Cadillac SRX Complaints

3,266 consumer complaints on file.

#11055883December 21, 2017
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT SHE WAS UNABLE TO SEE THE ROAD WHEN THE HEADLIGHTS WERE ILLUMINATED. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO SEE THE ROAD AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL) WHERE THE HEADLIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. *TT CONSUMER STATED, AGAIN THE LIGHTS WERE REPLACED AND GM CUT THE COST TO $915.31 UPDATED 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055678December 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
HE PASSENGER SIDE HEADLIGHT QUIT WORKING ON MY 2010 SRX LAST WEEK. THERE'S A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY. THE SERVICE MANAGER AT THE LOCAL CADILLAC DEALER TOLD ME THE HEADLIGHT ASSEMBLY MUST HAVE BEEN BUMPED AND THE SEAL COMPROMISED. THE COST TO FIX IT IS $1,250 PLUS 2 HOURS LABOR AND TAX. THE CAR IS WITHIN THE TIME WARRANTY BUT OUTSIDE THE MILEAGE WARRANTY. HE WAS VERY CLEAR THAT GM WOULD NOT HELP ME WITH THIS PROBLEM. I GUESS GM TRAINS THEIR DEALERS TO BLAME ALL PRODUCTS THAT PROVE DEFECTIVE AFTER THE WARRANTY EXPIRES ON THEIR CUSTOMERS. THIS IS MY THIRD CADILLAC AND I'VE HAD MORE PROBLEMS WITH THIS CAR THAN THE OTHER TWO COMBINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055739December 20, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER LOW BEAM HEADLIGHTS SHORTED MORE THAN TWICE. THE BULB WAS REPLACED BY THE CONTACT. DURING THE THIRD FAILURE, THE BULB FAILED TO ILLUMINATE. THE CONTACT WAS UNCERTAIN AS TO WHAT WAS CAUSING THE FAILURE. THE DEALER (JAMES HODGE CHEVROLET OF BROKEN BOW, 1207 S PARK DR, BROKEN BOW, OK 74728, (888) 592-3964) INSPECTED THE VEHICLE AND PROVIDED TESTING TO CHECK FOR MOISTURE WITHIN THE HEADLAMP ASSEMBLIES, BUT WAS UNABLE TO DETERMINE A REMEDY TO PREVENT THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 116,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055762December 20, 2017
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE OPERATING THE VEHICLE WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM AND CREATED A SEVERE VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SOUTHERN CHEVROLET IN ALEXANDRIA, LA) WHO WAS UNABLE TO IDENTIFY A FAILURE, BUT THE PASSENGER SIDE HEADLIGHT WAS REPLACED. THE CONTACTED STATED THAT THE FAILURE CONTINUED TO EXIST AND BECAME PROGRESSIVELY WORSE OVER TIME. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055567December 19, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS VEHICLE PROVIDES NO ILLUMINATION WHEN SET ON DIM. WE HAVE TO DRIVE WITH OUR BRIGHTS ALL THE TIME. ABSOLUTELY CAN NOT SEE WHEN USING THE DIM SETTING. IT IS FRIGHTENING.. IT DOES NOT MATTER IF VEHICLE IS MOVING OR SITTING STILL...USING THE DIM HEADLIGHTS PROVIDE THE SAME ILLUMINATION AS NOT USING ANY LIGHTS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055331December 18, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS TO MY CADILLAC SRX 2010 QUICK WORKING AT 79,200 MILES SAFELY. THE DIMS HAVE ALWAYS BEEN LESS BRIGHT THAN OTHER VEHICLES WHEN FIRST PURCHASED HOWEVER I UNDERSTAND THIS IS A COMMON CONCERN. THE DIMS HOWEVER GOT WORSE JUST A FEW DAYS AGO. SO MUCH SO THAT I WAS NOT SURE THAT THE LIGHTS WERE EVEN ON WHILE DRIVING FROM THE CITY TO THE COUNTRY WHERE NO ADDITIONAL LIGHT IS AVAILABLE TO SUPPLEMENT THE HEADLIGHTS. ALL LIGHTS STILL WORK HOWEVER THE DIMS ARE BEYOND DANGEROUS. I WAS GETTING FLASHED BY OTHER DRIVERS ON THE ROAD TO TURN THE LIGHTS ON WHILE THE DIMS WERE STILL ON AND FLASHED WHEN I HAD TO DRIVE WITH MY BRIGHT LIGHTS ON FOR ADEQUATE DRIVING LIGHTS. I HAD TO DRIVE OVER THE WEEKEND IN FOGGY CONDITIONS WHICH WERE EVEN MORE DANGEROUS HOPING THAT I WOULD NOT BE KILLED BY ONCOMING TRAFFIC. I HAVE TAKEN A PICTURE OF THE HIGHWAY WHILE DRIVING WITH MY DIMS ON WHICH I HAVE ATTACHED TO THIS FILE. AS YOU CAN SEE, THERE IS NO LIGHT TO BE HAD AND THE ONLY WAY TO SEE A BIT MORE IN FRONT OF YOU IS TO TURN THE SPEEDOMETER LIGHTS ALL THE WAY DOWN. I CAN'T IMAGINE WHAT IT IS GOING TO BE LIKE TO DRIVE IN BLIZZARD LIKE CONDITIONS THIS WINTER WITH THESE HEADLIGHTS. CADILLAC NEEDS TO BE FORCED TO RECALL THESE HEADLIGHTS! BASED ON MY RESEARCH OF THESE LIGHTS, THIS IS A MASSIVE ISSUE. THE ONLY REASON WAY THE RECALL HASN'T BEEN FORCED IS BECAUSE IT ALWAYS HAPPENS OUTSIDE OF THE EXTENDED WARRANTY WHERE YOU HAVE TO PAY TO GET DIAGNOSTICS DONE ON IT. CONVENIENTLY FOR CADILLAC, THEY JUST MAKE IT PAST THAT MARK BY 4,000-7,000 MILES. THIS IS NOT RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055368December 18, 2017
VEHICLE SPEED CONTROL
ON HIGHWAY GOING 75MPH SUDDENLY REDUCED POWER MODE & SERVICE STABILLITRAK MESSAGES. CAR IMMEDIATELY DOWNSHIFTED TO 45MPH WHICH COULD'VE CAUSED A MAJOR ACCIDENT. TSB 14582A ' THROTTLE BODY ' REDUCED POWER MODE WHICH STATES 'THIS SPECIAL COVERAGE COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP' EXISTS, YET MY DEALER WILL NOT HONOR THE EXTENSION ON THE WARRANTY BECAUSE MY VIN IS NOT PART OF THE TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055405December 18, 2017
EXTERIOR LIGHTING
NOTICE LOW BEAM HEAD LIGHTS WERE HORRIBLE AT NIGHT. CHECK EVERYTHING AND NOTED THERE WAS A PROBLEM WITH REFLECTOR. TODAY TOOK THE SRX TO CADILLAC DEALER AS PURCHASED EXTENDED WARRENTY. DEALER NOTED THERE WAS A PROBLEM BUT WARRENTY WOULD NOT COVER REPLACING THE ASSEMBLY AS NEEDED. WAS ADVISED THE COST TO REPLACE THE PAIR WOULD BE 1700.00 NEEDLESS TO SAY I DID NOT HAVE THE WORK DONE. IT IS AN EXTREME NIGHT TIME DRIVING HAZARD AND A VERY COSTLY REPAIR. SOMETHING NEEDS TO BE DONE ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055412December 18, 2017
EXTERIOR LIGHTING
