Cadillac SRX Complaints

3,266 consumer complaints on file.

#10588552May 15, 2014
STRUCTURE
THIS VEHICLE IS EQUIPPED WITH BLIND SPOT SENSORS AND THE ONES LOCATED ON THE PASSENGER SIDE OF THE VEHICLE HAVE NEVER WORKED PROPERLY FROM THE TIME OF PURCHASE OF THE VEHICLE. WE HAVE BEEN WORKING WITH THE DEALERSHIP FOR RESOLUTION FOR THE PAST YEAR AND A HALF WITH NO SUCCESS. THE SENSOR ONLY WORKS 40 PERCENT OF THE TIME AND THE REMAINDER IS JUST FALSE READINGS OR NO READINGS AT ALL CREATING THE POTENTIAL FOR AN ACCIDENT THAT COULD BE LIFE THREATENING. I FILED A COMPLAINT WITH GM AND THEY HAVE COME BACK AND SAID THIS IS NORMAL AND THEY WILL NOT ADDRESS THE ISSUE, I FIND IT HARD TO BELIEVE THAT THEY CONSIDER A SAFETY FEATURE DESIGNED TO PREVENT ACCIDENTS ON THE HIGHWAY THAT ONLY WORKS 40 PERCENT OF THE TIME AS BEING NORMAL. IF THIS ISSUE IS NOT ADDRESSED AT SOME POINT IN TIME THERE WILL BE A FATAL ACCIDENT. IT IS NOT A MATTER OF IF, BUT ONE OF WHEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588068May 13, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
APPROX 5 SECOND LAG IN ACCELERATION WHEN DEPARTING PARKING SPACE. TWO OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587848May 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE ABS WARNING LIGHT ILLUMINATED SPORADICALLY. THE CONTACT ALSO STATED THAT WHEN APPLYING THE BRAKES, THE BRAKES WOULD SEIZE AND EXHIBIT A SCREECHING SOUND. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V151000 (SERVICE BRAKES, HYDRAULIC) BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000 AND THE CURRENT 126,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586747May 6, 2014
ENGINE, ELECTRICAL SYSTEM
LEASED VEHICLE FROM CADILLAC DEALER IN MOBILE AL IN OCT 2007. HAD PROBLEMS RIGHT AWAY GAUGES WOULD QUIT WORKING. DEALER SAID COULDN'T REPEAT PROBLEMS. MAY 2008 MOVING TO TX, WHILE ATTEMPTING TO ENTER I-10 FROM REST STOP, ENGINE QUIT RUNNING, NO POWER STEERING, OR BRAKES. MANAGED TO GET OFF ROAD. AFTER 5 MINUTES STARTED AGAIN. DEALERS IN LA AND TX COULDN'T DUPLICATE PROBLEM. CAR CONTINUED TO QUIT RUNNING OFF AND ON. BATTERIES BURNED UP ON TWO OCCASIONS, TECHNICIANS SUSPECTED BAD HARNESS BUT COULDN'T LOCATE PROBLEM. RETURNED TO AL IN 2009, TOOK CAR TO DEALER TOLD THEM TO FIX, REPLACE OR TAKE BACK. THEY SAID COULDN'T DUPLICATE SO I LEFT THE CAR WITH THEM AS AN UNSAFE VEHICLE. THE CONSUMER STATED HE EXPERIENCED PROBLEMS WITH THE VEHICLE RATTLING AND THE GAUGES NOT WORKING. THE DEALER FOUND THE SOURCE OF THE RATTLE, WHICH WAS AN EXHAUST BRACKET THAT WAS NOT INSTALLED CORRECTLY, BUT COULD NOT LOCATE THE PROBLEM WITH THE GAUGES, OR WHY THE ENGINE STALLING. SEVERAL DAYS LATER, THE VEHICLE WOULD NOT START. IT WAS DETERMINED THE BATTERY WAS DEAD. A NEW BATTERY WAS INSTALLED, AND AS THE CONSUMER WAS DRIVING, THE GAUGES STOPPED WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586642May 5, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TWO PROBLEMS, 1) THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL LEFT IN THE TANK AND 2) THE RANGE REPORTED ON THE INSTRUMENT PANEL DOES NOT REFLECT THE AMOUNT OF FUEL REMAINING. 1) VISUALLY THE GAUGE NEEDLE DOES NOT GRAPHICALLY ALIGN WITH THE TIC MARKS SHOWING FULL, 3/4, 1/2, 1/4 AND LOW LEVEL. THIS MAKES IT VERY HARD TO FIGURE OUT JUST HOW MUCH FUEL IS LEFT IN THE TANK. 2) THE "RANGE REMAINING" INDICATOR TRACKS FASTER FUEL USE AS THE FUEL LEVEL DECREASES. THE LAST QUARTER TANK (AS SHOWN ON THE VISUAL GAUGE) IS USED UP IN LESS THAN 50 MILES, WHICH DOESN'T MAKE SENSE IF THE FULL TANK READS A FULL RANGE OF 345 MILES. THE RANGE INDICATOR DOES NOT SEEM TO CORRESPOND TO THE LEVEL OF FUEL IN THE TANK. WITH A LOW AMOUNT OF FUEL, LESS THAN A 1/4 TANK, THE "RANGE REMAINING" INDICATOR DROPS OFF VERY RAPIDLY, WITHIN LESS THAN TEN MILES OF DISTANCE TRAVELED AT CONSTANT SPEED, FROM A RANGE OF ABOUT 50 MILES TO 0 MILES LEFT. DRIVING ON DESERT ROADS WITHOUT MANY GAS STATIONS AROUND, MAKES FOR A REAL GUESSING GAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586387May 3, 2014
