Cadillac SRX Complaints

3,266 consumer complaints on file.

#11354875September 14, 2020
ELECTRICAL SYSTEM
MY CUE SCREEN IS NO LONGER FUNCTIONING. 1) BACK UP CAMERA IS NO LONGER VISIBLE WHEN PARKING MY CAR. 2) GPS IS NO LONGER AVAILABLE BECAUSE I CANNOT GET INTO THE SYSTEM, I HAVE TO USE MY CELL PHONE FOR GPS ON THE HIGHWAY MAKING IT UNSAFE DUE TO THE SUPER SMALL SCREEN INSTEAD OF THE LARGE CUE SCREEN IN THE CADILLAC SRX I PURCHASED. 3) YOU CAN NO LONGER PAIR YOUR CELL PHONE WITH THE BLUETOOTH IN THE CADILLAC, BECAUSE THE TOUCH SCREEN WILL NOT FUNCTION. THIS MAKES MY VEHICLE NO LONGER HANDSFREE. 4) RADIO STATIONS AND XM NO LONGER AVAILABLE AND OTHER OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354567September 12, 2020
EXTERIOR LIGHTING
I WENT HELP A FAMILY MEMBER AT THEIR HOUSE. I GOT LATER IN THE DAY AND BY THE TIME I WAS READY TO LEAVE IT HAD BECOME DARK. BACKING OUT OF THE DRIVEWAY I NOTICED THE THE VISIBILITY WAS POOR DUE TO THE BACK WINDOW BEING MUCH HIGHER THAN I WAS USED TO. I ONLY HAD THE VEHICLE A WEEK SO I USED THE MIRRORS MOSTLY AND FIGURED I WASN'T USE TO IT YET. WHEN I NOTICED THE HEADLIGHTS WERE VERY DIM, I THOUGHT I DID SOMETHING WRONG AND DIDN'T TURN THEM ON AND MAYBE THEY WERE IN "DAYLIGHT" DRIVING MODE. NOT BEING FAMILIAR WITH THE DASH BOARDS BUTTONS I WAS SCRAMBLING PUSH THE RIGHT HEADLIGHT SETTING, IT WAS ALSO RAINING PRETTY HARD NOTHING SEEMED TO HELP SO I JUST DROVE HOME VERY SLOWLY AND NERVOUS WONDERING WHY A 55 THOUSAND DOLLAR SUV HAD SUCH CRAPPY HEADLIGHTS, I READ A LOT COMPLAINTS ABOUT THEM RECENTLY AND REALIZED THAT IT WASN'T ME. THE FRONT LIGHTS WERE A MAJOR ISSUE OF COMPLAINT. I LIVE IN FLORIDA AND IT RAINS VERY HARD AND FAST HERE AND I RARELY GO ANYWHERE AT NIGHT. BUT I CAN'T GO THE REST OF MY LIFE ONLY DRIVING DURING DAYLIGHT HOURS ONLY, HAD I HAVE READ THOSE COMPLAINTS BEFORE BUYING IT I WOULD HAVE PROBABLY DISMISSED IT AS OVER EXAGGERATED WHINER THAT COMPLAINS ABOUT SILLY THINGS .BUT THIS IS VERY MAJOR SAFETY ISSUE. I HAVE OWNED SEVERAL CADILLACS IN THE PAST AND HAVE ALWAYS HAD NOTHING BUT GOOD THINGS TO SAY ABOUT THEM. BUT THIS IS GOING TO KILL SOME PEOPLE, I'M VERY SURPRISED IT HASN'T ALREADY. ALL THE TALK ABOUT MOISTURE GETTING IN SIDE IS NOT THE CASE WITH MINE. I BOUGHT IT USED AND IT DREW MY ATTENTION BECAUSE THE HEADLIGHT LENSES' WERE SHOWROOM CLEAR AND NOT LIKE A LOT OF THE PLASTIC LENS THAT ARE SUN OF WATER DAMAGED. SO ITS NOT THE LENS ISSUE WITH MINE IT JUST CRAPPY LIGHT BULBS, DESIGN, OR SOMETHING, BUT CADILLAC NEEDS TO FIX IT. I AM SHOCKED THAT IT HAS GONE THIS MANY YEARS WITHOUT MULTIPLE DEATHS. I NEVER COMPLAIN ABOUT ANYTHING BUT WOW! THIS IS BADDDD!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354268September 10, 2020
EXTERIOR LIGHTING
HEADLAMPS ARE TO DIM TO SAFELY DRIVE AT NIGHT. THEY HAVE GOTTEN WORSE AS TIME WENT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353745September 8, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353681September 8, 2020
UNKNOWN OR OTHER
I HAVE A 2016 CADILLAC SRX THE RADIO HAS SPIDER WEB CRACKING IN THE SCREEN, THIS IS THE SECOND TIME SINCE I HAVE OWNED THE CAR ITS HAPPENED CAUSING THE RADIO TO FREEZE AND NOT FUNCTION CADILLAC DOES NOT WANT TO COVER THE FAULTY PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353466September 7, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
