Cadillac SRX Complaints

3,266 consumer complaints on file.

#10789570November 10, 2015
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789201November 9, 2015
UNKNOWN OR OTHER
WHILE PUTTING GROCERIES IN THE BACK OF THE SRX THE POWER LIFT GATE CAME DOWN WITHOUT WARNING AND HIT ME IN THE BACK. I WAS ABLE TO HIT THE BUTTON AND OPEN THE GATE BACK UP. AFTER ABOUT 10 SECONDS OR SO IT CAME BACK DOWN. IT WILL NOT STAY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787646November 2, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 77,921.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787546November 1, 2015
EXTERIOR LIGHTING
CONDENSATION IN BOTH HEADLIGHTS HAVE CAUSED BOT HEADLIGHTS TO GO OUT. FIRST HEADLIGHT WENT OUT WHILE RAINING AT NIGHT ON A SECONDARY ROAD. ABOUT 5 DAYS LATER AFTER THE CONDENSATION DRIED THE HEAD LIGHT CAME BACK ON. THIS TIME THE LEFT HEADLIGHT WENT OUT AFTER A PROLONGED RAIN AND NOW THE RIGHT HEADLIGHT IS OUT DUE TO CONDENSATION IN THAT ENCASEMENT. I BOUGHT THE GM MAJOR GUARD WARRANTY AND WAS TOLD THIS WAS BUMPER TO BUMPER COVERAGE, YET AM BEING TOLD BY THE DEALERSHIP AND GM THIS IS NOT COVERED. THIS IS AN OBVIOUS MANUFACTURING DEFECT WHICH IS A A TRUE SAFETY CONCERN. WHY IS GM NOT BEING HELD ACCOUNTABLE FOR THIS. THIS EVENTUALLY RESULT IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787067October 29, 2015
ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS, SUSPENSION
I HAVE HAD MY CAR 6 YEARS AND IT HAS BEEN IN THE SHOP OVER AND OVER FROM THE ENGINE LIGHTS ,STABILIZE BAR, POWER STEERING, TRANSMISSION PROBLEM, ANTI LOCK BRAKE AND TRACTION CONTROL LIGHT, SECURITY LIGHT, CATALYTIC CONVERTOR, WOULD NOT START, REMOTE NOT DETECTED, SUNROOF LEAKS, OIL LEAK, SEAT BELT, BRAKES PROBLEM, GAS MILE NOT ACCURATE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787101October 29, 2015
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS FAILED AND THAT THERE WAS WATER INSIDE THE SEALED HEAD LAMP UNIT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787104October 29, 2015
EXTERIOR LIGHTING
PASSENGER SIDE FRONT SEALED HEADLAMP HAD A BUILD UP OF WATER AND SHORTED OUT. WHILE DRIVING ON THE HIGHWAY.RT. 495 IN MA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786644October 28, 2015
UNKNOWN OR OTHER
THE VEHICLE'S SUNROOF DRAIN HOSE MATERIAL SHRINKS DUE TO CHANGING ENVIRONMENTAL CONDITIONS. THIS RESULTS IN THE DRAIN HOSES DETACHING FROM THE DASH OR SUNROOF MODULE. WATER LEAKS INTO THE VEHICLE DAMAGING INTERIOR COMPONENTS INCLUDING WIRING, ELECTRONIC MODULES, THE SOUND DEADENER AND CARPET. THIS HAPPENS EVERY TIME IT RAINS OR THROUGH CAR WASHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786651October 28, 2015
EXTERIOR LIGHTING
BOTH HEAD LIGHTS FILLED UP WITH SO MUCH CONDENSATION IT SHORTED THE BULBS TO WHERE THEY DID NOT WORK AT ALL....IN THE RAIN...LATE AT NIGHT!...ON THE HIGHWAY WITH CHILDREN IN THE CAR!! I WAS UNABLE TO SEE ANYTHING AND HAD TO USE FLOOD LAMPS ON MY DRIVE HOME WITH MY CHILDREN IN THE CAR IN THE CITY AND ON THE HIGHWAY. LOOKED THIS UP AND IT IS VERY COMMON FOR THIS MAKE AND MODEL....THIS IS A HUGE SAFETY CONCERN. THERE COULD HAVE EASILY BEEN A CRASH OR FATALITY IF I WAS NOT COMFORTABLE DRIVING IN UNCOMFORTABLE CONDITIONS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786501October 27, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE NOTICED THAT