Cadillac SRX Complaints

3,266 consumer complaints on file.

#11052145December 4, 2017
EXTERIOR LIGHTING
BOTH FRONT HEADLIGHTS HAVE CONDENSATION AND WATER INSIDE THE CONTAINER. THIS MAY SHORT OUT THE HEADLIGHTS CAUSING A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052115December 3, 2017
ELECTRONIC STABILITY CONTROL (ESC)
STABILITY CONTROL SYSTEM ENGAGES DURING NORMAL DRIVING AND DRY, LEVEL, LOW-SPEED CONDITIONS SUCH AS PULLING ONTO HIGHWAY FROM A STOP. THIS HAS OCCURRED THREE TIMES, IN EACH INSTANCE STARTING FROM A DEAD STOP TO MAKE A TURN. WHEN THE SYSTEM ENGAGES THE DRIVER HAS LITERALLY NO CONTROL OVER THE VEHICLE - BRAKES ENGAGE ABS WITHOUT DRIVER INPUT, ENGINE POWER IS SUDDENLY REDUCED, AND VEHICLE IS BROUGHT TO AN IMMEDIATE CRAWL AND THEN STOP, UNTIL IT DISENGAGES. THUS FAR I'VE BEEN FORTUNATE ENOUGH THAT THIS HAS NOT OCCURRED WHERE ANY ONCOMING TRAFFIC HAS POSED A THREAT OF COLLISION, BUT THE POTENTIAL FOR A MAJOR ACCIDENT IS OBVIOUS. RESEARCHING THIS ISSUE ONLINE INDICATES THAT IT IS NOT AN UNCOMMON EXPERIENCE WITH THIS VEHICLE, AND REPORTED DEALER RESPONSES ARE NOT ENCOURAGING. AN ELECTRONIC SAFETY SYSTEM SHOULD BY DEFINITION NOT BE A LETHAL THREAT; THERE APPEARS TO BE NO PROTECTION AGAINST A HARDWARE/FIRMWARE FAILURE MODE CAUSING UNWARRANTED AND WHOLLY UNPREDICTABLE DEPLOYMENT OF THE SYSTEM WITH VERY HIGH RISK OF CAUSING COMPLETE LOSS OF CONTROL OF THE VEHICLE. HOW IS IT POSSIBLE THAT I READ DOZENS AND DOZENS OF REPORTS OF THIS ISSUE WITHOUT THERE HAVING BEEN A RECALL? I GRANT THAT MY VEHICLE HAS 185K MILES...BUT COMPETENT ENGINEERS KNOW HOW TO DESIGN S/W THAT WOULD DISABLE THE STABILITY CONTROL IF ANY FAULT IS DETECTED, IE STEERING POSITION SENSOR, YAW SENSOR, ECM. IT'S STAGGERING TO IMAGINE THAT A FEW LINES OF CODE COULDN'T BE ADDED DOING JUST THAT, INSTEAD OF ALLOWING THE SYSTEM TO DEPLOY AT WILL WHEN NO VALID CONDITIONS EXIST. I CAN TELL YOU THAT IT'S A DESPERATELY DANGEROUS SITUATION TO SUDDENLY FIND YOURSELF FACING, AND THEN READ REPORT AFTER REPORT OF DEALER SERVICE BLINDLY REPLACING SENSORS AND MODULES AT VERY HIGH COST TO THE VEHICLE OWNER WITHOUT RESOLVING THE PROBLEM BECAUSE 'WE DON'T REALLY KNOW WHAT CAUSES IT'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051849December 2, 2017
POWER TRAIN
DRIVING MY VEHICLE HOSE FROM RADIATOR COMES OFF AND THE TRANSMISSION IS CONTAMINATED, MY SUV ENGINE SHUTS OFF, HOW IS THIS NOT A MANUFACTURE DEFECT, I JUST WENT OVER MY MILES WITH THE WARRANTY, PLEASE E-MAIL [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051698December 1, 2017
UNKNOWN OR OTHER
