Cadillac SRX Complaints

3,266 consumer complaints on file.

#10746970August 7, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING ON HIGHWAY WHEN I HEARD A SOUND LIKE AN OBJECT HITTING THE CAR. THE SUNROOF BEGAN TO SHATTER. THERE WAS NO ONE AROUND WHO MAY HAVE HIT THE CAR OR SUNROOF. UPDATED 09/15/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746974August 7, 2015
POWER TRAIN
I NOTICED WHEN CAR IS ON INCLINE THE TRANSMISSION DISENGAGES AND ROLLS BACK. THIS OCCURS WHEN FOOT IS TAKEN OFF BRAKE. THE DEALERSHIP NOTICED THE SAME PROBLEM ON OTHER SRX"S. SERVICE MANGER CLAIMED HE INFORMED GM HEADQUARTERS AND NO SOLUTION IS AVAILABLE. UPDATED 09/15/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745764August 3, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. UPON OPENING THE REAR HATCH DOOR, IT STARTED TO CLOSE BY ITSELF WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR STRUT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745605August 2, 2015
UNKNOWN OR OTHER
ON TUESDAY, JULY 21, I WAS AT A STOPLIGHT ON THE CORNER OF MERRICK AVENUE AND STEWART AVENUE IN GARDEN CITY, NY. WHILE WAITING FOR THE LIGHT TO TURN GREEN, THERE WAS A LOUD POP. I BRIEFLY LEFT MY AUTOMOBILE AND SAW THAT THE SUNROOF WAS SHATTERED. I TURNED AT THE LIGHT SINCE MY DESTINATION WAS LESS THAN A BLOCK FROM WHERE THE INCIDENT TOOK PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745218July 31, 2015
WHEELS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SINCE PURCHASED NEW, THIS CAR HAS BEEN INVOLVED IN A NUMBER OF RECALLS THAT HAVE/HAVE NOT BEEN ANNOUNCED. THE FIRST INCIDENT OCCURED 3 MONTHS AFTER PURCHASE--AT SLOW SPEEDS, THE VEHICLE MADE A NOISE SIMILAR TO THAT OF WORN BRAKE PADS/ROTOR AT SLOW SPEEDS. UPON MY PERSONAL INSPECTION, THE BLUE LUG NUTS WERE LESS THAN HAND TIGHT ON DRIVERS FRONT AND PASSENGER REAR--THE CAR WAS TAKEN TO DEALERSHIP FOR FIRST OIL CHANGE AND TO INSPECT THIS DEFECT--THEY STATED THAT THIS VEHICLE WAS NOT PART OF THE LUG NUT RECALL THAT WAS PREVIOUSLY ISSUED ON OTHER SRX MODELS.I STATED CONCERN OF THE INTEGRITY OF THE WHEEL STUDS SINCE THEY WERE LIKELY STRESSED WHILE DRIVING WITH LOOSE NUTS, ALONG WITH POTENTIAL UNEVEN TIRE WEAR, BUT THE DEALERSHIP DID NOT AGREE. 6 MONTHS LATER, A RECALL WAS ISSUED FOR DOOR HANDLES--THE FIX WAS REMOVING AND MILLING DOWN PARTS AND PLACING BACK ON. 6 MONTHS LATER, THE CAR WOULD NEARLY STALL OUT/HAVE DELAYED RESPONSE TO ACCELERATION AFTER STOPPING AT A STOP SIGN--THIS COULD HAVE CAUSE SERIOUS INJURY IF OCCURED WHILE PULLING OUT INTO TRAFFIC (LUCKILY NEVER THE CASE)-- THOUGHT THIS WAS DUE TO WIFE LETTING GAS LEVEL REACH LOW LEVEL BEFORE REFILLING, BUT FOUND OUT WAS ELECTRONIC ISSUE IN THE PROGRAM (RECALLED AND FIXED). 2 MONTHS LATER THE CAR DOES NOT SHIFT WELL BETWEEN RAPID ACCELERATION--RECIEVED NOTIFICATION OF ANOTHER COMPUTER ISSUE THAT CONTROLS THE TRANSMISSION. (ALTHOUGH A CARD WAS SENT IN THE MAIL NOTIFYING OF THIS ISSUE, THIS DID NOT SHOW UP ON THE NHTSA WEBSITE WHEN SEARCHED). A TRUE CONCERN FOR THE SAFETY OF MY WIFE AND 2 SMALL CHILDREN--ADDITIONALLY DUE TO THE NATURE OF SOME OF THESE ISSUES, THERE IS CONCERN WITH THE MECHANICAL INTEGRITY OF THIS VEHCILE IN THE FUTURE--STRESS ON WHEEL STUDS, DRAWN OUT AUTOMATIC SHIFTING CAUSING STRESS ON THE TRANSMISSION.ALTHOUGH MANY OF THESE ITEMS HAVE BEEN "FIXED" THESE CORRECTIONS DO NOT TAKE INTO ACCOUNT OTHER DAMGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745251July 31, 2015
