Cadillac ATS Complaints

388 consumer complaints on file.

#11390690January 29, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE HAD A FAULTY CATALYTIC CONVERTER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. THE FAILURE MILEAGE WAS APPROXIMATELY 103,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390687January 29, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS ELECTRICAL POWER CAUSING THE INTERIOR LIGHTING AND POWER STEERING TO BECOME INOPERABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HONOLULU BUICK GMC CADILLAC (2945 N NIMITZ HWY, HONOLULU, HI 96819, (808) 800-4338) AND DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 103,500. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386513January 4, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED FROM AUTOMATIC TO AUTO-MANUAL MODE WITHOUT WARNING. THE VEHICLE WAS TOWED TO MURPHY CADILLAC, INC. (174 E HIBISCUS BLVD, MELBOURNE, FL 32901) AND WAS DIAGNOSED WITH A DEFECTIVE GEAR SHIFTER. THE CONTACT WAS INFORMED THAT THERE WAS A WARRANTY PLACED ON THE VEHICLE HOWEVER, THE WARRANTY HAD EXPIRED AUGUST 2020. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A VOUCHER TOWARD THE COST OF REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385379December 29, 2020
UNKNOWN OR OTHER
CUESCREEN CUE PROBLEMS INCLUDE 'SPIDER WEBBING,' UNRESPONSIVE SCREENS, DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383582December 15, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE ARRIVING AT STOP LIGHTS THE CADDILLAC ROUGHLY SHIFTS DOWN JOLTING THE WHOLE VEHICLE. AROUND 1500 RPMS WHETHER ITS SITTING OR JUST PASSING 1500 RPMS THE WHOLE VEHICLE SHUTTERS AND VIBRATES AGGRESIVELY UNTIL AROUND 2000 RPM. RPMS JUMP UP AND DOWN BETWEEN 1000 AND 3000 RPMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383313December 14, 2020
SEATS
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THE DRIVER'S SIDE SEAT WAS SAGGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WAS A HOLE IN THE HEATER PAD AND FOAM CUSHION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS CONTACTED CASE [XXX AND XXX]. THE CONTACT CALLED THE MANUFACTURER HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377074November 30, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CUE ON MY CADILLAC 2018 ATS JUST STOP WORKING , I SEARCHED ONLINE AND FOUND OUT MILLIONS ,OF CADILLAC OWNERS CUE HAS STOPPED WORKING. MY CAR ONLY HAS 60,000 MILES, I GOT IT NEW IN 2018 JUNE. PLEASE HELP US WITH THIS PROBLEM. MY NAME IS[XXX] ,EMAIL ADDRESS [XXX] PHONE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372540November 1, 2020
STEERING
THE VEHICLE HAS AN ISSUE WITH LOSS OF POWER STEERING. IT HAS HAPPENED AND RETURNED BUT IT GONE OUT TOTALLY NOW AND I BELIEVE IT SHOULD BE PART OF THE CADILLAC POWER STEERING RECALL, BUT MY VIN IS NOT LISTED AS VEHICLE THAT IS AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362809October 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK HOWEVER, THE SHIFTER FAILED TO ENGAGE PROPERLY AS THE VEHICLE ROLLED BACKWARDS. THE CONTACT HAD TO APPLY THE PARKING BRAKES FOR THE VEHICLE TO STOP ROLLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO PETRO NISSAN (6248 US-98, HATTIESBURG, MS 39402) AND THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,180.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352473September 1, 2020
UNKNOWN OR OTHER
CUE SCREEN STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352163August 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING JUST WENT OUT ON THE VEHICLE. WE STARTED THE VEHICLE TODAY WITH 73,000 MILES AND WHEN WE WENT TO PULL OFF ONCE IN DRIVE THE CAR GAVE A POWER STEERING WARNING APPEARED. WHEN WE TRY TO TURN THE STEERING WHEEL IT MAKES THIS LOUD SQUEALING COMPUTERIZED SOUNDING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351875August 28, 2020
UNKNOWN OR OTHER
CUE SYSTEM AND SCREEN BROKEN FOR SECOND TIME. SAFETY ISSUE EVERY TIME I DRIVE. UNABLE TO USE PHONE OR NAVIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351700August 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AS I WAS DRIVING MY SCREEN WENT BLANK WHILE I WAS USING MY NAVIGATION SYSTEM TO GET AROUND AND ENDED UP BEING LOST AND HAD TO STOP AND ASK FOR DIRECTIONS ON HOW TO GET BACK HOME. THE CUE SYSTEM WENT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350915August 24, 2020
UNKNOWN OR OTHER
MY CUE SCREEN HAS COMPLETELY SPIDERWEBBED AND IS NO LONGER FUNCTIONING. I CAN BARELY SEE MY BACK UP CAM. I CAN NO LONGER UTILIZE THE VEHICLE HANDS FREE BECAUSE I CANNOT SET UP BLUETOOTH. APPARENTLY THIS IS A WIDE KNOWN ISSUE WITH GM AND WILL NOT BE COVERED TO FIX. WHICH IS ABOUT $2K OUT OF POCKET. THIS CAR IS PARKED IN A GARAGE 100% OF THE TIME AND IS BARELY DROVE 2 MILES PER DAY. IT ONLY HAS 72000K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350724August 21, 2020
UNKNOWN OR OTHER
CADILLAC QUE DOES NOT WORK. CHANGES CHANNELS ON ITS ON. TOUCH SCREEN DON'T WORK. CAN'T CHANGE CHANNELS. CAN'T USE HANDS FREE BLUE TOOTH. CHANGES ON THE DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348849August 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THE GEAR SHIFTER CEASED IN PARK. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE ED MORSE CADILLAC TAMPA DEALER LOCATED AT 101 E FLETCHER AVE, TAMPA, FL 33612, AND WAS ADVISED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) AND WAS INFORMED THAT THE RECALL WAS CLOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348530August 11, 2020
ELECTRICAL SYSTEM
THE RADIO SCREEN IS CRACKING FROM THE INSIDE OF THE SCREEN I'M GETTING A SPIDERWEB EFFECT THAT IS NOT ALLOWING ME TO SEE THE SCREEN. CAN'T SEE THE SPEED OF MY AC FAN BECASUE I CAN'T SEE THE SCREEN, CAN'T CHANGE TO BLUETOOTH BECAUSE I CAN'T SEE THE SCREEN, CAN'T USE MY NAVIGATION SYSTEM THAT I PAID EXTRA FOR BECAUSE I CAN'T SEE THE SCREEN DUE TO THE SPIDERWEB EFFECT. THIS IS A DEFECT AS I HAVE USED THE RADIO UNDER NORMAL USE AND IT SHOULD NOT CRACK FROM THE INSIDE. I CAN'T USE ANY OF THE RADIO FEATURES DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344289August 10, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CADILLAC ATS. THE CONTACT STATED THAT THE BRAKES BECAME INOPERABLE AND FAILED TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE ASSIST AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKES THREE WEEKS PRIOR HOWEVER, THE FAILURE RECURRED. THE CONTACT INQUIRED ABOUT A RECALL. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALLS ASSOCIATED WITH THE VIN. THE CONTACT CALLED VALDOSTA CADILLAC LOCATED AT 3685 INNER PERIMETER RD, VALDOSTA, GA 31602, AND WAS INFORMED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343094August 3, 2020
STEERING
NO POWER STEERING CLUSTER WARNING SAYS SERVICE POWER STEERING DRIVE WITH CARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341882July 28, 2020
VISIBILITY/WIPER
REAR VIEW MIRROR IS VERY FOGGY. I BOUGHT IT FROM A DEALERSHIP AND IT WAS ALREADY LIKE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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