WHILE IN MOTION AND STATIONARY, THE HEADLIGHTS APPEARS TO BE ON BUT NOT STRONG AT ALL. THE ROADS ARE NOT VISIBLE AT NIGHT TIME WHEN THE LIGHTS ARE ON. SOMETIMES I NEED TO TURN MY HIGH BEAMS ON JUST TO SEE THE ROAD AHEAD. I HAVE RECENTLY CHANGED THE LIGHT BULB, NO CHANGE OCCURRED. I HAVE BUFFED THE HEADLIGHTS TO GET RID OF ANY BUILD UP, NO CHANGE. THIS IS A SINGLE OWNER VEHICLE AND HAS 55K MILES. DEFINITELY A SAFTEY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055025December 16, 2017
POWER TRAIN, SEATS
F THE DRIVER'S SEAT UNEXPECTEDLY DROPS, THE DISTRACTION AND ALTERED SEAT POSITION MAY AFFECT THE DRIVERS' CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. I TRIED TO EXPLAIN THIS TO LOCAL DEALER. THEY TOLD ME THERE IS NO RECALL ON THE SEAT. THEY FIXED IT FOR A PRICE ON ONE OCCASION, BUT IT BROKE AGAIN. I THINK THE OTHER PROBLEM WITH THE SUSPENSION HAS BEEN FIXED. BUT MY DRIVERS SEAT IN IN REALLY BAD SHAPE, I HAD AN ACCIDENT IN IT. I BELIEVE THIS CAUSED THE ACCIDENT BECAUSE THE SEAT IS REALLY IN BAD SHAPE. I LEAN TO LEFT WHEN I AM DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11054863December 15, 2017
EXTERIOR LIGHTING
NO DIM HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054443December 13, 2017
EXTERIOR LIGHTING
EXTREME MOISTURE BUILDUP IN BOTH HEADLIGHT ASSEMBLIES CAUSING DECREASED NIGHTTIME VISIBILITY AND ADDITIONALLY CAUSING BULBS TO BLOW OUT. PURCHASED 2011 SRX USED IN 2017 WITH 63,000 MILES, NOT AWARE OF THE DEFECT AT THAT TIME. A LIMITED WARRANTY WAS ALSO PURCHASED FOR AN ADDITIONAL $2700 BUT WAS INFORMED AFTER ASKING THE DEALERSHIP TO INVESTIGATE THAT DEFECTIVE HEADLIGHTS ARE NOT COVERED. QUOTED ALMOST $5,000 TO REPLACE BOTH. THIS IS HIGHLY UNSAFE AS WELL AS UNFAIR TO THE PUBLIC, NOT ONLY THE RISK OF FAILURE POTENTIALLY CAUSING BODILY HARM BUT I DO NOT BELIEVE THAT I SHOULD BE REQUIRED TO PAY AN ADDITIONAL $5,000, NOT INCLUDING THE WARRANTY PURCHASED, TO REPAIR A MANUFACTURER'S DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053608December 9, 2017
EXTERIOR LIGHTING
GOT IN VEHICLE ON THE EVENING OF DECEMBER 6,2017 IT WAS RAINING COULD NOT SEE DRIVING. IT WAS IF MY HEADLIGHTS WERE OFF. HAD TO DRIVE MY VEHICLE WITH LIGHTS ON HIGH BEAM WHICH WAS NOT VERY MUCH BETTER. THERE IS A SERIOUS PROBLEM WITH HEADLIGHTS ON THE CADILLAC 2015 SRX VEHICLE. I PULLED OFF THE ROAD AND CHECKED VEHICLE TO MAKE SURE MY HEADLIGHTS WERE NOT BLOWN OUT WHICH THEY WERE NOT. I AM HAVING TO DRIVE AT NIGHT WITH MY HEADLIGHTS ON HIGH BEAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053454December 8, 2017
AIR BAGS
I WAS IN A CAR ACCIDENT ALONG WITH TWO OTHER PASSENGERS AND NONE OF THE AIR BAGS DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11052956December 7, 2017
SERVICE BRAKES
WHEN APPLING BRAKES THE PEDAL SOMETIMES GO TO THE FLOOR. AT DIFFERENT TIMES, WHILE DRIVING & WHILE SITTING STILL. SOMETIMES PEDAL GOING TO FLOOR FASTER THAN OTHER TIMES. I'VE READ ABOUT THIS PROBLEM BUT MY VIN # IS NOT COVERED IT SAYS. BUT I DO HAVE THE PROBLEM OR ONE SIMILAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053008December 7, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 35 MPH, THE FRONT DRIVER SIDE LIGHT BECAME INOPERABLE INDEPENDENTLY. THE CONTACT STATED THAT MOISTURE ENTERED THE LIGHT FIXTURE. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE LIGHT BULB WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT HE WAS AN ASE CERTIFIED MECHANIC. THE LOCAL DEALER (CADILLAC OF NEW ORLEANS, 3100 LIME STREET, METAIRIE, LA 70006) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 81,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052797December 6, 2017
