Cadillac Lyriq Complaints

160 consumer complaints on file.

#11612987September 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Continuing problem with both front and rear emergency braking. Primarily when it is raining and vehicle is put in reverse violent and unexpected emergency braking will occur for no apparent reason. This will happen several times. Also, when backing out of driveway on a slant, rear emergency braking seems to sense the street and brakes are applied violently. This situation has also happened going into driveway on a slant for front emergency braking. Have informed the dealer several times of this problem and they say that Cadillac has not fix. Very distressing and dangerous for whip lash of adults and children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612728September 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
I have had two incidents with the automatic braking system occur in a short period of time. The Lyriq is not a car that I drive very often so when the incidents occurred in the last 2 of the 3 times of driving the car it makes me scared to drive the car again. The first incident occurred while driving at approximately 35 mph. The road I was on had 4 lanes with a turn lane in the middle dividing the 4 lanes with 2 lanes on each side of the turn lane. The road carries moderately heavy traffic as it has many businesses (fast food restaurants, strip malls, etc.) I was driving in the left lane when a truck in the on coming traffic entered the middle turn lane and a vehicle ahead of me entered the lane to the right of me. Neither vehicle crossed the line of the lane I was in. This is normal traffic for the type of road I was on. I know there have been reports of rain interfering with sensors in the past, but this day was clear. My vehicle flashed a red collision warning and engaged the automatic braking system. This was scary as heck. It was very jarring to me and my passenger. Next incident I was parking along a curb. So this time I was driving under 10 mph. I was backing up and there was a hand rail along on a walkway on the curb. There was no way I would hit the railing as it was several feet from the roadway. There was no warning in my car when it engaged the automatic braking system. Even though I wasn’t traveling very fast it was very jarring and my neck was still hurting from the last incident when it engaged the automatic braking. When the car engages the automatic braking system it sounds as though it has hit something or someone has hit you. It’s very confusing. I reported previous incidents to my dealer and they said that the sensors were sensitive and they supposedly did some sort of fix, but frankly I’m concerned what could happen as these incidents have quite seriously been a pain in the neck for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612400September 3, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I purchased a brand new Cadillac Lyriq on July 1, 2024, and have encountered several severe issues that compromise the safety and reliability of the vehicle: 1.Display Failure: The display frequently flickers, flashes, and sometimes completely blacks out, causing the loss of critical information such as speed, backup camera, navigation, and other vital systems. This makes the vehicle unsafe to drive, as it is impossible to monitor speed and other essential functions necessary for safe operation. 2.Battery Overheating During DC Fast Charging: The vehicle’s battery consistently overheats during DC fast charging sessions, causing the charge rate to drop significantly (from ~190 kW down to 14-20 kW). This overheating issue not only drastically extends charging times but also raises serious safety concerns, particularly during long road trips in hot weather. The vehicle has repeatedly experienced these issues, making it unreliable for long-distance travel. 3.Charger Overheating and Instability During Home AC Charging: The home AC charger provided with the vehicle becomes excessively hot while charging the Lyriq. Additionally, the charging rate fluctuates erratically between 0-3 kW, further complicating the charging process. This overheating of the charger at home raises concerns about the safety of parking or charging the vehicle in my garage, as it may pose a fire risk. These issues have been reported to my dealership, who have attempted repairs without success. The problems persist, and the vehicle remains unsafe and unreliable for my family’s needs. I am deeply concerned about the potential for these issues to lead to more severe safety incidents if not addressed promptly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612377September 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 Cadillac Lyriq. The contact stated while driving at approximately 3 MPH as she was entering her garage to park the vehicle, she depressed the brake pedal, however, the vehicle continued forward and crashed into a tool chest located at the back of the garage wall. The contact stated that the front of the grill and the front bumper were damaged and had to be replaced. The contact stated no warning light was illuminated. The contact stated that failure reoccurred when she was parking the vehicle in a parking lot. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the ABS system had failed and caused a loss of braking ability. The contact was advised by the dealer that the failure was related to NHTSA Campaign Number: 24V589000 (Service Brakes, Hydraulic). The contact had the recall completed at that time. The manufacturer was informed of the failure. The failure mileage was 3,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11610956August 26, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Weather was dry. Time was 5:30 PM - still sunlit. Driving down the interstate, 70 MPH in the middle lane of a three lane highway. Super Cruise is active, no cars in front of me within 500+ feet. I MAY recall a partially blown tire in the lane to my left. All of a sudden, car brakes and slows abruptly to about to about 40MPH. I can not recall of brakes were active but my car was configured for "one pedal driving" so when the accelerator was disengaged, the brake is applied. "Service Driver Assist" warning comes on. The service driver assist icon on the dashboard remained yellow. The next morning, the service driver assist icon was gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610305August 22, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Cruising at 65mph in moderate mixed traffic when vehicle began maximum braking with no action from me and no forward obstacles. Several following vehicles had to take drastic evasive action to avoid collision. Very lucky this resulted in no injury or damage. Could have been much, much worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610219August 22, 2024
EXTERIOR LIGHTING
Right rear taillight and brake light fail to light intermittently. This is a known defect on many other Lyriqs. When this failure occurs, the vehicle is not compliant with state laws regarding having working taillights and brake lights, and could result in a moving violation ticket. Cadillac should be required to recall and repair/replace these lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608499August 14, 2024
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the vehicle and it stopped in the middle of the freeway. Another incident happened while Kane changing and another while exiting . All three incidents caused a extremely hard braking which felt like a collision.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11607351August 8, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle is automatically braking at low speeds when there is no reason to do so. It is as if the vehicle thinks something is there but there is nothing there