SHORTLY ARRIVING BEING MOVED TO TEXAS BY THE ARMY, I NOTICED A HAIRLINE CRACK IN THE TOP LEFT CORNER OF MY CUE NAVIGATION SYSTEM. AFTER A FEW DAYS THE CRACK SPREAD AND BEGAN AFFECTING THE TOUCH SCREEN. INITIALLY A SMALL SECTION AT THE BOTTOM OF THE SCREEN STOPPED RESPONDING TO TOUCH. THUS MAKING IT IMPOSSIBLE TO CHANGE RADIO STATIONS OR ENTER AN ADDRESS INTO THE NAVIGATION. APPROXIMATELY A WEEK LATER THE ENTIRE CUE SYSTEM STOPPED WORKING. FROM WHAT I HAVE SEEN ONLINE, THIS IS A COMMON ISSUE FOR THE CADILLAC CUE SYSTEM SHORTLY AFTER VEHICLES REACH 50K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051406November 30, 2017
EXTERIOR LIGHTING
HEAD LIGHTS FULL OF WATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051293November 29, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS DIMMED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO TEST THE ALTERNATOR AND/OR BATTERY. THE CONTACT REPLACED THE HALOGEN BULBS. THE CONTACT CALLED A LOCAL DEALER (BILLY NAVARRE CHEVROLET CADILLAC, 1310 E COLLEGE ST, LAKE CHARLES, LA 70607) AND WAS INFORMED THAT THE LIGHTING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050918November 28, 2017
EXTERIOR LIGHTING
WE ARE DRIVING BLIND !!!! PURCHASED OUR 2015 CADILLAC SRX AWD IN NOVEMBER 2017 AFTER RESEARCHING ON BOTH CONSUMER REPORTS AND EDMUNDS... DID OUR TEST DRIVE IN DAYLIGHT... NOW THAT WE'RE OWNERS WE REALIZE THE CAR CANNOT BE DRIVEN AT NIGHT. THE LOW BEAM HEADLAMPS ARE SO DIM ITS WORSE THAN DRIVING WITH PARKING LIGHTS ONLY. WE ARE NOW SHOCKED TO SEE THAT THERE ARE MANY SERIOUS COMPLAINTS ABOUT THIS VERY PROBLEM ALL OVER THE WEB EVERYWHERE EXCEPT FOR THE TWO ABOVE MENTIONED REVIEWERS .IT'S LITERALLY LIKE DRIVING IN THE DARK. WE HAVE TO COORDINATE WHO HAS THE CAR WHEN JUST TO GET HOME SAFELY. PLEASE DO NOT IGNORE THIS!!! THIS IS A SERIOUS FLAW IN GM MANUFACTURING... CANT BELIEVE IT HAD NOT BEEN ADDRESSED. OPERATING THIS VEHICLE AFTER DARK RISKS INJURY OR DEATH. DEALERSHIP TURNING BLIND EYE. THEY WERE HAPPY TO GET RID OF IT? WE WILL NOT LET THIS GO AND INTEND TO DO ALL WE CAN TO EXPOSE, AND DEMAND THIS PROBLEM IS RECTIFIED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051002November 28, 2017
EXTERIOR LIGHTING
LOW BEAMS ON HEADLIGHTS PROVIDE EXTREMELY POOR ILLUMINATION PRODUCING BARELY 10-15' BARELY LIT ROADWAY. DEALER ACKNOWLEDGES PROBLEM BY VISUAL OBSERVATION BUT SAYS 'COMPUTER' SAYS ACCEPTABLE. CHECKED INTERNET AND FOUND NUMEROUS COMPLAINTS ON 2013 AND 2014 MODELS. EXTREMELY DANGEROUS ON DARK ROADS WITH LITTLE OR NO STREET LIGHTING. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048798November 27, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLAMPS WERE VERY DIM AND FOGGY. THE CONTACT NOTICED WATER ENTERING THE HEADLAMPS AND WAS UNABLE TO SEE AT NIGHT. THE CONTACT CALLED KERRY TOYOTA IN FLORENCE, KY AND WAS INFORMED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT RESPOND. THE APPROXIMATE FAILURE MILEAGE WAS 56,390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048334November 25, 2017
ENGINE