IT HAS BEEN A LOT OF COMPLAINTS ABOUT THE HEADLIGHTS ON CADILLAC SRX AND IT IS VERY EXPENSIVE JUST TO REPLACE THE PART. THE LIGHT JOUST GOES OUT IF YOUR DRIVING OR NOT AND IT SHOULD BE A RECALL ON THIS BEFORE SOMEONE HAS A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786045October 26, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THERE WAS A RECALL ON THE LOW BEAM HEADLIGHT PLUG ASSEMBLY ON THE 2010 SRX. THE FAULTY PLUG WOULD CAUSE THE LOWBEAM HEADLIGHTS TO NOT FUNCTION. THE PLUG WOULD ALLOW FOR THE HIGH BEAMS TO WORK PROPERLY BUT THE PLUG WOULD NOT ALLOW THE HALOGEN LOWBEAM SAID TO WORK. DAVID TAYLOR SUPPOSEDLY FIXED THIS PROBLEM HOWEVER A FEW YEARS LATER THE LOWBEAM HEADLIGHTS BECAME COMPLETELY INOPERABLE CAUSING THE DRIVER TO HAVE ZERO VISIBILITY WHILE USING THE HEADLIGHTS. THE HIGHBEAMS WOULD WORK PERFECTLY. I ARGUED WITH THE DEALER THAT IT HAD SOMETHING TO DO WITH THE PLUG HOWEVER THEY INSISTED THAT THE PROBLEM WAS THAT THE LIGHT ASSEMBLY BECAUSE OF FAULTY MANUFACTURING ALLOWED WATER TO ENTER THE LOW BEAM LENS AND IN TURN CLOUD THE LENS. I INSISTED OTHERWISE BECAUSE THERE WAS VISIBLE CONDENSATION IN THE HEADLIGHT ASSEMBLY BUT NONE IN THE LOW BEAMS. UNFORTUNATELY THIS SITUATION HAD ME OVER A BARREL BECAUSE THE DRIVER HAD ALREADY BEEN RISKING THEIR LIFE AND OTHER DRIVERS LIVES ON THE ROAD WHILE BEING FORCED TO DRIVE WITH ONLY HIGH BEAMS OR WITHOUT ANY ILLUMINATION OF THE ROAD WAY AT ALL. I HAD NO CHOICE BUT TO SPEND 1500 DOLLARS ON HEADLIGHTS. NOW REGARDLESS OF THE REASON WHETHER IT WAS A FAULTY MANUFACTURED PLUG OR A FAULTY SEALED MANUFACTURED HEADLAMP ASSEMBLY THE PROBLEMS IT POSES ARE THE SAME. CADILLAC HAS A POORLY MANUFACTURED HEADLIGHT ASSEMBLY AND PLUG ASSEMBLY THAT ARE ENDANGERING PEOPLE'S LIVES. WHEN THESE LOW BEAMS BECOME INOPERABLE THE DRIVER HAS ZERO VISIBILITY AND ARE FORCED TO CHOOSE BETWEEN DRIVING WITH THEIR HIGHBEAMS ON AND BLINDING OTHER DRIVERS OR DRIVING WITHOUT ANY HEADLIGHTS WHICH COULD CAUSE DEATH OR BODILY HARM TO THE DRIVER OR ANY PROPERTY OR PERSONS THAT THE DRIVER CANNOT SEE. CADILLAC KNOWS THEY HAVE A PROBLEM BUT ARE WILLING TO RISK PEOPLE'S LIVES IN ORDER TO SAVE A FEW DOLLARS. THEY HAVE A FAULTY PRODUCT THAT THE NHTSA SHOULD RESOLVE BEFORE THERE IS LOSS OF LIFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786021October 26, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE REAR LIFT GATE ELECTRONIC CONTROL MODULE IS A MANUFACTURES DEFECT. THE SUNROOF DRAIN APPARENTLY IS A MANUFACTURERS DEFECT AND DOES NOT FUNCTION PROPERLY. IT DOES NOT DRAIN AND AS A RESULT ALLOWS WATER TO SHORT OUT AND DESTROY THE ELECTRONIC CONTROL MODULE. THE FIRST TIME THIS OCCURRED WAS WHILE THE VEHICLE WAS UNDER WARRANTY. THERE WAS A RECALL ON THE DRAIN THAT SHOULD HAVE FIXED THE PROBLEM BUT IT DID NOT. THE REAR LIFT GATE BECAME INOPERABLE AGAIN THIS TIME BECOMING COMPLETELY INOPERABLE. THE CADILLAC DEALER DAVID TAYLOR BLAMED THE SUNROOF DRAIN ONCE AGAIN WOULD NOT WARRANTY THEIR PAST WORK NOR THEIR FUTURE ATTEMPTS TO SOLVE THE PROBLEM SAYING ONLY THAT AT ANY TIME THE DRAIN COULD BECOME CLOGGED AGAIN CAUSING THE CONTROL MODULE TO SHORT OUT AND IF IT WAS PAST ONE YEAR OR TWELVE THOUSAND MILES THAT I WOULD JUST HAVE TO PAY ANOTHER GRAND TO HAVE IT FIXED AGAIN. SO BASICALLY A RECALL ITEM A MANUFACTURERS DEFECT THAT IS ARESPONSIBILITY OF CADILLAC IS NOW A REOCCURRING PROBLEM THAT IS