEHICLE WOULD STALL WHEN HE ATTEMPTED TO PULL OUT INTO TRAFFIC. UPDATED 06/23/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690757February 25, 2015
ENGINE
ABOUT A MONTH AND A HALF AGO I HAD TAKEN MY CRUZE IN FOR SERVICE WHERE I WAS PURCHASED MY 2011 CHEVY CRUZE. I HAD A RECALL ON A COOLANT LEAK AT THE PUMP. I HAD TAKEN IT IN FOR SERVICE AND OIL CHANGE. THE LADY I HAD COMMUNICATED WITH ABOUT THE PROBLEM I WAS HAVING ABOUT A BURNT SMELL WHEN I TURNED ON MY HEAT. SHE INFORMED ME THAT THERE WAS NO PROBLEMS OR LEAK. ONE DAY WHEN I WAS DRIVING HOME FROM WORK I STARTED CHOCKING AND MY EYES WHERE BURNING FROM AN INTENSE BURNING SMELL. WHEN I ARRIVED AT HOME I POPPED MY HOOD AND NOTICED THERE WAS ABSOLUTELY NO COOLANT IN MY OVERFLOW TANK. I THEN CONTACTED THE DEALERSHIP AND TOLD THEM WHAT I WAS EXPERIENCING WITH MY CRUZE. THEY TOOK ACTION AND HAD MY CAR TOWED TO THE DEALERSHIP WHERE THEY REPLACED THE PUMP AND COOLANT LINES WHERE THERE WAS A LEAK FREE OF CHARGE. (SHE NO IONGER WORKS FOR THE DEALERSHIP) I DO NOT KNOW HOW LONG I WAS DRIVING MY CRUZE WITHOUT ANY COOLANT. I STILL HAVE A CONTINUOUS SMELL OF SOMETHING BURNING AND HAVE TO TAKE IT IN FOR SERVICE AGAIN. I ALSO EXPERIENCE A SHACK WHEN THE CAR IS AT AN IDOL. IM BEING TO QUESTION MY PURCHASE OF MY CHEVY CRUZE. HOPEFULLY WHEN I TAKE IT IN FOR SERVICE THEY ARE ABLE TO PIN POINT THE PROBLEMS AND THAT THE LAST VISIT I NEED TO MAKE TO THE DEALERSHIP. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10690194February 24, 2015
ELECTRONIC STABILITY CONTROL (ESC)
I AM WRITING IN REFERENCE TO MY 2012 CHEVY CRUISE ECO. I PURCHASED IT NEW WITH ONLY 5 MILES ON IT. I HAVE NEVER BEEN IN AN ACCIDENT AND I AM RELIGIOUS WITH MAINTENANCE SCHEDULING. ON FEB. 19TH WAS THE FIRST TIME WE NOTICED IT. MY WIFE WAS LEAVING THE DRIVEWAY AND THE TOP SPEED THAT COULD BE ACHIEVED WAS 10 MPH AND THE SERVICE STABILITRACK LIGHT CAME ON. THIS HAPPENED THREE MORE TIMES SINCE THEN. THE WORST WAS THE MORNING OF FEB. 23 2015 WHEN I WAS COMING HOME FROM WORK. I WAS TRAVELING AT APPROX. 55 MPH WHEN THE SYSTEM REDUCED POWER TO 10 MPH. I WAS ABLE TO STOP SAFELY BUT TEN MINUTES PRIOR I WAS ON AN INTERSTATE. THE OUTCOME COULD HAVE BEEN MUCH WORSE. I HAVE DONE SOME RESEARCH AND I'VE COME TO FIND OUT THAT THIS IS NOT AN ISOLATED INCIDENT AND A MAJOR SAFETY ISSUE YET THERE HAS BEEN NO RECALL NOTICE. I HOPE I DON'T REGRET BUYING A CHEVROLET. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690215February 24, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE DRIVING MY CAR HOME FROM WORK AT THE END OF JANUARY, I FELT IT SUDDENLY SLOW DOWN ON ITS OWN. I HAD A MESSAGE ON MY DISPLAY TO SERVICE STABILITRAK AND ENGINE POWER REDUCED. I HAD NO POWER TO THE CAR AND HAD TO PULL OFF THE ROAD. I TURNED MY CAR OFF FOR A COUPLE OF MINUTES AND THEN BACK ON, IT STARTED AND RAN FINE THE REST OF THE WAY HOME. THEN AGAIN TODAY, FEB. 24TH, 2015, WHILE DRIVING TO WORK, IT DID THE EXACT SAME THING. I HAD TO MOVE OVER TO THE SIDE OF THE ROAD IN EARLY MORNING TRAFFIC (NOT AN EASY THING TO DO!), AND TURN MY CAR OFF. I WAITED FOR A COUPLE OF MINUTES, STARTED IT AND DROVE THE REST OF THE WAY INTO WORK WITHOUT PROBLEMS. AFTER READING THE MANY COMPLAINTS OF THE EXACT SAME SITUATIONS, I WOULD THINK IT'S TIME FOR A RECALL BEFORE SOMEONE GETS HURT DUE TO THE SUDDEN REDUCTION OF POWER!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690238February 24, 2015
ELECTRICAL SYSTEM
THE CAR WAS CRANKED WITH REMOTE START, CHILD WAS PUT IN THE CAR, FRONT DOOR WAS CLOSED BY THE WIND WITH KEYS IN THE CAR, ACTUALLY TWO SETS OF KEYS WITH A KEY FOR THE VEHICLE ON THE SETS, AND ALL OF THE DOORS LOCKED NOT RECOGNIZING THESE KEYS WITH THE CAR CRANKED AND THE A CHILD IN THE CAR. THIS IS A SAFETY HAZARD AND DEFECT FOR CERTAIN THAT NEEDS TO BE FIXED IMMEDIATELY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690273February 24, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER REVERSING AND PUTTING THE VEHICLE INTO DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690344February 24, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE BACKING UP, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A HEART CONTUSION, THE FRONT SEAT PASSENGER SUSTAINED A BROKEN THUMB AND A CONCUSSION, THE REAR MIDDLE SEAT PASSENGER SUSTAINED A BROKEN NOSE AND THE REAR DRIVER SIDE PASSENGER SUSTAINED INTERNAL STOMACH BLEEDING WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,500.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0

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