MY TRANSMISSION FAILED WHEN A RADIATOR HOSE CAME OFF AND MY WARRANTY EXPIRED BY 3000 MILES BUT I STILL HAVE IT TILL DEC.2018. THIS HAPPEN TO ME THURSDAY NOV..9,2017. HAD MY SUV AT GOLD COASTING OAKHURST WHERE I PURCHASED IT THEY PUT HOSE BACK ON,BUT THEY DO NOT WANT TO COVER TRANSMISSION PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048306November 24, 2017
EXTERIOR LIGHTING
IN MANY WEBSITES, PEOPLE ARE REPORTING THAT CADILLACS SRX IS A SAFETY HAZARD AT NIGHT BECAUSE THEY HAVE A VERY POOR HEADLIGHT LIGHTING. THE LIGHTS ARE SO DIM; THE DRIVER CAN NOT SEE THE ROAD. I JUST SPENT $70.00 REPLACING THE BULBS FOR BRIGHTER BULBS, AND IT DID NOT MAKE ANY DIFFERENCE. IT SEEMED LIKE THE CAR IS RUNNING ON DAYLIGHT RUNNING LIGHTS AT NIGHT. THIS ISSUE IS A SAFETY CONCERN. PLEASE REVIEW HOW MANY TIMES PEOPLE HAVE REPORTED THIS ISSUE ON THIS WEBSITE; HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2010/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048116November 22, 2017
STEERING
WHEN YOU GO THROUGH A PUDDLE THE STEERING LOCKS UP AND YOU CAN'T MOVE FOR ABOUT 15 20 SECONDS THIS CAUSES YOU TO PANIC AND IS DANGEROUS CAUSE YOU CAN'T STRAIGHT OUT THE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047715November 21, 2017
EXTERIOR LIGHTING
11-21-17 AFTER DRIVING IN THE DARKNESS OF WINTER NOW I HAVE NOTICED MY HEADLIGHTS BOTH RIGHT AND LEFT ARE VERY DIM AND HAR TO SEE THE ROAD AHEAD. MY BRIGHT LIGHTS WORK WELL AND I USE THEM WHEN NO OTHER CARS ARE COMING HEAD ON. I THOUGHT IS WAS MY EYESIGHT BUT STARTED TO INVESTIGATE AND SAW HUNDREDS OF COMPLAINTS ON LINE. HAVE NOT SEEN ANY RECALL NOTICES FOR THIS DANGEROUS HEADLIGHT FAULT. AUTO HEADLIGHTS ARE DIM WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047409November 20, 2017
POWER TRAIN
WHILE AT A DEAD STOP AND THEN TRYING TO ACCELERATE, VEHICLE WILL HAVE A LAG BEFORE ANY ACCELERATION OCCURS. LAG CAN BE FROM 5-10 SECONDS. HAS HAPPENED SEVERAL TIMES OVER PAST 12 MONTHS. EXTREME SAFETY ISSUE. BEEN TO DEALERSHIP EACH TIME, BUT THEY CANNOT REPRODUCE AND NO DIAGNOSTIC CODES APPEAR. 3.6L ENGINE. I SEE THAT A RECALL FOR A VERY SIMILAR ISSUES WAS PERFORMED ON 2013 MODEL YEAR SRXS. THAT RECALL REQUIRED REPROGRAMMING OF TRANSMISSION CONTROL SYSTEM. SAME ISSUE????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047513November 20, 2017
EXTERIOR LIGHTING
I HAVE A 2011 SRX THAT HAS 78,000 MILES ON IT. THE HEADLIGHTS ARE NOT SEALED PROPERLY AND WATER LEAKS INTO THE HEADLAMP ASSEMBLY. THE WATER HAS CAUSED THE HEADLIGHTS TO BE SO DIM THAT I CAN BARELY SEE AT NIGHT. IT'S LIKE DRIVING WITH FLASHLIGHTS. I TOOK IT TO THE DEALER AND THEY WANTED $1400 FOR NEW LIGHTS. I CALLED GM TO SEE IF THEY WOULD ASSIST WITH THIS OUTRAGEOUS AMOUNT OF MONEY FOR NEW HEADLIGHTS AND THEY REFUSED ANY ASSISTANCE. THE SAID THIS WAS A NORMAL