UNKNOWN OR OTHER
LOSS OF AIR PRESSURE , NO APPARENT DAMAGE, PUNCTURE OR VISIBLE CAUSE . SAME MICHELIN TIRE WILL LOSE 2-3 # OVER ONE WEEK OF DRIVING . DEALERSHIP CHECKED TWICE, TIRE COMPANY THOROUGHLY CHECKED AND CONCLUDED LEAK MAY BE CAUSED DURING THE MANUFACTURE OF THE TIRE AND OR THE RUBBER COMPOUND. AIR PRESSURE MUST BE CHECKED WEEKLY AND BROUGHT UP TO RECOMMENDED PRESSURE,35 PSI .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744932July 30, 2015
EXTERIOR LIGHTING
THE HEADLIGHTS/HEADLAMPS FILL UP WITH WATER , EXCESSIVE CONDENSATION AND CAUSE ERRATIC BEHAVIOR, MEANING FALSE READINGS ON DASH ABOUT LIGHTS OUT ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743323July 24, 2015
UNKNOWN OR OTHER
WE HAVE BEEN RECEIVING THE CARD TELLING US WE HAVE ACTIVE RECALLS ON OUR VEHICLE OF THE FOLLOWING: 13053 DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE; 13116 LOOSENING OF THE WHEEL NUTS; 14132 LAG IN ACCELERATION & 14457 REAR TOE LINK ADJUSTER LOCK NUT TORQUE. WE HAVE TAKEN THE VEHICLE TO SAM SWOPE CADILLAC IN LOUISVILLE KY & CHAMPION CHEVROLET IN LAGRANGE KY & BOTH REFUSE TO PERFORM THE RECALL WORK BECAUSE OUR TITLE IS A REBUILT TITLE. WHY DOES THAT MAKE A DIFFERENCE, WE STILL NEED TO HAVE THESE ISSUES FIXED. OUR VEHICLE IS PROPERLY TITLED, LICENSED & WE HAVE FULL COVERAGE INSURANCE. (THE REASON IT IS A REBUILT TITLE WAS REAR DAMAGE ON THE LOT. IT ONLY HAD 35 MILES ON IT WHEN WE GOT IT!) I WANT TO GET THESE RECALLS TAKEN CARE OF, BUT CAN'T FIND ANYONE TO PERFORM THEM THRU THE RECALL NOTICE. COULD YOU PLEASE ADVISE WHAT OUR NEXT STEPS OUGHT TO BE? REBUILT TITLE OR NOT, THESE RECALL SERVICES NEED TO BE PERFORMED ON OUR VEHICLE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735753July 22, 2015
POWER TRAIN
WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN PHONES. THEY HAVE ALSO REFUSED TO REMEDY THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735761July 22, 2015
POWER TRAIN
WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN PHONES. THEY HAVE ALSO REFUSED TO REMEDY THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735364July 20, 2015
SUSPENSION
I PURCHASED THE CAR NEW, BUT THE FRONT SUSPENSION HAS BEEN A PROBLEM FROM THE BEGINNING. SQUEAKS, RATTLES, VIBRATIONS AND THUMPING PREVAILED FROM THE BEGINNING THE DEALER REPLACED A STRUT AFTER 10K, THEN STEERING AND THEN BUSHINGS. HOWEVER, ALL THE SYMPTOMS ABOVE REMAINED. AT LOWER SPEEDS, THE VIBRATIONS WORSENED, AS DID THE MOANING, THE RATTLING, ETCETERA. OTHERWISE, THE CAR AS A WHOLE HAS BEEN RELIABLE, INCLUDING ENGINE AND BRAKES. I PERFORMED ALL SCHEDULED