Cadillac SRX Complaints

3,266 consumer complaints on file.

#10578663April 9, 2014
STEERING
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, A WINING NOISE WAS HEARD FROM THE ENGINE AREA. THE CONTACT ALSO DISCOVERED THAT POWER STEERING FLUID WAS LEAKING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT A POWER STEERING FLUID LEAK WAS PRESENT BUT THE CAUSE OF THE LEAK COULD NOT BE IDENTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578062April 7, 2014
STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY AT 55 MPH, WHEN A LOUD POP NOISE FROM THE REAR HAPPENED. MY VEHICLE SPINNED OUT OF CONTROL SEVERAL TIMES IN A CIRCLE BEFORE HITTING A MEDIAN BARRIER. I HAD THE PROBLEM FIXED IN MARCH 2014... THE SAME PROBLEM HAPPENED AGAIN ON 4/7/2014, EXCEPT I DIDN'T HIT A MEDIAN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10577774April 6, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
AFTER COMING TO A STOP SIGN OR TRAFFIC LIGHT, I WILL TRY TO PUSH MY GAS PEDAL AND THE SRX WILL MOVE ABOUT 2 FEET OR SO AND THEN COMPLETELY STOP. THIS HAS HAPPENED 4 OR 5 TIMES AND BECAUSE THE DEALERSHIP CANNOT RECREATE THE PROBLEM, THEY SAY THERE'S NOTHING THEY CAN DO. THE SRX DOESN'T MAKE ANY NOISE WHILE PUSHING THE PEDAL, IT JUST ACTS AS IF THE CAR IS TURNED OFF. THE ONLY WAY TO MAKE IT MOVE AGAIN IS IF I CHANGE IT INTO REVERSE OR NEUTRAL AND THEN BACK INTO DRIVE. I'VE BEEN ALMOST KILLED AT DIFFERENT INTERSECTIONS ON SEVERAL DIFFERENT OCCASIONS SINCE I BOUGHT THE CAR IN JULY OF 2013. THE CUE SYSTEM IS ALSO HAVING SOME ISSUES SUCH AS THE RADIO WILL COMPLETELY STOP WORKING FOR SEVERAL MINUTES AT A TIME EVEN THOUGH IT SHOWS THAT I'M PUSHING BUTTONS TO CHANGE THE CHANNEL OR VOLUME. I OWNED A 2011 SRX BEFORE AND NEVER HAD THIS PROBLEM. I'M 8 MONTHS PREGNANT AND AFRAID THAT I'LL END UP IN A DEADLY VEHICLE CRASH. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577461April 4, 2014
STEERING
WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577463April 4, 2014
STEERING
WE STARTED THE CAR, AND WAS BACKING UP AND THERE WAS A GRINDING IN THE STEERING WHEEL WHEN TURNING IT RIGHT AND LEFT. WE TOOK IT TO THE DEALER AND THE POWER STEERING FLUID WAS LEAKING OUT OF THE POWER STEERING PUMP INTO THE STEERING. THEY CLEANED IT ALL OUT, AND ADDED A THICKER FLUID ON 3/ 25/2014, WE STARTED THE CAR IT HAPPENED AGAIN WE TOOK IT DIRECTLY TO DEALER AND THEY AGREED SOMETHING WASN'T RIGHT. THEY PUT IN A NEW PUMP. WE PICKED IT UP HAD IT TWO DAYS AND IT HAPPENED AGAIN. WE TOOK IT BACK,AND WAS TOLD THE DEALER CALLED GM AND THEY COULDN'T DO ANYTHING ELSE BECAUSE THEY DIDN'T HAVE THE PARTS. WE WERE TOLD IT WASN'T DANGEROUS, BUT I'M THINKING IF THE POWER STEERING FAIL WORKING WHILE DRIVING, WE COULD CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576905April 2, 2014
AIR BAGS
VEHICLE DRIVER AIR BAG DID NOT DEPLOY, NOR ANY OTHER AIR BAG, UPON COLLISION TO REAR OF A STOPPED PICK UP TRUCK. SPEED OF OFFENDING VEHICLE WAS APPROXIMATELY 45 MPH. DRIVER SUFFERED CHEST INJURY FROM SEAT BELT. DAMAGE ESTIMATED TO FRONT END EXCEEDS $10,000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10576945April 2, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