STRUCTURE:BODY
RIGHT AND LEFT TURN SINGLES HAVE GONE OUT 6 TO 7 TIMES SINCE I HAVE OWNED THE CAR. WHEN THEY ARE REPLACED THEY ONLY LAST A FEW WEEKS. MY DEALERS SATES THAT THE PLUGS NEED REPLACED. I HAVE HEARD THAT THIS AFFECTS 2004 THROUGH 20009. WITH LARGE NUMBER I THINK IT SHOULD BE RECALLED. 30% OF ALL ACCIDENTS ARE CAUSED BY NOT USING OR FAULTY TURN SINGLES. THE DEALER CHARGES $200.00 TO REPLACE THE BULBS PER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586097May 2, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING A 3-4 SECOND DELAY IN ACCELERATION. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586098May 2, 2014
POWER TRAIN
UPON ACCELERATION FROM A COMPLETE STOP OR ROLLING STOP, THE VEHICLE WILL STALL FOR APPROXIMATELY 2-3 SECONDS. THIS INCIDENT HAS OCCURRED MORE THAN 5 TIMES IN THE LAST YEAR. THE VEHICLE CURRENTLY HAS 55,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586213May 2, 2014
POWER TRAIN, STRUCTURE:BODY
TIME LAG WHEN CAR IS AT A HILL STOP OR FWD GEAR HESITATION FROM COMING OFF HILL OR RXR CROSSINGS, WOULD ROLL BACKWARD FROM COMING OUT OF BRAKE TO GAS PEDAL LIKE NO PWR RESPONSE FROM ENG. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10585943May 1, 2014
AIR BAGS
MY WIFE'S 2006 CADILLAC SRX STEERING WHEEL MODULE INFLATABLE COVER IS STICKY. ONCE YOU TOUCH IT WITH YOUR FINGER IT BECOMES ATTACH TO THE STEERING WHEEL COVER. I HAVE THE SAME PROBLEM WITH MY 2001 CHEVROLET CORVETTE ODI CONFIRMATION NUMBER 10585936. I BELIEVE THIS THIS IS A SAFETY ISSUE SINCE IT AFFECTS STEERING OF THE VEHICLE AND INFLATABLE AIR RESTRAINT SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585950May 1, 2014
ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STABILITY WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585956May 1, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN, ELECTRICAL SYSTEM
FROM A COMPLETE STOP, ATTEMPTING TO PULL OUT INTO TRAFFIC, VEHICLE EXHIBITS LAG OR HESITATION WHEN ACCELERATING, EVEN WITH ACCELERATOR PUSHED TO THE FLOOR. THIS SITUATION HAS THE POTENTIAL TO BECOME A SAFETY ISSUE IN THE EVENT A DRIVER IS UNABLE TO ACCELERATE ADEQUATELY WITH ONCOMING TRAFFIC. VEHICLE HAS THE 3.0L VVT DOHC V6 SIDI ENGINE WITH A 6-SPEED AUTOMATIC TRANSMISSION, ALL WHEEL DRIVE (AWD). THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584928April 25, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR HATCH OPENED ON IT'S OWN. THIS MOST RECENT TIME MY HUSBAND DID NOT NOTICE THAT IT HAD HAPPENED & ENTERED OUR GARAGE WITH IT UP, BREAKING THE WINDOW & WIPER UNIT. AS WE THOUGHT BACK, I HAD ONE TIME WITHIN THE PAST 3 MO. WHEN I WAS DRIVING & DISCOVERED IT WAS UP. ALSO, EACH OF US HAD ONE TIME WHEN WE CAME OUT OF A STORE & FOUND IT UP, EVEN THOUGH WE ALWAYS LOCK THE VEHICLE. WE EACH DISMISSED THESE EARLIER INCIDENTS THINKING WE MUST HAVE DONE SOMETHING WRONG. WE ARE HAVING THE DEALERSHIP THAT REPAIRED THE DAMAGE CHECK TO SEE IF THEY CAN FIND SOME DEFECT THAT WOULD CAUSE THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10584633April 24, 2014
VEHICLE SPEED CONTROL, ENGINE
