Cadillac SRX Complaints

3,266 consumer complaints on file.

#11362429October 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE BECOME DIM AND IT IS VERY HARD TO SEE AT NIGHT. GM KNOWS ABOUT THE PROBLEM BUT THEY HAVE NOT ISSUED A RECALL. BOTH HEAD LAMP ASSEMBLIES NEED TO BE REPLACED ON MY 2016 SRX AT A COST OF $1700+. IT IS UNSAFE TO DRIVE THIS CAR AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361776September 29, 2020
EXTERIOR LIGHTING
HEADLIGHTS GOT VERY DIM OVER TIME. REACHED THE POINT THAT I HAD TO DRIVE WITH THE UPPER BEAMS ON AT NIGHT. ALSO HAD MOISTURE IN ONE HEADLAMP ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361568September 28, 2020
UNKNOWN OR OTHER
MY RADIO SCREEN ON MY 2016 CADILLAC SRX HAS SPIDER WEB CRACKS ON BOTH THE LEFT SIDE AND THE RIGHT SIDE. IT STARTED SMALL, ABOUT SIX MONTHS AGO, AND THE CRACKS KEEP GROWING AND SPREADING. THE DEALER WANTS TO CHARGE ME $1,500.00 TO REPLACE THE ENTIRE RADIO CONSOLE, BUT IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361050September 25, 2020
EXTERIOR LIGHTING
THE LOWBEAMS OF MY HEADLIGHTS ARE SO DIM I CANNOT DRIVE AT NIGHT. DON'T FEEL SAFE AT ALL. TOOK TO A DEALER AND THEY WANTED TO REPLACE THE WHOLE ASSEMBLY AT MY EXPENSE WHICH IS $2K. I WAS TOLD REPLACING THE BULB WILL NOT FIX SITUATION AS IT IS THE HOUSING THAT IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360993September 24, 2020
UNKNOWN OR OTHER
LOW VISION HEAD LIGHTS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING HAVE TO USE HIGH BEAMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361027September 24, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM MAKING IT UNSAFE TO DRIVE AT NIGHT. HAVING TO USE HIGHBEAMS TO DRIVE. VERY UNSAFE. THESE VEHICLES SHOULD BE RECALLED FOR LIGHTING. HAS BEEN LIKE THIS FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360916September 24, 2020
EXTERIOR LIGHTING
CADILLAC DIVISION, GM LLC C/O ANALYTICS CONSULTING LLC CLAIM NUMBER: 1218800 WE RECEIVED A LETTER REFERENCING ISSUES WITH MOISTURE TO ACCUMULATE IN HEADLAMP CAPSULES AND/OR DIMMING HALOGEN HEADLIGHTS. THE INSTRUCTIONS WERE TO TAKE THE VEHICLE TO THE DEALERSHIP PAY THE $800/$1600 AND GET REIMBURSED WITH 90 DAYS. IF THE HEADLIGHT CAPSULES ARE FAULTY WOULD IT BE MORE PRODUCTIVE TO RECALL THE HEADLIGHTS CAPSULES AND REPLACE THEM FOR FREE. OUR HEADLIGHTS NEED TO BE REPLACED HOWEVER PAY $1600. IS OUT OF THE QUESTIONS. I HAVE SPOKEN TO GMC CUSTOMER SERVICE BUT THEY JUST TRANSFER ME TO ANALYTICS CONSULTING LLC WHO INSIST THE REPAIR/REPLACEMENT MUST BE DONE FIRST FOR REIMBURSEMENT. PER THE ANALYTICS CONSULTING CONSULTANT AND PHONE RECORDING THE DEADLINE FOR REIMBURSEMENT WAS JUNE 30TH WHICH WAS DURING THE HEIGHT OF THE VIRUS. AGAIN BECAUSE THE HEADLIGHT CAPSULES IS FAULTY A RECALL SHOULD BE ISSUED SO THAT IN THESE UNCERTAIN ECONOMIC TIMES CAN GET THE ISSUE RESOLVED WITH OUT HAVING TO COME OUT OF POCKET $800/$1600. BECAUSE OF THE DIMNESS OF THE HEADLIGHTS I AM CAUTIOUS ABOUT DRIVING AFTER DUSK, AND I USE MY HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360681September 23, 2020
AIR BAGS, UNKNOWN OR OTHER
WHEN IT RAINS WATER LEAKS FROM THE TOP OF THE VEHICLE AND LEAKS INSIDE THE CAR THROUGH A PLASTIC PIECE THAT SAYS AIR BAG AND IN THE REAR WATER LEAKS IN AND FILLS UP WHERE THE JACK IS LOCATED AND I'M AFRAID THAT THE AIRBAG WILL NOT WORK PROPERLY WITH THE WATER LEAKING INTO IT WHEN IT RAINS OR I GO THROUGH THE CAR WASH. ALSO THE REAR AXLE MOUNT IS BROKE AND IT CAUSE THE VEHICLE TO MAKE A LOT OF NOISE AND I'M HOPING THE REAR END DOESN'T COME OFF WHILE I'M DRIVING BECAUSE IT WILL DEFINITELY CAUSE A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360747September 23, 2020
ELECTRICAL SYSTEM
MY CADILLAC QUE SYSTEM ONLY RESPONDS TO TOUCH WHEN IT WANTS TO. I HAVE BEEN INFORMED THE QUE SCREEN/SYSTEM NEEDS REPLACED AT A COST OF $1500. I CANNOT TURN MY A/C OFF OR USE NAVIGATION PLUS ANY FEATURE ON THE HOME SCREEN. VERY UNHAPPY ABOUT THIS AS IT SEEMS TO BE A VERY COMMEN PROBLEM. RECALL TIME!!!💩
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360830September 23, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADILLAC AND THEY TELL US THIS CAR IS IN NAME OF A MAN IN CALIFORNIA AND THEY CAN'T HELP US. I AM VERY VERY MAD AT CADILLAC FOR NOT SUPPORTING THEIR CUSTOMERS IN THIS WAY! WE HAVE NO ONE TO TURN TO BUT ONLY FINDING A LOT OF OTHER PEOPLE WITH SAME PROBLEM ONLINE AND NOTHING BEEN DONE ABOUT THIS TRAGIC SITUATION. FINALLY ORDERED NEW HEADLIGHTS THROUGH CADILLAC DEALERSHIP ($2,000.00 TO REPAIR)EARLIER THIS YEAR AND TELL US NOT IN AS YET. THEY ARE ALL IN DENIAL. I AM 77 NOW AND HUSBAND 85 AND OUR CHILDREN ARE VERY WORRIED ABOUT US DRIVING AT NIGHT. PLEASE IF SOMEONE COULD HELP IN THIS AWFUL SITUATION. A LETTER FROM CADILLAC EARLIER THIS YEAR SAID WILL ONLY PAY $1600.00 TO REIMBURSE US TO REPLACE THEM AND ONLY IF MOISTURE IS THE PROBLEM. DRIVING IN NEIGHBORHOOD IS HORRIBLE, NOT LIGHTING, MAIN STREETS WITH STREETLIGHTS OK, BUT ANY DARK STREET IS A DEATH RISK. THANK YOU FOR ALLOWING US TO VENT AND PRAY FOR SOME RESOLVING OF THIS SITUATION. I HAVE READ WHERE PEOPLE HAVE ORDERED HEADLIGHTS AND HAD THEM REPLACED AND STILL NO BETTER, JUST SAME OLD ORIGINALS. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360400September 22, 2020
EXTERIOR LIGHTING
MY DRIVER SIDE FRONT HEADLIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE, SO MUCH SO I HAVE TO DRIVE WITH THE HIGH-BEAMS TO SEE AT NIGHT. THIS DOES NOT CHANGE AND IS LIKE THIS FROM THE MOMENT I TURN ON THE VEHICLE. VERY DANGEROUS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360555September 22, 2020
UNKNOWN OR OTHER
THE CADILLAC QUE (RADIO SCREEN) HAS CRACKED IN UPPER RIGHT CORNER & EXPANDING DOWN THE SCREEN & TOWARD LEFT SIDE OF SCREEN CAUSING DISTORTION TO WHAT IS DISPLAYED. MY CAR IS GARAGE KEPT AND NOT EVEN USED AS A DAILY VEHICLE. I AM VERY FRUSTRATED & DISAPPOINTED IN THIS FLAW & WOULD APPRECIATE A RECALL TO HAVE SCREEN REPLACED AT NO CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360291September 21, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM AT NIGHT, MAKING IT DIFFICULT TO DRIVE ON UNFAMILIAR ROADS. I DIDN'T NOTICE IT AROUND TOWN BUT MY HUSBAND DROVE IT RECENTLY AND HAD A TERRIBLE TIME SEEING AT NIGHT ON UNFAMILIAR ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360319September 21, 2020
EXTERIOR LIGHTING
MY FRONT LIGHTS HAVE CONDENSATION IN THEM THE LOW LIGHT DO NOT GET BRIGHT SO I CAN NOT DRIVE AT NITE. I'VE CHANGED THE LIGHT BULB AND THIS DOESN'T SEEM TO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359892September 18, 2020
ENGINE, POWER TRAIN, SUSPENSION
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359841September 18, 2020
EXTERIOR LIGHTING
HEADLIGHTS ON NORMAL USE SETTING (NOT HI-BEAM) ARE ON BUT SO LOW BRIGHTNESS WISE IT IS IMPOSSIBLE TO DRIVE AT NIGHT USING THEM. YOU HAVE TO USE HI-BEAM ALL THE TIME WHICH IS A LARGER HAZARD FOR US AND OTHERS ON THE ROAD. IN LOOKING CLOSELY AT THE HEADLIGHTS, THE SILVER PART TO MAKE THE REFLECTION WORK, IS ALL BLACK. REPLACING THE BULBS DOES NOTHING TO IMPROVE THE QUALITY OF VISION WHEN USING THE LIGHTS ON THE NORMAL SETTING. A LETTER WAS SENT TO REIMBURSE FOR REPLACEMENTS, HOWEVER, IT HAD TO BE USED IN A SHORT TIME FRAME AND WE WOULD HAVE HAD TO COME UP WITH MORE MONEY THAN WAS GOING TO BE REIMBURSED ACCORDING TO THE DEALER. THIS SHOULD BE A FULL BLOWN RECALL WITH ZERO OUT OF POCKET. IT IS DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355652September 17, 2020
SEATS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADLIGHTS, THAT STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE WITH THE HEADLIGHTS. THE LETTER GAVE THE CONTACT INSTRUCTIONS ON HOW TO RECEIVE A REIMBURSEMENT FOR THE HEADLIGHTS IF THE VEHICLE WAS REPAIRED OUT OF POCKET. THE CONTACT THEN TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE HAD THE HEADLIGHTS REPAIRED. THE CONTACT ALSO HAD THE DRIVER'S SEAT REPAIRED OUT OF POCKET DUE TO THE SEAT MOVING BACK IN FORTH WHILE THE VEHICLE WAS IN MOTION. THE MANUFACTURER WAS THEN NOTIFIED OF THE REPAIR THAT WAS MADE TO HER HEADLIGHTS. THE MANUFACTURER THEN INFORMED HER THAT HER VEHICLE WAS NOT UNDER RECALL AND THAT SHE WAS NOT ENTITLED TO A REIMBURSEMENT. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS) WHICH SHE LINKED TO THE SEAT FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,878.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355696September 17, 2020
SERVICE BRAKES, SEATS, UNKNOWN OR OTHER
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355475September 16, 2020
EXTERIOR LIGHTING
2015 CADILLAC SRX HAS A SAFETY ISSUE RELATED TO HEADLIGHTS. THE LIGHT ARE TOO DIM AT NIGHT. THIS CAR SHOULD NOT BE DRIVEN AT NIGHT BECAUSE OF A COLLISION THAT CAN RESULT IN DEATH. GM KNOWS ABOUT THE PROBLEM BUT IGNORE IT ASKING OWNER TO REPLACE THE HEADLIGHTS WITH AN EXISTING DESIGN THAT EVEN PARTS DO NOT EXISTS. GM MUST ISSUE A CLEAR WARNING TO ALL OWNER ABOUT THE DANGER OF DRIVING AT NIGHT AND ISSUE AN IMMEDIATE RECALL AND COME UP WITH A FIX TO THE PROBLEM AND NOT JUST A REPLACEMENT OF THE HEADLIGHT ASSEMBLY WITH THE SAME OLD DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355169September 15, 2020
SERVICE BRAKES
BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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