Cadillac SRX Complaints

3,266 consumer complaints on file.

#11255492September 14, 2019
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLIES HAVE CONSISTENT WATER CONDENSATION. HEADLIGHTS ARE ALWAYS VERY DIM AND OFTEN NEED REPLACING. CONDENSATION RECURS EVEN AFTER SERVICING AT CADILLAC AND GM DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255279September 13, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE NOT FUNCTIONING AND THE "SERVICE LIGHTING" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MORRIE'S GOLDEN VALLEY CADILLAC (LOCATED AT 7400 WAYZATA BLVD, MINNEAPOLIS, MN 55426, (866) 493-2819) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255012September 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATING WHEN DEPRESSING THE ACCELERATOR PEDAL. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE NEEDED EXTRA DISTANCE TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,942.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254923September 12, 2019
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE DEALER CHARGED 100.00 FOR HER TO KEEP THE DEFECTIVE HEADLIGHT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255130September 12, 2019
EXTERIOR LIGHTING
APPROXIMATELY 3 YEARS AGO I SPOKE WITH MY CADILLAC DEALER REGARDING THE HEAD LIGHTS. THEY CHECKED THE CAR AND SAID THEY WERE FINE. THE LIGHTS ARE SO DIM AT NIGHT THAT IT APPEARS YOU DO NO HAVE LIGHTS ON. THE DEALER RECOMMENDED PUTTING LED LIGHTS IN, THAT DID NOT HELP. I REPLACED THE ORIGINAL BULBS AND THAT ALSO DID NOT HELP. THE LIGHTS ARE SO DIM AT NIGHT THAT I HAVE TO USE THE HIGH BEAMS TO DRIVE AT NIGHT. IT IS IMPOSSIBLE TO SEE THE ROAD OR SIDE OF THE ROAD WHEN DRIVING ON A ROAD WITH NO MARKED LINES. THIS IS A HUGE SAFETY ISSUE!! AGAIN TODAY I SPOKE WITH THE DEALER, AND THEY STILL HAVE NO RESOLUTION TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255120September 12, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM AS TO NOT BE ABLE TO BE USED AFTER DARK. HIGH BEAMS ARE REQUIRED TO SAFELY DRIVE AT NIGHT THUS BLINDING ONCOMING TRAFFIC OR RISKING BEING TICKETED. THIS IS DISCUSSED IN NUMEROUS FORUMS. - HTTP://GMAUTHORITY.COM/BLOG/TOPIC/DIM-LOW-BEAM-HEADLIGHTS-ON-SRX/ HTTPS://WWW.CARCOMPLAINTS.COM/CADILLAC/SRX/2012/LIGHTS/LOW_BEAMS_VERY_DIM.SHTML HTTPS://WWW.CADILLACFORUMS.COM/THREADS/LOW-BEAMS-TOO-DIM.920081/
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11254862September 11, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO LOW. THAT YOU CAN'T EVEN SEE AT NIGHT. MUCH LESS WHEN IT'S RAINING. I'VE BEEN LOOKING AT FORMS ONLINE. SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL (SRX)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254644September 11, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
I PURCHASED A USED 2015 SRX CADILLAC IN 2017 WITH 26,000 MILES ON IT. PROGRESSIVELY THE HEADLAMPS (LOW BEAM) HAVE GOTTEN DIMMER AND DIMMER TO THE POINT THAT I AM NOW HAVING TO DRIVE MY CAR WITH THE HIGH BEAMS ON BECAUSE I CANNOT SEE THE ROAD IN FRONT OF MY VEHICLE. THE CAR IS 4 YRS OLD NOW AND HAS 70,000 MILES. I TRAVEL FREQUENTLY AT NIGHT AND I DO NOT FEEL SAFE IN THIS CAR NOW. IF A PERSON WERE WALKING ALONG THE ROAD OR A DEER WERE TO RUN IN FRONT OF MY VEHICLE EVEN AT AN ADEQUATE DISTANCE FOR ANY OTHER CAR I HAVE EVER DRIVEN, I WOULD NOT SEE IT IN TIME TO AVOID AN ACCIDENT. I ALSO FEAR RUNNING OFF THE ROAD BECAUSE I CAN BARELY SEE THE LINES. I HAVE CONTACTED MY DEALER, AND AM WAITING FOR A RESPONSE. I HAVE DONE A LOT OF RESEARCH ON THIS ISSUE AND MANY PEOPLE ARE REPORTING THIS SAME ISSUE WITH THE SRX MODELS 2010-2016. THEY REPORT ISSUES ON FORUMS AND SOME HAVE EVEN EXPERIENCED ROLLOVERS AND ENDING UP IN DITCHES DUE TO LIMITED VISIBILITY AT NIGHT. MANY OLDER PEOPLE DRIVE CADILLACS AND THEY HAVE EVEN HAD THEIR DEALERSHIP QUESTION THEIR EYESIGHT. THERE HAS BEEN A CLASS ACTION SUIT ABOUT THIS ISSUE, BUT APPARENTLY IT HAS BEEN DROPPED IN ALL STATES BUT FL AND CA. I WORK FOR A MAJOR TRUCK MANUFACTURER AND I KNOW THAT YOU ARE THE GOVERNMENT AGENCY TO INVOLVE ON SUCH SERIOUS SAFETY ISSUES AS THIS. I HOPE THAT YOU WILL LOOK INTO THIS ISSUE AS MANY FORUMS HAVE REPORTS OF PEOPLE SAYING GM IS UP FOR A SUIT IF THEY END UP HAVING A FATAL CRASH FROM THE DIM LIGHTING. I HAVE ALSO READ THAT GM REFUSES TO ACKNOWLEDGE THE ISSUE. EVEN WHEN THE HEADLAMPS ARE REPLACED BY THE DEALER, THE ISSUE IS REPORTED TO RETURN. I DOUBT THE HEADLAMP QUALITY ISSUE HAS EVER BEEN ADDRESSED WITH ANY KIND OF MODIFICATION TO RESOLVE THE ISSUE BY GM. READ THIS FORUM FOR MORE REPORTS OF THIS ISSUE HTTP://GMAUTHORITY.COM/BLOG/FORUM/CADILLAC-FORUM/. I TRUST YOUR AGENCY WILL SERIOUSLY EXAMINE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254681September 11, 2019
SERVICE BRAKES, EXTERIOR LIGHTING
BRAKES DID NOT SLOW VEHICLE DOWN IN 25 MILE PER HOUR ACCIDENT, BRAKE WORK DONE BY DEALERSHIP 2/2019
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11254701September 11, 2019
SERVICE BRAKES
FOR MONTHS NOW I HAVE BEEN HAVING PROBLEMS WITH MY BRAKES. THEY ALL OF A SUDDEN GO HARD AND DON'T BRAKE AS EASY AS THEY SHOULD ALSO TAKE A LOT LONGER TO BREAK AND HAVE TO PUSH DOWN FURTHER AND ALL OF A SUDDEN A DAY OR TWO LATER IT'S GONE. IT COMES AND GOES RANDOMLY. I TOLD THE DEALERSHIP THEY SAID THEY DON'T SEE A PROBLEM AND HAVE NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254760September 11, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIGHTS ARE NOTICEABLY DIM WHILE DRIVING IN RAINY WEATHER. VISIBILITY IS MORE DIFFICULT AT NIGHT. MY PASSENGERS WERE ASKING ME WERE MY LIGHTS EVEN ON BECAUSE THEY FELT UNSAFE. CADILLAC OFFERED A REIMBURSEMENT. I FEEL THAT THIS IS A SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254245September 9, 2019
EXTERIOR LIGHTING
EXTERIOR LIGHTING/HEAD LAMPS REPLACED: COST 1163.53 I HAD TO REPLACE FACTORY HEADLIGHTS AT THIS HIGH COST DUE NO OTHER WAY TO FIX DIMMED LOW BEAM LIGHTS. I AM REQUESTING A REFUND. CAR DEALER INFORMED ME MY VIN HAS NOT APPEARED ON THE LAWSUIT REIMBURSEMENT. MY LIFE AND OTHERS WERE JUST A WHITE LINE AWAY FROM A MAJOR ACCIDENT WHILE COULD HAVE BEEN DEADLY. I NEED HELP IN GETTING A REFUND. MY DATE OF REPAIR WAS 10/25/18 IN ALABAMA. I HAD BEEN A NERVOUS WRECK DRIVING AT NIGHT IN THE CITY WHERE I LIVE AND ON THE COUNTY ROADS NEAR MY HOUSE. HEAVEN HELPED ME WHEN IT RAINED COULD NOT SEE WITH MY LIGHTS SO I HAD TO KEEP UP WITH THE TRAFFIC TO USE OTHER CARS LIGHTS. FRIGHTENING! DOES ANY ONE CARE ABOUT THE SAFETY OF US WHO ARE DRIVING THESE CADILLAC'S? LIKE OTHERS I EXPERIENCED THE SAME TERROR. WHEN A I TOOK MY CAR TO THE DEALER I WAS TOLD SEVERAL WARRANTIES DOES NOT COVER THE DIM LIGHTS. OWNERS HAVE TO PAY AND REQUEST REIMBURSEMENT. A LAWSUIT WAS WON IN APRIL AFFECTING THESE SUVS AND OWNERS WERE ENCOURAGED TO FILE. MY VIN IS NOT ON YGE LIST. THEY TOLD ME TO KEEP CHECKING AND TO FILE WITH NHTSA. MY MOST FRIGHTENING NIGHT WAS DRIVING ON THE INTERSTATE BESIDES 18 WHEELERS. I COULD NOT SEE AFTER THEY PASSED ON BY AND OTHER TRUCKS WERE APPROACHING ME. SCARED TO DEATH BECAUSE IT WAS HARD TO STAY IN MY LANE. 50 MILES WAS TOO LONG TO ENDURE THIS HEADACHE AND I HAVE HYPERTENSION ...BAD COMBINATION. THE LIGHT HAD BEEN GOING DIM FOR A COUPLE OF MONTHS SO I THOUGHT I COULD JUST HI AND REPLACE THE BULBS, OH BUT NO THE ENTIRE ASSEMBLY HAD TO BE REPLACED AT A HIGH COST SO I CHARGED IT ON MY CREDIT CARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254255September 9, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM FOR LOW BEAMS! I MUST RUN W/ HIGH BEAMS AT ALL TIMES AT NIGHT FOR ANY LIGHT. I WAS ADVISED THAT THE SEALS FOR THE LIGHT ASSEMBLIES LET MOISTURE IN AND BOTH HEADLIGHTS NEED TO BE REPLACED FOR OVER $1200. THIS IS A KNOW ISSUE AND NEEDS TO BE LOOKED INTO FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254281September 9, 2019
EXTERIOR LIGHTING
HEAD LIGHTS ARE DIM AT NIGHT WHILE DRIVING YOU CAN'T SEE VERY FAR AHEAD WHICH MAKES IT DANGEROUS TO DRIVE AT NIGHT. YOU HAVE TO USE HIGH BEAM TO BE ABLE TO SEE. WE HAVE REPLACED THE LIGHTS AND IT'S NOT ANY DIFFERENT. IT'S SCARY DRIVING AT NIGHT. SOMETHING NEEDS TO BE DONE. I'M SURPRISED THERE AREN'T MORE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253695September 6, 2019
UNKNOWN OR OTHER
LEFT GATE WILL OPEN FROM ANY TKE KEY OT INSIDE OR THE LATCH WITH TOUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253611September 6, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLAMP ILLUMINATION WAS INADEQUATE TO DRIVE SAFELY. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS ONLY PROJECTED BETWEEN 12-15 FEET AHEAD. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (LOCATED AT 11001 I-10, SAN ANTONIO, TX 78230, (210) 690-0700) WHERE IT WAS DIAGNOSED THAT BOTH HEADLAMPS NEEDED TO BE REPLACED AT A COST OF APPROXIMATELY $1,800. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253338September 5, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING AND CREATED A VISIBILITY HAZARD. SILVER STAR CADILLAC (3601 AUTO MALL DR, THOUSAND OAKS, CA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000. Consumer stated no further assistance will be needed.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253344September 5, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHT ASSEMBLIES WERE FILLED WITH MOISTURE FROM THE RAIN. AS A RESULT, THE LENSES WERE FOGGED, WHICH MADE THE HEADLIGHT ILLUMINATION VERY DIM WHILE DRIVING AT NIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253200September 4, 2019
SERVICE BRAKES
BREAKING SYSTEM SEEMS DELAYED, APPLYING FOOT ON THE PEDAL TO BREAK TAKES MORE PRESSURE THEN USUAL. ALSO WHEELS ARE CONSTANTLY SQUEAKING. FOR OVER A YEAR I'VE BROUGHT THIS ATTENTION TO THE DEALERSHIPS MECHANIC WHERE I PURCHASED THE VEHICLE AND THEIR ONLY IMPLY IS THAT THE BREAKS ARE CERAMIC AND WILL DO THIS REGARDLESS. THIS DOES NOT SEEM SAFE. EVERY TIME I USE MY BREAKS I HAVE TO ADJUST THE TIMING AND PAY CLOSER ATTENTION TO DRIVING WHEN USING THE BREAK SYSTEM. THE VEHICLES BREAK SYSTEM DOES NOT FEEL SAFE ESPECIALLY WHILE DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11253006September 3, 2019
POWER TRAIN, SEATS, EXTERIOR LIGHTING
THE DRIVE SHAFT NEEDED TO BE REPLACED AT 65,000 MILES. THE HEADLIGHTS LOOK LIKE THEY ARE NOT ON AT NIGHT WHEN YOU ARE DRIVING. THERE HAVE BEEN 2 CLASS ACTION LAWSUITS WON IN CALIFORNIA AND FLORIDA FOR THESE DEFECTIVE HEADLIGHTS. I DON'T KNOW WHY THEY WOULD NOT INCLUDE ALL THE CARS THAT HAD THESE HEADLIGHTS BECAUSE THEY ARE ALL DEFECTIVE. IF I WOULD HAVE KNOWN THIS I WOULD NOT HAVE BOUGHT THE CAR. I HAVE OWNED IT 4 MONTHS AND THE TOUCH SCREEN CRACKED, DRIVER ASSIST SEAT CONTROL STOPPED WORKING, THE DRIVE SHAFT NEEDED TO BE REPLACED AND THE HEADLIGHTS DO NOT LOOK LIKE THEY ARE ON AT NIGHT. I FEEL LIKE I HAVE TO DRIVE WITH MY HIGH BEAMS JUST TO SEE ADEQUATELY AND SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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