STOPPED AT A LIGHT. LIGHT CHANGED TO GREEN AND PRESSED PEDDLE TO ACCELERATE. VEHICLE STARTED NORMALLY INTO INTERSECTION AND THEN WOULD NOT CONTINUE FOR 5 TO 7 SECONDS. THE ENGINE WAS AT IDLE, NOT STALLED, AND WOULD NOT RESPOND TO THE PEDDLE NO MATTER WHAT INPUT WAS RENDERED. BEEN TO DEALER SEVERAL TIMES AND EVEN HAD A RECORDER INSTALLED, BUT THEY COULD FIND NOTHING WRONG AND RETURNED THE VEHICLE TO US. THIS WILL EVENTUALLY CAUSE A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583976April 21, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING MY SRX BACK TO WORK ON AIRPORT RD IN WATERFORD MICHIGAN AT 40MPH. THERE WAS NO TRAFFIC WITHIN VIEW OF ME WHEN ALL OF THE SUDDEN MY SUNROOF EXPLODED DROPPING GLASS ALL OVER MY INTERIOR AND MYSELF. I WAS UNHARMED OTHER THAN A FEW VERY SMALL PIECES SCRATCHING MY ARM. I LOOKED ON THE INTERNET TO FIND THAT THIS HAS HAPPENED TO OTHER OWNERS HOWEVER WHEN I AND OTHER HAVE CALLED GM TO DISCUSS THE PROBLEM WE ALL GET THE SAME ANSWER."I HAVE NEVER HEARD OF THAT HAPPENING" I BELIEVE THAT THIS IS YET ANOTHER MANUFACTURER PROBLEM WITH GM AND THEY ARE DODGING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583635April 19, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE:BODY
WATER DRAIN FROM MOON ROOF SEPARATED AND WATER FLUID ED THE VEHICLE SHORT IN OUT MANY COMPONENTS. TOOK IN FOR SERVICE HAD TO PAY $1900. THIS SHOULD HAVE BEEN COVERED I FEEL THAT THIS REPAIR SHOULD HAVE BEEN COMPLETED AT NO COST TO ME. BEING THAT THERE WERE AT LEAST FIVE OTHER VEHICLES IN THE SAME DEALER REPAIR SHOP AT THE SAME TIME. SPOKE TO THE TECHNICIAN REPAIRING THE CAR BEFORE MINE AND WAS TOLD HE KNEW ACTUALLY WHAT THE PROBLEM WAS. HE SHOWED ME THAT THE DRAIN TUBE CAME FROM THE FACTORY PULLED TO SHORT AND TIGHT AND WHEN THERE IS A HEAVY RAIN THE RUN OFF CAUSED THE TUBING THAT RUN DOWN THE FRONT WINDSHIELD END PILLARS TO SEPARATE WHICH THEN LEADS TO WATER FILLING THE INTERIOR CABIN OF THE VEHICLE, IN BETWEEN THE DOORS, OVER THE DASH AND IT'S INTERIOR COMPONENTS, DOWN INTO THE LIFT GATE AND ONTO THE INTERIOR FLOORING WHICH IT HAD AND FLOODING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582904April 15, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE LOST ACCELERATION POWER WITHOUT WARNING. THE VEHICLE REGAINED POWER INDEPENDENTLY. THE FAILURE RECURRED A DOZEN TIMES OVER A PERIOD OF SEVEN MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,500 AND CURRENT MILEAGE WAS 4,349.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583002April 15, 2014
POWER TRAIN
THE VEHICLE LOST POWER IMMEDIATELY UPON ACCELERATION. THE ISSUE REPEATED ITSELF TWICE SINCE THIS FIRST TIME. IT PRESENTS DANGER OF COLLISION TO ANYONE INSIDE. DESPITE HAVING A WARRANTY NOBODY IS WILLING TO REPAIR THE ISSUE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579376April 12, 2014
ENGINE
THERE IS A P008 CODE THAT ONSTAR DETECTED AND SAID I MAY HAVE ENGINE PROBLEMS. THIS WOULD ENABLE THE CAR TO HAVE PERFORMANCE ISSUES. I CALLED GM CUSTOMER SERVICE AND THEY WANT ME TO PAY TO HAVE ANOTHER DIAGNOSTIC TEST DONE AND DOES NOT WANT TO REPAIR MY CAR WHICH I THINK THEY SHOULD BECAUSE MY CAR DOES NOT HAVE 100,000 MILES ON IT. THERE SHOULD NOT BE ENGINE PROBLEMS WITH A CAR THAT DOESN'T EVEN HAVE 100,000 MILES YET. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579163April 11, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE REGAINED POWER INDEPENDENTLY. THE FAILURE OCCURRED FOUR TIMES OVER A PERIOD OF A YEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 5/27/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX