Cadillac ATS Complaints

388 consumer complaints on file.

#11256917September 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE FUEL LEVEL GAUGE DROPS TO E. THE TOUCH SCREEN DISPLAY DOES NOT WORK AT TIMES YOU HAVE TO TURN OFF THE CAR TO GET IT TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255602September 16, 2019
AIR BAGS, SERVICE BRAKES, STEERING
TAKATA RECALL THERE HAS BEEN NO "INCIDENT" RE THE 2013 ATS. THE ISSUE ORIGINATED WITH RECALL NOTICES TO MY DEALER AND TO ME RE (1) STEERING (2) AIR BAGS (3) BRAKES. THE AIRBAG ISSUE INVOLVES CONTINUAL WARNING BY LIGHT AND BY SOUND RE THE DRIVER'S SIDE AIRBAG. DEALER SECRETARY STATES THAT SHE HAS NOTICES FOR ALL THREE (ABOVE) TO BE RECALLED. DEALER GARAGE, HOWEVER, STATES THAT THE ONLY RECALL WAS STEERING AND HAVE RECENTLY REPAIRED THE STEERING. I RECALL RECEIVING RECALL NOTICES AT MY HOME BUT NO LONGER HAVE THEM. AND SO, COMPLAINANT IS SEEKING TO LEARN WHETHER THE BRAKES AND THE AIR BAG WARNING NEED ADDRESSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255814September 16, 2019
AIR BAGS, SERVICE BRAKES, STEERING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255000September 12, 2019
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2016 CADILLAC ATS. WHILE THE CONTACT WAS PULLING INTO A DRIVEWAY, THE VEHICLE ACCELERATED AND CRASHED INTO A GARAGE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR ACHES AND PAINS THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO CADILLAC OF SANTA FE (505-240-6622, LOCATED AT 4450 CERRILLOS RD, SANTA FE, NM 87507) THE PREVIOUS DAY FOR AN OIL CHANGE AND THE TECHNICIAN WAS INFORMED THAT THE VEHICLE HESITATED BEFORE IT STARTED. THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST, BUT COULD NOT FIND A FAILURE. THE CONTACT WENT TO THE SAME DEALER AFTER THE CRASH AND WAS INFORMED THAT THERE WAS AN UNKNOWN FEATURE IN THE VEHICLE THAT FAILED TO TURN THE VEHICLE OFF PRIOR TO THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE SENIOR ADVISER STATED THAT THE PRODUCT DIVISION WOULD BE NOTIFIED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. *DT CONSUMER TRADED IN THE VEHICLE.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11252803September 2, 2019
POWER TRAIN
AT MAJOR INTERSECTION WAS AT A STOP RED LIGHT. BEGAN ACCELERATING VEHICLE STALLED AND THE LIGHT ENGINE TURNED ON, TRANSMISSION STUCK AT FIRST GEAR AND WOULD NOT ACCELERATE ABOVE 20MPH. THIS HAPPENED AS I TRIED PASSING A VEHICLE IN FRONT TO LATER MAKE A TURN. THE CAR HAS HAD THIS ISSUE SEVERAL TIMES. REPORTED TO CADILLAC THEY ASKED THAT I REPORT AS A LEMON MEANWHILE THIS IS A LEASE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251968August 28, 2019
AIR BAGS
MY VEHICLE WAS STATIONARY ON A CITY STREET AND MY WIFE WAS REAR-ENDED AND WAS PUSHED INTO THE CAR IN FRONT OF HER, AND THE AIRBAG NEVER DEPLOYED. THE CAR IS COMPLETELY TOTALED AND A CAR CRASH THIS BAD SHOULD HAVE DEPLOYED THE AIRBAG.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11246431August 26, 2019
POWER TRAIN
TAKEN MULTIPLE TIMES TO DEALER FOR TRANSMISSION ISSUES. GM HAS REPLACED IT AT 17475 MILES. MORE TRIPS FOR ISSUES WITH NEW TRANSMISSION. IMPROPER SHIFTING, HARD DOWN SHIFTING, HOLDING RPM GEAR LONGER THAN NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246168August 24, 2019
UNKNOWN OR OTHER
2014 CADILLAC ATS THAT HAS A CONSTANT SHUDDER OR VIBERATION AT ALL SPEEDS. I TOOK IT TO EVERETTE GMC IN HICKORY, ABOUT 5 OR 6 MONTHS AGO. THEY ACKNOWLEDGED THE PROBLEM BUT ARE UNABLE TO FIX. I BALANCED AND ROTATED TIRES TO NO AVAIL. VERY FRUSTRATING. I UNDERSTAND OTHER GMC OWNERS HAVE THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243211August 12, 2019
POWER TRAIN
2013 ATS AWD 3.6 . VEHICLE STARTED MAKING A HIGH PITCH WHINING SOUND. VEHICLE ONLY HAS 100,203 MILES (MOSTLY HIGHWAY MILES) AND UNDER 5 YEARS AND REAR END DIFFERENTIAL FAILED DEALER ESTIMATED COST $3500 BECAUSE WARRANTEE ENDED AT 5 YEARS OR 70,000. IS THIS RELATED TO POOR WELDS PREVIOUS REPORTED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242834August 9, 2019
POWER TRAIN
TRANSMISSION SHUDDERS ON LIGHT ACCELERATION (WORST AT AROUND 50 MPH) GENERAL ACCELERATION FEELS SIMILAR TO AN ENGINE MISFIRE WITH INTERMITTENT DROPS IN POWER. SOME TIMES TRANSMISSION CAN SHIFT HARD AND HAVE A BANG, JARRING FEELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232942July 17, 2019
AIR BAGS, SERVICE BRAKES, STEERING
TAKATA RECALL WAS ISSUED FOR MY AIRBAGS. NOTHING HAPPENED. MY AIRBAGS WERE DEEMED TO BE DANGEROUS/RECALLED/ SAME WITH MY STEERING WHEEL (2).. SAME FOR REAR BRAKES. YOUR QUESTIONS ARE NOT RELEVANT. NOTHING HAPPENED. RATHER RECALL WAS ANNOUNCED ON AIRBAGS, STEERING WHEEL (2) AND ON MY REAR BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231340July 12, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. AN APPOINTMENT WAS SCHEDULED WITH DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020). THE DEALER INDICATED THAT THE PART WAS ORDERED AND AVAILABLE; HOWEVER, ANOTHER UNKNOWN DEALER STATED OTHERWISE. THE CONTACT WAS THEN INFORMED BY DUTTON MOTOR COMPANY THAT THE PART HAD TO BE ORDERED AND IT COULD BE AN ADDITIONAL TWO WEEKS BEFORE IT ARRIVED. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230505July 9, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES FLICKERED OFF AND ON. WHITES CHEVROLET BUICK GMC CADILLAC (173 OLD FARM RD, ROANOKE RAPIDS, NC 27870, (252) 507-0374) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER WAS CONTACTED MORE THAN ONCE, BUT COULD NOT SCHEDULE A TIME FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229108July 2, 2019
ELECTRICAL SYSTEM
CUE DASHBOARD CONSOLE SCREEN KEEPS CRACKING AND BECOMING INOPERABLE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN 4 YEARS. THE FIRST TIME IT WAS UNDER WARRANTY, THIS SECOND TIME IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222825June 26, 2019
POWER TRAIN
IMPROPER REAR DIFFERENTIAL RING GEAR WELD. THERE IS A GAP THAT IS NOT PROPERLY SEALED ON REAR DIFFERENTIAL HOUSING THAT CAUSES FLUIDS TO LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221259June 19, 2019
SEAT BELTS, UNKNOWN OR OTHER
SEAT BELT ON DRIVERS SIDE DOES NOT SOUND ANY TYPE OF WARNING THAT SEAT BELT IS NOT ON UNTIL I AM SOMETIMES 5 MILES OR 2 MILES OR JUST 3 BLOCKS AWAY BEFORE ANY SOUND COMES ON TO LET ME KNOW I DO NOT HAVE SEAT BELT ON. ITS A EXTREMELY LIGHT SOUND WHEREAS THE PASSENGER SIDE STARTS MAKING LOUD BEEPING SOUND IF NO SEAT BELT IS PUT ON BEFORE I EVEN GET OUT OF THE DRIVEWAY. THE DRIVERS SIDE DOES SHOW AT SOME POINT ON INSTRUMENT PANEL THE SMALL RED SEAT BELT WARNING. MY OTHER CARS IMMEDIATELY MAKE NOISE BEFORE YOU CAN EVEN BACK OUT OF THE DRIVEWAY IF NO SEAT BELT IS DETECTED UNFASTENED. THE GAS TANK GAGE NEVER SENDS ANY WARNING SIGNALS THAT THE GAS IF PAST THE EMPTY MARK AS I DISCOVERED WHEN ON A 3 MILE BRIDGE AND DISCOVERED THAT MY GAS TANK WAS COMPLETELY ON EMPTY WHEN I LOOKED AT INSTRUMENT PANEL. IT GAVE ME NO WARNING AT ALL OF THIS PROBLEM. I WAS LUCKY TO BE WITHIN A MILE OF A GAS STATION AS I WAS GOING OFF THE BRIDGE TO ADD GAS. I TOOK CAR TO CADILLAC DEALER WHERE IT WAS PURCHASED AND THEY FOUND NO PROBLEMS BUT I HAVE HAD MANY ISSUES WHEN CAR WAS PURCHASED THAT THEY DID NOT WANT TO FIX SUCH AS TIRE PROBLEMS GOING FLAT OVER AND OVER. THEY FINALLY REPLACED ONE OF THE WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220920June 18, 2019