THIS CAR CONTINUES TO REDUCE ACCELERATION WHILE IN MOTION ON HIGHWAYS AS WELL AS MAIN ROADS DO TO ELECTRICAL PROBLEMS, MAKING IT EXTREMELY DIFFICULT TO CONTROL THE VEHICLE, WHICH CLASSIFIES THIS VEHICLE AS LIFE THREATENING AND UNSAFE FOR ME AND MY FAMILY. I'VE TAKEN MY CAR TO THE DEALERSHIP ON MANY OCCASIONS TO BE REPAIRED, BUT THE PROBLEM CONTINUES TO REOCCUR. I TAKE MY FAMILY'S SAFETY SERIOUSLY SO PLEASE HELP US WITH THIS REPETITIVE DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576980April 2, 2014
VEHICLE SPEED CONTROL
THIS INCIDENT HAS OCCURRED 5 TIMES ON MY VEHICLE. THE MOST RECENT TODAY, 4/2/2014. WHAT HAPPENS IS I PUSH ON THE GAS PEDAL AND THEIR IS A DELAY OF 4 SECONDS BEFORE THE CAR ENGAGES AND MOVES. FIRST TIME THIS OCCURRED WAS WHEN I WAS GETTING ON HIGHWAY. I PUSHED DOWN ON THE GAS PEDAL AND THE CAR DID NOT MOVE. TWO TIMES I HAD THIS ISSUE OCCUR WHEN I CAME TO A COMPLETE STOP AT A STOP SIGN. I PUSHED ON THE GAS AFTER STOPPING AND THE CAR DID NOT MOVE. I HAD ANOTHER INCIDENT AFTER BACKING OUT OF A PARKING SPOT. I SHIFTED THE CAR INTO DRIVE AND THEN PUSHED ON THE GAS PEDAL AND THE CAR DID NOT MOVE. THE LATEST INCIDENT TODAY OCCURRED WHEN MAKING A RIGHT HAND TURN. AFTER I COMPLETED THE TURN I PUSHED ON THE GAS AND THE CAR DID NOT MOVE. IN EACH INCIDENT, IT FEELS LIKE THE CAR IS TRYING TO ENGAGE AND THEN IT FINALLY KICKS IN. I HAVE TAKEN THE VEHICLE INTO LINDSAY CADILLAC DEALERSHIP AND THEY HAVE TOLD ME THIS IS NORMAL BEHAVIOR FOR THIS VEHICLE AND NOTHING IS THE MATTER WITH IT. THEY REFER TO A JANUARY 2014 POST ON THEIR BLOG SITE. WHEN THEY READ IT TO ME I CONFIRM I WAS NOT PASSING A VEHICLE NOR DID I DO A ROLLING STOP SINCE THAT IS WHEN THEY SAY THIS ISSUE WOULD OCCUR. I DID SPEAK WITH GM CUSTOMER CARE AFTER MY VISIT TO THE DEALERSHIP WHEN THEY TOLD ME THEY COULD NOT FIND A PROBLEM AND THEY WERE SHOCKED TO HEAR ME SAY THE DEALERSHIP STATED THIS IS NORMAL BEHAVIOR. THEY TOLD ME IT WAS NOT. I AM NOW REPORTING THIS ISSUE TO YOU HOPING YOU CAN LOOK INTO IT WITH GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576031March 31, 2014
AIR BAGS
I FELL ASLEEP WHILE DRIVING, JUMPED A LEVEE, RAN THROUGH A FENCE, AND WRECKED IN A GRASSY WATERY AREA. MY ENGINE WAS SMASHED, THE MOTOR MOUNT BROKE, AND MY TIRES ARE PUSHED BACK. MY AIR BAGS DID NOT DEPLOY. MY FACE HIT THE STEERING WHEEL AND MY NOSE IS BROKEN. I WOULD LIKE TO FIND OUT IF THERE IS ANY RECALLS ON THIS CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10575702March 30, 2014
ELECTRICAL SYSTEM
THE IDIOT LIGHT OR GAUGE LIGHT CAME ON INDICATING THAT THERE WAS AN ELECTRICAL PROBLEM. WE BROUGHT THE VEHICLE RIGHT BACK TO THE USED CAR DEALER AND HE SENT THE VEHICLE DOWN THE BLOCK TO THE GM DEALER WHO FOUND SOME CORRODING WIRES , HE SUPPOSEDLY FIXED THEM. A COUPLE DAYS LATER THE LIGHT CAME ON AGAIN AND W BROUGHT THE VEHICLE BACK TO THE USED CAR DEALER WHO AGAIN BROUGHT IT TO THE DEALER WHERE THE CADILLAC WAS FOUND TO BE HEAVILY CORRODED IN THE HARNESS AREA BY THE DRIVERS SIDE.. THEY TOLD US THAT THERE MIGHT HAVE BEEN A LEAF CLOG BY THE WINDSHIELD AND THE WIPERS PREVENTING PROPER DRAINEDGE. AND THE WATER BACKED UP INTO THE CAR. THEY SUPPOSEDLY CHANGED THE HARNESS UNDER THE DRIVERS MAT. A COUPLE OF MONTHS LATER WE NOTICED THAT THE WHOLE DRIVERS SIDEWINDOW WAS VERY WET..WE DISMISSED THIS INCIDENT WITH A MUTUAL BEFUDDLEMENT. A COUPLE OF MONTHS LATER THE WHOLE DRIVERS SIDE WINDOW WAS FROZEN ON THE INSIDE