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606340August 4, 2024
STEERING
The steering wheels sometimes don’t control the wheel and it is wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606338August 4, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606257August 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle engage emergency stop in forward direction for no apparent reason. Leaving dead stop 2nd car at traffic signal. Huge problem as may cause rear end collision. I have disengaged all auto brake features. Had previously already disabled reverse auto braking feature. I was at a residential intersection. Single lane each direction with left turn lane. I was the 2nd vehicle in line. There was a crosswalk however there were no pedestrians, bicycles, etc. in the crosswalk or on any sidewalks of roadways. The left turn green arrow illuminated and the vehicle in front began turning. I began to follow and reached no more than 5-10 mph when "bang", the emergency stop engaged. I actually thought I hit a pole or object. Terrifying for my wife in the passenger seat also. The vehicle behind us was able to stop in time, this time. However, drivers do not expect the vehicle in front of them to begin moving the emergency brake for no reason. This is a dangerous defect which must be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606109August 2, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
The contact owns a 2024 Cadillac Lyric. The contact stated that the brakes erroneously activated while attempting to reverse. The contact stated that the failure occurred only while it was raining. There were no warning lights illuminated. The vehicle was taken to the dealer, and it was suggested to deactivate the Back Over Prevention and Cross Traffic Alerts while attempting to reverse. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606027August 2, 2024
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving my car on the highway at speeds of about 65, and the charging port door suddenly opens. When I slow down then the door closes on it own. Seems like the housing for the door isnt made tight enough to stay closed during highway driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605929August 1, 2024
EXTERIOR LIGHTING
We encountered consistent loss of or erratic headlight operation. The behavior was that lighting would simply fail on one or both sides of the car, often along two-lane roads with curves in the road where it is critical to judge distance to oncoming traffic. Other times the lights would dim and wash out the ability to clearly see the road ahead. The dealer has replaced the headlights three times already. An associated lighting module was also replaced more than once. Note that this issue is still present so we are unable to use the vehicle now after dark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605513July 30, 2024
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Car has a automatic back up braking system. The car will brake hard to stop vehicle if there is an object behind it. In this case, the car was braking when there was no object behind it. This happen continously while I was trying to back out of a parking space. I could only drive forward. Finally, after a few attempts to back out of the parking space, I was able to drive in reverse. After I was able to drive forward, I tested the the car drove to a location where there wasn't anything behind me. I put the car in reverse and it did it again automatically hard braked and stopped the vehicle. I waited then tried it again and I didn't have the problem anymore. I took the car to the Cadillac Dealer. I was told there have been others who have had this same issue. Furthermore, I was told they can't fix it. Perhaps the feature can be turned off I was told. I don't see where it can be turned off. The feature is a good safety feature if works when it should. Meaning, when there is truly an object behind the car. That's my complaint This was a scary episode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604789July 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When approaching a red light at 5-10mph, I engaged the brakes, but the brakes did not work and the automatic breaking didn't work either, leading me to rear end the car in front of me. There were no prior warnings lights or notices, and the breaks were working properly before and after the accident. The car was towed to the dealership for inspection, but they could not find anything wrong and have contacted GM for further inspection.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11598096July 1, 2024
EXTERIOR LIGHTING
While transitioning to day to night, the instrument panel dims prematurely making the content very hard to see. This includes all indicators such as speed, turn signals, and other gauges and possible fault indications. This happens prior to dusk, when there is still plenty of daylight remaining. The headlights come on (this is fine), but the display dims to full night mode at the same time also. Although the instrument display night illumination level is adjustable with the dimmer switch, even at maximum setting the instrument panel cannot be well seen. Once the sun fully sets, the display visibility for night viewing is fine. The same issue occurs at the night to day transition. The display stays dim much too long into dawn, again presenting visibility issue of the controls and gauges during this time. This problem is not isolated to just my particular vehicle. When the vehicle was in the shop for various repairs, loaner Lyriq's provided exhibit the same issue. Both 2023 and 2024 model year, over various trims.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594736June 17, 2024
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing from the driveway, the brake pedal was applied without driver input. The contact stated that the vehicle detected an unknown object, causing the brakes to be applied, but the contact determined that there was no object behind the vehicle. While driving at 50–60 MPH, the brakes were applied without application. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The computer was reset. The vehicle was not repaired. The manufacturer was contacted, but further assistance was not provided. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594433June 14, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the car on the turnpike and out of nowhere the rear collision system went offline and the automatic breaking was triggered while I was going 70 mph in rush hour. The brakes started to smoke and smell and the the warning of ‘breaks overheating. do not drive. call service’ happened. I proceeded to narrowly avoid many cars on the road by having to cross three lanes of traffic over to the shoulder and the car was fully smoking, I quickly turned it off I got out and stepped away. After some time when I felt safe returning to the vehicle I turned it back on and was still showing breaks were overheated message and then was forced to get the car towed and take an Uber home. The vehicle is only 2 months old with ~3300 miles on it. The vehicle is currently sitting at the closest dealership to the event and they are unable to work on it due to a lack of EV service provided there and they told me they are unable to have it moved to the dealership I purchased it at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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