Cadillac ATS Complaints

388 consumer complaints on file.

#11340687July 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE TOUCH SCREEN FAILED TO OPERATE AS NEEDED. THE CONTACT SPOKE WITH DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) WHERE THEY OFFERED HER NO ASSISTANCE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR, BUT WAS INFORMED THAT THE REPAIR WAS NOT GUARANTEED TO FIX THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340351July 20, 2020
POWER TRAIN, UNKNOWN OR OTHER
REAR LEFT/REAR RIGHT AXLE SEALS LEAKING REPORTED TO ME ON 06/01/2020 WHILE 2014 ATS WAS IN FOR SERVICE FOR TIRES AND COOLANT LEAK MILEAGE 71,538. I WAS ADVISED IT'S A VERY SLOW DRIP AND IT DOESN'T NEED TO BE TAKEN CARE OF RIGHT AWAY BUT TO KEEP AN EYE ON IT VEBALLY OVER THE PHONE. I LOOKED BACK ON MY SERVICE RECORDS AND THE LEAK WAS DETECTED ON 03/20/2020 BY THE DEALER BUT R.0 CLOSURE DATE IS NOTED AS 03/18/2020 I WAS NOT MADE AWARE OF A CRITICAL REPAIR NEEDED ON THE DRIVE AXLE (REAR DIFFERENTIAL LEAK) ODOMETER ON 03/18/2020 59,750. THE SEALS SHOULD NOT BE BREAKING AT THIS MILEAGE... THIS SHOULD BE COVERED UNDER WARRANTY. IT'S A MASSIVE ISSUE WITH THE CADILLAC ATS. THIS IS GOING TO COST AROUND $1500.00 TO FIX NOW... WHICH IS OBSURD. THIS IS A SAFETY HAZARD TO DRIVE THE CAR LIKE THIS AS PER MANY ONLINE REPORTS THAT I'VE READ ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339389July 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHEN I WAS DRIVING ON THE HIGHWAY MY CAR STARTED TO MOVE LIKE IT WAS GOING TO QUIT ON ME, I GET MY CAR SERVICED FREQUENTLY AND HAVE REPLACED THE SPARKPLUGS AND COIL, CHANGED ALL THE GASKETS, AND I ALMOST GOT INTO AN ACCIDENT BECAUSE THE STABILITITRACK LIGHT CAME ON AND CAR DID NOT WANT TO WORK AS IT SHOULD. THIS IS THE SECOND TIME THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339390July 14, 2020
SEATS
MY SEAT WILL MOVE BACK BUT NOT FORWARD, THIS MAKING IT HARD TO REACH THE PETALS AND THE SEAT IS MOVING TO THE RIGHT AND NOT STRAIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337876July 7, 2020
ENGINE
THERE WAS A SHUDDER TO THE VEHICLE WHILE IN MOTION AND IT LURCHES FORWARD LIKE IT SKIPS GEARS WHEN GOING FROM REVERSE INTO DRIVE AND OFTEN FROM INCREASE SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337989July 7, 2020
ELECTRICAL SYSTEM
MY CADILLAC QUE SYSTEM IS COMPLETELY UNRESPONSIVE AND DELAMINATED. THIS IS A KNOWN ISSUE WITH THE 2014 CADILLAC ATS. THE SCREEN ON THE QUE HAS BEEN COMPLETELY FROZEN AND DELAMINATED FOR QUITE SOME TIME NOW AND I AM UNABLE TO USE ANY FEATURES WITH MY QUEUE. THIS HAPPENS IF THE VEHICLE IS IN MOTION OR AT A STOP THE QUEUE IS JUST GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337683July 6, 2020
ENGINE
THE ENGINE STOPPED ITSELF WHEN I WAS AT A COMPLETE STOP AT A TRAFFIC SIGNAL. AFTER A FEW MINUTES I WAS ABLE TO START THE ENGINE AGAIN. IT DID THIS THREE TIMES IN THE SPACE OF AN HOUR. ALWAYS AT A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331314June 28, 2020
UNKNOWN OR OTHER