MAINTENANCE RELIGIOUSLY, I DRIVE GENTLY AND MOSTLY HIGHWAY. A NEW DEALER OPENED CLOSER TO HOME, AND I BEGAN GOING TO THEM. LAST DECEMBER, I ASKED THEM TO REPAIR THE FRONT END, AFTER YEARS OF ENDURING A LOUSY RIDE. THE VEHICLE NOW HAD 80,000 MILES. AFTER 3 DAYS, AND $1700, THE DEALERSHIP SEEMED TO HAVE FIXED THE ISSUES, WITH NEW STRUTS, BUSHINGS AND STEERING COIL. HOWEVER, WITHIN 3 MONTHS, ALL THE ORIGINAL DEFECTS REEMERGED. IN FACT, THE VIBRATIONS WORSENED, WITH A FEELING THAT THE ENTIRE SUSPENSION WAS LOOSE FROM THE CHASSIS, AND VIBRATIONAL THUMPS AT HIGHWAY DRIVING SOUND LIKE AN 18 WHEELER WHEN IT DRIVES OVER TRAIN TRACKS, WITH BOOMS, AS IF THE AXLE DISENGAGES FROM THE ENTIRE MONO-FRAME. THE ENGINE HAS BEEN RELIABLE AND FINE, I LIKE THE INTERIOR AND EXTERIOR LOOKS. HOWEVER, I STRONGLY BELIEVE THE FRONT SUSPENSION IS A FUNDAMENTAL DESIGN FLAW AND HAS ROBBED ME FROM ENJOYING ANY MOMENT IN THIS VEHICLE. FINALLY, I AM GETTING MORE CONCERNED ABOUT THE SAFETY OF THE FRONT END. IF THE DEALERSHIP CAN'T IMPROVE IT, WHEN I SCHEDULE MY SERVICE IN TWO WEEKS, I WILL SELL MY CAR IN DESPAIR, BUT I'M DEEPLY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE, THE AWFUL RIDE QUALITY, AND CHRONIC SYMPTOMS WHICH NO CAR SHOULD EVER DISPLAY. I SINCERELY HOPE YOU CONSIDER THIS PROBLEM IN THIS VEHICLE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734748July 17, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE INTERMITTENTLY DROPPED DOWN AND TRIED TO CLOSE CONSTANTLY WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND HEAD THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 11/25/15*LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10734203July 15, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AFTER OPENING THE REAR POWER LIFTGATE DOOR, THE DOOR ERRONEOUSLY CLOSED WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE CONTACT WAS TEMPORARILY ENTRAPPED AND HAD DIFFICULTY EXITING FROM THE POWERED DOOR. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733332July 10, 2015
TIRES, TIRES:VALVE
I PURCHASED A NEW 2014 CADILLAC SRX. AFTER LESS THAN TWO YEARS AND 24,728 MILES THE DEALER TELLS ME MY TIRES ARE WORN OUT. I QUESTION THE DEALER BECAUSE I HAVE MAINTAINED THE TIRES IN ACCORDANCE WITH GM AND CADILLAC GUIDELINES. I DID NOT UNDERSTAND WHY A 40K VEHICLE WOULD HAVE SOLD NEW WOULD REQUIRE NEW TIRES WHEN LESS THAN TWO YEARS OLD. THE QUALITY OF THE TIRES BEEN SOLD ON NEW VEHICLES NEEDS TO BE INVESTIGATED. THIS IS A TOTAL MISREPRESENTATION TO THE CONSUMER. UPDATED 10/06/15*LJ UPDATED 11/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732746July 8, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN IT'S ACCELERATION RESPONSE TIME. TO BACK UP GALLERY CAMERA ERROR WANING CODES ON JUNE 18TH I CONTACTED GENERAL MOTORS REGARDING MY VEHICLE PROBLEM AND ISSUES WITH GETTING ASSISTANCE FROM LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). I HAVE BEEN WORKING WITH [XXX] A SUPERVISOR AT GENERAL MOTORS, CASE # [XXX] WHO CAN BE REACHED AT 18667905700 