MAINTENANCE ITEM. I HAVE BEEN DRIVING FOR 40 YEARS AND HAVE NEVER HAD MY HEADLIGHTS LEAK AND HAVE MOISTURE IN THEM, SO I DISAGREE THAT IT IS A NORMAL MAINTENANCE ITEM. WHEN I BALKED AT THE $1400 QUOTE, THE SERVICE DEPARTMENT AT THE DEALER SUGGESTED THAT THEY COULD DRILL HOLES IN THE OUTER COVER AND DO A RESTORATION CLEANUP OF THE LIGHT ASSEMBLY. I PAID $418 FOR THEM TO DO THAT. JUST PICKED IT UP AND THERE IS STILL WATER IN BOTH LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047641November 20, 2017
EXTERIOR LIGHTING
THE LOW BEAMS LIGHTS SOME TIMES THEY BOTH WORK AND SOME TIMES JUST ONE WORKS AND SOMETIMES NEITHER LOWBEAM LIGHT WORKS AT ALL CAN DRIVE AT NIGHT I HAVE REPLACED THE BULBS AND THE STILL DO NOT WORK AND I HAVE CHECKED THE FUSES IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047313November 19, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046892November 17, 2017
ELECTRONIC STABILITY CONTROL (ESC)
CADILLAC SRX RECALL. WHEN DRIVING VECHILE, THE STABILITY SYSTEM ENGAGE COME ON AND CAUSES THE VECHILE TO PULL TO EITHER SIDE. PRESS OK BUTTON AND IT STRAIGHTENED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047059November 17, 2017
UNKNOWN OR OTHER
THE CUE SYSTEM STOPPED WORKING. THIS IS THE TOUCH SCREEN ON THE DASH THAT CONTROLS THE HEATING,AIR CONDITIONING, RADIO, NAVIGATION AND OTHERS. CALLED GM ASKED IF THEY WOULD PAY FOR THE REPLACEMENT AND THE ANSWER WAS NO. THEY WENT ON TO SAY THEY WERE SORRY FOR THE INCONVENIENCE JUST TAKE IT TO A GM DEALER FOR REPAIRS. COST AROUND 1600.00 DOLLARS. THERE IS NO GUARANTEE IN ONE OR TWO YEARS IT WON'T FAIL AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046592November 16, 2017
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON MY 2010 SRX DO NOT PROVIDE ADEQUATELY LIGHT TO SAFELY OPERATE THE VEHICLE AT NIGHT. THE PASSENGER SIDE IS ACCEPTABLE BUT THE DRIVERS SIDE IS EXTREMELY WEAK! BULBS HAVE BEEN REPLACED WITH SIGNIFICANTLY UPGRADED BULBS WITHOUT IMPROVEMENT. MOISTURE/CONDENSATION OCCURS INSIDE THE LENS AND MAY BE CONTRIBUTING TO THE ISSUE. THIS HAS BEEN AN ONGOING ISSUE AND ONLY CONTINUES TO GET WORSE. ONLINE RESEARCH HAS SHOWN NUMEROUS POST DESCRIBING THE SAME OR SIMILAR ISSUE. OPERATING WITH HIGH BEAM HEADLIGHTS PROVIDE ADEQUATE LIGHT BUT PRESENTS A POSSIBLE SAFETY HAZARD TO ONCOMING TRAFFIC. SEEMS THAT ISSUE IS RELATED TO GM/CADILLAC NOT PROPERLY SEALING THE HEADLIGHT ASSEMBLY. COST TO REPLACE/ REPAIR IS SIGNIFICANT. SINCE HAVING PROPERLY LIGHTING WOULD SEEM LIKE A REASONABLE SAFETY CONCERN I ASK THAT YOU REVIEW THIS MATTER AND ISSUE A SAFETY RECALL REQUIRING THE MANUFACTURER TO CORRECT THIS ISSUE AT LITTLE OR NO COST TO THE OWNER. THANK YOU FOR YOUR HELP AND CONSIDERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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