THE CADILLAC CUE GLASS IS SPIDER CRACKING. THIS UNIT HAS BEEN REPLACED ONE ALREADY. IT SEEMS TO OCCUR WHEN STATIONARY OR OVER NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331238June 27, 2020
POWER TRAIN
CAR FAILURE MULTIPLE TIMES WHEN STOPPED. CAR SHUTS DOWN WHEN STOPPING AT STOPLIGHTS STOPSIGNS. RPM'S FALL TO ZERO, THEN CAR SHUTS DOWN. SOMETIMES IT WILL SHUDDER BEFORE SHUTTING DOWN. WHEN STARTING CAR BACK UP, IT WILL SHUDDER AND SLOWLY TRY TO START. THIS HAS PUT ME IN SOME DANGEROUS SITUATIONS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331114June 26, 2020
POWER TRAIN
REAR END IS MAKING HOWLING SOUND. THE SOUND STARTED IN LATE DECEMBER OF 2019. SINCE THEN I HAVE ONLY DROVE THE CAR TO THE REPAIR FACILITY THIS WEEK. CERTIFIED REPAIR FACILITY IS STATING MY DIFFERENTIAL IS NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330474June 24, 2020
ENGINE
TIMING COVER IS LEAKING OIL FROM THE GASKET WHICH IS A VERY COMMON PROBLEM ACCORDING TO OTHER 2013 ATS 2.0 OWNERS. AND WHEN IT LEAKS A MASSIVE AMOUNT OF OIL LIKE IT DOES THE ENGINE CAN SEIZE UP ON THE HIGHWAY COULD AND CAN RESULT IN AN ACCIDENT. THE CAR ONLY HAS 47,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329729June 19, 2020
ENGINE
TL* THE CONTACT OWED A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING 55 MPH AND HE WAS SITTING IN THE FRONT PASSENGER SEAT, SMOKE WAS SEEN COMING FROM THE HOOD. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE DRIVER WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD, THE VEHICLE OCCUPANTS WERE ABLE TO EXIT THE VEHICLE SAFELY BEFORE THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOTAL LOT AS IT WAS DESTROYED BY THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11329218June 16, 2020
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
THE TOUCH SCREEN FROZE UP AND HAD TO BE REPLACED THAT'S THE FIRST ISSUE. I REPLACED IT. NOW THE SECOND ISSUE THE TOUCH SCREEN STARTING CRACKING AND IT LOOKS LIKE SPIDER WEBS. I HAVE HEARD OTHERS HAS HAD THE SAME PROBLEM. I SHOULDN'T HAVE TO PAY OVER $1300 FOR SOMETHING THAT OBVIOUSLY HAS A DEFECT IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328764June 14, 2020
UNKNOWN OR OTHER
THE VEHICLE SHAKES WHILE IDLING,HAPPENS ALL THE TIME. THE DEALER SHIP VERIFIED THAT THERE IS ENGINE VIBRATION DUE TO DEFECT IN ENGINE MOTOR MOUNTS. ITS VERY SCARY FEELING. FEELS LIKE THE ENGINE WILL SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328076June 9, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I?M REALLY UPSET MY CAR WHEN I GOT IT HAD 92,000 MILES FIRST WEEK I GOT IT START TO SHUTTER THEN STALL WHILE AT STOP AND SHUT OFF OR DRIVING ON THE FREEWAY THEN JUST STALL AND LOOSE PIER AND SHUT OFF VERY UNSAFE AND I FEEL SCARED TO DRIVE THIS CAR I TOOK IT TO SO MANY SHOP AND THEY ALL CAN?T FIND THE ISSUE ON WHY IT STALLING AND SHUTTING OFF TOLD CADILLAC DEALER THEY SAID IT NEEDED UPDATE GUESS WHAT DID UPDATE AND GUESS WHAT STILL HAPPENING I'VE DONE ALL REQUIRED MAINTENANCE CHANGE SPARK PLUGS