OF THE CAR. WEEKEND OF FIGURED IT HAD SOMETHING TO DO WITH THE DRIVERS WINDOW BEING WET MONTH EARLIER. NOW HERE IT IS IN MARCH OF 2014 AND MY WIFE WAS LOOKING FOR SOMETHING IN THE CAR AND SHE HAPPENED TO TOUCH THE PASSENGER FRONT FLOOR MATT RIGHT AFTER A HEAVY RAIN AND SHE FOUND THE FLOORMAT SOAKED SHE GOT OUT THE WET-DRY VAC AND PULLED NEAR A HALF A GALLON OF WATER FROM THE RUG UNDERNEATH THE FLOOR MAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575497March 29, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I PURCHASED MY 2013 SRX AT THE END OF MARCH 2013. ON MORE THAN 4 OCCASIONS I HAVE BEEN AT A STOP. WHEN I PRESS THE ACCELERATOR THE CAR COASTS SLIGHTLY BUT DOES NOT GO. I PULL OFF THE ACCELERATOR AND PUSH THE ACCELERATOR AGAIN. AFTER REPEATING THIS PROCESS, AND SEVERAL SECONDS LATER THE VEHICLE WILL SLOWLY MOVE. I HAD IT IN THE DEALERSHIP IN JANUARY AND THEY COULD NOT FIND ANYTHING WRONG. IT HAS HAPPENED SEVERAL TIMES AGAIN INCLUDING TWICE WITHIN THE LAST WEEK AND I HAVE SCHEDULED ANOTHER APPOINTMENT FOR NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575499March 29, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY RADIO DOESN'T ALWAYS WORK. IT SEEMS THAT I CAN HEAR THE SIRIUS RADIO STATIONS BUT THE I CANNOT HEAR THE FM STATIONS. THE FIRST TIME THIS HAPPENED WAS THE WEEK I PURCHASED THE CAR AND I THOUGHT IS WAS "OPERATOR" ERROR SINCE THE SYSTEM WAS VERY DIFFERENT THAN MY PREVIOUS CAR. I INITIALLY THOUGHT I MAY HAVE INADVERTENTLY HIT MUTE. OVERTIME I REALIZED MUTE WAS NOT ON, AND THAT I COULD HEAR THE SIRIUS RADIO STATIONS. WILL BE TAKING IT TO THE DEALERSHIP NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572490March 25, 2014
STRUCTURE
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH MALFUNCTION. *SMD THE CONSUMER STATED THERE WAS NO FAIL SAFE, CHIME OR TIMED SHUTOFF ONCE HE LEFT THE VEHICLE. ON SEVERAL OCCASIONS, THE CONSUMER RETURNED TO HIS VEHICLE TO FIND THE VEHICLE RUNNING AND THE GARAGE FULL OF FUMES. THE STEERING WHEEL AND WINDSHIELD BLOCKED THE VIEW OF THE ENGINE START/STOP BUTTON. WHICH HAS RESULTED IN THE CONSUMER LEAVING THE ENGINE RUNNING ON NUMEROUS OCCASIONS. THE CONSUMER STATED THE START BUTTON SHOULD BE MOVED TO THE LEFT OR RIGHT OR UP OR DOWN , IN ORDER TO BE VISIBLE FROM THE DRIVER'S SEAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573822March 20, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT APPLIED EXTREME FORCE TO THE ACCELERATOR PEDAL BUT TO NO AVAIL. THE FAILURE WAS RECURRING OVER A SIX WEEK TIME SPAN. THE VEHICLE WAS TAKEN TO DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 4/26/14*CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573338March 19, 2014
AIR BAGS
THE PASSENGER SIDE AIRBAG LIGHT WILL TURN TO OFF WITH A PASSENGER IN THE SEAT. IT APPEARS TO OCCUR WHEN THE PASSENGER CHANGES POSITION/SHIFTS THEIR WEIGHT IN THE SEAT. THE SERVICE AIRBAG LIGHT WILL TRIGGER UNTIL THE SENSOR FINALLY RESPONDS AND TURNS THE AIRBAG BACK ON. I HAVE READ WHERE THIS IS A RECALL IN OTHER MAKE & MODELS BUT DIFFERENT YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573616March 19, 2014
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, SERVICE BRAKES