WHEN IT RAINS IT CAUSE WATER TO COLLECT IN THE SPARE TIRE COMPARTMENT WHERE THE MODULE FOR THE LIFTGATE IS HOUSED. WHICH CAUSE THE CAR TO THINK IT'S BEEN STOLEN AND MAKES THE DASHBOARD AND SAFETY FEATURES DISABLE. IT ALSO MAKE THE CAR DON'T WANT TO TURN OFF AND IT RANDOMLY TURNS ON IF THE KEY IS NEAR BY. IT'S A KNOWN ISSUE WITH THE CADILLAC SRX THAT CADILLAC REFUSE TO FIX OUT OF GOOD FAITH FOR ITS CUSTOMERS. IF THE MODULE GET WET YOU CAN SAY GOODBYE TO ANTILOCK BRAKES , TRACTION'S CONTROL ,AIRBAGS ,AND A HOST OF OTHER FEATURES TILL IT DRY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352712September 2, 2020
EXTERIOR LIGHTING
DUE TO COVID-19, I WAS NOT DRIVING AT NIGHT. RECENTLY, I NEEDED TO GO OUT IN THE EARLY EVENING AND REALIZED MY HEADLIGHTS WERE EXTREMELY DIM AND AT TIMES THERE ARE NO LIGHTS AT ALL. THIS IS EXTREMELY DANGEROUS!. NOW, I CANNOT DRIVE MY VEHICLE AT NIGHT. CADILLAC IS AWARE OF THE PROBLEM BECAUSE THEY ISSUED A LETTER AND SAID THAT THERE IS AN ISSUE WHICH POSSIBLY CAN OCCUR IN THE FUTURE AND PROVIDED A DEADLINE DATE. AT THE TIME I RECEIVED THE LETTER, MY CAR WAS FINE HOWEVER THE DEADLINE HAS PASSED, THE SERVICE DEPARTMENT WHERE I TAKE MY CAR FOR REPAIRS SAID TO CALL CADILLAC TO EXTEND THE DEADLINE DATE. I WAS SHOCK TO FIND OUT THAT CADILLAC WITL NOT EXTEND THE DEADLINE DATE NOR WILL MY $3200 EXTENDED WARRANTY COVER THE $1600+ REPAIRS EITHER. RECALL IS NECESSARY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352414September 1, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE BAD EVEN CHANGING THE BULBS QUITE A FEW TIMES. AND ASKED FROM A DEALERSHIP THEY WANT TO CHANGE THE HEADLIGHTS COMPLETELY AND REPAIR COULD COST OVER $1500 DOLLARS THAT IS A RIP OF ALREADY PAID HELL LOT A MONEY TO BUY THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352287August 31, 2020
AIR BAGS, SEATS
HEAD ON COLLISION AT 40 MPH ON A CITY STREET. AIR BAGS DID NOT DEPLOY AND SEAT MOVED FORWARD. RESULTING IN ER VISIT AND HEAD LACERATION AND LOSS OF CONSCIOUSNESS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11351789August 28, 2020
UNKNOWN OR OTHER
SHIFT TO PARK ERROR-CAR NOT REGISTERING WHEN IN PARK. SYSTEM DISPLAY SAYS "SHIFT TO PARK" AFTER MOVING SHIFT CONTROL TO THE PARK POSITION. WILL NOT ALLOW ME TO SAFELY SHUT DOWN/TURN OFF VEHICLE. HAS HAPPENED A COUPLE OF TIMES NOW WHILE STATIONARY IN PARKING LOT AND IN MY GARAGE. I AM NOT SURE IF CAR IS ACTUALLY IN PARK OR NOT AND AM AFRAID VEHICLE WILL ROLL. HAS HAPPENED A FEW TIMES, THE FIRST FEW TIMES I COULD JIGGE THE SHIFT CONTROL AND IT WOULD CLEAR THE ERROR. NOW I HAVE TO REBOOT MY SYSTEM TO SHUT THE CAR DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351351August 26, 2020
POWER TRAIN
FEEL SLIGHT REAR VIBRATION, DASH LIGHT APPEARS "SERVICE REAR AXEL". DEALER SERVICE DEPT. CANNOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351145August 25, 2020
EXTERIOR LIGHTING
RECEIVED A LETTER FROM CADILLAC/GMC REGARDING THE HEADLAMP CAPSULES AND/OR CAUSE HALOGEN HEADLIGHTS TO BECOME DIM OVER TIME, WELL MINE ARE LIKE NOT HAVING HEADLIGHTS DUE TO BE SO DIM. THEY WANT YOU TO PAY THEN THEY WILL REIMBURSE YOU IF THEY DETERMINE IT WAS DEFECTED. THE COST IS $800 PER HEADLIGHT. SO YOUR NOT GUARANTEED REIMBURSEMENT. THIS IS NOT ACCEPTABLE FOR THEM TO ASK THIS OF AN OWNER. THEY NEED TO PAY FOR THE HEADLIGHT REPLACEMENT, AFTER ALL THEY DID BUILD THE CAR AND YOU PAY FOR THE CAR WHICH THEY TELL YOU HOW GREAT THE CAR IS AND THE WARRANTY. I AM SO UPSET WITH THEM. I CANT PAY THE $800 TOTAL $1600 FOR REPAIRS THAT WAS ON THEIR BEHALF. THEY ARE NOT ARE NOT REPRESENTING THEIR BRAND VERY WELL AT ALL. TO THEM ITS ALL ABOUT THE MONEY! DO THEY NOT REALIZE THE ECONOMY IS NOT GOOD AT THIS TIME FOR SOME PEOPLE WHICH I HAPPEN TO BE ONE OF THOSE. I PAID THEIR PRICE FOR MY SRX SO THEY SHOULD HONOR THEIR MISTAKE WITH THEIR MONEY!! PLEASE HELP ME WITH THIS ISSUE. THE DATE ENTERED BELOW IS WHEN I RECEIVED THE LETTER FROM CADILLAC. LIGHTS HAVE BEEN DIM FOR AWHILE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351249August 25, 2020
EXTERIOR LIGHTING
UNABLE TO DRIVE AT NIGHT DUE TO VERY LOW LIGHT OUTPUT. LIKE DRIVING WITH NO LIGHTS OR WITH PARK LIGHTS. HAD NEW LIGHTS INSTALLED, BUT STILL VERY LOW LIGHTING. WORSE IF IT IS RAINING. CAN'T SEE 2 FOOT IN FRONT OF YOU UNLESS YOU HAVE THE HIGH BEAM ON. RURAL DRIVING, LIVE IN COUNTRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350966August 24, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER THE REAR HATCH DOOR ELECTRONICALLY OPENED, THE WIFE REACHED INSIDE THE TAILGATE AREA TO PUT GROCERY BAGS INSIDE WHEN THE REAR HATCH DOOR ERRONEOUSLY RELEASED AND CAME DOWN STRIKING THE WIFE IN THE HEAD. DURING THE INCIDENT, THE WIFE SUSTAINED A MINOR HEAD INJURY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ED MARTIN CADILLAC LOCATED AT 5400 S SCATTERFIELD RD, ANDERSON, IN 46013 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11349399August 20, 2020
EXTERIOR LIGHTING:HEADLIGHTS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLAMPS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER ADVISED THE CONSUMER MUST FIRST PAY FOR THE SAFETY REPAIR RECALL AND THEN BE REIMBURSED. THAT WAS THE ONLY WAY THE RECALL REPAIR WOULD BE COMPLETED. THE CONSUMER STATED THE MANUFACTURER WOULD NOT FULLY REIMBURSE THE COST OF REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349510August 18, 2020
EXTERIOR LIGHTING:HEADLIGHTS
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL REPAIR. THE DEALER ADVISED TO PAY FOR THE REPAIR AND BE REIMBURSED AT A LATER DATE. THE CONSUMER HAD NOT BEEN REIMBURSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349856August 17, 2020
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL DAMAGE ACCIDENT HAPPENED LESS THAN 30 DAYS BEFORE SELLING TO ME AND HAD NOT BEEN REFLECTED ON THE CARFAX YET THE DEALER KNEW. I ALSO PAID OVER $500 FOR A FUEL INJECTOR ISSUE THAT WAS CAUSING ENGINE MISFIRING. ON A LONG TRIP MY CHECK ENGINE LIGHT STARTING FLASHING. I GOT IT INTO A REPAIR SHOP IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349597August 15, 2020
ENGINE
THE TIMING CHAIN JUMPED A TOOTH CAUSE I LIVE IN RUS CODE P016P017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348774August 12, 2020
ELECTRICAL SYSTEM
THE CUE SCREEN STARTED TO SPIDER ON ITS OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348568August 11, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. CAR IS ALWAYS GARAGE KELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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