EXT # [XXX], [XXX] CONTACTED LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). ABOUT GETTING HELP THROUGH MY CURRENT WARRANTY TO FIX THE ISSUES WITH THE CAR, HE WAS INFORMED BY [XXX], THAT THEY WILL NOT BE ABLE TO PROVIDE ME A LOANER CAR PER THE DMA. AND SERVICE MANAGER ADVICE, WITH THE KNOWLEDGE THAT THERE IS CLUSTERS ARE ON RESTRICTION SO WE CAN NOT GET ONE ISSUE WITH THE VEHICLE AND THAT THEY "ARE ON RESTRICTION SO WE CAN NOT GET ONE" ([XXX] , LEGACY AUTOMOTIVE WARRANTY ADMINISTRATOR) SEE EMAIL ABOVE. CURRENT SITUATION: ON JULY 8TH, I CONTACTED GNERAL MOTORS ABOUT THE RECALL ON VIN: [XXX] AND TO VERIFY THAT THE CLUSTER DISPLAY WAS ORDERED AND THAT THE KNOWN ISSUES WAS FIXED. THE FINDINGS ARE AS FOLLOWS: THERE HAS BEEN MORE THAN 10 RECALLS ON THIS VEHICLE. STILL NO RESOLUTION TO THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732291July 6, 2015
AIR BAGS, SEAT BELTS
HIT HEAD ON BY TRUCK GOING APPROX. 45 MPH THAT SWERVED INTO MY CENTER TURN LANE. FRONT END DEMOLISHED - CAR WAS TOTALED - BUT AIR BAGS DID NOT DEPLOY. SEAT BELT DID NOT LOCK ON IMPACT. SIDE OF MY HEAD HIT DRIVER'S WINDOW OR FRAME - WAS CATAPULTED FORWARD AND CAUGHT IN SEAT BELT WHEN IT PULLED OUT ALL THE WAY, RESULTING IN HORRIFIC AND PAINFUL CHEST, ABDOMEN AND LEFT LEG INJURIES (SOFT TISSUE).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10731431July 1, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING NOISE WAS PRESENT WHEN DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DIFFERENTIAL BOLTS WERE WORN AND A GASKET HAD RUPTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 112,200. UPDATED 09/15/15*LJ UPDATED 11/03/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730759June 27, 2015
ELECTRICAL SYSTEM
THE KEY STICKS IN IGNITION. DIFFICULT TO GET THE "LOCKING SYSTEM" ?? TO RELEASE SO THE KEY WILL COME OUT. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS. I HEARD ABOUT THIS WEBSITE TODAY ON THE RADIO. HOPE YOU CAN HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730795June 27, 2015
ENGINE
THE CAR SERGE'S ALL THE TIME, THE MOTOR SOUNDS LIKE A DIESEL WHEN YOU START IT FOR ABOUT 10 SECONDS THEN GOES AWAY. HAD THE OIL CHANGED AND DID EVERYTHING I AND THE MECHANICS COULD DO AND IT IS STILL THERE. THE KEY KEEPS GETTING STUCK AND HARD TO START. THIS CADILLAC SRX ONLY HAS 82K MILES AND THIS HAS BEEN GOING ON FOR OVER 25K MILES. GUESS I JUST NEVER NEED TO BY A CADILLAC AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726387June 20, 2015
AIR BAGS
I WAS IN A SEVERE CRASH AND SUFFERED A SEVERE CONCUSSION. MY RIBBON FLEW OFF MY HEAD WHEN I CAME TO, I DID LOSE CONSCIOUSNESS AND WOKE UP TO ON STAR TELLING ME MY VEHICLE WAS IN A CRASH. I HAVE SEVERE PAIN IN MY NECK SHOULDER, ABRASIONS TO THE LEFT SIDE OF MY BODY AND BRUISING. THE VEHICLE IS TOTALED BUT THE AIRBAG NEVER DEPLOYED AND IT SHOULD HAVE WITHOUT A DOUBT. THERE WAS SEVERE DAMAGE TO THE ENTIRE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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