STEERING
MY POWER STEERING STOPS WORKING SEVERAL TIMES A DAY AT LEAST 4-5 DAYS A WEEK. THIS IS VERY DANGEROUS, AS I CAN NOT TURN THE VEHICLE WITHOUT USING ALL OF MY UPPER BODY STRENGTH. THIS HAS HAPPENED TO ME SEVERAL TIMES WHILE DRIVING 70 MPH DOWN THE HIGHWAY AND IN DOWNTOWN CHICAGO TRAFFIC. I FEAR FOR MY SAFETY AND CADILLAC WILL NOT DO ANYTHING TO FIX THIS. I HAVE CONTACT MY CADILLAC DEALER AND CADILLAC DIRECTLY. I WOULD LIKE MY VEHICLE PURCHASED BACK FROM ME. I CAN NOT CONTINUE TO DRIVE THIS VEHICLE AND FEEL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219857June 13, 2019
SERVICE BRAKES, POWER TRAIN, WHEELS
FROM 3/2013 TO 3/2019 A 3 YEAR PERIOD I HAVE REPLACED ALL TIRES 3 TIMES DUE TO IRREGULAR WEAR INSIDE, NOW EXPERIENCING ROARING NOISE FROM READ WHEEL. TIRES WERE CONTINUALLY ROTATED DURING REGULAR SERVICES WITH THE REAR PASSENGER TIRE LIGHT ILLUMINATED SHOWING LOW PRESSURE LOW, DEALER WAS ADVISED ON EACH OCCURRENCE PRIOR TO RECEIVING SERVICE . THE TRANSMISSION SHIFT CABLE DISENGAGED ON 8/31/2018 THE DEALER CHARGED ME FOR REPAIRS WHEN THIS WAS PART OF A RECALL PRIOR TO MY OWNING THE CAR, AND WAS NOT AVAILABLE TO ME AT THE TIME OF PURCHASE CARFAX DID NOT DISCLOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219748June 13, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2016 CADILLAC ATS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE MADE LOUD NOISES AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RED NOLAND CADILLAC (719-633-4633, LOCATED AT 990 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) AND THE CONTACT WAS INFORMED THAT THERE WAS NO ONE AVAILABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO ALPINE BUICK GMC SOUTH (719-301-2573, LOCATED AT 1313 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WOULD NOT BE INSPECTED RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE EXHAUST PIPE DETACHED AND CAUSED CARBON MONOXIDE TO BLOW INSIDE THE VEHICLE. THE TECHNICIAN ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE CONTACT STATED THAT THERE WAS NO DEALER THAT WAS WILLING TO TAKE THE VEHICLE. WHILE DRIVING AROUND LOOKING FOR DEALERS, THE CONTACT BECAME ILL AND RECEIVED MEDICAL ATTENTION. THE DOCTOR INFORMED THE CONTACT THAT HER ILLNESS WOULD HAVE BEEN FATAL HAD SHE NOT RECEIVED MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO SEND A TOW TRUCK. THE CONTACT INFORMED THE MANUFACTURER THAT THERE WAS NO NEED FOR A TOW TRUCK, RATHER SPEAK WITH EITHER OF THE DEALERS TO INSPECT THE VEHICLE. THE MANUFACTURER DID NOT ASSIST. THE VEHICLE WAS LATER TAKEN TO LEWIS CHEVROLET CADILLAC OF GARDEN CITY (620-275-7171, LOCATED AT 1903 US-50 BUS, GARDEN CITY, KS 67846) WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE EXHAUST SYSTEM. THE CONTACT CALLED THE MANUFACTURER AND STATED THAT SHE DID NOT FEEL SAFE RETRIEVING OR DRIVING THE VEHICLE. THE VEHICLE REMAINED AT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 16,700.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11209964May 25, 2019
ELECTRICAL SYSTEM
DASH CONTROL UNIT STOP WORKING AND OVER HEATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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