IN MARCH2013 I ALMOST HAD AN ACCIDENT BECAUSE MY BRAKES WOULD NOT STOP THE VEHICLE, I SWERVED OVER TO THE SIDE AND HIT THE CURB A BIT. I BOUGHT THE CAR IN FEB 2012. IT ALWAYS HAD THE SYSTEM BALANCE LIGHT TO COME ON SO I DECIDED TO TAKE IT TO SEE WHAT WAS WRONG WITH IT. I TOOK IT TO GENERAL MOTORS IN OMHA NEBRAKSA 114TH DODGE STREET. THEY TEST DROVE IT AND SAID THEY DID NOT FIND ANYTHING WRONG WITH IT EXCEPT THAT I NEEDED NEW ROTORS AND BRAKES. I TOLD THEM ABOUT THIS RECALL AND HOW MY BRAKE PROBLEM FALLS INTO THIS AND THEY SAID THEY LOOKED UP MY VIN NUMBER AND THAT IT WAS ALREADY FIXED. I SAID WELL THIS NEEDS TO BE DONE OVER BECAUSE THIS COULD POTENTIALLY COULD CAUSE AN ACCIDENT. THEY EXPLAINED THAT MY BRAKES NEEDED TO BE FIXED. I DISAGREE HERE IS THE RECALL INFOR WHICH CERTAINLY IS WHAT IS HAPPENING TO MY CAR. I DON'T EVEN HAVE TO TOUCH MY BRAKES FOR THE COMPUTER TO TAKE OVER THE CAR AND CAUSE IT TO GO OFF BALANCE AND CAUSE SWERVING SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE RECALL NUMBER: 04V151000 RECALL DATE: 03/29/2004 PROBLEM SUMMARY: ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS. CONSEQUENCE: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH. CORRECTIVE ACTION: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339. THE MANUFACTURER FIRST NOTIFIED OWNERS OF THIS RECALL ON 05/10/2004. THIS RECALL AFFECTS VEHICLES MANUFACTURED BETWEEN 03/01/2003 AND 01/31/2004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573038March 18, 2014
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
DRIVING DOWN THE ROAD AT 45 MPH AND ENGINE DIES. COMPLETE LOSE OF ENGINE POWER, STEERING AND BRAKING. HAS HAPPENED TWICE. CAN ONLY IMAGINE WHAT WOULD HAPPENED IF I HAD BEEN DRIVING ON HIGHWAY AT 70 MPH. DID MANAGE TO MANHANDLE THE CAR TO THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572840March 17, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION DUE TO WATER ENTERING THE HOUSING UNIT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568977March 13, 2014
ELECTRICAL SYSTEM
LOSS OF POWER STEERING, BRAKES, AND ENGINE WHILE DOING 65 MPH ON MAJOR HIGHWAY. TOTAL SHUTDOWN. WENT IMMEDIATELY TO DEALER. CHECKED CAR COMPUTER. SAID EVERYTHING WAS FINE; NOTHING TO FIX. REALLY SHOOK UP WIFE PASSENGER AND ME. HAS NOT HAPPENED AGAIN. AM REPORTING THIS YEARS LATER BECAUSE OF CURRENT GM COMPACT CAR IGNITION PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568746March 12, 2014
EXTERIOR LIGHTING
THE HEADLIGHT HAS MOISTURE INSIDE OF IT AND WILL NOT COME ON WHILE TRAVELING IN THE DARK. I TRIED THE HIGH BEAM AND IT DID NOT RESPOND EITHER. AFTER MY VACATION I TOOK MY VEHICLE TO THE DEALERSHIP IN HOPE OF FINDING OUT IF I NEEDED TO CHANGE THE BULB, BUT ONCE MY ENTIRE FRONT END WAS REMOVED I WAS TOLD BY THE DEALERSHIP THAT THE HEADLIGHT GLOBE NEEDED TO BE REPLACED. I HAVE NEVER BEEN IN AN ACCIDENT WITH MY VEHICLE NOR HAVE I RECEIVED ANY NOTIFICATION OF A DEFECTIVE PART FOR MY VEHICLE. AFTER ABOUT A FEW DAYS THE LIGHTS CAME ON WITHOUT ANY REPAIRS. I HAVE BEEN EXPERIENCING THE SAME PROBLEM EVERY SINCE THE INITIAL BLACK OUT WITH MY HEADLIGHTS. AGAIN I PURCHASED THIS VEHICLE FROM THE DEALERSHIP TOYOTA OF HATTIESBURG MARCH 2013. I HAVE YET TO BE NOTIFIED OF ANY INFORMATION REGARDING THIS DEFECT WITH MY HEADLIGHTS. I WAS TOLD BY THE DEALERSHIP THAT THE COST OF THE REPAIR WOULD COST ME OUT OF POCKET 2,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX