Cadillac SRX Complaints

3,266 consumer complaints on file.

#11269071October 16, 2019
EXTERIOR LIGHTING
LOW BEAM LIGHTING IS EXTREMELY DANGEROUS! THE LOW BEAMS ARE ON BUT APPEAR TO BE NOTHING MORE THAN RUNNING LIGHT. THIS IS A KNOWN PROBLEM AND GM NEEDS TO FIX IT BEFORE SOMEONE DIES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268463October 15, 2019
STEERING, SUSPENSION
I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS A FAULTY ISSUE WITH THE VEHICLE. TO BE EXACT IT WAS THE REAR TOE LINK ADJUSTER LOCK NUT TORQUE. THE NEXT DAY I CALLED MY FAMILY TO TELL THEM WHAT HAD HAPPENED. ABOUT TWO HOURS LATER MY SISTER CALLED ME BACK AND SAID 'THERE IS A RECALL ON YOUR VEHICLE MODEL. IT INVOLVES THE REAR SUSPENSION.' (BULLETIN NO: 14457C; REAR TOE LINK ADJUSTER LOCK NUT TORQUE) SHE GAVE ME THE WEBSITE WHERE YOU CAN ENTER YOUR VIN # AND CHECK TO SEE IF THE VEHICLE WAS PART OF THE RECALL. OUR VEHICLE WAS NOT ON THE RECALL LIST. I CHECKED AGAIN AND AGAIN. I CHECKED MY PAPERWORK FROM WHEN I PURCHASED THE VEHICLE (USED BUT CERTIFIED, OFF OF A LEASE) AND THE CARFAX. NO RECALL. AFTER HAVING THE INSURANCE COMPANY INSPECT THE VEHICLE, THEY, IN FACT, STATED THAT THE ACCIDENT WAS CAUSED BY THE REAR SUSPENSION (REAR TOE LINK ADJUSTER)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11268690October 15, 2019
EXTERIOR LIGHTING
HEADLIGHTS CAN'T SEE WITH CURRENT HEADLIGHTS AND THERE ARE 100'S OF COMPLAINTS FOR THIS. THIS HAS BEEN A PROBLEM SINCE THE DAY I PURCHASED THIS SRX 2014 CADILLAC SRX AND ALL OTHER SRX OWNERS I HAVE SPOKE TO ABOUT THIS FEEL THAT GM HAS RELEASED A AUTOMOBILE WITH KNOW SAFETY PROBLEMS THAT THESE HEADLIGHTS ARE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268749October 15, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT I CANNOT DRIVE IT AT NIGHT. THIS IS AN INHERENT DEFECT WITH THIS VEHICLE(2010-15) THAT MOST OWNERS ARE EXPERIENCING. APPARENTLY THE HEADLIGHT ASSEMBLIES ARE DEFECTIVE CAUSING MOISTURE TO ENTER THE HEADLIGHTS. REPAIRS ARE AROUND $2,500 AND CADILLAC REFUSES TO REMEDY THE SITUATION OR RECALL THE CARS. THIS IS VERY DANGEROUS. I CANNOT DRIVE THIS CAR AT NIGHT WITHOUT USING MY BRIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268409October 14, 2019
POWER TRAIN
LIGHT FOR SERVICE REAR AXLE DISPLAY ON FRONT DISPLAY WAS NO WITH A WEIRD JERK IN THE DRIVE OF SUV. SO I TOOK MY 2014 CADILLAC SRX WITH 74000 MILES TO HAVE IT CHECKED OUT AT A CADILLAC DEALERSHIP IN NJ AND WAS TOLD THE AXLE OIL PUMP NEEDS TO BE REPLACED WITH SERVICE HOURS OF 6 AND GRAND TOTAL $1600 FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268137October 13, 2019
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268226October 13, 2019
EXTERIOR LIGHTING
SEALS ON LIGHTS ALLOWING WATER TO COLLECT AND SHORT OUT HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268103October 12, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE VERY , VERY DIM. HAVE REPLACED BOTH SIDES WITH NEW HALOGEN BULBS . RESULTS NO GOOD. THEN REPLACED WITH HID HEADLAMP SYSTEM. STILL HAVE DIM LIGHT DRIVING PROBLEM. I AM VERY TIRED OF REMOVING THE WHOLE FRONT CLIP TO REPLACE THE BULBS AND SO WAS WONDERING IF GM HAS A RECALL OF ANY SORT ON THE HEADLIGHT SYSTEM. VERY FRUSTRATING....BEAUTIFUL CAR, BUT YOU CAN'T DRIVE AFTER DUSK!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267639October 10, 2019
EXTERIOR LIGHTING
MY 2014 CADILLAC SRX HEADLIGHTS HAVE CONTINUED TO GET MORE AND MORE DIM TO THE POINT THEY ARE ALMOST UNSAFE ON LOW LEVEL (DIM). I HAVE TRIED EVERYTHING SHORT OF REPLACING THE HEADLIGHT UNIT WHICH IS EXTREMELY EXPENSIVE. AFTER READING COMPLAINTS ON THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND GM REFUSES TO ADDRESS THE ISSUE . THE CAR IS OUT OF WARRANTY. TO ME THIS IS AS BAD A SAFETY ISSUE AS AIRBAGS. THIS OCCURRED OVER A YEAR PERIOD AND IS GETTING PROGRESSIVELY WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267725October 10, 2019
EXTERIOR LIGHTING
EXTERIOR LIGHTING, LOW BEAM HEADLIGHTS, ARE TOO DIM TO DRIVE AT NIGHT. DANGEROUS HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267784October 10, 2019
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS NO LONGER WORK, MAKING VISIBILITY POOR WHILE DRIVING AT NIGHT, SO LOW IT MAKES SEEING ANYTHING IN FRONT OF THE VEHICLE DIFFICULT AND MAY CAUSE AN ACCIDENT. THEY WERE WORKING AND ONE DAY WHILE DRIVING HOME FROM MY OFFICE I NOTICED THEY WERE NO LONGER WORKING, IT WAS DARK IN FRONT OF THE CAR. I CHECKED THE LIGHTS, THEY WERE ON, HOWEVER, THE LOW BEAMS WERE NO LONGER OPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266989October 8, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS DO NOT WORK PROPERLY WHEN ON DIM> THIS HAS BEEN A PROBLEM FOR SOME TIME AND CARMARGO CADALIC WANTS TO CHARGE ME TO TELL ME THEY DON'T WORK. HMMMMM I KNOW THEY DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267157October 8, 2019
EXTERIOR LIGHTING
MY HEADLAMPS IS VERY DIM. I CANNOT SEE WHEN I AM DRIVING AT NIGHT. THERE IS ENOUGH LIGHT THAT I DON'T GET PULLED OVER BY THE POLICE, BUT NOT ENOUGH SEE A CAR LICENSE PLATE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267187October 8, 2019
EXTERIOR LIGHTING
I PURCHASED THIS 2014 SRX IN APRIL OF 2017. WITHIN A FEW DAYS OF PURCHASE, NOTICED HOW DIM THE HEDLIGHT WERE, AND BECAME CONCERNED, THIS WAS NVER BROUGHT UP WITH SALESPERSON. OF COURSE, IT WAS PURCHASED IN DAYLIGHT HOURS. SALESPERSON NEVER ONCE MENTIONED THE DEFECTIVE HEADLAMP ISSUE THAT MY HUSBAND AND I FOUND SOME DAYS LATER WHILE DRIVING AT NIGHT , BUT CALLED DEALERSHP AND BROUGHT TO THEIR ATTENTION OF US NOT BEING ABLE TO HARDLY SEE IN FRONT OF US WHILE DRIVING IN DARKENED AREAS AT NIGHT, IE, NEIGHBORHOOD,LOW TRAFFIC AREAS, COUNTRY ROADS,ETC. ...HIGHWAYS WERE WELL LIT AT NIGHT, NOT PROBLEM. CALLED AND BROUGHT INTO DEALERSHIP WHERE PURCHASED, (BUICK DEALERSHIP)SERVICE DEPT.CHECKED LIGHTS OUT,ADJUSTED THEM,FOUIND NOTHING WRONG, WE EVEN CALLED TO CADILLAC DEALERSHIP, THEY DIDN'T HAVE ANY PROBLEMS/RECALLS, OH, BUT WILL REPLACE LAMPS FOR $1800.00.NO THANKS, VERY DISGUSTED AND CANNOT FIND ANYONE TO ADMIT THIS PROBLEM,SO WE ARE DEATHLY SCARED TO DRIVE AT NIGHT FOR SAFETY ISSUES OF KILLING OURSELVES TRYING TO GET SOMEWHERE. HAVE HEARD OR READ ONLINE (?) THAT THE 2010 THROUGH 2015 WERE THE YEARS OF DEFECTIVE HEADLAMP ISSUES, BUT SOMEONE PLEASE TELL ME WHY......NO RECALLS ON THIS ISSUE?? I JUST WANT SOME ANSWERS, AND THIS HAPPENING ON A CADILLAC, REALLY??? VERY DISSAPPOINTED AND DISHEARTENED ABOUT THIS!!! NO HELP IN PARADISE!!! NO ONE WILL ADMIST TO THESE DEFECTIVE HEADLAMPS. NO MATTER WHERE YOU DRIVE, HOW OR WHEN, IT IS THE SAME LOW DIM LIT LIGHT, IF WE PUT OUR BRIGHTS ON, I AM AFRAID OF BEING SHOT OR PULLED OVER AND BEAT UP!! WE ARE IN