KEEP UP ON OIL. CHANGE AND ETC STILL STALLING WHILE DRIVING AND AT COMPLETE STOP IT NOT SAFE CAR TO DRIVE IT JUST STALLS AND TURN OFF TOOK IT TO CADILLAC STILL NOTHING NOW IT BACK IN SHOP FOR THE 14 TIME WITH CADILLAC GILBERT AZ TO SEE IF THEY CAN FIND THE ISSUE AND THE FIX I THINK THIS IS GM CADILLAC ISSUE WITH THE COMPUTER THAT CAUSING MY CAR GO INTO SOME TYPE SAFE MODE AND MAKE THE CAR STALL AND SHUTTER THEN TURN OFF BUT WHEN IT ON HIGHWAY IT DRIVES FINE THEN STALLS . I?M FOR SURE THIS IS MECHANICAL ISSUE THAT HAS TO DO WITH SOMETHING CADILLAC DID AND THEY NEED BE RESPONSIBLE WITH THIS ISSUE EVERYONE TELLS ME GO DEALER BECAUSE THE CHECK ENGINE LIKE CODES THEY DON'T RECOGNIZE ONLY CADILLAC WELL CADILLAC MAKES NO SINCE I THINK MY COMPUTER SYSTEM IS MAKING THE CAR GO INTO SOME TYPE SAFE MODE AND SHUT OFF I'VE SEEN MANY COMPLAINTS ABOUT THIS AND IT CRAZY AND UNSAFE I'VE REPORTED THIS TO HIGHWAY SAFETY BOARD AND BETTER BUSINESS BUREAU AND OTHER PLACES THIS DOESN'T MAKE SINCE YOU GUYS NEED PROVIDE SOLUTION FOR THIS ISSUE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327025June 2, 2020
UNKNOWN OR OTHER, EQUIPMENT
THE CUE SYSTEM BECAME UNRESPONSIVE ABOUT 5 MONTHS AGO AND WILL RANDOMLY CHANGE MY RADIO STATIONS. TODAY THE FILM UNDER THE TOUCHSCREEN LOOKS CRACKED LIKE IT IS SPIDER WEBBING. THIS IS THE SECOND CUE SYSTEM IN MY CAR SINCE I BOUGHT IT BRAND NEW. THE FIRST ONE FAILED AFTER 2 YEARS AND WAS COVERED UNDER MY WARRANTY. THIS SECOND ONE STOPPED WORKING AFTER TWO YEARS AS WELL. IT IS SAD THAT THEY PUT A PRODUCT IN A $56,000 CAR THAT CANNOT LAST LONGER THAN 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327027June 2, 2020
EQUIPMENT, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I CURRENTLY HAVE THE CUE SCREEN HAS SPIDER WEBS INSIDE AND CRACK. IT IS OUT OF WARRANTY. I CALLED THE DEALERSHIP AND IT'S COSTING ME A $1,600 PLUS. I ONLY HAVE 75000 MILES ON THIS CAR. I DROVE 120 MILES IN SINCE MARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325962May 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EQUIPMENT
THE SCREEN IS STARTING TO SPIDER CRACK UNDERNEATH THE GLASS. VEHICLE WAS STATIONARY IN MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326051May 26, 2020
UNKNOWN OR OTHER, EQUIPMENT
THE VEHICLE CUE SCREEN CRACKING. I HAD THE SCREEN REPLACED IN 2017 AND NOW THE SCREEN IS CRACKED.*DT CONSUMER STATED THERE IS A LAWSUIT AGAINST GM FOR USING PLASTIC SCREENS FROM 2012 CADILLAC MODELS WHEN IT WAS MANUFACTURED. CURRENTLY CADILLAC IS CHARGING $1,000 TO $2,000 TO REPAIR THE SCREEN.*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324459May 13, 2020
UNKNOWN OR OTHER
MY CADILLAC ATS CUE SCREEN OR TOUCH SCREEN HAS CRACKED FOR THE SECOND TIME. GM NEEDS TO FIX THIS POOR QUALITY GLASS/ADHESIVE. IF THE CAR GETS HOT OR COLD THE SCREEN CAN NOT HANDLE THE TEMP CHANGES. MY CAR WAS STATIONARY AND OVERNIGHT THE CUE SCREEN CRACKED. IT IS A GARBAGE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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