EXTERIOR LIGHTING
VISIBILITY IS DANGEROUS WHEN HEADLIGHTS ARE ON LOW BEAMS. IT APPEARS AS IF YOU ARE DRIVING WITH YOUR LIGHTS OFF- MAJOR SAFETY HAZARD- VERY DANGEROUS!! WAS ALMOST HIT HEAD ON BECAUSE DRIVER DID NOT SEE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052830December 6, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT APPROXIMATELY 20 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO KING O'ROURKE BUICK GMC DEALER, LOCATED ON 756 SMITHTOWN BYPASS, SMITHTOWN, NY 11787, PHONE: (631) 482-7312, WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS RETAINED WATER CAUSING THE LIGHTS TO FAIL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052867December 6, 2017
SERVICE BRAKES
I WAS PULLING OUT OF A PARKING LOT INTO CITY TRAFFIC WHEN THE BRAKES IN MY 2012 CADILLAC SRX FAILED. I ENDED UP REAR ENDING ANOTHER VEHICLE AT A VERY SLOW SPEED. WHEN WE PULLED OFF TO THE SIDE OF THE ROAD I HAD TO PUMP THE BRAKES TO GET THE CAR TO STOP. THERE WERE NO PHYSICAL INJURIES AS I WAS MAYBE GOING 2 OR 3 MPH. WE EXCHANGED INSURANCE INFORMATION. I NOTIFIED MY INSURANCE OF THE CLAIM AS WELL. I HAD BOUGHT MY DAUGHTER A 2010 CADILLAC SRX WHEN I BOUGHT MINE AND 6 WEEKS AGO SHE HAD THE SAME PROBLEM WITH BRAKE FAILURE BUT SHE WAS ABLE TO PUMP THE BRAKES TO GET HER CAR TO STOP. WE TOOK HER CAR TO ST. CLAIRE CADILLAC IN SANTA CLARA AND THEY COULD NOT FIND ANYTHING WRONG AND NO ERROR CODES WERE IDENTIFIED IN THE ON BOARD COMPUTER. I SEARCHED THE WEB AND THERE ARE MULTIPLE INCIDENCES OF THIS PROBLEM OCCURRING WITH CADILLAC SRX MODELS BUT CADILLAC WILL NOT FIX THIS PROBLEM. I DO NOT KNOW IF THIS PROBLEM HAS RESULTED IN ANY DEATHS IF SO THE DRIVER MAY NOT HAVE BEEN ABLE TO REPORT THE INCIDENT. CADILLAC NEEDS TO DO SOMETHING ABOUT THIS! NEEDLESS TO SAY I WILL BE SELLING MY SRX AND BUYING A TOYOTA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11052605December 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED NO WARRANTY DEFECT". HOW MANY SACRIFICIAL LAMBS BEFORE A RECALL? IT IS A MANUFACTURER DEFECT - WATER DRAINS INTO 2 COMPARTMENTS FROM SUNROOF INTO DRAINING COMPARTMENTS IN THE REAR OF CAR AT LIFT GATE, TRAPPING MOISTURE WHICH BURNS OUT AND CORRODES LIFT GATE AND BLUETOOTH MODULES. MY SUNROOF STILL WORKS, BUT NOT THE LIFT GATE OF BLUETOOTH. NOTHING IN MAINTENANCE MANUAL OTHER THAN IN "FEATURES" TO CLEAN SUNROOF. OR IT MAY NOT WORK. NOTHING FOR MAINTENANCE OF BLUETOOTH PROBLEMS OR LIFT GATE SAFETY ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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