OUR 70'S AND 80'S. JUST WANTED A RELIABLE AND SAFE VEHICLE, HAVE ALWAYS DRIVEN CADILLACS, BUT THIS "TAKES THE CAKE". SAD IN TEXAS. (DO NOT KNOW WHAT MILEAGE WAS, BEING 3.5 YEARS AGO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266766October 7, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO OTTO CADILLAC (1730 CENTRAL AVE, ALBANY, NY) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY MOISTURE IN THE HEADLIGHT ASSEMBLY AND THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266843October 7, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AFTER DUSK, THE HEADLAMPS ILLUMINATED THE ROADWAY INADEQUATELY. THE CONTACT STATED THAT THE HEADLAMPS WERE EXTREMELY DIM. KING O'ROURKE BUICK GMC (756 SMITHTOWN BYPASS #102, SMITHTOWN, NY 11787, (631) 240-0639) WAS CONTACTED BY PHONE AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT CALIFORNIA AND FLORIDA RESIDENTS WERE REIMBURSED FOR REPLACING THE HEADLAMPS IN FULL DUE TO LITIGATION; HOWEVER, OTHER STATES DID NOT FARE AS WELL. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266850October 7, 2019
VISIBILITY/WIPER
THE LIGHTS ON MY CADILLAC SRX IS ALMOST NONEXISTENT. I AM NOT ABLE TO DRIVE MY CAR AT NIGHT BECAUSE I HAVE NO LOW BEAMS!! THE DEALERSHIP TOLD ME IT WOULD BE 1800.00 TO REPLACE THEM BUT THEY WILL BE REPLACING THEM WITH THE SAME KIND I HAVE IN THERE SO IN 4 YEARS I WILL BE PAYING ANOTHER 1800.00.GM KNOWS OF THE PROBLEM BUT WILL DO NOTHING ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266666October 6, 2019
UNKNOWN OR OTHER
CADILLAC CUE TOUCH SCREEN DOESN'T WORK PROPERLY - FROZEN - WON'T RESPOND TO TOUCH. RADIO RANDOMLY STARTS BLASTING STARTLING DRIVER. DRIVER UNABLE TO ADJUST HEAT/COOLING SO MUST LEAN OVER AND PUT HANDS ON VENTS TO SEE WHERE (IF) HEAT IS BEING DIRECTED, CAUSING DRIVER TO SWERVE INTO ONCOMING TRAFFIC OR OFF ROAD. UNABLE TO USE NAVIGATION SYSTEM SO DRIVER IS UNABLE TO FOCUS ON THE ROAD AND MUST LOOK AT CELL PHONE. PHONE IS UNABLE TO PAIR BLUETOOTH PHONE WITH SYSTEM B/C IT NEEDS TOUCH SCREEN, SO PHONE MUST BE HELD IN HAND OR PLACED BETWEEN SEAT BELT NEAR DRIVER'S EAR CAUSING DRIVER DISTRACTION/INATTENTION. SCREEN FLICKERS RANDOMLY DRAWING DRIVERS EYES OFF THE ROAD POSSIBLY CAUSING AN ACCIDENT. UNABLE TO SET/RESET SAFETY FEATURES, WARNING BELLS, LOCKOUT PROTECTIONS ETC. DRIVER HAS TRIED TO IGNORE THESE ISSUES, HOWEVER, THE LONGER THE SYSTEM IS DOWN/MALFUNCTIONING, THE HIGHER THE RISK IS BECOMING DUE TO DRIVER DISTRACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265945October 3, 2019
EXTERIOR LIGHTING
THE LOW BEAMS ON MY CAR ARE VERY DIM AND I CANNOT SEE TO DRIVE AT NIGHT. I HAD THE HEADLIGHTS REPLACED AND THE COVERS CLEANED THINKING THAT MAY BE AN ISSUE. AFTER RESEARCH, I SAW THAT THIS WAS AN ISSUE WITH THIS MODEL. I TOOK THE CAR TO THE DEALER AND THEY STATED IT IS NOT COVERED UNDER WARRANTY INSPITE OF SEEING MANY COMPLAINTS AND A CLASS ACTION LAW SUIT AGAINST GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265640October 2, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM AND DID NOT SHINE BRIGHTLY ENOUGH. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WHILE DRIVING AT NIGHT. THE CONTACT PURCHASED REPLACEMENT HEADLIGHTS AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE LIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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