SOLELY THE RESPONSIBILITY OF THE CUSTOMER TO SPEND A THOUSAND DOLLARS EVERY COUPLE OF YEARS FOR A NON WEATHER ABLE ITEM. THIS IS NOT A MOTOR OR TRANSMISSION OR A SET OF TIRES THIS IS A DESIGN DEFECT THAT IS THE RESPONSIBILITY OF THE MANUFACTURER AND THEREFORE THE DEALER. THE REAR LIFT GATE IS DANGEROUS WHEN OPERABLE DUE TO OPENING AND CLOSING IMPROPERLY ERRATICALLY AND UNEXPECTANTLY POSSIBLY GETTING AN ADULT CHILD OR ANIMALS LIMBS OR EXTREMITIES CAUGHT IN THE LIFT GATE. ALSO WHEN THE LIFT GATE BECOMES COPLETELY INOPERABLE ONE MIGHT HAVE A LIMB OR EXTREMITY CAUGHT AND NOT HAVE ANY MEANS OF OPENING THE LIFT GATE MANUALLY FOR WHEN IT STOPS WORKING THERE IS NO WAY TO RELEASE IT. CADILLAC IS OBVIOUSLY AWARE OF THE DEFECTIVE DESIGN AND MANUFACTURE OF THIS UNIT AND ARE RISKING CONSUMERS SAFETY BUT JUST REFUSE TO DO ANYTHING TO RESOLVE THE PROBLEM. 780000 GM LIFT GATES RECALLED WHY NOT CADILLAC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785136October 21, 2015
POWER TRAIN
WHILE ROLLING IN BUMPER TO BUMPER TRAFFIC TRANSMISSION SHIFTS VERY HARD FROM 1ST TO 2ND GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783271October 19, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781947October 14, 2015
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782252October 14, 2015
POWER TRAIN
THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE OR IN NEUTRAL AFTER IT STOPPED. WE WERE TOWED TO A DEALER THE THE ENTIRE TRANSMISSION HAD TO BE REPLACED. THE DEALER CONTACTED GM AND, AFTER DESCRIBING THE PROBLEM, WAS TOLD IMMEDIATELY WHAT HAD HAPPENED TO THE TRANSMISSION. CLEARLY, THIS WAS NOT AN UNUSUAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781535October 13, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781572October 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMPS FAILED TO FULLY ILLUMINATE AND DIMINISHED THE CONTACT'S VISIBILITY. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO INCREASE VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781300October 11, 2015
POWER TRAIN
SOMETIMES WHILE ACCELERATING OUR 2014 CADILLAC SRX WILL FEEL TO STUDDER OR SKIP IN ECO MODE OR NOT. SOMETIMES WHILE AT A SLOW SPEED, 10 MPH, THE VEHICLE WILL HARD SHIFT WHILE ACCELERATING OR DECELERATING IN ECO AND NOT. SOMETIMES WHILE SLOWING THROUGH ABOUT 25 MPH THE VEHICLE WILL SURGE FORWARD VERY SLIGHTLY IN ECO AND NOT. AFTER SOME RESEARCH, IT APPEARS THAT 2013 MODELS OF THE SRX HAD SIMILIAR TRANSMISSION ISSUES. REFERENCING RECALL NUMBERS 14V212000 AND 13V097000 WITH DATES OF 04/25/2014 AND 03/15/2013, THESE RECALLS APPEAR TO DUPLICATE THE SAME PROBLEMS THAT WE'RE HAVING IN OUR 2014 SRX, LAG IN ACCELERATION AND TRANSMISSION RELATED ENGINE BRAKING EFFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781318October 11, 2015
EXTERIOR LIGHTING
LEFT HEADLAMP UNIT CONTAINED SEVERE MOISTURE. BLEW OUT BALLAST OF HID UNIT AT 36000 MILES, HEADLIGHT NOT USABLE. REPLACED ENTIRE HEADLAMP UNIT FOR $1525. NEW UNIT LEAKED AS WELL. ENTIRE HEADLAMP UNIT REPLACED AGAIN. CALLED GM TO ASSIST WITH OBVIOUS FAULTY MANUFACTURED PART FOR FINANCIAL ASSISTANCE. GM CUSTOMER RELATIONS PLAYED DUMB, STATING THEY NEVER HEARD OF THE PROBLEM. CAN'T PASS STATE INSPECTION WITHOUT HEADLIGHTS. THIS WAS A HAZARD AND GM SHOULD REIMBURSE, AND RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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